91% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.What it means for ...
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Charlesons are a completely independent agency, which will allow our growth and direction to be shaped by learning, adapting, and responding ethically to our client’s needs.
We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.
What it means for you…
Traditional customer service integrity - to meet the specific needs of twenty-first century property sales and lettings.
A personalised approach - a fresh way forward, whilst preserving the established values of client service and compliance to industry standards.
We believe that now is the time to bring a more personalised way to professional estate agency in Redbridge.
What it means for you…
Traditional customer service integrity - to meet the specific needs of twenty-first century property sales and lettings.
A personalised approach - a fresh way forward, whilst preserving the established values of client service and compliance to industry standards.
Latest Reviews
View all Reviews 119
28th Jun 2023
reviewed by 'SANJIDA'
23rd Jan 2023
reviewed by 'Frank'
16th Nov 2022
reviewed by 'Praveenkumar Dhavamani'
27th Sep 2022
reviewed by 'Dimitri Demishev'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £75,850 | £660,000 |
| Lettings | 84% | 89% | £650 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 41 | 3 | 36 | 9 | 11 | 0 | 9 | 1 | 5 | 4 |
Areas covered
- IG2
- Ilford
- IG7
- London
- IG1
- Essex
- IG3
- Redbridge
- IG5
Address
357 Eastern Avenue
Ilford
Essex
IG2 6NE
0208 550 2221
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Images & Videos
Apr 30,2018
Apr 30,2018
2
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Kervin was so amaziing.
He came to solve the problems as soon as he was called now my heating system and door bell is working very well...
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Apr 30,2018
Apr 30,2018
2
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Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Good
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Apr 29,2018
Apr 29,2018
2
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I have been dealing with Kevin for renting my property out and he has been doing an outstanding job, he manages the prieprt effectively and efficiently.
If the tenants have any issues or queries he is quick to answer them and assist them. When i ...
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Agent fees were competitive compared against other agencies. So you can't complain especially with the level of service you are getting.
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Apr 29,2018
Apr 29,2018
2
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Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Good
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Apr 28,2018
Apr 28,2018
3
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I have been renting properties in London for 5 years. I had very bad experience with other agents, in terms of fees and service...then found Charlesons. Can't express how delighted I am with them, staff are amazing and they have extensive knowledge on the property ...
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Apr 28,2018
Apr 28,2018
2
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Kevin actually manages the flat above mine. When we had a few issues regarding some leaks in the property. I spoke to a lovely lady at Charlesons who passed me on to Kevin. After explaining the issue, Kevin had his builders onsite within a few ...
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n/a
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Apr 24,2018
Apr 24,2018
3
people found
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Everyone at charlesons are great. I have mostly spoken to Kevin as he manages the property and helps with and issues as quickly and best as possibly. He is great at his job.
Very good at fixing any issue that I have at home...
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Okay
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Apr 24,2018
Apr 24,2018
4
people found
this helpful
this helpful
I have had numerous dealings with Kevin through Charlesons. His service has been nothing short of exceptional. He is always easy to reach and very professional when conducting his work.
The whole team is brilliant and helpful....
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Good
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Apr 23,2018
Apr 23,2018
4
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Charlesons have been managing my properties for over 5 years now and things have changed drastically with the company. All for the better. They had rebranded and have made a amazing job with their decor in their Gants Hill office. The staff are excellent and very ...
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Comment on agent fees
Can be cheaper, but hey everyone would like things cheaper
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Apr 22,2018
Apr 22,2018
5
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Cannot fault kevin for the work he has put in. Kevin manages 5 of my properties in the redbridge area and has been a pleasure to work with.
Any issues is efficiently and professionally dealt with and I would highly reccomend him....
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Comment on agent fees
The amount of time and effort Kevin puts it justifies the fee I pay.
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Apr 22,2018
Apr 22,2018
5
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A little difficult to get hold of at times, but they always come back to you and between them they have good communication. We had a boiler leak at one of our properties and due to their Management teams experience they expedited this within no ...
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Feb 19,2018
Feb 19,2018
2
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Very professional and helpful. I have got my full refund back. Not a single penny is deducted from my deposit. A good bunch of excellent people are running the Gantshill branch...
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Feb 14,2018
Feb 14,2018
3
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this helpful
Managing my property for over 6 years. Never any issues. Friendliest agents i have ever dealt with. Warm and welcoming. Very professional and knows the area and legislations. Thank you once again....
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Comment on agent fees
what you would expect to pay.
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Jul 18,2017
Jul 18,2017
3
people found
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Firstly, the agency's decor is fantastic. The agency has a very welcoming and elegant look which made me walk in in the first place. The team are very friendly and polite. They assisted me perfectly in finding great tenants for my property. I highly recommend ...
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You pay for a remarkable service . They are very well educated , polite, professional and perfect with communicating and ensuring I am kept up to date. Very pleased . You okay for what you get and they guide you through the process.
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May 29,2017
May 29,2017
7
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*. They will let your property out to anybody as long as they get their admin fees. They are known to charge extortionate and unnecessary charges also. In my case they were managing many of my properties where one tenant had been a nuisance not paying ...
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Comment on agent fees
Not the best around
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Feb 25, 2021
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(1)
Dear Customer,
We are sorry to hear that your experience with Charlesons did not live up to your expectations as your letting agent.
As an agent, we are ALRA and NAEA regulated, and we pride ourselves on following legislation and ensure procedures are put into place to protect both our landlords and tenants.
We have over 15 years of expertise in the letting and sales industry and all of our staff have been fully trained and have the strongest experience in the property sector. It is ...
Apr 27,2017
Apr 27,2017
9
people found
this helpful
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Just a few examples:
- Charging us for carpet cleaning and professional cleaning when we had already paid for a service (and have invoices to prove it).
- Charging us for a balcony door that broke due to poor quality; the locksmith confirmed that the ...
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Feb 25, 2021
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Dear Sev,
Thank you for taking the time to leave a review for us.
We are sorry to hear that you were not satisfied with your experience with Charlesons at the end of your tenancy.
Charlesons must ensure they protect the Landlord's investment as well as ensure the tenants are treated fairly when the deposit deductions are confirmed.
Should there be any deposit deductions at the end of the tenancy, the Landlord/Agent must ensure this is clarified with the tenant before requesting for ...
Jan 18,2017
Jan 18,2017
4
people found
this helpful
this helpful
They were a fantastic Estate Agent & Adam is one of the best Estate Agents that my family have ever had. He is excellent with people, is extremely knowledgable and a brilliant person to deal with, exceptionally professional. Him and his team deserve extreme success, he ...
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Comment on agent fees
Fine
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Jan 04,2017
Jan 04,2017
4
people found
this helpful
this helpful
If I was to summarise these two gentlemen (Adam & Mohammed) in one word, it would be PROACTIVE. I was searching for a house since July 2016 and after many many search hits and 5 viewings all over London which didn't materialise into anything, I received a phone ...
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Comment on agent fees
Good - Reasonable given the level of service I received. 1.5% split 50/50 between buyer and seller (both clients to the estate agent).
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Dec 28,2016
Dec 28,2016
3
people found
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this helpful
Kevin is an absolute pleasure to deal with. He is always attentive and incredibly friendly. Makes it all a lot less stressful. Thanks....
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Good
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Yes
Dec 23,2016
Dec 23,2016
2
people found
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this helpful
Kevin is a really pleasant agent, kind and very helpful. Every time i have called in he was always friendly and ready to help resolve any query as soon as possible....
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Dec 23,2016
Dec 23,2016
2
people found
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Kevin has been excellent at managing my investment. Great knowledge on many aspects of housing laws and a truly great advisor. I trust Kevin with all maintenance issue, with his vast knowledge, it simple to understand what the problems are and always quick at sorting ...
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Comment on agent fees
With the level of customer service and detail, its worth it!
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Dec 22,2016
Dec 22,2016
2
people found
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Kevin was very helpful whenever I needed help. Very polite and always respectful. However, I think the most important attribute that Kevin displayed was his eagerness and celerity shown when he was asked for help. A top man....
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Comment on agent fees
Agents fees are agents fees.
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Dec 22,2016
Dec 22,2016
2
people found
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Mr Kevin Bhurisah's ability to interpret my requirements and to explain building,technical and overall generals matters in words that I could understand which made my worries totally stress less and very satisfaction.He has always showed a polite and considerable attitude,making me feel ...
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Comment on agent fees
So far so good .
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Sep 26,2016
Sep 26,2016
1
people found
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I approached Century 21, to sell my mother's flat earlier this year, with the usual prejudices and preconceived ideas about Estate Agents - all quickly dispelled. Polite and efficient throughout our dealings. I was even advised on the type of refurbishment I should undertake. After only ...
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Comment on agent fees
Quite acceptable and good value for the service given.
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Aug 29,2016
Aug 29,2016
1
people found
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We recently sold a house with Century 21. The quality of service was fantastic, correspondence was quick, we were kept informed of the progress of the sale and Adam and Mohammed were very helpful. Overall we had a positive experience and would definitely use them again, ...
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Aug 29,2016
Aug 29,2016
1
people found
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He was very polite while dealing with me as a customer. Whenever I contacted him and if he was not in the office, he always phoned me back and did whatever was to be done....
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Comment on agent fees
good
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Jul 08,2016
Jul 08,2016
2
people found
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this helpful
excellent service from Mohammed, was great in dealing with some difficult situation with the solicitors which I did not understand. I informed him and he explained everything and made me understand what is happening. It's nice to know that agents are not as bad as ...
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Comment on agent fees
Faboulous
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Jul 05,2016
Jul 05,2016
2
people found
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5* Service from Century 21 In Gants Hill.
I recently went though a private letting process as a prospective tenant.
My family and I are so thankful to Akeel and Simran who worked so hard to find us the perfect home. Both Akeel and Simran went above ...
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Comment on agent fees
Fees are in line with what I have paid before with agents who are not the most efficient. Of course it makes a difference of admin fees can be a better rate.
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Jul 05,2016
Jul 05,2016
1
people found
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I had the the best service from start to finish. I can't express how grateful I am to Mohammed for keeping me updated with everything that was going on during my purchase, he and the century21 team have been a great help. I have got ...
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Comment on agent fees
Excellent
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Jul 05,2016
Jul 05,2016
0
people found
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I had the pleasure of dealing with Sukhbir from Century 21. I found him to be very professional and knowledgeable. He dealt with my queries efficiently and i would highly recommend Sukhbir and his team. V. Happy Customer!!!....
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Comment on agent fees
Competitive.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:22 PM 31/10/2017 by allAgents
Best Letting Agent in IG2 
