Charlesons
4.6/5, 119 reviews
86% recommended
91% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.What it means for ... show more Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.

We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.

What it means for you…
Traditional customer service integrity - to meet the specific needs of twenty-first century property sales and lettings.
A personalised approach - a fresh way forward, whilst preserving the established values of client service and compliance to industry standards.
Charlesons - Changing homes, upholding values.

Latest Reviews

 View all Reviews 119
17th Apr 2024
reviewed by 'Zeshan'
“Very unprofessionalThey don't have properties available which they advertised online and they just capture clients data for marketing purpose on ......”
28th Jun 2023
reviewed by 'SANJIDA'
“Staff are very kind, friendly and helpful. Overall, a great service....”
23rd Jan 2023
reviewed by 'Frank'
“Charlesons is very good in keeping me up to date on my progress in achieving my goal in getting a ......”
6th Jan 2023
reviewed by 'G'
“Rude, greedy, and unprofessional. Will try to rip off at the first opportunity. Unpleasant experience with them. I would not ......”
16th Nov 2022
reviewed by 'Praveenkumar Dhavamani'
“Excellent experience with Charlesons Agency Team. Omari and Sharon Rooprai provided a fantastic professional service during the on-boarding into new ......”
27th Sep 2022
reviewed by 'Dimitri Demishev'
“The worst agent from the start to the end of our tenancy. Very unreasonable and do everything to make your ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 95% £75,850 £660,000
Lettings 84% 89% £650 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
41 3 36 9 11 0 9 1 5 4
Areas covered
  • IG2
  • Ilford
  • IG7
  • London
  • IG1
  • Essex
  • IG3
  • Redbridge
  • IG5
Address

357 Eastern Avenue
Ilford
Essex
IG2 6NE
0208 550 2221

Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
Charlesons Image 1

“The manager Mr Sukh Basra is very professional and obliging ......”

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Jun 23,2015
Minithumbup
By: 'Mrs'
Jun 23,2015
1 people found
this helpful
The manager Mr Sukh Basra is very professional and obliging at all times taking care to find the right tenant for my property. He always ensures that my needs are met in all aspects of the letting. Nafeesa and the team always keep me up ...
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“Excellent service from sukhbir Basra, simran Mangat and nafeesa, dimple . ......”

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May 25,2015
Minithumbup
By: 'p'
May 25,2015
3 people found
this helpful
Excellent service from sukhbir Basra, simran Mangat and nafeesa, dimple . Sukhbir and simran found me a great tenant, they all had excellent communication and kept me in the loop the whole time. I'd say they are all very professional capable individuals who strive to provide ...
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“I was looking to rent a property, just before my ......”

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May 20,2015
Minithumbup
By: 'Islam'
May 20,2015
2 people found
this helpful
I was looking to rent a property, just before my wedding. I Found Century21 via Rightmove. Originally the property I liked and put the deposit, was unavailable as the landlord himself did rent out the property. Mr. Simran a letting negotiator, did offer me an ...
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Comment on agent fees
I think it was worth, even though at the beginning I did sulk about the amount of fees. However, now I adamantly can admit, it was worth each penny
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“We rented a property with Century 21 Ilford for 6 months. We ......”

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Apr 16,2015
Minithumbdown
By: 'CB1233'
Apr 16,2015
16 people found
this helpful
We rented a property with Century 21 Ilford for 6 months. We decided to leave at our 6 month break clause because of the terrible service we were receiving from employees within the company. We tried to communicate with century 21 as often as possible about the status of ...
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What agent could do to change your mind?
The communication between the tenants, agent and landlord could be improved significantly by keeping all parties up to date and communicating regularly.
Attached Filesnbsp;
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By: Century21 Ilford
Apr 24, 2015
View all comments (1)
Thank you for your review. We are sorry to hear that you felt the service was unsatisfactory and we will ensure we take your points on board and put into development wherever necessary. In response to your issues raised; after looking into the matter I can see via call logs that you were always kept up to date on works. It is important to ensure that clients are aware of the steps taken along the way. We have also communicated with the landlord who is happy with our management service a ...

“Rented a property from them, there customer services and maintenance ......”

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Feb 22,2015
Minithumbup
By: 'NM'
Feb 22,2015
0 people found
this helpful
Rented a property from them, there customer services and maintenance team is excellent they deal with any queries promptly .Any problem I had in the property was resolved straight away ,they have a good team and will recommend them to everyone who is looking to ...
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“I have used several agents locally but have found Century 21 ......”

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Feb 02,2015
Minithumbup
By: 'Harvey'
Feb 02,2015
1 people found
this helpful
I have used several agents locally but have found Century 21 Ilford by far to be the best. Working with Dimpel has been a delight. Highly professional, listenes to any of my conserns, and always manages to iron out any problems. I feel great confidence in ...
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“I hope my rewiew will be considered because i dont ......”

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Feb 02,2015
Minithumbup
By: 'Marius'
Feb 02,2015
1 people found
this helpful
I hope my rewiew will be considered because i dont have any negative comments , and i would kindly have to say that Dimple and Sharon are such aset to your Agency , they are very efficient , very proactive , and very commited ... it was amaizing communication , realy ...
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Comment on agent fees
Great House , fantastic place to live , an amaizing garden and very huge ! well maintained ...There is just a bit of a problem with the mould but this is Uk nothing much can be done about it
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“+ves - Overall thanks to Disha, I had a pleasant ......”

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Jan 24,2015
Minithumbup
By: 'Siva'
Jan 24,2015
2 people found
this helpful
+ves - Overall thanks to Disha, I had a pleasant journey from viewing the property to moving in . She has been very professional and approachable. What I really appreciate is her immediate response to my queries. I believe she was transparent (appropriately) thorough out the ...
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Comment on agent fees
Although agent fee was reasonable for the property, some flexibility around number of person moving in especially if its just one person would be welcomed. In terms of price for the property, I did not have an option to negotiate.
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“Excellent. Kept me informed throughout the process. Always followed up ......”

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Jan 24,2015
Minithumbup
By: 'leena'
Jan 24,2015
1 people found
this helpful
Excellent. Kept me informed throughout the process. Always followed up comms via email. Providing proffessional service. Will use again in the future and will recommend. Thanks...
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“Excellent and prompt service. Disha has been very kind, very ......”

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Oct 16,2014
Minithumbup
By: 'Dr.'
Oct 16,2014
4 people found
this helpful
Excellent and prompt service. Disha has been very kind, very informal and very formal at the same time. Same has been my experience with Sukh. We use their services for 4 properties. wish them all the good luck and good work....
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Comment on agent fees
Fees are very reasonable and compares very very well with other agents
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“Disha you are amazing, thank you for getting the flat ......”

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Oct 09,2014
Minithumbup
By: 'Kristoffer'
Oct 09,2014
3 people found
this helpful
Disha you are amazing, thank you for getting the flat for us even though we had hiccups prior, your hard is appreciated and the landlord is very friendly. thanks again!...
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Comment on agent fees
Reasonable fee we paid per persons
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“Dear Disha it was a pleasure to met you and ......”

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Oct 02,2014
Minithumbup
By: 'Mihaela'
Oct 02,2014
3 people found
this helpful
Dear Disha it was a pleasure to met you and all so to work with you. I would be happy to recomennd you to anyone else. Me and my family I would like to thank you for all your help and support. We are happy ...
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“Overall we had a great experience with Century 21. Sukh was ......”

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Sep 25,2014
Minithumbup
By: 'Elise'
Sep 25,2014
1 people found
this helpful
Overall we had a great experience with Century 21. Sukh was always quick to replay to calls and emails as well as answering any questions that we had. They were all very professional when it came to the paper work of letting the house and receiving ...
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“Very professional and friendly service. Staff was very kind and ......”

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Sep 16,2014
Minithumbup
By: 'zak'
Sep 16,2014
3 people found
this helpful
Very professional and friendly service. Staff was very kind and very thing went very smooth. they always kept us updated....
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“Its not often you come across exceptional service from every ......”

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Sep 12,2014
Minithumbup
By: 'Faisal'
Sep 12,2014
1 people found
this helpful
Its not often you come across exceptional service from every single team member ! Sukhbir, Disha, Dimple and the rest of the team have all been fantastic. As letting agents, they are extremely professional and efficient. From the outset, there was an understanding of my requirements ...
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Comment on agent fees
Reasonable fees...well worth it!
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“Dimple Johal is brilliant the best, would recommend her to ......”

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Aug 28,2014
Minithumbup
By: 'Shaun'
Aug 28,2014
0 people found
this helpful
Dimple Johal is brilliant the best, would recommend her to absolutely anyone very kind and really helpful. All questions asked were answered professionally....
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Comment on agent fees
Very happy with the service she has provided for my house. Tenants have been very complimenting about you
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“A very big thank you to Sukh and the team ......”

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Aug 26,2014
Minithumbup
By: 'Preeti'
Aug 26,2014
0 people found
this helpful
A very big thank you to Sukh and the team for helping me find my new tenants. Great agents to work with, smart, clear and very detailed. This was my first time dealing with agents and I would highly recommend them to anyone looking for ...
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“My move from Zurich to London was seamlessly facilitated, thanks ......”

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Aug 13,2014
Minithumbup
By: 'Prasanna'
Aug 13,2014
2 people found
this helpful
My move from Zurich to London was seamlessly facilitated, thanks to Disha and Sukh that I was able to settle down in the newly rented property as soon as I landed in London. Really appreciate their patience towards my constant emails and queries. I started ...
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“Fantastic service, professional and timely. Sukh basra conducted the viewing ......”

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Jul 22,2014
Minithumbup
By: 'Pav'
Jul 22,2014
3 people found
this helpful
Fantastic service, professional and timely. Sukh basra conducted the viewing if the property. He was the only agent ive encountered that was on time! A smile wouldnt go amiss though. Disha Luhar- the best service ive ever encountered. Shes timely and organised. Her voice projects ...
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“I had heard all the news about the Property BOOM!! ......”

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Jun 26,2014
Minithumbup
By: 'Mrs'
Jun 26,2014
2 people found
this helpful
I had heard all the news about the Property BOOM!! But you can never be sure so I requested 4 agents to carry out valuations at my home. It has a been a family home for over 15 years now so the descion was not easy and ...
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“Very happy with of level service received, rented out my 6 ......”

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Jun 22,2014
Minithumbup
By: 'Raj'
Jun 22,2014
2 people found
this helpful
Very happy with of level service received, rented out my 6 bed house in less than 7 days with working family, mainly dealt with Sukh and Disha who were both professional and kept me up to date through everything. Will definitely use again....
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“Excellent service by a great company. They managed to let ......”

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Jun 17,2014
Minithumbup
By: 'Jaz'
Jun 17,2014
2 people found
this helpful
Excellent service by a great company. They managed to let my property within 3 days I was overwhelmed by the service. Well recommend and I will use century 21 again....
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“I have worked with the Century21 team for a number ......”

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Jun 17,2014
Minithumbup
By: 'Redbridge'
Jun 17,2014
3 people found
this helpful
I have worked with the Century21 team for a number of years now as a Landlord. They continue to impress me with the teams politeness and professionalism. They have a robust screening process that means you get the best class of tenant for your property. ...
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“best agents out there . they do as the say , very ......”

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Jun 09,2014
Minithumbup
By: 'eden'
Jun 09,2014
3 people found
this helpful
best agents out there . they do as the say , very quick reposes to any situation that my arise. would good to them over and over again. thanks guys...
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“The staff at Century 21 where very friendly, cooperative and. Professionals . ......”

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Jun 03,2014
Minithumbup
By: 'Ibraheem'
Jun 03,2014
6 people found
this helpful
The staff at Century 21 where very friendly, cooperative and. Professionals . I have put both my property on rent with first time...
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“I had low water pressure in my flat. Thames water ......”

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May 27,2014
Minithumbup
By: 'Munir'
May 27,2014
2 people found
this helpful
I had low water pressure in my flat. Thames water visited my flat three times and landlord's plumber thrice as well. Thames water was suggesting that the problem was internal and landlord's plumber was saying that the problem was external. Dimple coordinated with both and ...
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“I have used the services of the above office for ......”

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May 21,2014
Minithumbup
By: 'Mrs'
May 21,2014
4 people found
this helpful
I have used the services of the above office for over 2 years and have since recommended them to friends and family. I have found Sukh and the team very curtious, helpful and very proffessional. I do not intend on using any other office in the ...
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By: Disha
May 23, 2014
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Thank you Mrs Bates for your lovely review, our company appreciates your positive feedback and appreciate your loyalty as our client. ...

“I received a first class service from Sukh (Lettings Manager) ......”

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Apr 07,2014
Minithumbup
By: 'PJackson74'
Apr 07,2014
7 people found
this helpful
I received a first class service from Sukh (Lettings Manager) and Disha. They managed to let out two of my houses in the located in Gants Hill in a very short period of time. They are very professional and responsive... I am a developer and ...
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“I rented my father's house through Century in December 12. Quick, ......”

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Aug 08,2013
Minithumbup
By: 'Reliable'
Aug 08,2013
8 people found
this helpful
I rented my father's house through Century in December 12. Quick, reliable and thorough service with constant updates. Offered me advice on different deposit schemes and tailored a good package which met my requirements. Reasonably priced and friendly team....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 2:22 PM 31/10/2017 by allAgents

Awards won by Charlesons

Regional Awards won by Charlesons

Individual Branch Awards

Ilford, IG2



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