Charles White has to be without doubt the worst property factor in Edinburgh. The management team are woefully inept and quite frankly rude.
They have zero interest in working with property owners to manage the development. It's all about the money......
Do not use Charles ... read full review
View all comments
(1)
I cannot help but agree to the above comment. I have found Charles White to be manulative, unhelpful regarding a serious complaint I have made, which is still not resolved after three months and money grabbing. I am a property owner of several years owning several properties, only one managed by Charles White and they are way beyond the most incompetent company I have met in my experience. ...
“CW charged for services such as cleaning and ......”
Share on :
2 Star Review
Feb 22,2023
By:
'D'
Feb 22,2023
Branch: Newtownabbey, 37 Mallusk Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BT10
CW charged for services such as cleaning and repairs etc which were not completed. Even when concerns raised regarding cleanliness of common areas and grounds nothing was done. Definitely better services available for much cheaper.... read full review
why did Charles White claim money for cleaners and gardeners doing a job during lock/down ? people were on furlough, old, sick, dying yet Charles White says the work was done and stole money during the pandemic how sick are these
,... read full review
We have always had excellent service from Charles White . Our present agent, Robyn Rae, is exemplary in all that she does. Her email responses are always speedy and helpful and her visits a pleasure. She is a credit to the company.... read full review
View all comments
(1)
I think the very opposite, Had many meetings with Robyn, on many issues at our development and she tells you to your face what she will do and does nothing. many example: Feb you will receive your quote for the window repair to communal stair by the end of the week, March email you will receive it by the end of the week. May email you will receive it asap. 30th of September still awaiting Quote. Shocking Service. This is just one instance ...
“Shambolic...”
Share on :
1 Star Review
Dec 06,2019
By:
'J'
Dec 06,2019
Branch: Edinburgh, 92 Morningside Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH54
An absolutely shambolic organisation, who in all honesty would struggle to run a bath between them, let alone run a property development. Absolutely no consideration for customer service or the wellbeing of the proprietors they are expected to care for. They will do their upmost ... read full review
View all comments
(1)
Totally agree, Our development in Linlithgow has been " ripped off "for years by the company. I am considering taking legal advise about them. ...
“Good service...”
Share on :
4 Star Review
Feb 11,2019
Robyn
By:
'Anne'
Feb 11,2019
Branch: Edinburgh, 92 Morningside Road
Services: Property Management
Would you recommend?: Yes
Postcode: EH4
We have had several comunications with Robyn Rae since December and on each occasion have received prompt, helpful and friendly replies. She seems to be a very efficient member of staff.... read full review
Charles white were our management factors at the herald building for a number of years until voted out by resident. They took me to court and pleased to say I won the case. Watch your money i had to... read full review
View all comments
(1)
Factors at my development. Absolutely horrendous customer service. Fees are shocking and they will do anything to get more through admin charges. Please steer clear and avoid - the worst company I have ever had to deal with!!!! ...
“I am impressed by the level of service from Charles ......”
Share on :
4 Star Review
May 05,2017
Sarah
By:
'Richard'
May 05,2017
Branch: Edinburgh, 92 Morningside Road
Services: They manage our building
Would you recommend?: Yes
Postcode: EH7
Branch: Edinburgh, 92 Morningside Road
They manage our building
Postcode: EH7
0people found this helpful
I am impressed by the level of service from Charles White.
I have been living here for two years and have always had an excellent response from the staff of Charles White to any matter which I have drawn to their attention.
I am a ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Awards won by Charles White
Regional Awards won by Charles White
Individual Branch Awards
Subscribe Agent
Insert your details below to receive a text or email update when Charles White receive new reviews