Cedar Estates
4.3/5, 321 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction
Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 46 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Trevor was fantastic through our process, he was prompt on ......”

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Aug 14,2014
Minithumbup
Trevor
By: 'S.Coates'
Aug 14,2014
0 people found
this helpful
Trevor was fantastic through our process, he was prompt on sorting out our forms and agreements and delivered on his promise that our place would be in good condition when we moved in. Trevor is friendly and very approachable, making the ordeal more pleasant and ...
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Was this helpful? Yes

“This is an atrocious agency, which should be avoided at ......”

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Jul 29,2014
Minithumbdown
By: 'Incandenza'
Jul 29,2014
7 people found
this helpful
This is an atrocious agency, which should be avoided at all costs. I made an offer on a property in London. I was required to pay a substantial deposit on the property before my offer was even communicated to the landlord. This is a repugnant ...
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Was this helpful? Yes
By: Alex Croft (Manager)
Jul 30, 2014
View all comments (1)
We appreciate the time you've taken to provide feedback. Six days after the terms of letting had been agreed, the Landlord then informed us that they no longer wished to proceed as they would refurbish the property. This was not our choice and we would rather the Letting had proceeded to completion. Please understand and appreciate that this was not our choice or recommendation to the Landlord. This was out of our hands and we do not wish for the Landlords actions or decisions to be a ref ...

“Cedar are one of the better estate agencies that I ......”

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Jun 05,2014
Minithumbup
Viktoria
By: 'Robinson88'
Jun 05,2014
0 people found
this helpful
Cedar are one of the better estate agencies that I have dealt with over 14 years of renting. There are the standard problems that are common with all modern estate agencies (namely, administration fees and the pain it takes to have these reduced to a fair ...
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Was this helpful? Yes

“OMG, run if you still can.This is the worse ......”

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Apr 30,2014
Minithumbdown
By: 'Diana'
Apr 30,2014
8 people found
this helpful
OMG, run if you still can. This is the worse service I've ever had in my life. The agents are rude and absolutely careless. I've been living in my flat for a year now. The first day I moved into my flat, there was dust ...
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What agent could do to change your mind?
Well simple, start taking responsibilities for their actions. - Better Organizing - Keep Tenants inform - Drop the DIY for others attitude - Be conscious that they are a service business and that the landlord is not the only so should serve both parties. - Efficiency - Asking to care is a bit much but yeah - Be helpful without all the drama 5000 emails to get things done - Compensation for their mistakes - apologies work once or twice then lose there credibility
Attached Filesnbsp;
Was this helpful? Yes
By: Diana
Apr 30, 2014
View all comments (2)
Yes I renewed because, as I was told in december 2013, there was no other flat available and not the best time to get one that will free up because, it was close to Christmas and since no propositions… So what are my options? Move out and have no flat and take the first one I see? So that is the approach if you are not happy with our services, instead of improving, you can just leave? Interesting way of seeing things. I like my flat what I don't like is the bad service and careless manners ...

“I am writing to express what a positive experience I ......”

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Apr 30,2014
Minithumbup
Alex
By: 'P'
Apr 30,2014
1 people found
this helpful
I am writing to express what a positive experience I have had as a result of dealing with Alex from Cedar Estates. I have dealt with a few Estate Agents in my time and its easy to see why so many have a bad reputation. ...
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Was this helpful? Yes

“We got burgled on New Year's Eve and as we ......”

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Jan 05,2014
Minithumbdown
By: 'Yvette'
Jan 05,2014
9 people found
this helpful
We got burgled on New Year's Eve and as we were out of the country, the neighbours contacted the agency upon discovery. They were told to contact the police; neither the police or the neighbours knew our contact details unlike the agency who have both ...
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What agent could do to change your mind?
The agency knew about the break-in yet didn't contact us. We will never use the agency and warm everybody else too.
Attached Filesnbsp;
Was this helpful? Yes

“My experience with Cedar Estates was quite painful. I decided ......”

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Dec 30,2013
Minithumbdown
By: 'Sergey'
Dec 30,2013
9 people found
this helpful
My experience with Cedar Estates was quite painful. I decided to share it in the hopes that it might contribute to their reputation and make them realise what good customer service is. At the stage of signing the contract I was already upset, because the ...
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What agent could do to change your mind?
Their agents are actually great. It's the property management staff that I had an issue with.
Attached Filesnbsp;
Was this helpful? Yes

“Cedar estates has been managing our property portfolio whilst we ......”

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Nov 12,2013
Minithumbup
Alex
Viktoria
By: 'Lois'
Nov 12,2013
2 people found
this helpful
Cedar estates has been managing our property portfolio whilst we have been living abroad. They have always been helpful and accommodating and have looked after our interests conscientiously. In particular we are grateful to Alex and Vicky for all their support and very good help. ...
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Was this helpful? Yes

“i rent a flat in Kilburn with the help of ......”

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Nov 05,2013
Minithumbup
Trevor
By: 'IOANNIS'
Nov 05,2013
1 people found
this helpful
i rent a flat in Kilburn with the help of Cedar Lettings and the agent was Trevor. Mr Trevor Davis was very helpful, he try to understand from the first time my needs, he was all the time with a smile and try to make ...
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Was this helpful? Yes

“By far the WORST agency I've ever worked with. We ......”

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Oct 08,2013
Minithumbdown
By: 'NEVER'
Oct 08,2013
11 people found
this helpful
By far the WORST agency I've ever worked with. We were entirely misled by the agent from the start regarding the condition of the property. From the very first day Cedar Estates were a nightmare to deal with. The day we moved in not only ...
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Was this helpful? Yes

“Worst agency I've ever dealt with, viewed fantastic property - ......”

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Aug 19,2013
Minithumbdown
By: 'Lucky'
Aug 19,2013
8 people found
this helpful
Worst agency I've ever dealt with, viewed fantastic property - advertised as furnished or unfurnished, asked agent direct questions, is it unfurnished, is it available on long lease, answered yes to both, was lying. When viewing tried keys in wrong house, although said had visited ...
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Was this helpful? Yes

“I would not recommend using Cedar Estates. From start to ......”

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Aug 09,2013
Minithumbdown
By: 'Jodie'
Aug 09,2013
6 people found
this helpful
I would not recommend using Cedar Estates. From start to finish they have been utterly useless. To mention a few of the issues: We we're told we could move in at 1pm....at 8pm we were still waiting outside with a van full of belongings ...
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Was this helpful? Yes

“We would not recommend Cedar to anyone. Quick summary, Jordan ......”

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Jul 31,2013
Minithumbdown
Jordan
Alex
By: 'Dale'
Jul 31,2013
9 people found
this helpful
We would not recommend Cedar to anyone. Quick summary, Jordan Collins was dishonest regarding some evident water damage by informing us that it had been completely rectified. However, severe damp started to appear in the first week! We found out that Cedar knew about the ...
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What agent could do to change your mind?
See review!
Attached Filesnbsp;
Was this helpful? Yes

“Jordan was fantastic, he listened to our requirements and worked ......”

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Jul 04,2013
Minithumbup
Jordan
By: 'Nabs'
Jul 04,2013
1 people found
this helpful
Jordan was fantastic, he listened to our requirements and worked hard to secure the flat. He is also one of the few agents that we have dealt with who was honest and seemed to have our best interests in mind. We would thoroughly recommend him!...
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Was this helpful? Yes

“Cedar estates failed to inform me about several negative features ......”

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May 15,2013
Minithumbdown
By: 'Jenny483'
May 15,2013
9 people found
this helpful
Cedar estates failed to inform me about several negative features of the flat I rented from them - 79 Broomsleigh Street. Firstly, the agent told me that they could only offer an eight month contract because the landlord wanted the property to be able to go ...
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Was this helpful? Yes

“This agent was very prompt with his work, he put ......”

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Jan 29,2013
Minithumbup
By: 'Ryan'
Jan 29,2013
1 people found
this helpful
This agent was very prompt with his work, he put in the time outside his work to get me moved into a property ASAP even when things went against us he came up with solutions quickly. Cheers bro....
read full review
Was this helpful? Yes
By: Jonathan Kushner
Feb 01, 2013
View all comments (1)
Thanks for your comment Ryan ( who is a new tenant of Cedar Estates) It was Jonathan Kushner in our office who looked after you. ...

“Being a first time landlord, and having already discussed renting ......”

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Jan 29,2013
Minithumbup
Alex
Jordan
By: 'Lindsey'
Jan 29,2013
1 people found
this helpful
Being a first time landlord, and having already discussed renting my flat out with a larger estate agent, I found Alex and Jordan at Cedar to be especially helpful and I greatly appreciated their honest and frank approach which the other agent had been wholly ...
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Was this helpful? Yes

“Jordan was helpful, honest and amicable when showing us around ......”

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Jan 27,2013
Minithumbup
Jordan
By: 'Calum'
Jan 27,2013
0 people found
this helpful
Jordan was helpful, honest and amicable when showing us around Regency Lodge. Most admirably, he had the patience to deal with a protracted decision, and stayed on an hour after his working day to help us. Amanda, who took over at the end of the ...
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Was this helpful? Yes

“I recently moved to London and was looking for an ......”

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Dec 12,2012
Minithumbup
Jordan
By: 'Marie'
Dec 12,2012
0 people found
this helpful
I recently moved to London and was looking for an apartment. My contact at Cedar estates was Jordan Collins. He helped me find the apartment I am currently living in. Jordan was helpful, proactive and always available (even on Sundays!). He always got back to ...
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Was this helpful? Yes

“We have just moved to the UK from Holland, so ......”

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Dec 11,2012
Minithumbup
By: 'Robbert'
Dec 11,2012
0 people found
this helpful
We have just moved to the UK from Holland, so this was our first experience with renting a property in the UK. Jonathan from Cedar Estates showed us our current property and transparantly explained us the procedure. There were no unexpected fees, although the mandatory ...
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Was this helpful? Yes

“I recently found a property with Cedar Estates and it ......”

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Nov 19,2012
Minithumbup
Jordan
By: 'm2b2'
Nov 19,2012
0 people found
this helpful
I recently found a property with Cedar Estates and it was a great experience. Jordan Collins assisted in my search and was professional at all times, very personable and really took the time to understand our requirements. When the right thing came up, he was ...
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Was this helpful? Yes

“Jordan kept me informed all the way through the tenancy ......”

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Nov 15,2012
Minithumbup
Jordan
By: 'Nick'
Nov 15,2012
0 people found
this helpful
Jordan kept me informed all the way through the tenancy agreement, he was even available on a Sunday to answer questions, which I appreciated. Always on time, always professional and I'd recommend him to anyone. Overall experience with the agent has been very good so ...
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Was this helpful? Yes

“I found Alex to be professional in his dealings, backed ......”

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Nov 14,2012
Minithumbup
Alex
By: 'Phillip'
Nov 14,2012
0 people found
this helpful
I found Alex to be professional in his dealings, backed up by a pleasant and proactive team of colleagues, which led to the successful letting of my property...............
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Was this helpful? Yes

“We have been renting a property with Cedar Estates for ......”

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Nov 12,2012
Minithumbup
By: 'AM'
Nov 12,2012
0 people found
this helpful
We have been renting a property with Cedar Estates for almost a year now, and we are very happy with the service they provide. They have shown great professionalism. For all demands, contractors can attend quickly our requests. We really appreciate their prompt responses and ...
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Was this helpful? Yes

“I Rented my property through Cedar estates, and Alex was ......”

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Nov 06,2012
Minithumbup
Alex
By: 'JAmes'
Nov 06,2012
0 people found
this helpful
I Rented my property through Cedar estates, and Alex was the person dealing with it. He/They kept me informed of all viewings, all feedback, and negotiated and got the deal done iin an efficent and professional manner. I would not hesitate to use Cedar ...
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Was this helpful? Yes

“Recently rented a property through cedar estates. My contact was ......”

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Nov 02,2012
Minithumbup
Alex
By: 'Sheldon'
Nov 02,2012
1 people found
this helpful
Recently rented a property through cedar estates. My contact was Alex Croft (the tall guy) he was efficient, articulate, helpful and knowledgeable. He understood exactly what i was looking for which saved a lot of time. Overall the service was good and i would recommend ...
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Was this helpful? Yes

“I let through Cedar Estates using Alex Croft and he ......”

Share on :
Nov 02,2012
Minithumbup
Alex
By: 'Mr.'
Nov 02,2012
0 people found
this helpful
I let through Cedar Estates using Alex Croft and he was very approachable, precise and knowledgeable. The overall service was the best I've encountered and I highly recommend them....
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Was this helpful? Yes

“I am very satisfied with this agency especially Jordan Collins. ......”

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Nov 01,2012
Minithumbup
Jordan
By: 'Juliette'
Nov 01,2012
0 people found
this helpful
I am very satisfied with this agency especially Jordan Collins. Me and my partner were checking the pictures of flats to rent outside of the agency, and Jordan directly came to talk to us. He was very friendly, professional, and quickly understood what we were ...
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Was this helpful? Yes

“Searched in the area for a couple of days. Cedar ......”

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Oct 28,2012
Minithumbup
Jordan
By: 'Phil'
Oct 28,2012
0 people found
this helpful
Searched in the area for a couple of days. Cedar Estates was really helpful by contacting us quickly concerning our requirements and made the wole process of becoming a tenant very easy. We definitly recommend Cedar Estates and their services....
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Was this helpful? Yes

“Jordan Collins is exceptionally helpful, staying on after hours to ......”

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Oct 27,2012
Minithumbup
Jordan
By: 'alexward1'
Oct 27,2012
0 people found
this helpful
Jordan Collins is exceptionally helpful, staying on after hours to finalise our deal. Very useful, sharp-witted and affable. highly recommended. lovely chap...
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Was this helpful? Yes
Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
(1)
No image available Oliver

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

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Cedar Estates