91% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.What it means for ...
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Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.
We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.
What it means for you…
Traditional customer service integrity - to meet the specific needs of twenty-first century property sales and lettings.
A personalised approach - a fresh way forward, whilst preserving the established values of client service and compliance to industry standards.
We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.
What it means for you…
Traditional customer service integrity - to meet the specific needs of twenty-first century property sales and lettings.
A personalised approach - a fresh way forward, whilst preserving the established values of client service and compliance to industry standards.
Latest Reviews
View all Reviews 119
28th Jun 2023
reviewed by 'SANJIDA'
23rd Jan 2023
reviewed by 'Frank'
16th Nov 2022
reviewed by 'Praveenkumar Dhavamani'
27th Sep 2022
reviewed by 'Dimitri Demishev'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £75,850 | £660,000 |
| Lettings | 84% | 89% | £650 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 41 | 3 | 36 | 9 | 11 | 0 | 9 | 1 | 5 | 4 |
Areas covered
- IG2
- Ilford
- IG7
- London
- IG1
- Essex
- IG3
- Redbridge
- IG5
Address
357 Eastern Avenue
Ilford
Essex
IG2 6NE
0208 550 2221
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 13,2016
Jun 13,2016
1
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this helpful
I have to praise the staff at Century 21, especially Adam and Mohammed. They went above and beyond to sell our place after encountering a few problems and were a pleasure to deal with. I'd have no hesitation in recommending the agency....
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Good
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May 26,2016
May 26,2016
0
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The service from century 21 were excellent .
A big thank you to Adam & Mohammed they help me all the way from the beginning to end.Alaways updated me the current situation. Only disappointed think was they told me I have to go through with there own ...
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Bad
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May 10,2016
May 10,2016
18
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The biggest mistake we made when moving to London at short notice was choosing a property to rent from Century 21 Ilford, Gants Hill. I had no idea how crooked they were & now I know I warn all my friends & family to stay away. To begin ...
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Jun 07, 2016
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Dear Mr Ali,
Please take note, as an agent we have no preference in taking advantage of tenants in desperate situations. All viewings are block viewings as all offers are placed to owners. In instances of applicants wanting to rush a move in, we only try our level best to achieve the expectation of the client whilst maintaining our company wide procedures. We operate a separate lettings, referencing, paralegal and finance department. All move ins cannot be completed within 7days from point of a ...
May 01,2016
May 01,2016
17
people found
this helpful
this helpful
The behaviour of this branch of century21 has been disgusting in my experience. Beyond horrendous.
I am an experienced landlord, who had multiple properties with this agent. I had one property where the tenants were playing up not paying rent and all sorts, which can ...
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May 03, 2016
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Dear 'Landlord',
Please note that each office is independently owned and operated - however, we do take customer service very seriously.
If you would like us to investigate this matter on your behalf, please contact us directly at [email protected]
Kind regards,
CENTURY 21 UK ...
Apr 25,2016
Apr 25,2016
0
people found
this helpful
this helpful
Adam Caunhye arrived punctually to discuss the marketing of my property. He discussed the various options for sale and offered sound advice on the sales strategy. His estimated value of the property was accurate.
The property portfolio was well presented and I was very pleased ...
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Comment on agent fees
I could have employed a different agent for 1.25% but Century21's 1.5% was still very competitive and I liked the idea of splitting it equally between buyer and seller.
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Apr 18,2016
Apr 18,2016
15
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this helpful
this helpful
Horrendous service, dont bother wasting your time on these agents. We were told an offer we put in on a house was accepted. During this time, we had an offer accepted on another property, but due to location we were more interested in this property ...
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Apr 11,2016
Apr 11,2016
1
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Efficient,Professional and very easy to deal with.Big thank you from all of us.Sanda Gavris and family.Will definetly recommend you!...
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Apr 11,2016
Apr 11,2016
0
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Sita and Raluca were both professional and prompt in resolving all of my queries. Raluca helped me with the references and Sita ensured that my payments reached me on time would recommend to all Landlords. By far the best agents!!...
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Comment on agent fees
agency fees are reasonable, other agents were quoting me 12% for the same service
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Apr 07,2016
Apr 07,2016
1
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I recently rented out my first property as a landlord in the IG7 area. Both Sukh and Simran were very helpful from start to finish. We were able to achieve a rent which was desirable, and after the tenants had moved in, both were still ...
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Comment on agent fees
Fee's are favourable vs the area
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Apr 05,2016
Apr 05,2016
0
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As the old saying goes 'first impressions count' and the same applies here. The first time I meet Adam & Mohammed, they came across as very professional, well mannered, pro-active and knew the Gants Hill area very well. During the process of our purchase, Adam and ...
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Mar 28,2016
Mar 28,2016
16
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The negotiation for letting our property was poorly managed & communicated both to ourselves & our prospective tenants due to a changeover in agents & things falling through the cracks. We felt we had little choice on the terms as a result of this & accepted a lower rental ...
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Mar 11,2016
Mar 11,2016
0
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I have had a very good experience working with Dimple and other staff of Century 21. They have been looking after my property for over 2 years and during this period i have received a very very satisfactory experience from them. Dimple has been one of the ...
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Comment on agent fees
Good.
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Mar 05,2016
Mar 05,2016
16
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this helpful
this helpful
I'm afraid to say I was thoroughly disappointed with the service I received.
The staff are rude and always cut short the conversation and never came across like they cared or had my best interests. Customer service is appalling.
I will certainly not be using ...
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Feb 05,2016
Feb 05,2016
17
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this helpful
They are not very professional when they cannot be bothered to call you back when no one seems to be available to talk too...
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Feb 05, 2016
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(1)
Thank you for your feedback - we are very sorry to hear you are disappointed.
We will make contact with the office and request that they contact you.
Please do not hesitate to contact us directly on 0333 313 2121 if you have any further questions. ...
Dec 01,2015
Dec 01,2015
1
people found
this helpful
this helpful
1. Adam is very proactive Agent. He insured all the task completed in smooth and easier way.
2. Adam was always on the Task till it got completed.
3. I wish him all the very best and will recommend to my Friends....
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Dec 01,2015
Dec 01,2015
1
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i was referred to century21 ilford by a friend and I was Nott disappointed. I just want to say a big thank you to the Century21 ilford branch for the marvellous work with renting my property. It did take longer than expected no fault of ...
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Comment on agent fees
Very competitors fees
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Nov 03,2015
Nov 03,2015
1
people found
this helpful
this helpful
I have recently asked Century 21 to value my property and market it for lettings.I am very pleased with the professional service received from the staffs of Century 21.Mr Sukh Basra and Mr.Simran Magnat have done a good job finding the right tenant within ...
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Oct 31,2015
Oct 31,2015
1
people found
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this helpful
Overall a professional estate agent in East London. I am more than happy to recommend their services to anyone. I have been using their services from last 3/4 months and are happy with the outcome.
Regards,...
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Oct 26,2015
Oct 26,2015
1
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this helpful
A really very thorough and professional service at all times and it really helped to keep the sale on track!...
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Oct 21,2015
Oct 21,2015
0
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The staff that assisted with the sale of the property were extremely professional and helpful. They were happy to chase all parties involved to ensure that there were no hiccups in the sale. They also kept me regularly updated on the progress of the sale ...
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Oct 15,2015
Oct 15,2015
0
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First of all we could negotiate and they were open minded.
They were fast to respond to needs and emergencies. We had a gas issues, electricity issue and at one time the gutter broke. All problems were solved promptly.
We were able to decide on ...
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Sep 25,2015
Sep 25,2015
0
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Adam was very professional and responsive throughout. He was very easy to communicate with. I would highly recommend Adam to any future buyers....
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Sep 11,2015
Sep 11,2015
0
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Adam has been absolutely professional from start to finish with the sale of my property. I saw quite a few agents before making my decision to go with Century 21. It was Adam's professionalism that helped make my decision. His clear, to the point and straight ...
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Comment on agent fees
At 1% and one of the lowest fees requested from agents. The service provided has been well worth the 1% fees.
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Aug 26,2015
Aug 26,2015
0
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I've used Century21 for almost 2 years, having switched from a terrible managing agent that left my luxury penthouse apartment in a terrible state.
These guys immediately put in place a plan to refurbish the apartment to a high standard and got the property on the ...
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Aug 11,2015
Aug 11,2015
0
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Dear Century 21,
Its been a great pleasure being with your service for the past 2.5 years, as a tenant in Flat 1, 23, Parham Drive. This residence has been milestone to mark many pleasant events of my life and you have been an important factor to make it ...
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Aug 06,2015
Aug 06,2015
0
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Adam from Century 21 was friendly,professional and supportive throughout the whole process. Every telephone call or e-mail was answered and dealt with promptly and efficiently and we were kept updated at every step of the process.
Adam was very helpful with follow up to both ...
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Aug 05,2015
Aug 05,2015
0
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Have used this agency for the past 9 months and they have always been professional and efficient. Communication and issue resolution has been first class- they have a great team. Would definitely recommend their services....
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Comment on agent fees
Fees were market rate and were clear and well explained.
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Jul 08,2015
Jul 08,2015
1
people found
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This Agent has provided the service that they said they would. They found a good quality Tenant from the first open viewing that they arranged. It is refreshing to see that they lived up to their claims. Reasonable fee and I would use them again....
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Jul 04,2015
Jul 04,2015
0
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I would like to thank Century21 Ilford for there amazing service when selling my property. I would personally like to Adam and Mohammed for there patience and understanding. They remained professional throughout the whole sales process and kept me inundated with all the viewing time ...
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Jul 02,2015
Jul 02,2015
1
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Moved into a new estate, its lovely and welcoming. Nafeesa was very polite and helpful, very clear communicator, all queries and questions were answered accurately and precisely. All preliminary requirements were met. Nafeesa also went through the paper work thoroughly and pointed out the main ...
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Comment on agent fees
The overall cost of the agent fee's were worth every penny as all my questions and queries were answered accurately, The service was 9 out of 10. The agent provided excellent background knowledge of the estate which made me fall in love with the area.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:22 PM 31/10/2017 by allAgents
Best Letting Agent in IG2 
