67% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction
An independent Estate agents located next to Kentish Town Underground Station. We provide a comprehensive residential property management service, and specialise in Lettings and Sales.We specialise in all of North West London, North London and the surrounding areas.A true estate agents experience with C H Peppiatt.
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An independent Estate agents located next to Kentish Town Underground Station. We provide a comprehensive residential property management service, and specialise in Lettings and Sales.
We specialise in all of North West London, North London and the surrounding areas.
A true estate agents experience with C H Peppiatt.
We specialise in all of North West London, North London and the surrounding areas.
A true estate agents experience with C H Peppiatt.
Latest Reviews
View all Reviews 46
8th May 2023
reviewed by 'Lester'
26th Mar 2023
reviewed by 'Marc'
6th Jan 2021
reviewed by 'Justin'
25th Oct 2020
reviewed by 'Kristina'
14th Jul 2020
reviewed by 'Elena'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 83% | £430,000 | £800,000 |
| Lettings | 100% | 92% | £950 | £3,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 22 | 3 | 3 | 1 | 3 | 0 | 0 | 1 |
Areas covered
- NW3
- Hampstead
- NW1
- Belsize Park
- NW8
- Primrose Hill
- NW5
- N10
- N6
- N19
- N7
- N5
- N1
Address
2-4 Highgate Road
London
Greater London
NW5 1NR
02074499222
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
May 11,2015
May 11,2015
0
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this helpful
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Our previous landlord died last March and we had 10 days to find a new place before going into closed retreat in France for 2 months.....we obviously needed somewhere to return to. We found the above property in 3 days and Nick was absolutely brilliant, he managed ...
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Feb 13,2015
Feb 13,2015
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I have just ended a 2 year tenancy with this agent, and dealing with them has always been effortless with responses often being instant or within a day or two. Jess, a property manager, always took care of anything I raised and was a pleasure to ...
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Comment on agent fees
Increase after first year was a bit high, but we ended up negotiating a fair price
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Dec 05,2014
Dec 05,2014
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Just moved out after a 12 month rental through Peppiatt. Found them very responsive when repairs reported to them, honest and trustworthy in all dealings. Flexible with start dates of tenancy.
Jess negotiated with the owner when we needed to stay on for a few days ...
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Comment on agent fees
AGENT NEGOTIATED PRICE BEFORE START OF TENANCY AND WITH PRICE OF EXTRA DASY REQUESTED.
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Oct 12,2014
Oct 12,2014
0
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Helpful staff and very reliable
Top service
Always available to solve issue
Helpful staff and very reliable
Top service
Always available to solve issue...
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Sep 17,2014
Sep 17,2014
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Peppiatt's made a great effort in letting our properties, even though they are not in their usual area, and gave a very professional service while showing to perspective clients and with the referencing and diligence process. Their on-going management of the properties has been excellent ...
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Sep 14,2014
Sep 14,2014
0
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CH PEPPIATT ESTATE AGENTS - HIGHLY RECOMMENDED
I have had experience with both Sales and Lettings of CH Peppiatt Estate Agents and can highly recommend them.
I purchased my flat through them and found them extremely helpful and experienced in all aspects. Consequently the purchase ...
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Sep 04,2014
Sep 04,2014
0
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I was introduced to Peppiatt's in April 2014 and the service I received was so good that I decided to leave a previous agent who I had used for over 25 years. I have just had three flats renovated and needed a fast moving and strong team ...
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Comment on agent fees
very pleased with the agent's fees, was the best around.
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Sep 01,2014
Sep 01,2014
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We originally purchased the property using Peppiatt's. They were excellent throughout the process. We then did some modifications using their building subsidiary and all work was completed professionally, on time and as specified.
For the last 3 years they have been our letting agent and have ...
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Comment on agent fees
Well worth the management fee - no hassles, no stress!
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Sep 01,2014
Sep 01,2014
0
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I am a landlord with several properties and have been using CH Peppiatts for over six years.
It is a small agency giving big service. Jess looks after my properties incredibly well and is also very professional....
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Aug 31,2014
Aug 31,2014
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I have known Ben (and Alecs) for years. They are 'friends' now. Trusted and liked. Their advice and service has always been excellent. Peppiatts is how a firm should be: knowledgable, charming and trustworthy. My dealings with many of their staff have been clear and ...
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Comment on agent fees
I've never had a problem with fees.
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Aug 31,2014
Aug 31,2014
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I chose CH Peppiatt to let and manage our flat because they offered a good deal and I liked Alek Kleanthos. He was pleasant and straightforward with none of the shallow smarminess you can get with estate agents! They reply promptly to questions and are ...
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Aug 28,2014
Aug 28,2014
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The team at CH Peppiat are brilliant. They went over and above to help assist with all issues both pre and post move. They are extremely responsive, helpful and highly professional...
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Aug 27,2014
Aug 27,2014
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the whole purchase process was very smooth and the team at Peppiatt was very friendly, efficient, and responsive - thank you very much!...
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Aug 28, 2014
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(1)
Thank you, and congratulations on your lovely new home! ...
Jul 25,2014
Jul 25,2014
2
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this helpful
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The whole experience as a tenant was extremely poor. At the first instance, there was a complete lack of contact from the point of signing the contract to moving in and we were thus left confused as to what needed to be done to move ...
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What agent could do to change your mind?
Maintaining good contact and actually answering the phone. I felt that due to the fact we were students and tenants there was not an element of care or understanding in the way in which they dealt with us.Attached Filesnbsp;
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Aug 19, 2014
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We always strive to give our tenants the best possible service; Annabel's main grievance was towards the end of the tenancy when she was frustrated with not having received her deposit... Deposits are paid into the DPS, a government authorised protection scheme and this is done to protect the tenants' money. Checking-out, inventories and deposit release are long processes which need to be carefully monitored and Annabel was frustrated with the length of the process. Whilst Annabel is entitled ...
May 28,2014
May 28,2014
2
people found
this helpful
this helpful
Sold my property above asking price so was very happy. Very friendly staff, good attention to detail. Excellent and professional service all round!...
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Aug 19, 2014
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Thank you very much Jonathan, was an absolute pleasure doing business with you! Hope to see you again in the future. ...
Apr 09,2013
Apr 09,2013
4
people found
this helpful
this helpful
Extremely poor conduct from the letting agency and their representative. Why? For one simple reason, false advertising! Property was listed as price x and apparently the asking price still is price x + y /week.
If you are looking for an agency that conduct business professionally ...
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What agent could do to change your mind?
There's one very simple thing for the agent to do to mend all this, once you start working with honesty and integrity I'm sure these kinds of posts will stop happening.Attached Filesnbsp;
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Aug 19, 2014
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We are very sorry about this. It is a rare occurrence, but sometimes glitches in software or landlords changing the price with not enough time for the system to register the change, may cause discrepancies. If you could email the company with more information about the property / discrepancy I can make sure it doesn't happen again. ...
Vendor Fees
Sales:Sole Agents: 1.5%
Joint Sole: 2%
Multiple Agents: 2.25%
All Fees are Subject to VAT
Landlord Fees
Lettings Fees:The Let Only Service – 10% + VAT Rent Collection Service – 12% + VAT Comprehensive
Property Management: 15% + VAT (Our Property Management Service is charged on a monthly basis only -There is no fee up front.) The fee is 15% + vat of the gross monthly rent.
Additional Fees and charges (irrespective of level of service) Renewal Fee : – 8% + VAT
Checkout Fee : – £110 - £210 + VAT depending on the amount of rooms etc.
Check-in Fee: – £110 - £210( + VAT) depending on size of property
Tenant Fees
No Fees charged to Tenants pre move in.Name change fee if requested, during tenancy - £50 pp (inc VAT) Last updated at 02/04/2020, 4:11 PM by Phanos Chambi
Complaints Procedure
C H Peppiatt aim to provide the highest standards of service to all clients and customers, but to ensure that your interests are safeguarded, we offer the following procedure for complaint handling: Step 1 - If you believe you have a grievance, please write in the first instance to the Branch Manager at the relevant office or email [email protected]. The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date. Step 2 - If you remain dissatisfied with the result of the internal investigation, please contact Managing Director who will review the complaint. Write to 1 Chalk Farm Parade, Adelaide Road, London NW3 2BN or email [email protected]. Following the conclusion of our in-house review we will write to you with a final written statement. Step 3 - If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 - 45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 1:14 PM 17/04/2020 by Phanos Chambi
