Cedar Estates
4.3/5, 321 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction
Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 46 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“I am very satisfied from the services I received from ......”

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Oct 16,2012
Minithumbup
Viktoria
By: 'Nikos'
Oct 16,2012
1 people found
this helpful
I am very satisfied from the services I received from Cedar Estates during my moving to my new flat and after that. They were always very helpful and quick to reply in any enquiries we had. Jonathan was very helpful and polite and Viktoria as ...
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“Renting with Cedar Estates was possibly the worst decision we ......”

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Oct 04,2012
Minithumbdown
By: 'Jen'
Oct 04,2012
25 people found
this helpful
Renting with Cedar Estates was possibly the worst decision we have ever made. Our experiences with renting in the past have always been pleasant but only because we went through private landlords; we thought we'd give these agents a chance, what's the worst that could ...
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By: YetAnotherDisgruntledFormerTenant
Mar 22, 2013
View all comments (5)
I've also had recent dealings with Cedar and can confirm the above reviews... Truly appalling. Aside from being in breach of contract for my entire tenancy, they also creamed as much as they possibly could off my deposit on leaving, despite the flat being in virtually the same state on leaving as it was on moving in. I also don't know where they find cleaners that charge the amount they apparently do, but by the time you find out that Cedar plan to ream you, it's too late. There are a few other ...

“Jordan (and everything in the agency) have been very helpful, ......”

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Oct 04,2012
Minithumbup
Jordan
By: 'Antigoni.'
Oct 04,2012
1 people found
this helpful
Jordan (and everything in the agency) have been very helpful, showed me three properties answering to different types of flats but within the price range I have originally set and the standards I was looking for, among which I have been able to find the ...
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“I had a very good experience with this agency and ......”

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Sep 30,2012
Minithumbup
Jordan
By: 'AudreyS'
Sep 30,2012
1 people found
this helpful
I had a very good experience with this agency and particularly Jordan Collins. The staff is very welcoming and the service provided is really good. They were reactive and very efficient. Even after signing the agreement they are still concerned. I also appreciated that the ...
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“I've been in my new studio flat for just under ......”

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Sep 27,2012
Minithumbup
By: 'Phil'
Sep 27,2012
1 people found
this helpful
I've been in my new studio flat for just under a month. From the first viewing to the move in date and since Jonathan at Cedar Estates has been excellent. Very professional, answers all queries within 24 hours and is easy to reach. Compared to my ...
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“The agent listened to what we required and acted upon ......”

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Sep 16,2012
Minithumbup
By: 'Marc'
Sep 16,2012
1 people found
this helpful
The agent listened to what we required and acted upon it. Only serious buyers were introduced and we were kept informed of all viewings, interest and offers. We were advised about values and market conditions and once a sale was agreed, Jonathan continued to actively ...
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“Great agent. Hard working, reliable. Truthful. Rare qualities in this ......”

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Sep 13,2012
Minithumbup
By: 'Simon'
Sep 13,2012
1 people found
this helpful
Great agent. Hard working, reliable. Truthful. Rare qualities in this sector. would definitely use them again...
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“Our experience with Cedar Estates has been overall very good. ......”

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Sep 13,2012
Minithumbup
Jordan
By: 'Jane'
Sep 13,2012
0 people found
this helpful
Our experience with Cedar Estates has been overall very good. Jordan Collins was very helpful while we were looking for a property and got things sorted very quickly for us once we made an offer. No complaints whatsoever and we would definitely recommend Cedar Estates....
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“Ben was very friendly, professional and flexible. He helped us ......”

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Sep 13,2012
Minithumbup
By: 'H83'
Sep 13,2012
2 people found
this helpful
Ben was very friendly, professional and flexible. He helped us find the perfect apartment to rent. Within a week or so of contacting Ben, he had found two apartments that fit exactly the description we provided, its always great to have choice! He didnt rush ...
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“I would highly recommend using Jordan from Cedar Estates. On ......”

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Sep 07,2012
Minithumbup
Jordan
By: 'Paul'
Sep 07,2012
0 people found
this helpful
I would highly recommend using Jordan from Cedar Estates. On the same day as speaking to him on the phone, he quickly arranged for us to see various flats and before we knew it, he had secured a property for us. He really was a ...
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“Alex - lovely and very good at his job. Can ......”

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Sep 06,2012
Minithumbdown
By: 'bobbidababe'
Sep 06,2012
4 people found
this helpful
Alex - lovely and very good at his job. Can not criticise. Viktoria - awful. I'm so fuming right now I can't even elaborate....
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What agent could do to change your mind?
Better communication and less ridiculous and random fees.
Attached Filesnbsp;
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“My girlfriend and myself were looking for a studio/one ......”

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Sep 03,2012
Minithumbup
Jordan
By: 'Leon'
Sep 03,2012
0 people found
this helpful
My girlfriend and myself were looking for a studio/one bedroom flat around Finchley Road/ Swiss Cottage area. After posting the add on several websites, Jordan Collins was literally the first one to call us back. He understood exactly what we were looking and did ...
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“I recently used Cedar Estates to find and let a ......”

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Aug 31,2012
Minithumbup
By: 'MC'
Aug 31,2012
0 people found
this helpful
I recently used Cedar Estates to find and let a studio apartment near Finchley Road. The agents were very prompt in returning all my calls and were happy to answer all of my questions and concerns. The signing process was also very quick and easy ...
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“The agent was very straight foward and clear, right from ......”

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Aug 20,2012
Minithumbup
By: 'A.'
Aug 20,2012
1 people found
this helpful
The agent was very straight foward and clear, right from the outset, about where the market was and what to expect. No hidden agenda; no porkies; very curtuous and very flexible in terms of how I dealt with him. Always calling or replying to calls ...
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“My boyfriend and I wanted to rent a one bedroom ......”

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Aug 10,2012
Minithumbup
Jordan
By: 'Biology'
Aug 10,2012
0 people found
this helpful
My boyfriend and I wanted to rent a one bedroom flat in or around West Hampstead. My boyfriend rang Cedar Estates and discussed what we were looking for. We made an appointment for the time that was most convienient for us. Within two hours we ...
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“All - I would like to highly recommend Cedar Estates ......”

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Jul 16,2012
Minithumbup
Jordan
By: 'Karishma'
Jul 16,2012
0 people found
this helpful
All - I would like to highly recommend Cedar Estates and Jordan Collins in particular. Jordan quickly understood my requirements and arranged viewings only of properties meeting my criteria. But best of all, he got me to my present flat in West Hampstead; I have ...
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“I rented through Alex six months ago and must say ......”

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Jul 10,2012
Minithumbup
Alex
By: 'Londonl'
Jul 10,2012
0 people found
this helpful
I rented through Alex six months ago and must say from the time I placed the offer and all the way through the process it has been painless. The management of the flat I rent is also handled by Cedar Estates and the service level ...
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“Cedar Estates have been renting my flat out for many ......”

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Jun 29,2012
Minithumbup
Alex
By: 'A'
Jun 29,2012
0 people found
this helpful
Cedar Estates have been renting my flat out for many years and I have been totally impressed by their professionalism, service and experience. The tenants they have found have been superb. They are very fair and reasonable when negotiating between ourselves and our tenants and ...
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“We went to view a property through cedar estate agents ......”

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Jun 24,2012
Minithumbdown
By: 'Katherine'
Jun 24,2012
8 people found
this helpful
We went to view a property through cedar estate agents which was being decorated at the time. The carpets were ripped, mouldy in places and had cig burns in areas. Alex from Cedars ensured us that the carpets would be replaced, the sofas will have ...
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What agent could do to change your mind?
They ripped us off and put us through hell
Attached Filesnbsp;
Was this helpful? Yes
By: Jen
Oct 06, 2012
View all comments (3)
Sounds about right. In fact, this sounds a lot like the place I rented from them. Here's my review: http://www.allagents.co.uk/review/34422/ Cedar, you know that this is a real review. Stop lying for the good of mankind! Why don't you do the decent thing and cease business. The world (North West London) will be a much better place! Sorry to hear of your experiences Katherine. I feel your pain. Jen ...

“I would like to leave a comment about Jonathan Kushner. ......”

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Jun 16,2012
Minithumbup
By: 'Inglewood'
Jun 16,2012
3 people found
this helpful
I would like to leave a comment about Jonathan Kushner. While the agency does not manage this property, I live close to the agent's office and had a really unusual and difficult (and potentially dangerous ) issue with the flat. As a last resort, I rang ...
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Was this helpful? Yes

“Jonathan has been very helpful from the time that we ......”

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Jun 12,2012
Minithumbup
By: 'Dinesh'
Jun 12,2012
3 people found
this helpful
Jonathan has been very helpful from the time that we have seen our property to the time we moved in. He has dealt with all of our queries very promptly and super efficiently. he has a very calm demeanour and is very patient and has ...
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“The Cedar Estates maintenance team are the best I have ......”

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Jun 01,2012
Minithumbup
Viktoria
By: 'Norfolk'
Jun 01,2012
2 people found
this helpful
The Cedar Estates maintenance team are the best I have come across having rented a number of properties for the last 7 or so years. This is mainly down to good communication - there is always someone at the end of an email or telephone (usually ...
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“Highly professional, honest and efficient! Jonathan, who helped me secure ......”

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May 27,2012
Minithumbup
By: 'Gergana'
May 27,2012
3 people found
this helpful
Highly professional, honest and efficient! Jonathan, who helped me secure the flat of my dreams, was accessible the whole time, returned ALL of my calls and ensured the whole process went smoothly. I am truly satisfied with the service I received and extremely greatful to ...
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“Ben was very helpful all throughout our contract, from day ......”

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May 22,2012
Minithumbup
By: 'BEN'
May 22,2012
3 people found
this helpful
Ben was very helpful all throughout our contract, from day one , when we contacted him through the internet. As the family of an internaitonal student based in London, we thank him for the help and support he gave us throughout the lease. It is not ...
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Was this helpful? Yes

“As requested, Jordan showed me around a number of properties ......”

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May 18,2012
Minithumbup
Jordan
By: 'JT'
May 18,2012
1 people found
this helpful
As requested, Jordan showed me around a number of properties to give me an idea of the options in West Hampstead and the surrounding area. He was very professional and knowledgable of property and the local area. I was impressed with the standard of properties ...
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“With help from Jordan Collins from Cedar Estates we were ......”

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May 18,2012
Minithumbup
Jordan
By: 'O.Hai'
May 18,2012
1 people found
this helpful
With help from Jordan Collins from Cedar Estates we were able to rent a property in an excellent location. Jordan's professionalism made the whole process quick and easy. I had no problems with contacting him and he dealt with my enquiries promptly and efficiently. Highly ...
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“I used Cedar Estates for the second time when looking ......”

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May 17,2012
Minithumbup
Jordan
By: 'Elin'
May 17,2012
1 people found
this helpful
I used Cedar Estates for the second time when looking for a flat in West Hampstead. I found them very helpful, professional and efficient, especially Jordan Collins who (again) was my agent. Thanks for all your help!...
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“I recently rented a property through Cedar Estates West Hampstead.......”

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May 16,2012
Minithumbup
By: 'Soso'
May 16,2012
2 people found
this helpful
I recently rented a property through Cedar Estates West Hampstead. Every one knows it is very time consuming the first month. So far I've had a good response regarding my queries as well when urgent (especially Gregory Patalacci)....
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“So far the service provided by Viktoria has bee very ......”

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May 09,2012
Minithumbup
Viktoria
By: 'Lony'
May 09,2012
1 people found
this helpful
So far the service provided by Viktoria has bee very good. Any queries and problems connected to our flat has been dealt with efficiently and promptly in a courteous manner. We have been happy with the service up to now, and hopefully it will continue....
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“My entire experience with Cedar Estates from the moment I ......”

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May 05,2012
Minithumbdown
By: 'LTR'
May 05,2012
13 people found
this helpful
My entire experience with Cedar Estates from the moment I signed a tenancy agreement until the day I completed my dealings with them has been a nightmare. I strongly urge any potential tenants to think twice before dealing with them. From the outset I was ...
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Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
(1)
No image available Oliver

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

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Cedar Estates