96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ...
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Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Latest Reviews
View all Reviews 881
25th Jul 2024
reviewed by 'Mr L.'
23rd May 2024
reviewed by 'Michael'
27th Mar 2024
reviewed by 'John'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £42,000 | £20,800,000 |
| Lettings | 95% | 94% | £750 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 167 | 6 | 366 | 24 | 177 | 4 | 108 | 7 | 16 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Feb 06,2019
Feb 06,2019
0
people found
this helpful
this helpful
She was so nice and helpful. Really easy to talk to and express and concerns with. She gave me practical advice about the area. I felt she was really honest with me and I'm delighted that I found my dream apartment with her help!!...
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Comment on agent fees
Good. They are half the price of the other agency I was looking at places with.
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Feb 07, 2019
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(1)
Hi Catherine
Thank you so much for taking the time to leave Lucy such a lovely review. I'm so glad to hear you found Lucy, honest, helpful and really easy to talk to. It is always a pleasure to hear such great feedback regarding my staff!
We are so pleased we found you your dream apartment. If we can be of any assistance in the future, please do not hesitate to contact us.
Best wishes,
Sarah Lowis
Lettings Manager
020 8744 2888 ...
Feb 06,2019
Feb 06,2019
0
people found
this helpful
this helpful
The properties listed to me were of the correct specifications, with a nice amount of documentation about the property/floor plans on the Chase Buchanan brochures. Abdul who I met first was very professional/friendly and gave good advice about things which would make us ...
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Comment on agent fees
The fees were similar to what was quoted from other companies.
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Feb 07, 2019
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Hi Stephanie,
Thank you for your lovely review. Jenna and Abdul work hard to make the renting process as seamless as possible, so it is great to hear that you had such a positive experience with us.
Should you need any further assistance please do not hesitate to get in touch! ...
Feb 05,2019
Feb 05,2019
0
people found
this helpful
this helpful
I've had more pleasurable Osteo-odonto-keratoprosthesis surgeries than dealing with Lucy, quite possibly the most useless person in the world...
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Comment on agent fees
A rediculious amount considering how much work they actually did
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Feb 06, 2019
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Hi Matt,
I believe Lucy has helped in securing yourself and your partner a property to rent and she is currently assisting you through the reference process. Sometimes references aren't as straight forward as we would like and Lucy is doing everything she can to help. I would appreciate it if you gave me a call at your earliest convenience to discuss this further.
Kind regards,
Sarah Lowis
Lettings Manager
020 8744 2888 ...
Feb 03,2019
Feb 03,2019
0
people found
this helpful
this helpful
Thanks to Myles we experienced a straight forward sale with an honest approach and good communication. He also put us in touch with a gem of a conveyancer with whom he has regular contact. All in all a highly positive transaction....
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Comment on agent fees
As per current market.
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Feb 08, 2019
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(1)
Hi Jo,
Thank you very much for posting such a great review for Myles and we are delighted you found the process so positive and simple. If we can help again in the future, please do let us know.
Warm regards,
Chase Buchanan ...
Feb 02,2019
Feb 02,2019
0
people found
this helpful
this helpful
So grateful that we found our family home through Chase Buchanan Isleworth. Jenna was one of the nicest agents we have ever met and our whole experience with the company was very pleasant. Would highly recommend this agency to anyone....
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Comment on agent fees
very reasonable
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Feb 04, 2019
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Hi Agota,
Many thanks for your lovely review. We are happy to have helped you find a suitable home for your family and wish you every happiness in it!
Warm regards,
Chase Buchanan. ...
Jan 31,2019
Jan 31,2019
1
people found
this helpful
this helpful
Jenna was efficient, quick and overall 10/10. Couldn't of been better! Made the stress of moving exciting and very easy....
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Comment on agent fees
Good
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Jan 31, 2019
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Hi Jess,
Thank you for your lovely review. We are aware moving can be very stressful so its great to hear that Jenna made the process a lot easier for you. We wish you every happiness in your new home! ...
Jan 31,2019
Jan 31,2019
1
people found
this helpful
this helpful
I would highly recommend Jenna as an agent. Excellent service and made the process so simply for me. Thanks Jenna!...
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Comment on agent fees
Good
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Feb 01, 2019
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Hi,
Thank you for taking the time to leave such a lovely review. Jenna provides fantastic customer service and we're glad that you had such a positive experience with us.
Warm regards,
Chase Buchanan. ...
Jan 23,2019
Jan 23,2019
1
people found
this helpful
this helpful
Nick understood that we had to find a property quickly and his professionalism, politeness and communication skills made the difference in transforming a stressful process into a smooth one. I had an excellent experience with renting from Chase Buchanan and I would highly recommend Nick ...
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Comment on agent fees
From my experience they are a little bit lower than other agencies' fees.
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Jan 24, 2019
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Hi Alexandra,
Many thanks for your lovely comments regarding your recent search for a property with Nick. We are delighted that Nick found you a new home so quickly and made it a positive experience.
Kind regards,
Chase Buchanan ...
Jan 12,2019
Jan 12,2019
0
people found
this helpful
this helpful
As a landlord, we have had issues with property maintenance working with CB. One ugly repair (on a relatively new door) we were not told about and only found after we moved back in. One big breakage (of a new wardrobe) was not noted on ...
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Comment on agent fees
Low fees, but the property maintenance service is not very good. Higher agent fees and a gold standard service would be better.
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Jan 25, 2019
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Hi Jay,
Thank you for taking the time to write a review. I am sorry to read that your experience with us has not been a more positive one. We always work to the best of our abilities when dealing with maintenance issues and work with the landlords best interests in mind. We will investigate the issues mentioned in your review, and should you wish to discuss further please contact us on 020 8941 8353.
Kind regards,
Chase Buchanan ...
Jan 07,2019
Jan 07,2019
0
people found
this helpful
this helpful
Abdul and Jenna have been handling my properties for just over 2 years . As well as being extremely professional they always add that personal touch and offer the best advice and service . I only need to sit back and they take the weight off my shoulders
...
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Comment on agent fees
Goodbye
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Jan 21, 2019
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(1)
Hi Ms Sharma,
Thanks a lot for your lovely review. It is a pleasure to assist you and we are thankful for your continued support and custom.
Warm regards,
Chase Buchanan. ...
Jan 04,2019
Jan 04,2019
1
people found
this helpful
this helpful
I've been using Chase Buchanan for years now, and have just had another very positive experience with them. My tenant gave notice on a Thursday, and by the following Tuesday, Chelsea Ryan of Chase in Twickenham contacted me to let me know they'd received a ...
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Comment on agent fees
Absolutely fine - I have a very longstanding arrangement
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Jan 04, 2019
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Dear Beverly,
Thank you very much for leaving a review. It's lovely to hear that you found Chelsea so helpful throughout the process and your continued loyalty is much appreciated.
Kind regards,
Chase Buchanan ...
Jan 03,2019
Jan 03,2019
1
people found
this helpful
this helpful
Superb customer service. Nick was extremely helpful, friendly and made sure we viewed all the suitable properties.
I can firmly say he is an asset to any organisation....
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Jan 04, 2019
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Hi Amin,
Many thanks for your great review for Nick. We are very pleased that you were impressed with his service and your comments are much appreciated.
Kind regards,
Chase Buchanan ...
Jan 03,2019
Jan 03,2019
1
people found
this helpful
this helpful
Nick was helpful and friendly from start to finish, he managed to find exactly what I was looking for in a short space of time...
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Comment on agent fees
Good
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Jan 04, 2019
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Hi Molly,
We are very pleased that you found Nick so helpful and that he found you a new home so quickly, we hope you are enjoying it.
Warm regards,
Chase Buchanan ...
Dec 18,2018
Dec 18,2018
0
people found
this helpful
this helpful
A big thank you to Abdul and Jenna for finding my family a property - efficient, organized and a great team....
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Comment on agent fees
Good
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Yes
Dec 20, 2018
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(1)
Hi,
Many thanks for your lovely review, we wish you every happiness in your new home!
Warm regards,
Chase Buchanan ...
Dec 15,2018
Dec 15,2018
0
people found
this helpful
this helpful
I have recently purchased a flat through Dan at Chase Buchanan in Richmond. Dan was very helpful and proactive and worked hard to get everything through to exchange....
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Comment on agent fees
Unknown as I am purchasing through this agent.
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Jan 04, 2019
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We are delighted that you found Dan at Richmond so helpful and proactive and appreciate your review. ...
Dec 07,2018
Dec 07,2018
1
people found
this helpful
this helpful
I had the pleasure of dealing with Aiden lynch, for a recent letting and i found him to be very prefessional and efficient. Very clear in communications and felt i was getting top class service....
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Comment on agent fees
I found all fees to be worthwhile and reasonable.
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Dec 08, 2018
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Hi Catherine,
Thank you very much for your great review for Aiden, we are delighted you found the service first class and appreciate your recommendation.
Warm regards,
Chase Buchanan ...
Dec 03,2018
Dec 03,2018
1
people found
this helpful
this helpful
We Highly Recommend Chelsea Ryan , she is extremely efficient and goes the extra mile Chelsea helped us find our perfect home ....
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Comment on agent fees
Good
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Dec 08, 2018
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Hi Jo,
Its great to hear that Chelsea found you your perfect new home and we hope you are enjoying it. If we can help again, please let us know.
Warm regards,
Chase Buchanan ...
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
We went with CB to rent our property out recently and have been pleased with the service. They were accommodating on fees and found us a Tennants quickly. We would recommend to others and use again in future!...
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Dec 06, 2018
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Hi,
Many thanks for your glowing review. It's always great to hear that we found suitable tenants in a timely manner.
Please do get in touch should you need our help again! ...
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
VERY GOOD SERVICE. MANAGED MY PROPERTY UNTIL JULY 2018 AND I WOULD HAPPILY USE THEIR SERVICE AGAIN.
WELL DONE GUYS...
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Comment on agent fees
GOOD
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Dec 06, 2018
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Hi,
Thank you for taking the time to leave review and your fantastic comments about the service received.
Please do get in touch should you need our assistance in the future. ...
Dec 03,2018
Dec 03,2018
1
people found
this helpful
this helpful
I would highly recommend going to the Twickenham Lettings office at Chase Buchanan if you need to find a property! Chelsea in particular is super friendly and professional. She has managed to find me a property that I always dreamed off....
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Comment on agent fees
Good
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Dec 08, 2018
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Hi Maria,
We are delighted that Chelsea found you your perfect home and that you were impressed with her service. Your comments and recommendation are much appreciated.
Warm regards,
Chase Buchanan ...
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
I literally can't fault the service you provided. Scott made me feel reassured every step of the way. I'll definitely be recommending you!...
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Comment on agent fees
Great!
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Dec 08, 2018
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Hi David,
We are really pleased to hear that you found Scott so reassuring and the service excellent. Your recommendation is much appreciated.
Warm regards,
Chase Buchanan ...
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
The services received from Chase Buchanan was far superior then the other agents I have dealt with and really put my faith back in agents. They were very calm and any communication was clear and accurate.
Very good guys and I will definitely be using ...
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Dec 06, 2018
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Hi Tasha,
Many thanks for your lovely review. We believe strongly in clear and honest communication so we're glad that you enjoyed your experience with us.
Please do get in touch should you need any further assistance. ...
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
Really great service. Had been let down by other agents previously so was slightly apprehensive before hand. But Jenna was fantastic and put my mind at ease right away. Can't really recommend Jenna highly enough!!...
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Comment on agent fees
Agent fees seem more than fair for the service I received. Really great stuff all round in all honesty.
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Dec 06, 2018
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Thank you Gary for your lovely review! It is great to hear that we could restore your faith in agents, Jenna certainly provides some of the best customer service around.
Should you need any further assistance please do get in touch! ...
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
I would highly recommend Jenna as she is extremely knowledgeable, professional and makes the whole process so easy.
Jenna was very friendly on the phone when dealing with my queries. Would definitely recommend!
Thank you for all your help....
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“From first engagement, Chase Buchanan have been professional, organised, courteous and straight talking....”
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
After being severely let down by another agent, I needed to be very careful in selecting a new one.
Jenna and Abdul have been outstanding in providing an excellent level of customer service, executed everything they said they would and supportive in securing tenants for ...
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Comment on agent fees
CB are not the cheapest, but I feel the value for money is spot on.
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Dec 06, 2018
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Hi Dean,
Many thanks for your review. It's great to hear how highly you speak of the service you received, we certainly do have a great team!
Should you need any assistance in the future please do get in touch. ...
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
The property searching process can be long and stressful but Scott made me feel at ease from start to finish. His punctuality and professionalism at all times was what impressed me the most. More importantly thanks to Scott's high quality of service, I'll be recommending ...
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Comment on agent fees
Good
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Dec 08, 2018
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Thank you very much for your wonderful review for Scott, we are really pleased that he made you feel at ease and really appreciate your recommendation.
Warm regards,
Chase Buchanan ...
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
Chelsea was very patient and gave me the best customer service she could, she really helped me with what I needed. She was very understanding of my needs and where I wanted to be, I am very pleased and will definitely recommend her to anyone ...
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Comment on agent fees
Very good
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Dec 08, 2018
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Hi Ayanna,
Thank you very much for such lovely comments for Chelsea, we are delighted to hear that she did such a superb job and that you would highly recommend her.
Warm regards,
Chase Buchanan ...
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
My overall experience with 5 Star Agency Chase Buchanan has been fantastic.
Jenna, who showed and told me about the apartment, did it in an exhaustive and satisfactory way, she helpful :) I would highly recommend it....
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Dec 06, 2018
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Hi Darek,
What a lovely 5* review! Jenna always goes above and beyond so its great to hear that you found her so helpful.
Should you need any further assistance please do get in touch! ...
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
We have found our house with Nick of Chase Buchanan and he made the things very easy and straight forward.
Very nice guy, always available....
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Dec 08, 2018
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Thank you very much for your kind review for Nick. We hope you enjoy your new home and if you need anything else, please let us know.
Warm regards,
Chase Buchanan ...
Nov 30,2018
Nov 30,2018
0
people found
this helpful
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Fast and professional service which helped me find exactly what I was looking for. I would highly recommend. Thank you Jenna McCann....
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Dec 06, 2018
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Hi Tomasz,
Thank you for leaving us a review. We're glad to have helped you find exactly what you were looking for, and wish you every happiness in your new home! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley
Best Estate Agent in Twickenham 
Best Estate Agent in TW1 
Best Letting Agent in TW7 
