Caxtons
3.6/5, 63 reviews
65% recommended
79% sales valuation accuracy
89% sales fee satisfaction
63% lettings valuation accuracy
77% lettings fee satisfaction
Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and strong working relationship with clients. We are committed to protecting your property interests at all times and through strict accounting ... show more Caxtons have established an enviable reputation for the quality of the Residential Management and Letting services in the South East. We are proud of our professional expertise, independent status and strong working relationship with clients. We are committed to protecting your property interests at all times and through strict accounting procedures, appropriately qualified staff and the experience which comes from managing an extensive property portfolio for both private and corporate clients.
Our excellent service extends fully to our tenants, so you can rest assured that you will receive the highest standards of customer service from our experienced team. As members of ARLA, ARMA, RICS and NALS, we protect our tenantas highly, with ARLA-recommended tenancy agreements, in depth inventories and Government lodged deposits. We welcome your feedback!

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Latest Reviews

 View all Reviews 63
23rd Jul 2024
reviewed by 'Emily'
“I recently concluded a 5-year tenancy with Debbie from Caxtons, and I am pleased to share my positive experience. From ......”
29th Oct 2021
reviewed by 'Disgusted'
“Unhelpful, patronising, disorganised, ineffective. Do not use this lettings agency. Kevin Tubb is the student lettings manager, messed up our ......”
13th Jul 2021
reviewed by 'Justine'
“Would rather stay away those guys!Truly not impressed with their ‘service’ considering how much does it cost! local competition ......”
18th Jan 2021
reviewed by 'John'
“Shocking bad company and staff. Terrible service. From the beginning to the end of the contract. There was a catalogue ......”
30th Dec 2020
reviewed by 'Ward'
“I wasn't receiving invoices from from Caxtons which they only send via post. So they decided to instruct solicitors to ......”
28th Sep 2020
reviewed by 'Laura'
“extremely unhelpful, unorganised, house in a state from before we moved in, rubbish in the garden, broken products left in ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 79% 89% £0 £0
Lettings 63% 77% £350 £7,434
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 36 15 0 0 0 0 0 4
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Latest Properties

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Caxtons Branches (view all 4)
Canterbury, CT1
Caxtons Property Consultants Head Office, DA12
Caxtons Property Consultants Maidstone, ME14
Caxtons Residential Management & Lettings, ME7

“highly recommend...”

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Jul 23,2024
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Debbie
By: 'Emily'
Jul 23,2024
0 people found
this helpful
I recently concluded a 5-year tenancy with Debbie from Caxtons, and I am pleased to share my positive experience. From the outset, the team was professional, approachable, and committed to providing a good service. Throughout my tenancy, any maintenance issues were addressed promptly and efficiently. ...
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“Unhelpful, patronising, disorganised, ineffec......”

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Oct 29,2021
Minithumbdown
By: 'Disgusted'
Oct 29,2021
3 people found
this helpful
Unhelpful, patronising, disorganised, ineffective. Do not use this lettings agency. Kevin Tubb is the student lettings manager, messed up our moving in dates to the point that one of us was homeless for 10 days. refused to take calls or respond to urgent queries. Left broken ...
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“Would rather stay away those guys!Truly not......”

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Jul 13,2021
Minithumbdown
By: 'Justine'
Jul 13,2021
2 people found
this helpful
Would rather stay away those guys! Truly not impressed with their ‘service’ considering how much does it cost! local competition gave us a way better offer....
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“Shocking ignorance, horrible intentionally overpriced and poor service...”

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Jan 18,2021
Minithumbdown
By: 'John'
Jan 18,2021
10 people found
this helpful
Shocking bad company and staff. Terrible service. From the beginning to the end of the contract. There was a catalogue of lies and arrogance. Do not use them to manged your property with this lot, totally unprofessional. Tenants in exchange beware - you'll be seeking ...
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By: David Gurton
Jan 20, 2021
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This is the umpteenth time you have posted the same review on multiple sites. It is false and misleading. Please remove your reviews to avoid the necessity of us having to pursue the matter. ...

“I wasn't receiving invoices from from Caxtons......”

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Dec 30,2020
Minithumbdown
By: 'Ward'
Dec 30,2020
16 people found
this helpful
I wasn't receiving invoices from from Caxtons which they only send via post. So they decided to instruct solicitors to get the money from me. The solicitors managed to send me an email and a letter to my other address asking for full payment plus £500 ...
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“Awful....”

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Sep 28,2020
Minithumbdown
By: 'Laura'
Sep 28,2020
17 people found
this helpful
extremely unhelpful, unorganised, house in a state from before we moved in, rubbish in the garden, broken products left in house, no support to fix problem, extremely rude employers would not advice using them....
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By: Duncan Reeves
Oct 05, 2020
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Hello Laura, I am very sorry that our service has not lived up to your expectations. We would like to resolve any issues you may have so please can you advise which property you are renting and one of our team will contact you to see what we can do to help. ...

“This agency is unwilling to fix problems arou......”

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Aug 17,2020
Minithumbup
By: 'Brett'
Aug 17,2020
33 people found
this helpful
This agency is unwilling to fix problems around the property which is their responsibility. The management are extremely rude and have been rude on the phone and via email communications. I rented a flat from that this agency for 6 years, managed as part of a ...
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By: Amelia Pavey
Aug 21, 2020
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We have seen your review which regrettably is malicious and your comments are false. We ask that you remove your review otherwise regrettably we will have no alternative but to instruct a solicitor to take action against you for damage to our reputation. ...

“THE WORST! AVOID THEM! I've been trying to rent a place from them wi......”

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Aug 14,2020
Minithumbdown
By: 'Becena'
Aug 14,2020
23 people found
this helpful
I've been trying to rent a place from them with months. Every time I call them someone is on holiday or something else, and they say will give me call back and hang up. Calling every day - no results. I missed so many opportunities ...
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“Not for students...”

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Jul 30,2020
Minithumbdown
By: 'Clare'
Jul 30,2020
16 people found
this helpful
We were a group of students who went with caxtons. The landlord for our house was helpful herself but we found caxtons sadly to be condescending and rude to us and it felt that this was to be a part because we were students. I ...
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“This company not only haven't managed the sit......”

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Jul 07,2020
Minithumbdown
By: 'Suzie'
Jul 07,2020
22 people found
this helpful
This company not only haven't managed the site but their dodgy outsourced contractors caused damages to our remote parking gate, couldn't even fix the simplest things by using a duct tape for heavy doors hinges repairs. Moreover their service is virtual.We've been asking for ...
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“I would have given zero if there was an optio......”

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May 20,2020
Minithumbdown
By: 'Keeley'
May 20,2020
17 people found
this helpful
I would have given zero if there was an option!!! We have rented through Caxtons for nearly a year due to our children attending uni away from home, however due to the current situation both students have been put out of work, and moved back ...
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“We have a very pleasant experience of getting......”

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Feb 19,2020
Minithumbup
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By: 'Oxana'
Feb 19,2020
4 people found
this helpful
We have a very pleasant experience of getting rented property with Caxtons (Gillingham). Unfortunately my husband had problem with his credit rating, which we wasn’t aware, but Sarah and Amelia made every possible effort to find solutions for us. Very nice and attentive ladies. ...
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By: Ellie
Feb 19, 2020
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5 stars for Sarah! Very polite and made everything so easy for us, felt like the whole process was a breeze. Thanks again Sarah! ...

“Is a very good agency, A wonderful team and c......”

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Nov 18,2019
Minithumbup
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By: 'Alexandra'
Nov 18,2019
2 people found
this helpful
Is a very good agency, A wonderful team and correct, we have provided all the details of the house where I wanted to move, they spoke with the landlord and we were able to move very quickly...
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“Terrible Service...”

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Nov 10,2019
Minithumbdown
By: 'Terry'
Nov 10,2019
31 people found
this helpful
We are trying to change management agent from Caxtons to an alternative agent due to the number of complaints from residents in relation to the poor service received. Gave notice in July and we are now November without accounts or relevant information being handed over ...
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“A * lying, thieving company...”

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Oct 22,2019
Minithumbdown
By: 'O'
Oct 22,2019
24 people found
this helpful
At first this company was ok to get through to. However towards the later stages their micro aggression and r* started slipping through in their processes and lies. To all my fellow black people don't bother using them because not only will they butcher your ...
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By: Amelia Pavey
Jul 20, 2020
View all comments (3)
Hi Jenn. You appear to have posted a response against the wrong review. We will be very happy to try and resolve the issue but we need you to get in touch and let us know who you are. In the meantime, we can assure you that we have never intentionally overcharged a client and if this has happened inadvertently we will of course reimburse you. We have not been taken to tribunal so your comment is puzzling! ...

“We dealt with Kash from Caxtons when letting ......”

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Aug 28,2019
Minithumbup
By: 'Keeley'
Aug 28,2019
0 people found
this helpful
We dealt with Kash from Caxtons when letting a property for our daughter. From start to finish Kash was an absolute super star, she helped us throughout the whole process, she was helpful, professional and very personable which made us feel more confident about the ...
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“Very helpful...”

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Jun 10,2019
Minithumbup
By: 'Jack'
Jun 10,2019
0 people found
this helpful
Very helpful and honest and kept us in the loop. Also very friendly to deal with and very knowledgable. Would be happy to deal with her again...
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Comment on agent fees
Bad (who thinks fee’s are good)
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“No problems...”

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Jun 05,2019
Minithumbup
By: 'K'
Jun 05,2019
0 people found
this helpful
No problems with this company, booked a viewing the day after I called, following day we paid the money and now a week later were in! Kash was super amazing and helpful for us! Very professional and friendly! Nothing bad to say at all...
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Comment on agent fees
Very reasonable!
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“friendly & extremely competent...”

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Apr 08,2019
Minithumbup
By: 'ives'
Apr 08,2019
0 people found
this helpful
Amelia sorted our renting process extremely quickly and professionally. always got back to us as soon as possible and everything was always explained carefully and detailed so there was never a misunderstanding with filling out forms (wich normally happens and has happened to us before ...
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good
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“Professional & Diligent...”

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Apr 02,2019
Minithumbup
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By: 'P'
Apr 02,2019
0 people found
this helpful
Sarah is a devoted professional that works smart and effectively to conclude any matter as quickly as possible. Her attention to customer satisfaction is a breath of fresh air in such a fast paced industry. From the moment we contacted Caxton's to the point we ...
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Comment on agent fees
Very reasonable
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“Great Service...”

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Feb 23,2019
Minithumbup
By: 'Janice'
Feb 23,2019
0 people found
this helpful
We have been I contacted with Sarah from day 1 of saying we would like to rent our property, always responded to my questions with 24 hours and always very helpful. Great Service...
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Comment on agent fees
the fee were a little high but Sarah worked with us on this.
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“Disgusting...”

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Nov 16,2018
Minithumbdown
By: 'Ex-Student'
Nov 16,2018
18 people found
this helpful
Disgusting! They have humiliated us, told us we'll be made homeless by them, lied about us not giving back the keys and renting the property after the end of tenancy took over a grand of our deposit for nothing! The staff is incredibly rude and ...
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Comment on agent fees
They'll drain 100 times the money you'll pay on agents fees throughout the year
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By: John
Jul 20, 2020
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Unfortunate it is shared by so many of their victims.We recently sucked Caxtons Gravesend as they constantly break our lease, tried to scam us on their always twice at least overcharged services that the best thing non us even noticed! Rent out cleaning company probably friend of their as price for simple clean was 5time local market , cause numbers of damages and never provided documentation being challenged.It end up in Tribunal and with solicitors, they eat them for breakfast! The biggest sc ...

“Support for First Time Renter...”

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Nov 09,2018
Minithumbup
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By: 'GPC'
Nov 09,2018
0 people found
this helpful
From flexibility around property viewing time to being handed the keys, I felt well supported through the rental process. I was made to feel welcome at the office and put at ease despite my daft questions as a first time renter. I also appreciated from ...
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Comment on agent fees
Seemed reasonable but no prior experience of this
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“SIMPLY EXCELLENT!...”

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Oct 18,2018
Minithumbup
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By: 'Constantin'
Oct 18,2018
0 people found
this helpful
First time renting from Caxtons , we have been very satisfied with all the process. Simple and efficient. Sarah was very helpful and kind .A huge thanks to you. Constantin and Irina...
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“Consistently Excellent...”

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Aug 17,2018
Minithumbup
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By: 'David'
Aug 17,2018
0 people found
this helpful
I've been using Caxtons for 7 years to let my 2 rental properties and wouldn't change. Amelia and Sarah offer a professional and efficient service with a lovely personable approach. Their wealth of experience, hard work and caring nature have helped to ensure that my properties have ...
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Comment on agent fees
The very competitive fees are coupled with a great service, resulting in great value for money.
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“Thank you Sarah, you are very professional, quick& friendly...”

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Aug 16,2018
Minithumbup
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By: 'Taha'
Aug 16,2018
0 people found
this helpful
We are extremely satisfied with provided service. Sarah is very professional, quick& friendly.We've contacted with many agencies before and this is best agents we've used. Thank you very much indeed...
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Comment on agent fees
Fees a bit expensive
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“Rented my properties...”

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Aug 16,2018
Minithumbup
By: 'S'
Aug 16,2018
0 people found
this helpful
Amelia has always been professional and helpful. We have used Caxtons for many years to find us suitable tenants and they have never disappointed. Amelia goes above and beyond to ensure the process is as smooth as possible for us. We highly recommend as a ...
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Comment on agent fees
Very good.
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“Great experience...”

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Aug 15,2018
Minithumbup
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By: 'Bow'
Aug 15,2018
0 people found
this helpful
We had a great experience! Sarah made the whole process go smoothly and stress free. Any queries we had were answered quickly....
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“Fantastic Caxtons...”

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Apr 17,2018
Minithumbup
By: 'Edward'
Apr 17,2018
3 people found
this helpful
Caxtons helped my group and I find a lovely 4 bedroom house in the City were we lived in the property for 2 years. For the last year Dan was our house manager. I have recommended Caxtons to all of my friends....
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Comment on agent fees
Good
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“I have been using Caxton's for four years now they ......”

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Feb 28,2018
Minithumbup
By: 'Clare'
Feb 28,2018
1 people found
this helpful
I have been using Caxton's for four years now they are extremely professional. Any queries I have they help me with. I would fully recommend them if you are considering renting out your property as mine has always been let with excellent tenants. Thank you ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact Daniel Thackray: [email protected]
Our complaints handling procedure can be viewed here: https://www.caxtons.com/complaints-handling-procedure/
Last updated at 1:00 AM 01/01/1970 by

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