No company information
Latest Reviews
View all Reviews 76
3rd Oct 2024
reviewed by 'Jezz'
14th Jun 2024
reviewed by 'Mr'
5th Dec 2023
reviewed by 'ILOERIKA'
16th Aug 2023
reviewed by 'Jem'
11th Aug 2023
reviewed by 'Ronnie'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 9 | 19 | 19 | 4 | 1 | 2 | 2 | 0 | 10 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Chappell & Matthews Branches (view all 9)
Oct 03,2024
Oct 03,2024
0
people found
this helpful
this helpful
I just want to single out Debra for her brilliant treatment of what could have been a very tough situation in my rental situation. She was extremly professional, empathetic towards both parties, and greatly helped brocker a great agreement for all. A real example of ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14,2024
Jun 14,2024
0
people found
this helpful
this helpful
I was looking for a new agent and from the off Emma listened to what I was saying and was quick to reply on everything + great to chat with, she also made a nice cuppa tea. All the paper work was quick and efficient and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2023
Dec 05,2023
0
people found
this helpful
this helpful
This is the best agency I have met with a top notch customer service, making things(letting) easier in a professional way @EMILY and @ ETIMA ETIM.
I will keep recommending CHAPPELL & MATTHEWS to people for being the best ....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2023
Oct 26,2023
0
people found
this helpful
this helpful
I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was remarkable. Her professionalism made the stressful process of renting an apartment much more manageable. Additionally, her efficiency and responsiveness was outstanding, always addressing my questions ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2023
Aug 16,2023
0
people found
this helpful
this helpful
Extremely unprofessional and unhelpful. Kate Reed speficially is very rude....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2023
Aug 11,2023
0
people found
this helpful
this helpful
My thanks to Jodie Brain for the provision of much needed urgent rental information...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2022
Aug 01,2022
1
people found
this helpful
this helpful
Our new house was unliveable when we moved in. We were told by the agents that we would be waiting for a bit of paint to dry when we move in but when we stepped foot into the house it was a building site with ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02,2022
Feb 02,2022
0
people found
this helpful
this helpful
From commencing into a terms of agreement with this branch manager Jack Mitchell we have received poor Quality interpersonal skills .
Which have lead to a collection of errors & stressful events which lead to the chosen tenants had our home burgled 🤧🤦♀️.
Not a pleasant situation ....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2021
Jun 05,2021
0
people found
this helpful
this helpful
I would like to thank Lauren Figurski for helping us during our rental application. She could not have been more kinder than she was.
Excellent service from Chappell&Matthews Bath.
Exceptional professionalism, advice and assistance from Lauren to whom I am particularly grateful for all ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2021
Mar 20,2021
1
people found
this helpful
this helpful
My dealings with both Dan Roberts and Dan Smith for a property i am interested in has been outstanding. They have both provided fantastic customer service always keeping me up to date wuth the process as well as talking through any of the necessary paperwork. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2021
Feb 24,2021
2
people found
this helpful
this helpful
Dealt with someone called Jack Mitchell from Chappel and Matthews. Out of everyone he is the only one I believe brings down the high reputation of the company. The way he dealt with an issue I had was very unreasonable and quite rude. Threatening to ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22,2020
Dec 22,2020
0
people found
this helpful
this helpful
Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2020
Oct 02,2020
1
people found
this helpful
this helpful
Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 16,2020
Sep 16,2020
1
people found
this helpful
this helpful
Jodie Brain of Chappell and Matthews Chippenham has done a first class job in managing my Chippenham properties. Always on the ball and quick to respond. I recommend her to any landlord seeking an efficient service...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2020
Aug 03,2020
0
people found
this helpful
this helpful
Rented a property in Chippenham and Abigail done the viewing and handover was on time and explained things very well good job as process is a bit complicated in my opinion property was very clean even after handover asking if everything was ok
Thank you ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2020
Apr 29,2020
0
people found
this helpful
this helpful
Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly grateful for the arranging the let urgently in this time of the Coronavirus Pandemic, adapting processes to accommodate the move. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2020
Apr 23,2020
2
people found
this helpful
this helpful
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare.
It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months.
The Harbourside office lost the spare key to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2020
Apr 09,2020
0
people found
this helpful
this helpful
chapells and mattews is a catastrophic agency. no management no listening no competent people.
really really really do everything to avoid them.
before renting, they call you every day with sweet words.
as soon as you rent and need them, there is no one left
...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2020
Apr 09,2020
0
people found
this helpful
this helpful
Chappell & Matthews rented the house to us without us visiting it, ensuring a good condition and in terms of service and management of the property, they are useless. we lived 7 months of horror and the nightmare continues, we are foreigners and there is nobody to ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Feb 01,2020
Feb 01,2020
0
people found
this helpful
this helpful
Very pleased with the service we have received from Chappell & Matthews. They came up with credible tenants. I would definitely recommend them, and I'm sure we will be using their services again in the future. I would like to mention Alice Jackson in particular who ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2020
Jan 22,2020
0
people found
this helpful
this helpful
Debra from the Clifton, Bristol been wonderful. Very attentive and helpful. All our questions have been answered and she's helped us find a great property!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2019
Nov 05,2019
0
people found
this helpful
this helpful
Thank you chapell and matthews, thank you Phoebe!!
Although we faced two tenants dropping out, Phoebe was dedicated and patient and very professional, very responsive and helpful. we are happily moved into the property!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2019
Oct 29,2019
0
people found
this helpful
this helpful
Bristol Property Management Centre
Very poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect a response...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2019
Jul 07,2019
0
people found
this helpful
this helpful
First time renters. Agents were very friendly and helpful. Process was quick and smooth with no issues and quick responses. Referencing was easy and quick. Setting up of utilities was also very easy. Although not yet used, the maintenance issue report system sounds very streamlined. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2019
Jun 24,2019
0
people found
this helpful
this helpful
As a building surveyor who meets agents constantly my opinion is this branch lacks professional discipline and discretion. I would not recommend them as agents based on the performance to date....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2019
Jun 19,2019
0
people found
this helpful
this helpful
Rented an apartment from the Chippenham office and had nothing but problems trying to get maintenance done and it was not fit to live in when they handed the keys over, now I have left I'm still trying to get my deposit back which they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14,2019
Jun 14,2019
1
people found
this helpful
this helpful
I would like to thank Alice Jackson for helping me during my rental application. She could not have been kinder or more helpful guiding me through the whole rental process....
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2019
May 28,2019
0
people found
this helpful
this helpful
Initial experience positive, photos good and marketed quickly..all too get you on books...things turned bad quickly...promise of buyers looking to buy house similar to ours never came to fruition. Only 2 viewings in approx 10 weeks with no feedback whatesoever. Especially after getting house ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2019
Apr 26,2019
0
people found
this helpful
this helpful
Great service all round,so professional from Jodie & the team,would recommend and have done so to a friend,keep up the great work ,Neil Moore ,landlord and 6 years of using the Chippenham office many thanksð...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 25,2019
Apr 25,2019
0
people found
this helpful
this helpful
Thank you very much Alice! She has done a great job, efficiently and swiftly, and I am very happy to be living in my new property :)...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
