Charles Stratton
4.8/5, 25 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
99% lettings fee satisfaction
We are independent property consultants and estate agents covering Havering, Essex and Thurrock; a progressive and expanding firm known for applying the highest standards of quality and integrity in all our services.To earn and maintain our clients trust we provide an exceptional service with unflinching professionalism, tailored to their ... show more We are independent property consultants and estate agents covering Havering, Essex and Thurrock; a progressive and expanding firm known for applying the highest standards of quality and integrity in all our services.
To earn and maintain our clients trust we provide an exceptional service with unflinching professionalism, tailored to their individual needs and requirements. We are able to provide a wealth of experience to both private and corporate clients across our comprehensive list of financial and property services.
Our Romford office is perfectly positioned to give us the greatest reach across Havering & Thurrock offering you more choice and exposure when it comes to some of your most important decisions. To guide and assist you, in the sometimes turbulent but always challenging property market our expertly trained staff are always on hand.
We are passionate about property and are dedicated to delivering exceptional service which is why we invest in our staff. Our growth and success can only be attributed to their enthusiasm, dedications and knowledge which is why Charles Stratton has been awarded “People's Choice" status..
We are members of the PRS Property Redress Scheme so buying, renting, investing in residential or commercial property you can trust Charles Stratton to fulfill even the greatest of expectations.

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Latest Reviews

 View all Reviews 25
21st Sep 2020
reviewed by 'Maksim'
“Called Charles Stratton Romford on Friday to rent an apartment. Asked to send me the account number for the deposit. ......”
21st Aug 2019
reviewed by 'Jack'
“Have dealt with Nav and Daren throughout the entirety of our tenancy and been very happy with the service. The ......”
20th Dec 2018
reviewed by 'Catherine'
“I would like to commend Nav and his staff for their excellent customer service! They take their time to understand ......”
6th Nov 2018
reviewed by 'Raj'
“Received an excellent service from Nav of Charles Stratton. Property let was handled swiftly and very professionally. Having used various ......”
1st Nov 2018
reviewed by 'Rachel'
“Im not one to write reviews, but I felt I needed to on this occasion due to the outstanding customer ......”
1st Nov 2018
reviewed by 'JG'
“I was planning on moving to a certain road and Nav was able to give simple impartial advice. A nice ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £240,000 £240,000
Lettings 86% 99% £600 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 9 1 1 0 0 0 0 0
Areas covered
  • RM2
  • Gidea Park
  • RM1
  • Romford
  • RM3
  • Havering
  • RM5
  • RM6
  • RM7
  • RM8
  • RM9
  • RM16
  • RM2
Address

192 Main Road
Gidea Park
Romford
RM2 5HA
01708 726817

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

No Properties

“Very unreliable service....”

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Sep 21,2020
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Navdeep
By: 'Maksim'
Sep 21,2020
1 people found
this helpful
Called Charles Stratton Romford on Friday to rent an apartment. Asked to send me the account number for the deposit. After a few days, they requested all the data about i am . I sent all my data, a copy of my passport, data on wages, ...
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“Best agents we've used in London...”

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Aug 21,2019
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Navdeep
By: 'Jack'
Aug 21,2019
0 people found
this helpful
Have dealt with Nav and Daren throughout the entirety of our tenancy and been very happy with the service. The move in process was all straight forward and always felt well managed. We moved into a brand new build which was still experiencing a few ...
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“Excellent, Detailed and Accomodating...”

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Dec 20,2018
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Navdeep
By: 'Catherine'
Dec 20,2018
0 people found
this helpful
I would like to commend Nav and his staff for their excellent customer service! They take their time to understand your needs and tailor their services accordingly. Very detailed, clear communication and quick turnaround on queries. Would highly recommend! Thank you once again!...
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Comment on agent fees
Appropriate
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“Excellent Service...”

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Nov 06,2018
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By: 'Raj'
Nov 06,2018
0 people found
this helpful
Received an excellent service from Nav of Charles Stratton. Property let was handled swiftly and very professionally. Having used various other local agents over the last 10 years, I can say that Charles Stratton will be the only one I will continue to do business with....
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Good
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“Outstanding Customer service!!...”

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Nov 01,2018
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By: 'Rachel'
Nov 01,2018
0 people found
this helpful
Im not one to write reviews, but I felt I needed to on this occasion due to the outstanding customer service I received from the staff at Charles Stratton upon using their services to locate tenants for my property. I never though it would be ...
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Comment on agent fees
Good
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“Great Advice...”

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Nov 01,2018
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By: 'JG'
Nov 01,2018
0 people found
this helpful
I was planning on moving to a certain road and Nav was able to give simple impartial advice. A nice pleasant approach...
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Comment on agent fees
good
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“Tugba serce...”

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Aug 29,2018
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By: 'Tugba'
Aug 29,2018
0 people found
this helpful
They are perfect. I would like to thank to daren and navdeep for their prefossianalism,their patient and for their help...
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Comment on agent fees
Good
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“very helpful...”

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May 23,2018
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Daren
By: 'Jaspreet'
May 23,2018
0 people found
this helpful
I would like to personally thank Daren for helping me find the right tenant for my property and also Nav for ensuring a swift process, you 100% went the extra mile!!! Would definitely be recommending your team to all my friends and family. Great stuff...
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Comment on agent fees
reasonable
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By: navdeep singh
May 23, 2018
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Hi Jaspreet thanks for your kind words ...

“Excellent Response...”

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Apr 16,2018
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Navdeep
By: 'JuneC'
Apr 16,2018
0 people found
this helpful
Nav responded very quickly to my requests, was always positive and made me feel that nothing was too much trouble. He is very confident which in turn inspired confidence. I am very happy in my dealings with him and his team....
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Comment on agent fees
The fees are very reasonable.
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“Efficient and very friendly...”

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Mar 30,2018
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By: 'Irine'
Mar 30,2018
0 people found
this helpful
Efficient service throughout the tenancy. Staff are always friendly and very helpful whenever I phoned them. I would hesitate to recommend them....
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Comment on agent fees
Very good
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By: Irine
Mar 30, 2018
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Typo error. Can't fault Charles Stratton. Brilliant service. I would not hesitate to recommend them. ...

“I have used them a few times. Charles Stratton provides ......”

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Oct 13,2017
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By: 'Adeel'
Oct 13,2017
0 people found
this helpful
I have used them a few times. Charles Stratton provides good service. Nav goes the extra mile and is very knowledgable about the area and developments which helps....
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Comment on agent fees
Very reasonable.
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“Nav has been very helpful in helping us with our ......”

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Mar 10,2017
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Navdeep
By: 'Hannah'
Mar 10,2017
0 people found
this helpful
Nav has been very helpful in helping us with our move. He's efficient in answering questions, this is a bonus for us as we were 'first time movers' so to speak. The whole transition was very smooth and would definitely recommend....
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Comment on agent fees
Bit steep but we wouldn't know any different as was our first time moving.
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“Being new to the rental market as a tenant, its ......”

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Oct 26,2016
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Farad
By: '"Uncomplicated,'
Oct 26,2016
1 people found
this helpful
Being new to the rental market as a tenant, its very daunting how to begin and who to contact to help with finding the right rental property. I looked at a lot of the larger companies in Romford and decided to go to more of ...
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Comment on agent fees
Excellent, uncomplicated fees!
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“Charles Stratton dealt with letting my 3 bedroom house. Nav and ......”

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Jun 29,2016
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By: 'Mr'
Jun 29,2016
0 people found
this helpful
Charles Stratton dealt with letting my 3 bedroom house. Nav and his staff always listened to my requirements as a landlord. They were always polite and honest and updated me regularly. This agent made the entire letting process simple and easy for me. They found me ...
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Comment on agent fees
Their fees were brilliant. Their fees were actually the best out of all other agents.
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“I contacted Charles Stratton and was delighted with the customer ......”

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Apr 28,2016
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By: 'Amar'
Apr 28,2016
0 people found
this helpful
I contacted Charles Stratton and was delighted with the customer care, service and the amount of time they spent answering all my queries. The manager offered a very professional service....
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Comment on agent fees
Good
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“I would like to thank Mr Nav Singh for providing ......”

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Jan 26,2016
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Navdeep
By: 'Andy'
Jan 26,2016
0 people found
this helpful
I would like to thank Mr Nav Singh for providing a fantastic and professional service, he was extremely helpfull throughout the letting process. I would not hesitate to recommend Nav or the team at Charles Stratton to manage your property....
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Comment on agent fees
Very good
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“I have dealt with many agents over the years for ......”

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Jan 23,2016
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By: 'Addy'
Jan 23,2016
0 people found
this helpful
I have dealt with many agents over the years for several properties I have bought, sold, let out or rented myself. This company is one of the best I have come across. Nav and his team were helpful and professional. We appreciated their service. They ...
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Comment on agent fees
Open to a reasonable negotiation. I felt the fees were competitive and I got my money's worth. Unlike other agents, they didn't charge for the extra help they provided us.
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“I contacted Charles Stratton and was welcomed by Thomas, whom ......”

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Dec 17,2015
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By: 'Urvashi'
Dec 17,2015
0 people found
this helpful
I contacted Charles Stratton and was welcomed by Thomas, whom I found to be very accommodating. I was interesting in a 2 bedroom property and found that it was agreed to let, he then quickly offered that an alternative flat is available in the same development. ...
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“Nav has been very efficient and accomodating with our properties ......”

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Nov 30,2015
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By: 'Nicolas'
Nov 30,2015
1 people found
this helpful
Nav has been very efficient and accomodating with our properties rental process. A very professional approach, knowledgeable and very precise about the local market, but also a good listener as per our expectations from his agency and finally flexible with their terms, making us agree ...
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By: Nav Singh
Nov 30, 2015
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Thank you Nicolas for your comments ...

“I had a bad experience with a large estate agency ......”

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Oct 14,2015
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Navdeep
By: 'Harry'
Oct 14,2015
1 people found
this helpful
I had a bad experience with a large estate agency company, when I decided to opt for a corporate company I did so on the belief that the person I spoke to at my property was the person that will be managing my property. This ...
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Comment on agent fees
As it was a management takeover found by another agent, I wasn't charged anything, a monthly management fee of 8% which is pretty normal.
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By: Charles Stratton
Oct 14, 2015
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Thank you Harry Bal for your response, always nice to hear that we are doing things the right way, looking forward to speaking to you soon. Thanks ...

“My partner and I have recently just moved into a ......”

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Oct 07,2015
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By: 'Lee'
Oct 07,2015
0 people found
this helpful
My partner and I have recently just moved into a one bed flat in Hornchurch. We found the property on right move and then contacted Charles Stratton Estate Agents to see if the flat was still available. Nav Singh answered the phone and was great ...
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Comment on agent fees
I felt the agents fees were about right. I would rather pay what we did for a great service than the other way around.
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“I appointed Nav on the recommendation of a friend who ......”

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Sep 12,2015
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By: 'Pritpal'
Sep 12,2015
0 people found
this helpful
I appointed Nav on the recommendation of a friend who described him as reliable. My previous agent had just stopped paying the rent and disappeared taking my last month's rent and seemingly the tenant's deposit with him. I needed to find someone who could not ...
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“Dear Sirs,Mr. Nav Singh,We write to say we ......”

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Jul 31,2015
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Navdeep
By: 'Kehela'
Jul 31,2015
0 people found
this helpful
Dear Sirs, Mr. Nav Singh, We write to say we were extremely pleased with your representative, Mr Nav Singh, for finding tenants for us in a fairly short time where other agents failed to do so. We found him to be highly professional. We recommend ...
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“Jak Ali has assisted me with finding tenants and managing ......”

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Jul 29,2015
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By: 'Jan'
Jul 29,2015
0 people found
this helpful
Jak Ali has assisted me with finding tenants and managing the property going well beyond my expectations. His advice has been sound and his helpful approach has saved my sanity as well as my money! I cannot recommend him highly enough....
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“Thank you Charles Stratton for selling my property as well ......”

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Jul 06,2015
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Navdeep
By: 'Puggy'
Jul 06,2015
0 people found
this helpful
Thank you Charles Stratton for selling my property as well as finding me a house, 5 star service!! Will highly recommend using this agent....
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No image available Andrew

Vendor Fees

1%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 02/04/2024, 2:03 PM by Navdeep Singh
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please send a message to [email protected]
We are members of PRS Property Redress Scheme.
Last updated at 1:03 PM 02/04/2024 by Navdeep Singh

Awards won by Charles Stratton

Regional Awards won by Charles Stratton

Individual Branch Awards

Romford, RM1



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