79% sales valuation accuracy
89% sales fee satisfaction
63% lettings valuation accuracy
77% lettings fee satisfaction
Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and strong working relationship with clients. We are committed to protecting your property interests at all times and through strict accounting ...
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Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and strong working relationship with clients. We are committed to protecting your property interests at all times and through strict accounting procedures, appropriately qualified staff and the experience which comes from managing an extensive property portfolio for both private and corporate clients.
Our excellent service extends fully to our tenants, so you can rest assured that you will receive the highest standards of customer service from our experienced team. As members of ARLA, ARMA, RICS and NALS, we protect our tenantas highly, with ARLA-recommended tenancy agreements, in depth inventories and Government lodged deposits. We welcome your feedback!
Our excellent service extends fully to our tenants, so you can rest assured that you will receive the highest standards of customer service from our experienced team. As members of ARLA, ARMA, RICS and NALS, we protect our tenantas highly, with ARLA-recommended tenancy agreements, in depth inventories and Government lodged deposits. We welcome your feedback!
Latest Reviews
View all Reviews 63
23rd Jul 2024
reviewed by 'Emily'
29th Oct 2021
reviewed by 'Disgusted'
13th Jul 2021
reviewed by 'Justine'
18th Jan 2021
reviewed by 'John'
30th Dec 2020
reviewed by 'Ward'
28th Sep 2020
reviewed by 'Laura'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 89% | £0 | £0 |
| Lettings | 63% | 77% | £350 | £7,434 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 3 | 36 | 15 | 0 | 0 | 0 | 0 | 0 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Dec 12,2017
Dec 12,2017
1
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this helpful
this helpful
We had a viewing with Dan a few weeks back, he showed us a number of different student properties in Canterbury, he even drove us around in his car as it was raining. He gave us all the information we needed and we took a ...
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Oct 18,2017
Oct 18,2017
0
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Excellent Service, very
Professional and friendly. We've rented for a lot of years and this has by far been the best agents we've used....
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Aug 29,2017
Aug 29,2017
0
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I recommene Caxton agency. Proffesional advisor. Sarah helps us to rent first flat.
Very Good and quick contact with her
Thank you...
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Good
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Jun 09,2017
Jun 09,2017
0
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I am so glad I transferred my flat management to Caxtons. Amelia has gone above and beyond to sort out a very tricky situation with my previous management company. I now feel so much better knowing it is in safe hands....
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Mar 01,2017
Mar 01,2017
0
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fantastic service received from Sarah. Made our moving experience very easy and quick.
So friendly and always there to answer my hundreds of queries!...
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fees where brilliant
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Feb 22,2017
Feb 22,2017
1
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this helpful
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Sarah was very helpful throughout the whole process from the moment we viewed the property until the day we have signed the contract. She kept in touch with us about everything we needed to know and made things a lot easier for us. We want ...
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Jan 06,2017
Jan 06,2017
0
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Excellent service from start to finish. I would like to say a massive thank you to Sarah. She was very helpful from the start.
she is a professional and extremely friendly. Thank you for your good and fast job!
I would highly recommend Caxton's to ...
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Excellent
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Dec 13,2016
Dec 13,2016
0
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The service was great. I was contacted as soon as the previous interested person didn't go through with the flat. Amelia was very helpful and patient with my crazy work schedule and I got the keys pretty quickly. Couldn't believe how fast from reference check ...
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Comment on agent fees
I'm not too sure about agent's fees on the market but I'm told that the price was fair.
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Jul 22,2016
Jul 22,2016
0
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We have used Caxton's for a number of years to manage our rental property. They have always found very suitable clients in the past .We have now just completed a refurbished,with help from them, & have used Caxton's again. We are so pleased
that they ...
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Good
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Jul 22,2016
Jul 22,2016
0
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Amelia is friendly and efficient. I fell in love with the property we are about to move into and constantly emailed Amelia to enquire whether it was still available. She was helpful and really worked hard for us to enable us to obtain this property ...
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Comment on agent fees
Reasonable
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Jul 12,2016
Jul 12,2016
0
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My whole experience with Caxtons from start to finish has been friendly, easy and professional. From arranging to view the property to moving in, Sarah was extremely helpful, personable and professional. Any questions or queries were dealt with extremely quickly and no problems arose through ...
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Comment on agent fees
Agent's fees were more reasonable than other agents and I felt (for the first time with a letting agency) that I was being provided a service, as caxtons sorted out everything for me.
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Jun 27,2016
Jun 27,2016
0
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Sarah has been brilliant at helping us with our move, she is quick and efficient at replying emails and queries. We wanted a quick move, 2 weeks from viewing the house to moving in was fantastic. Very grateful for her (continuing) help!...
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Comment on agent fees
Reasonable, no hidden fees or silly extras.
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Jun 22,2016
Jun 22,2016
0
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Quick and easy move, no stress. Got the keys within 2 weeks of looking at our flat. Sarah was extremely helpful. Staff are really friendly....
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Comment on agent fees
Agent fees were affordable
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May 03,2016
May 03,2016
0
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Excellent service. It took approx 2 weeks from viewing the house to receiving the keys to move in.
Sarah is lovely, friendly, helpful and very efficient. I would highly recommend Caxton's to friends and family :-)...
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Good
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Feb 26,2016
Feb 26,2016
0
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Sarah Singer is the best agent we ever met in our life. She explained us everything and we moved in very fast. We recomand Sarah, because she is a professional and extremely friendly. Thank you for your good and fast job! Claxtons are the best! ...
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Comment on agent fees
Excellent
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Oct 13,2015
Oct 13,2015
0
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Excellent service from start to finish. I cannot rate Sarah highly enough. She was very helpful from the start.
I would defiantly recommend Caxtons....
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Comment on agent fees
Fair price for a good job
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Jul 31,2015
Jul 31,2015
2
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As a parent of a student we found Caxton's to be very helpful and with good cooperative landlords any issues were sorted very promptly. We feel the landlord was especially fair in dealing with any issues. Monies were dealt with promptly as well. Special thanks ...
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Jul 14,2015
Jul 14,2015
0
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Very helpful and friendly. Both my Fiance and I have found he service to be exceptional. We were given first choice on the property and were sent all relevant paperwork very quickly. The property was removed from the Web very quickly also, which helped to ...
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Jun 15,2015
Jun 15,2015
0
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Friendly, helpful and kept me informed along the way. Fee's were very reasonable and overall great service. Would definitely recommend....
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Apr 24,2015
Apr 24,2015
0
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I would like to say a massive thank you to Amelia who me and my partner were dealing with when we were looking to rent our first property, we had a stressful time during this period and Amelia made the process very easy so it ...
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The fee's were more than acceptable, no issues on them, other agent's fee's are extortionate but Caxtons, were just right!
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Jan 22,2015
Jan 22,2015
1
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Great Service, Best agents for Student lettings in Canterbury! I hope to use you again for the term of 2016-2017....
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Comment on agent fees
‚£200 WITH VAT! one of the cheapest around
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Dec 08,2014
Dec 08,2014
18
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Never replied to any of our emails, even when they were a direct reply less than an hour after recieving an email
Charged us our deposit money for problems that the previous tenants had caused that were not fixed prior to us moving in
Left ...
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What agent could do to change your mind?
Literally they would have to have changed their whole practise because they were absolutely horrific, incredibly unprofessional and I would not recommend them to anyone!!!!!!Attached Filesnbsp;
Comment on agent fees
Not worth the money Especially as they have been no help, have not fixed anything and have tried to take advantage and get as much money out of us possible giving little or nothing in return
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Sep 26,2014
Sep 26,2014
18
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Without a doubt the worst letting agents I have ever had the displeasure to use in Canterbury in the six years I have lived here. The staff were incompetent at all stages, making vital administrative mistakes time after time. This including taking 2 months to replace ...
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What agent could do to change your mind?
Talking to one another, improving their competency across the board. Customer service skills - they have none.Attached Filesnbsp;
Comment on agent fees
Unnesscesarily high although this isn't indicative of Caxtons - referencing does not cost ‚£100+ it costs ‚£40
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Aug 21,2014
Aug 21,2014
0
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Mrs Bronwyn was so kind to wait for me and my daughter who is a Law student at KENT Canterbury University at 0430 in the morning to hand over the keys for us. We have a delayed of 25 hours coming from Cyprus to Gatwick and i ...
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Comment on agent fees
Very reasonable
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Aug 17,2014
Aug 17,2014
16
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Caxtons were terrible landlords. They failed to fix dangerous problems with the property, were rude and unhelpful and do not behave in a professional manner even within the confines of their own offices. You will have a battle trying to get any deposits back even ...
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What agent could do to change your mind?
Nothing could change my mind about this company.Attached Filesnbsp;
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Aug 08,2014
Aug 08,2014
13
people found
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this helpful
I think we are an inconvenience to Gemma Marks, conversely, Hannah Pout is just an awesome person, very respectful. I remember the day I went to sign-up for accommodation, Gemma was just unhelpful and seemed distracted, playful with her other colleagues who seemed embarrassed. It ...
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What agent could do to change your mind?
Please stop faking deposit returns just to please your clients (landlords), it goes two way. This shouldnt be like a serfdomAttached Filesnbsp;
Comment on agent fees
I had like to know why they don't practice their deposit stipulations and other stuff written in the contract
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Aug 08, 2014
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(1)
Thank you for your feedback, and apologies that you have not had a positive experience with Caxtons.
Please get in touch with us directly with regards to the property and the issues you have had so that we can help resolve these as swiftly as possible for you. We take customer service and staff training very seriously. As Gemma has since left the company, please feel free to contact Hannah.
With regards to deposit returns, we work within the guidelines set out by the TDS, who are always th ...
Jun 20,2014
Jun 20,2014
15
people found
this helpful
this helpful
They are awful and not only operated with no regard to basic customer service, but they also had little regard for the law!
Our deposit was used to pay a bill, which we were not informed of when we signed the contract, this is illegal ...
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May 07,2014
May 07,2014
2
people found
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Matthew was extremely helpful in helping us resolve a broken washing machine complaint. From the first phone call to him, the same day he came to check the broken machine, and the following day a workman came to have a look at the machine. With ...
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Apr 09,2014
Apr 09,2014
0
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I have nothing but praise for the way Hannah handled our situation. I am a parent of one of the two students who needed accommodation for 2014/2015. Not not only did she stay late to accommodate them seeing more than the usual number of properties as ...
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Feb 18,2014
Feb 18,2014
17
people found
this helpful
this helpful
Please do not use this agent!! They completely take advantage of student and non student tenants. AVOID AT ALL COSTS. All the staff I ever dealt with were rude and unhelpful, they made NO effort to make my rental experience a good one... I was ...
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Aug 08, 2014
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100% agree. Awful company. Wish I had read these reviews before signing up to them!!! AVOID at all costs if you are reading now and thinking of using their services. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact Daniel Thackray: [email protected]
Our complaints handling procedure can be viewed here: https://www.caxtons.com/complaints-handling-procedure/
Last updated at 1:00 AM 01/01/1970 by
Our complaints handling procedure can be viewed here: https://www.caxtons.com/complaints-handling-procedure/
