Cedar Estates
4.3/5, 321 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction
Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 46 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“A great bunch to work with. ALways happy and ......”

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Oct 23,2019
Minithumbup
Darren
Alex
By: 'NAOMI'
Oct 23,2019
0 people found
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A great bunch to work with. ALways happy and helpful. They shine as professionals in the property market place and we do highly recommend them....
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“Cedar Estates always come through, with Alex ......”

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Oct 23,2019
Minithumbup
Alex
By: 'PP'
Oct 23,2019
0 people found
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Cedar Estates always come through, with Alex sourcing both a good level of rent and a good caliber of tenant!...
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“Thanks Alex!...”

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Oct 23,2019
Minithumbup
Alex
By: 'Ryan'
Oct 23,2019
0 people found
this helpful
Alex has been great all the years I have let my property. He is efficient and professional! He is a credit to Cedar Estates and I am very pleased to deal with him. I am based overseas, and he is only a whatsapp away! thank ...
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“Alex Croft...”

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Oct 23,2019
Minithumbup
Alex
By: 'david'
Oct 23,2019
0 people found
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Alex has been letting my properties for many years now. He has always introduced quality Tenants and provided me with good advice with a clear and concise service. He is efficient and approachable and I highly recommend him...
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“Very helpful!...”

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Oct 22,2019
Minithumbup
By: 'Jill'
Oct 22,2019
0 people found
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Always responds quickly and is very helpful. If there’s an issue, someone is sent to fix it on the same day!...
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“Alex Croft from Cedar Estates...”

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Oct 22,2019
Minithumbup
Alex
By: 'Amine'
Oct 22,2019
0 people found
this helpful
I have been dealing with Cedar Estates over the last 5 years and I have been lucky to have Alex Croft as my main contact dealing with pretty much the entire process of advising on pricing, finding tenants and providing options in relation to managing risk ...
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“Trusted for over 10 years...”

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Oct 22,2019
Minithumbup
Alex
By: 'Josh'
Oct 22,2019
0 people found
this helpful
I have been using Cedar Estates and Alex Croft for many years. I'm a Landlord with a property portfolio and Alex has worked tirelessly to keep my vacant periods low and sourcing very good quality Tenants as well as looking after all of the day ...
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“Thank you to Alex for helping us secure our d......”

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Oct 22,2019
Minithumbup
Alex
By: 'Alice'
Oct 22,2019
0 people found
this helpful
Thank you to Alex for helping us secure our dream flat! as first time renters in London we were nervous about the process, but Alex ensured the process was efficient and easy and im so happy that we have fond memories of finding our place ...
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“Alex helped find me some good tenants. He was......”

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Oct 22,2019
Minithumbup
Alex
By: 'Bianca'
Oct 22,2019
0 people found
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Alex helped find me some good tenants. He was very responsive (even on weekends) and provided a great service. Would recommend....
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“Alex was in charge of the rental of my flat w......”

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Oct 22,2019
Minithumbup
Alex
By: 'Josh'
Oct 22,2019
0 people found
this helpful
Alex was in charge of the rental of my flat with a strong team including Trevor that resulted in a very good achievement. No messing about, straight forward, professional and got the job done. I was very happy with my experience....
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“Alex Croft was fantastic! He helped with the ......”

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Oct 22,2019
Minithumbup
Alex
Alex
By: 'Joel'
Oct 22,2019
0 people found
this helpful
Alex Croft was fantastic! He helped with the renewal of my flat and gave a great service, thanks Alex!! Highly recommend Cedar for all your lettings needs....
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“Alex at Cedar...”

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Oct 22,2019
Minithumbup
Alex
By: 'Jean-Pierre'
Oct 22,2019
0 people found
this helpful
Alex was really helpful throughout our transaction, he ensured right throughout that it all went smoothly. I would highly recommend him and his firm anytime to anyone with no hesitation !...
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“Extremely satisfied with Cedar Estates! Profe......”

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Oct 22,2019
Minithumbup
Viktoria
Alex
By: 'GERGANA'
Oct 22,2019
0 people found
this helpful
Extremely satisfied with Cedar Estates! Professional, diligent and highly efficient! I rented a flat with them for 7 years and I was left more than happy with the services they provided! They were kind and understanding when they didn't have to be and made my stay ...
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“great service...”

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Oct 22,2019
Minithumbup
Alex
By: 'udi'
Oct 22,2019
0 people found
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alex croft is an amazing agent. i know him for many years and he is letting my flats for quite a long time. he is very capable , very experienced and very knowledgeable and his service is second to none....
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“My experience with Cedar Estates over the pas......”

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Oct 22,2019
Minithumbup
Alex
By: 'Suzanne'
Oct 22,2019
0 people found
this helpful
My experience with Cedar Estates over the past 10 years has been amazing. In particular Alex Croft who has been my main point of contact over this time. My calls and emails are responded to promptly and nothing has been too much trouble. Alex has found ...
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“Alex Croft has always given me fantastic serv......”

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Oct 22,2019
Minithumbup
Alex
By: 'Carole'
Oct 22,2019
0 people found
this helpful
Alex Croft has always given me fantastic service in finding high quality tenants for my rental flats and always given me honest opinions and advice....
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“I had a really good experience with a very he......”

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Oct 22,2019
Minithumbup
Jordan
By: 'Melissa'
Oct 22,2019
0 people found
this helpful
I had a really good experience with a very helpful and friendly agent, he made sure that everything would go smoothly for me and my flatmate....
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“Professional service...”

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Oct 22,2019
Minithumbup
Alex
Viktoria
By: 'Sharon'
Oct 22,2019
0 people found
this helpful
We rent out 2 properties through Cedar and have dealt with them since about 7 years. We mainly deal with Alex who is just the most helpful person. He is always upbeat, professional, responds quickly and is always willing to go the extra mile. We would not ...
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“I have used Cedar Estates for a few years now......”

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Oct 22,2019
Minithumbup
Alex
By: 'Gaby'
Oct 22,2019
0 people found
this helpful
I have used Cedar Estates for a few years now to rent out my flat. Alex has always been great to deal with and provided an excellent service. He has always found tenants before the last ones move out!...
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“When I needed to rent out my Apartment and Ga......”

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Oct 22,2019
Minithumbup
Alex
By: 'paul'
Oct 22,2019
0 people found
this helpful
When I needed to rent out my Apartment and Garage in the West Hampstead area Alex of Cedar Estates found a quality tenant at the right price . I found the service and support of the Company excellent....
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“Always willing to assist when it's needed !......”

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Oct 22,2019
Minithumbup
Viktoria
By: 'Terry'
Oct 22,2019
0 people found
this helpful
Always willing to assist when it's needed ! Professional and diligent , 7 years renting with Cedar , Victoria is always on hand to assist when it's required , water gas whatever the issue it's a comfort to be able to get prompt solutions...
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“Cedar Estate Management...”

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Oct 22,2019
Minithumbup
Alex
By: 'Christopher'
Oct 22,2019
0 people found
this helpful
Cedar Estates have always managed our properties in a throughly professional and efficient manner. Alex Croft has an insightful understanding of the market and has always provided sound and thoughtful advice....
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“Easiest and friendliest London agency!Jorda......”

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Oct 22,2019
Minithumbup
Jordan
By: 'Jeffrey'
Oct 22,2019
0 people found
this helpful
Easiest and friendliest London agency! Jordan Collins from Cedar Estates has been one of the most helpful real estate agents I have ever had the pleasure to know. For the past two years he has been extremely helpful in finding me a suitable property for ...
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“Jordan was professional, efficient and consis......”

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Oct 22,2019
Minithumbup
Jordan
By: 'Jay'
Oct 22,2019
0 people found
this helpful
Jordan was professional, efficient and consistent throughout. Jordan took time to get to know me and understand my requirements as a tenant. Excellent 5 star service without a doubt - would recommend and re-use!...
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“Efficient service that ticks all the right boxes...”

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Oct 22,2019
Minithumbup
Alex
By: 'victoria'
Oct 22,2019
0 people found
this helpful
Cedar estates gets the balance right between friendly and efficient. I was surprised at how quickly Alex was able to find good tenants for my rental flat who have stayed long term....
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“well done Alex Croft for many years of first ......”

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Oct 22,2019
Minithumbup
Alex
By: 'stuart'
Oct 22,2019
0 people found
this helpful
well done Alex Croft for many years of first class personal service maintaining our rental income - we look forward to working with you for many more...
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“Smooth and excellent experience with Cedar Es......”

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Oct 17,2019
Minithumbup
Jordan
By: 'Inna'
Oct 17,2019
0 people found
this helpful
Smooth and excellent experience with Cedar Estates for renting the property - all due to superb personal qualities and high professionalism of Jordan Collins who oversaw the transaction from start to finish. With his confidence, positive attitude and insights that he offered along the way, ...
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Was this helpful? Yes
By: Juliet Shenderey
Nov 13, 2019
View all comments (1)
Viktoria Herkner has been absolutely incredible. She has been professional, efficient, helpful and so supportive. The amazing service she has provided whilst renting out my property and managing has been first class. Always available and came up with solutions when problems arose. I can’t thank her enough and would definitely recommend her and Cedar Estates. ...

“We rented 2 flats in 3 years from them. Leavi......”

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Aug 20,2019
Minithumbdown
By: 'Sara'
Aug 20,2019
1 people found
this helpful
We rented 2 flats in 3 years from them. Leaving the first flat was no issue. When we left the second one, to go to a different agency, getting our deposit back was agony. * would only reply to our demands of explanations after sending several emails, and ...
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Was this helpful? Yes
By: Sophie Leaver
Aug 20, 2019
View all comments (1)
Hi Sara, I am surprised to hear this as you have been a Tenant of ours in multiple flats and you have never previously raised any concerns. If it is the deposit return that has caused you to feel this way, i can advise that I have looked into this and it would appear that unfortunately the property was left in such disarray that the cleaning company had to go back multiple times just to complete the job - as such, they had to bill for their time. The dog hair matted into the carpet did cause a ...

“The most efficient estate agency...”

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Jul 08,2019
Minithumbup
Jordan
By: 'Lucil'
Jul 08,2019
0 people found
this helpful
After dealing with many estate agencies, we finally found one that was really listening what we were asking and that would keep us informed with no need to harass them for that. Really happy of their services, I strongly recommend them (especially if you're desperate ...
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“Best people !...”

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May 09,2019
Minithumbup
Viktoria
Trevor
By: 'LGM'
May 09,2019
0 people found
this helpful
Available, reactive, nice people, helpful . I highly recommend them! Im happy to be an other year with the cedar estates team ! thanks...
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Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
(1)
No image available Oliver

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

Awards won by Cedar Estates

Regional Awards won by Cedar Estates

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Cedar Estates