Chappell & Matthews
2.9/5, 76 reviews
46% recommended
No company information

Contact Us

Latest Reviews

 View all Reviews 76
3rd Oct 2024
reviewed by 'Jezz'
“I just want to single out Debra for her brilliant treatment of what could have been a very tough situation ......”
14th Jun 2024
reviewed by 'Mr'
“I was looking for a new agent and from the off Emma listened to what I was saying and was ......”
5th Dec 2023
reviewed by 'ILOERIKA'
“This is the best agency I have met with a top notch customer service, making things(letting) easier in a ......”
26th Oct 2023
reviewed by 'Mary'
“I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was ......”
16th Aug 2023
reviewed by 'Jem'
“Extremely unprofessional and unhelpful. Kate Reed speficially is very rude....”
11th Aug 2023
reviewed by 'Ronnie'
“My thanks to Jodie Brain for the provision of much needed urgent rental information...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 9 19 19 4 1 2 2 0 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Chappell & Matthews Branches (view all 9)
Bournemouth, BH22
Bristol, BS8
Bristol, BS8
Bristol, BS8
Chippenham, N15
Thornbury Branch, BS35

“Smooth and fast Service...”

Share on :
Apr 05,2019
Minithumbup
claim your profile
Alice
By: 'Martin'
Apr 05,2019
0 people found
this helpful
Everything went smoothly with very helpful staff. All paperwork was completed in good time with credit references done very quickly enabling me to move in at very short notice, with a special mention to Alice....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worst company...”

Share on :
Jan 30,2019
Minithumbdown
By: 'Rahul'
Jan 30,2019
1 people found
this helpful
It's been over a month and property management not bother to send out contractor to fix radiator and keep telling lies all time never go with this agent every my personal suggestion . Landlord or tennent both ....
read full review
Comment on agent fees
Bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Handled smoothly...”

Share on :
Jan 12,2019
Minithumbup
By: 'ACRH'
Jan 12,2019
0 people found
this helpful
Marketed well and purchaser quickly found. Managed prospective purchasers well and looked after empty property. Only criticism is that progress of purchasing chain could have been more forthcoming and important update only received by visit to office in person....
read full review
Comment on agent fees
Fixed fee useful & cheaper than some
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good service...”

Share on :
Dec 16,2018
Minithumbup
claim your profile
Harry
By: 'David'
Dec 16,2018
0 people found
this helpful
Very professional and helpful. Good communication. All staff with a sense of humour and friendly. Special thanks to Harry It has been a please doing business with all the staff...
read full review
Comment on agent fees
About average for Bristol agents
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worst Service EVER...”

Share on :
Oct 19,2018
Minithumbdown
By: 'AngryLandlord'
Oct 19,2018
0 people found
this helpful
DO NOT GO WITH CHAPPELL AND MATTHEWS This is by far the worst experience I have had with a property agent. First, when I bought the flat, their inefficiency slowed the process down to lasting 8 months instead of the normal 3 to 4, increasing stress levels and ...
read full review
Comment on agent fees
Super expensive (10% of the rent) for what they do, which is nothing.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alice Jjackson...”

Share on :
Oct 02,2018
Minithumbup
claim your profile
Alice
By: 'Mrs'
Oct 02,2018
0 people found
this helpful
Alice Jackson went out of her way to help me with my credit reference problems yesterday and arrived at a successful conclusion. I could not have managed tis without her - really excellent service. Thank you....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Superb Service...”

Share on :
Sep 05,2018
Minithumbup
claim your profile
David
By: 'Thomas'
Sep 05,2018
0 people found
this helpful
This is a note to say that Chappell and Matthews were superb in the whole process for my wife and I buying our first house! We really appreciated that Chappell and Matthews listened to our needs and requirements for buying a house. One aspect which ...
read full review
Comment on agent fees
Very good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“very quick response...”

Share on :
Jun 16,2018
Minithumbup
claim your profile
Jodi
By: 'Susan'
Jun 16,2018
0 people found
this helpful
Jodi was looking to establish if my current tenant was extending or leaving my rented property, and i had several questions by email. I currently reside in Australia, so i prefer to use email due to the time difference. I got several replies to my ...
read full review
Comment on agent fees
Average
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient, friendly service...”

Share on :
May 24,2018
Minithumbup
claim your profile
Jasmin
By: 'Jennifer'
May 24,2018
0 people found
this helpful
I have let my flat with Chappell and Matthews for a good number of years now and have always received excellent service. Any problems are always dealt with quickly and efficiently and I am kept fully in the picture....
read full review
Comment on agent fees
Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We found Joel Seagar of Chappell & Matthews very professional in all aspects of the sale of my propety....”

Share on :
May 23,2018
Minithumbup
claim your profile
Joel
By: 'Ian'
May 23,2018
0 people found
this helpful
We are very pleased with Joel Seagar who did a great job in the process regarding the sale of our flat. He is a credit to Chappell & Matthews and was very professional....
read full review
Comment on agent fees
The fees were very reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service...”

Share on :
May 19,2018
Minithumbup
claim your profile
Jasmin
By: 'MPJJ'
May 19,2018
0 people found
this helpful
Both Jasmine and Alice were extremely helpful and professional. Moving into my new rental accommodation was made as smooth and painless as possible and all my queries were responded to promptly and effectively. I am very happy with the service I have received....
read full review
Comment on agent fees
Agent fees seem fair for the service provided.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great communication!...”

Share on :
Apr 23,2018
Minithumbup
By: 'Tom'
Apr 23,2018
1 people found
this helpful
Just let my house with Chappell and Matthews, great customer service and communication throughout!! Thank you very much,will definitely use again!...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The worst rental experience of my ten year rental life...”

Share on :
Mar 29,2018
Minithumbdown
By: 'Jamie'
Mar 29,2018
3 people found
this helpful
Many issues with our property including broken toilet flush, broken windows, broken door handles and broken heating were left completely unattended for months. Some issues were ignored for the ENTIRE DURATION of or our tenancy. We were patronised and left feeling as though we were ...
read full review
Comment on agent fees
The fact that we had to pay for a service is outrageous. Even after delaying our deposit return by two months they refused to let ME PAY for a CHAPS same day transfer. They then failed to raise a BACS transfer for another week.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Meshad
Aug 29, 2018
View all comments (1)
I had the same horrible experience. Lack of interest multiple problems never solved and eventually moved out. Now they want to make unreasonable deductions from the deposit!!!! ...

“As a landlord wanting to rent out our property these ......”

Share on :
Jan 04,2018
Minithumbup
By: 'Jo'
Jan 04,2018
1 people found
this helpful
As a landlord wanting to rent out our property these two members of staff have been highly efficient, professional and extremely courteous upon any correspondence. A great service! I feel that I have a positive working relationship with this company and would highly recommend them ...
read full review
Comment on agent fees
good, responsible for the service being provided.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“These people are absolute scumbags. They will rip you off ......”

Share on :
Oct 24,2017
Minithumbdown
By: 'Never'
Oct 24,2017
3 people found
this helpful
These people are absolute scumbags. They will rip you off with fees and don't do their job properly - when I moved into a rented property in Bristol they were aggressive and forceful and told me that I must pay my deposit to the previous ...
read full review
Comment on agent fees
Ludicrous fees for doing bugger all
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both Jasmin and Alice have been extremely helpful during every ......”

Share on :
Sep 27,2017
Minithumbup
claim your profile
Jasmin
By: 'Ash'
Sep 27,2017
1 people found
this helpful
Both Jasmin and Alice have been extremely helpful during every step of my move and continue to be approachable and easy to get hold of....
read full review
Comment on agent fees
I can't actually remember how much the agency fees were so they can't have been that extortionate!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Zero stars (not even 1). I have had a truly shocking ......”

Share on :
Aug 26,2017
Minithumbdown
By: 'Tina'
Aug 26,2017
3 people found
this helpful
Zero stars (not even 1). I have had a truly shocking experience as a landlord and will not recommend these agents to anyone. My property was neglected and the inspection reports I was sent were falsified. I took photographic evidence within two weeks of the most ...
read full review
Comment on agent fees
The fees were ridiculously high.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After reading the appalling review left by our buyer, I ......”

Share on :
Aug 20,2017
Minithumbup
claim your profile
David
By: 'Steve'
Aug 20,2017
2 people found
this helpful
After reading the appalling review left by our buyer, I felt compelled to set the record straight. From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner. The house was put back on the ...
read full review
Comment on agent fees
Significantly cheaper than the 2 other agents we were considering.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Appalling service as buyers we were stressed out by the ......”

Share on :
Jul 19,2017
Minithumbdown
claim your profile
David
By: 'Natalie'
Jul 19,2017
2 people found
this helpful
Appalling service as buyers we were stressed out by the dishonest and untrustworthy actions of the estate agents, they deliberately ignored clear instructions that we did not want to meet the seller after the house was put back on the market 2 days before exchange ( due ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As a Landlord using this company I am not impressed. ......”

Share on :
Jun 08,2017
Minithumbdown
By: 'Do'
Jun 08,2017
2 people found
this helpful
As a Landlord using this company I am not impressed. Frequent problems with getting paid by them, arcane bank transfer system, poor customer service....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I'd give 0 stars if it was an option!!Avoid at ......”

Share on :
Jun 02,2017
Minithumbdown
By: 'D'
Jun 02,2017
4 people found
this helpful
I'd give 0 stars if it was an option!! Avoid at all costs - Rip off merchants looking to line their pockets at the expense of others. Was looking for my first place, thought I had found a nice 2 bed house with no strings attached. Looked ...
read full review
Comment on agent fees
Outrageous - Worst I've seen
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chappell and Matthews, Thornbury branch Estate Agent placed a property ......”

Share on :
Aug 01,2016
Minithumbdown
claim your profile
Sharon
By: 'Chappell'
Aug 01,2016
1 people found
this helpful
Chappell and Matthews, Thornbury branch Estate Agent placed a property onto the market which they did not know what they were selling i.e boundary, where the land did not belong to the seller. We spent nearly 9 months in a chain waiting while the Estate ...
read full review
What agent could do to change your mind?
All fees were paid before any money was transferred
Attached Filesnbsp;
Comment on agent fees
All fees were paid before any money was transferred
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“What a mess. Been dealing with this clown for the ......”

Share on :
Apr 29,2016
Minithumbup
claim your profile
Giuseppe
By: 'Aggravated'
Apr 29,2016
2 people found
this helpful
What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has ...
read full review
Comment on agent fees
Agency fees were'nt the issue, and senior management bend over backwards to help out. Giuseppe would rather see you bend over though, so he can have his way while you cough up your deposit.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I called to book a viewing, and the sales said ......”

Share on :
Jan 20,2016
Minithumbdown
By: 'Angel'
Jan 20,2016
2 people found
this helpful
I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good. One day later, I got a phone call from ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I will never ever use Chappell and Matthews again. My ......”

Share on :
Nov 19,2015
Minithumbdown
claim your profile
Maggie
By: 'Chloe'
Nov 19,2015
6 people found
this helpful
I will never ever use Chappell and Matthews again. My boyfriend and I rented a flat through a landlord who went through Chappell and Matthews and they are all as bad as each other. They say they will contacted you back but never do. Whilst ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This property has been at the stage of an agreed ......”

Share on :
Sep 11,2015
Minithumbdown
claim your profile
Giuseppe
By: 'Richard'
Sep 11,2015
1 people found
this helpful
This property has been at the stage of an agreed sale for 19 months and it is still not completed. I have never met such a bungling bunch of cowboys in all my days. Every time I phone up the guy I want to speak to ...
read full review
What agent could do to change your mind?
Sold the property in a fifth of the time and had kept better contact with all concerned.!!
Attached Filesnbsp;
Comment on agent fees
The property having been on the market so long it could have been sold for ‚£25,000 more than the original asking price due the fluctuation of the property market.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After registering with numerous agents within bath and having no ......”

Share on :
May 21,2015
Minithumbup
By: 'Sunshine'
May 21,2015
1 people found
this helpful
After registering with numerous agents within bath and having no success i decided to pop into Chappell and Matthews. After reading some of the awful reviews i was pleasantly surprised. Welcomed with warm friendly faces who made me feel extremely welcome and vauled. They had ...
read full review
Comment on agent fees
Average for the area, very pleased
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I called to see a specific property and register. I ......”

Share on :
Oct 20,2014
Minithumbdown
By: 'Meg'
Oct 20,2014
2 people found
this helpful
I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show ...
read full review
What agent could do to change your mind?
If the agent was more flexible or even more professional and courteous in how he dealt with the situation, I would have considered registering with the company.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rubbish not returning emails or phone calls trying to rip ......”

Share on :
Oct 19,2014
Minithumbdown
By: 'Debbie'
Oct 19,2014
0 people found
this helpful
Rubbish not returning emails or phone calls trying to rip me off with deposit! 6 months of damp in house nothing done As long as there getting there cut they don't care!...
read full review
Comment on agent fees
Don't do anything for the money
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Without a doubt the most unprofessional company I have every ......”

Share on :
Oct 15,2014
Minithumbdown
By: 'Mike'
Oct 15,2014
1 people found
this helpful
Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend ...
read full review
What agent could do to change your mind?
Acted in a professional manner and been competent.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chappell & Matthews

Regional Awards won by Chappell & Matthews

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn