Chappell & Matthews
2.9/5, 76 reviews
46% recommended
No company information

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Latest Reviews

 View all Reviews 76
3rd Oct 2024
reviewed by 'Jezz'
“I just want to single out Debra for her brilliant treatment of what could have been a very tough situation ......”
14th Jun 2024
reviewed by 'Mr'
“I was looking for a new agent and from the off Emma listened to what I was saying and was ......”
5th Dec 2023
reviewed by 'ILOERIKA'
“This is the best agency I have met with a top notch customer service, making things(letting) easier in a ......”
26th Oct 2023
reviewed by 'Mary'
“I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was ......”
16th Aug 2023
reviewed by 'Jem'
“Extremely unprofessional and unhelpful. Kate Reed speficially is very rude....”
11th Aug 2023
reviewed by 'Ronnie'
“My thanks to Jodie Brain for the provision of much needed urgent rental information...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 9 19 19 4 1 2 2 0 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Chappell & Matthews Branches (view all 9)
Bournemouth, BH22
Bristol, BS8
Bristol, BS8
Bristol, BS8
Chippenham, N15
Thornbury Branch, BS35

“An unprofessional 'service' from start to end, once i'd made ......”

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Sep 17,2014
Minithumbdown
By: 'DrFred'
Sep 17,2014
1 people found
this helpful
An unprofessional 'service' from start to end, once i'd made the mistake of signing a contract. Avoid. They phoned me a day before I was due to move in to say that the property was dirty and would I like them to clean it (?!) I ...
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“Terrible communication. When everything is going ok, they still find ......”

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Aug 19,2014
Minithumbdown
By: 'John'
Aug 19,2014
1 people found
this helpful
Terrible communication. When everything is going ok, they still find reasons to take money from your account on a regular basis. Several times they have deducted rental income from us for "investigative work". Despite repeated attempts, they refuse to tell you what it was for. ...
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“I had a really terrible experience where I was interested ......”

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Jul 10,2014
Minithumbdown
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Charlotte
By: 'PatBS6'
Jul 10,2014
0 people found
this helpful
I had a really terrible experience where I was interested in a property and was one of the first to phone through (9am) to arrange a viewing. I was told by a colleauge that they were in a meeting and would call me back. So ...
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“I let several properties using Chappell & Matthews, the service I ......”

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Feb 28,2014
Minithumbup
By: 'SJ'
Feb 28,2014
0 people found
this helpful
I let several properties using Chappell & Matthews, the service I receive is exceptional. Using this branch represents good value for money as they are very organised, so I rarely have to spend any effort thinking about these properties! I would highly recommend this branch if ...
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“I registered with pretty much all agents in Bath, and ......”

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Feb 27,2014
Minithumbup
By: 'Karen'
Feb 27,2014
0 people found
this helpful
I registered with pretty much all agents in Bath, and only Chappell and Matthews called me regulary to update me on what was coming available. They listened to my requirements and also gave me so much information on Bath, that no other agent offered. i ...
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“Chappell and Matthews started marketing my property after no success ......”

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Feb 26,2014
Minithumbup
By: 'Debra'
Feb 26,2014
0 people found
this helpful
Chappell and Matthews started marketing my property after no success in letting through another Bath agent, they were very professional from the start and kept me up to date with market trends and with what viewings they were doing, and the feedback. They let it ...
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“When i started looking for a Bath agent to manage ......”

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Feb 26,2014
Minithumbup
By: 'Richard'
Feb 26,2014
0 people found
this helpful
When i started looking for a Bath agent to manage my property lot of people i spoke to had suggested other agents but my sister in law has a property managed by Chappell and Matthews in Bristol, so i thought i'd take a chance and ...
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“They are liars! We made arrangements to view a property ......”

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Feb 10,2014
Minithumbdown
By: 'Norton'
Feb 10,2014
1 people found
this helpful
They are liars! We made arrangements to view a property and they didn't turn up saying they had left a voicemail and an email, which they hadn't. Gave them the benefit of the doubt, rearranged the viewing. Called to confirm viewing on the morning. An ...
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“Thieves. There is no other word for them. Charged the ......”

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Feb 10,2014
Minithumbdown
By: 'Landlord1'
Feb 10,2014
0 people found
this helpful
Thieves. There is no other word for them. Charged the earth for getting tenants in place who then proceeded to grow cannabis in the attic. Then charged us for two property inspections, during neither of which was the cannabis farm detected. The day of the ...
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“Have nothing to do with this company,i have been ......”

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Jan 17,2014
Minithumbdown
By: 'Dr'
Jan 17,2014
0 people found
this helpful
Have nothing to do with this company,i have been trying to get my deposit of over £1000 back since july 2013.They pass the buck between each other so that the person who is 'dealing' with the issue is never in the office.My son and ...
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“If I could give them a worse review than terrible ......”

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Dec 11,2013
Minithumbdown
By: 'Disgusted'
Dec 11,2013
1 people found
this helpful
If I could give them a worse review than terrible I would. From start to finish they are useless charlatons out to grab money. Disgusted with how they notified us that we were being given notice by the landlord, a text message reading "Sorry checkout 18.2.14. ...
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“Where to begin!? The whole experience was dreadful, started badly ......”

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Nov 26,2013
Minithumbdown
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Craig
By: 'Maggie'
Nov 26,2013
1 people found
this helpful
Where to begin!? The whole experience was dreadful, started badly and only got worse. When I first went to see the flat, it was obvious they hadn't got a clue, and much less actually cared. Fees are extortionate, for which they actually do nothing. When ...
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What agent could do to change your mind?
Their job.
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“At first seemed really helpful, replaced the carpet and mattress ......”

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Sep 14,2013
Minithumbdown
By: 'Emma'
Sep 14,2013
0 people found
this helpful
At first seemed really helpful, replaced the carpet and mattress in the property before we moved in as these were both heavily soiled. However once there were problems within the property they were hopeless in sorting them out. We had a leak that started off ...
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What agent could do to change your mind?
Reacted to problems more quickly, or in fact reacted to them at all. Been more polite in contacting people (bosses, previous landlords) for references.
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“We used C&M 'Full Management Service' while abroad. When ......”

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Sep 22,2011
Minithumbdown
By: 'Lynne'
Sep 22,2011
0 people found
this helpful
We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :- - collecting the rent ...
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“My daughter was interested in purchasing a house, which was ......”

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Aug 25,2009
Minithumbdown
By: 'Jumper'
Aug 25,2009
1 people found
this helpful
My daughter was interested in purchasing a house, which was advertised as "offers above ...
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“Chappell & Matthews will charge you, as a tenant for EVERYTHING, ......”

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Feb 19,2009
Minithumbdown
By: 'Beebop'
Feb 19,2009
0 people found
this helpful
Chappell & Matthews will charge you, as a tenant for EVERYTHING, checking your references (...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chappell & Matthews

Regional Awards won by Chappell & Matthews

Individual Branch Awards



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