Castle Wildish (Hersham)
4.6/5, 120 reviews
88% recommended
96% sales valuation accuracy
98% sales fee satisfaction
83% lettings valuation accuracy
76% lettings fee satisfaction
An established and independent Estate Agent and Letting Agent.The Company has given a good local service to all manner of Clients, from Property Developers to First Time Buyers.Our lettings team is second to none and looks after over 400 properties within the Elmbridge area. show more An established and independent Estate Agent and Letting Agent.
The Company has given a good local service to all manner of Clients, from Property Developers to First Time Buyers.
Our lettings team is second to none and looks after over 400 properties within the Elmbridge area.

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Latest Reviews

 View all Reviews 120
14th Sep 2024
reviewed by 'JR'
“I can’t praise Castle Wildish enough. From start to finish I can only say they have been brilliant with ......”
21st May 2024
reviewed by 'JACKY'
“Castle Wildish have been amazing through what was a difficult experience for myself & my family.From the valuation through every ......”
12th Mar 2024
reviewed by 'London'
“

Appalling customer service from Adam at Castle Wildish, very disappointing.

...”
13th Feb 2024
reviewed by 'Hannah'
“I rented a property through Castle Wildish and was absolutely delighted with their service and punctuality. They answered any questions ......”
16th Nov 2023
reviewed by 'Sarah'
“Castle Wildish have just helped us sell our flat. Julian and George were both very helpful and friendly. George, in ......”
9th Sep 2023
reviewed by 'Ben'
“Awful estate agents. Told us a pack of lies and then wouldn't return emails or calls...I would recommend avoiding ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £222,000 £6,500,000
Lettings 83% 76% £450 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 9 7 53 1 39 2 0 1
Areas covered
  • KT12
  • Hersham
  • KT13
  • Weybridge
  • KT11
  • Walton on Thames
  • KT15
  • KT10
  • KT14
  • KT8
  • KT7
Address

Castle Wildish, 22-24 Molesey Road, Hersham
22-24 Molesey Road,Walton-On-Thames
Surrey
KT12 4RU
01932 245282

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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“We found the whole process very easy between ourselves and ......”

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Aug 25,2017
Minithumbup
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Julian
By: 'Robert'
Aug 25,2017
4 people found
this helpful
We found the whole process very easy between ourselves and Castle Wildish. The follow up on discussions with the Seller were excellent. Myself and my father would highly recommend them. Cheers for your help in getting our flat sorted!...
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“Valerie and Peter would like to thank Rob and his ......”

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Aug 23,2017
Minithumbup
By: 'Valerie'
Aug 23,2017
2 people found
this helpful
Valerie and Peter would like to thank Rob and his team for the smooth sale of their home in Hersham. From start to finish the whole process went smoothly with an offer on the house very early on. We would highly recommend castle and wildish, ...
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Comment on agent fees
Good.
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“Very good service from Rob. Very helpful throughout whole process. ......”

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Aug 23,2017
Minithumbup
By: 'Mark'
Aug 23,2017
2 people found
this helpful
Very good service from Rob. Very helpful throughout whole process. Would thoroughly recommend using castle wildest. We have rented and bought through them....
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“Would thoroughly recommend Castle Wildish. Rob was very helpful and ......”

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Aug 12,2017
Minithumbup
By: 'FE1234'
Aug 12,2017
4 people found
this helpful
Would thoroughly recommend Castle Wildish. Rob was very helpful and friendly throughout and more importantly very quick to provide updates, chase solicitors etc. I have no doubt that if it had not been for Rob we wouldn't have moved into the property so quickly! Thank ...
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“After just recently selling our property of 20 years, Rob's kind ......”

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Aug 11,2017
Minithumbup
By: 'Natalie'
Aug 11,2017
3 people found
this helpful
After just recently selling our property of 20 years, Rob's kind and professional demeanour made the move as stress free as possible. Nothing was too much trouble for him, whilst answering all my questions and worries with ease. I would highly recommend Rob at Castle and ...
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Comment on agent fees
Extremely reasonable rates.
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“Rob and Julian, were very professional and kept me update ......”

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Aug 04,2017
Minithumbup
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Julian
By: 'Soraya'
Aug 04,2017
2 people found
this helpful
Rob and Julian, were very professional and kept me update with the developments in our sale. Unfortunately the buyer's solicitors did not deliver a good service for their clients but Rob ensured all went to plan and even informed our buyers they had exchanged! Highly ...
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“Fantastic service from start to finish. We found Rob always ......”

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Aug 04,2017
Minithumbup
By: 'Lenka'
Aug 04,2017
2 people found
this helpful
Fantastic service from start to finish. We found Rob always very professional and nothing was too much trouble for him. We would have no hesitation in recommending Rob and Castle&Wildish to anyone....
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Comment on agent fees
Good
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“My partner and I recently purchased our first property through ......”

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Aug 04,2017
Minithumbup
By: 'Katie'
Aug 04,2017
2 people found
this helpful
My partner and I recently purchased our first property through Castle Wildish. Rob went over and above to ensure that things went smoothly. I couldn't recommend Castle Wildish highly enough!...
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“Rob was very approachable and helpful from the outset. We ......”

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May 17,2017
Minithumbup
By: 'Alan'
May 17,2017
4 people found
this helpful
Rob was very approachable and helpful from the outset. We have been through what feels like a lengthy waiting process for all elements in the chain to be ready to exchange contracts and Rob has kept us in the loop throughout, always informative and willing ...
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Comment on agent fees
Good
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“Rob has been fantastic throughout the whole process- always quick ......”

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May 08,2017
Minithumbup
By: 'Honest'
May 08,2017
2 people found
this helpful
Rob has been fantastic throughout the whole process- always quick to reply to emails and calls, trustworthy and honest. He always made time for me and my partner for viewings and could never do enough to help. Highly recommend Rob Emmett and Castle Wildish!...
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Comment on agent fees
Good!
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“We had lots of problem from a rude neighbour when ......”

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May 05,2017
Minithumbup
By: 'Vanitha'
May 05,2017
1 people found
this helpful
We had lots of problem from a rude neighbour when we moved into the flat that was managed by CastleWildish. Both the letting agents and the landlord were extremely supportive and tackled the situation very well. We have moved home 8 times in the last 6 years ...
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Comment on agent fees
N/A
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“Rob was fantastic from viewing, right the way through to ......”

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May 03,2017
Minithumbup
By: 'JBat'
May 03,2017
2 people found
this helpful
Rob was fantastic from viewing, right the way through to collecting the keys. Always on-point with advice and no question was every too much. Highly recommend Rob!...
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Comment on agent fees
Not applicable (purchase)
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“Moving in and out of the property was very simple ......”

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Apr 26,2017
Minithumbup
By: 'Shane'
Apr 26,2017
3 people found
this helpful
Moving in and out of the property was very simple and pleasurable! All staff here very helpful throughout the three years. Deposit released without any issues. Keep up the good work and many thanks for all your assistance....
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“I recommend this agent. Repairs have been carried out quickly. ......”

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Apr 10,2017
Minithumbup
By: 'Rad'
Apr 10,2017
1 people found
this helpful
I recommend this agent. Repairs have been carried out quickly. There weren't any problems. My deposit was released same day when I have left the property....
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“I bought a house through castle wildish and Rob was ......”

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Apr 03,2017
Minithumbup
By: 'Mick'
Apr 03,2017
1 people found
this helpful
I bought a house through castle wildish and Rob was great, always quick on reply to emails and happy to help both sides of the sale....
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Comment on agent fees
N/A
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By: Rob Emmett
Apr 03, 2017
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Hi Michael, thank you for your comments. I hope that you enjoy your new home. I look forward to seeing it when you have finished your renovation work. ...

“Rob at Wildish has now sold our property SSTC and ......”

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Apr 03,2017
Minithumbup
By: 'The'
Apr 03,2017
1 people found
this helpful
Rob at Wildish has now sold our property SSTC and throughout has been professional, efficient and has provided an excellent service. Rob's local knowledge of Hersham and its facilities is outstanding which is why we would not hesitate to recommend Castle wildish to anyone selling ...
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Comment on agent fees
Value for money
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“I have always found Paul to be extremely helpful and ......”

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Mar 27,2017
Minithumbup
By: 'Emma'
Mar 27,2017
2 people found
this helpful
I have always found Paul to be extremely helpful and responsive to requests. I would not hesitate to recommend Castle Widish and they will always be my first choice for rentals in the area....
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Comment on agent fees
good
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“I couldn't recommend Rob more highly enough. We have had ......”

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Mar 27,2017
Minithumbup
By: 'Ed'
Mar 27,2017
2 people found
this helpful
I couldn't recommend Rob more highly enough. We have had some bad experiences with estate agents in the past, but Rob was one of the best we used. He was informative, helpful, friendly, flexible and just helped made the stressful process of buying a house ...
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By: Rob Emmett
Mar 28, 2017
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Thank you Ed, it has been a pleasure dealing with both you and your wife. I hope that you will be happy in your new home and I look forward to seeing you in the village over the coming months. ...

“Rob @ castle wildish, has been amazing, helped me through selling ......”

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Mar 24,2017
Minithumbup
By: 'Black'
Mar 24,2017
3 people found
this helpful
Rob @ castle wildish, has been amazing, helped me through selling a house that has been in my family for decades! He was extremely professional, patient and efficient, it has been a pleasure doing business with such a man , who has such experience with the Estate ...
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Comment on agent fees
Fair Fees , competitive
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“If you are renting STAY AWAY FROM THIS AGENCY. And ......”

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Mar 23,2017
Minithumbdown
By: 'Daniella'
Mar 23,2017
7 people found
this helpful
If you are renting STAY AWAY FROM THIS AGENCY. And stay well away from Paul Brown. I am a customer services manager and if any of my staff behaved as he has behaved they would have been sacked on the spot. It took CW Four ...
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Comment on agent fees
Outrageous
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“I used Castle WIldish recently to sell my property, they ......”

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Mar 21,2017
Minithumbup
By: 'Pete'
Mar 21,2017
3 people found
this helpful
I used Castle WIldish recently to sell my property, they are highly professional and always gets back to you promptly, would definitely recommend Rob and the team....
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By: Rob Emmett
Mar 21, 2017
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Thank you Pete. It has been a pleasure dealing with you and your family. ...

“I've been looking to buy a house for a while ......”

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Mar 21,2017
Minithumbup
By: 'Marina'
Mar 21,2017
3 people found
this helpful
I've been looking to buy a house for a while now and a friend recommended Castle Wildish, so after meeting with the very friendly Rob he gave me a range of properties to view. I was stuck for choice, with so many properties and such ...
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Comment on agent fees
Agent Fees were the best around, I shopped alot through the area and these were the best!
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By: Rob Emmett
Mar 21, 2017
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Thank you Marina. I am glad that you felt you had a good experience with Castle Wildish. I hope we can help you again in the future. ...

“I've rented from castle and wildish for over two years, ......”

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Mar 16,2017
Minithumbup
By: 'Jo.'
Mar 16,2017
3 people found
this helpful
I've rented from castle and wildish for over two years, right from the start I have found all the staff to be excellent. Repairs have been carried out in a timely way and all contractors have been polite and friendly and arrived when they said ...
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Comment on agent fees
No issues with fees.
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By: Josie Needs
Mar 16, 2017
View all comments (1)
Thank you for your comments Jo. Always happy to help! ...

“We rented through this agency for 3 and half years and ......”

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Jan 12,2017
Minithumbdown
By: 'Michelle'
Jan 12,2017
6 people found
this helpful
We rented through this agency for 3 and half years and boy did I wish I did my homework before renting with them. Everything was perfect and fine until we handed in our notice to move we have several check in over the 3 years to check ...
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Comment on agent fees
Bad
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By: Paul Brown
Mar 16, 2017
View all comments (1)
Hi Michelle, many thanks for your feedback. I apologise if you feel that our handling of the check out report was not to your satisfaction, however as I am sure you are aware, we have to put forward the landlord's requests by way of deposit dilapidations. If a situation arises where a landlord and tenant do not agree, it is a good idea to have an adjudicator make the final decision, in which case the DPS then would get involved. If you have any further queries, please feel free to contact me. ...

“Do not use!!!Just take me £300 fee ...wait few monts ......”

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Sep 27,2016
Minithumbdown
By: 'Nadya'
Sep 27,2016
7 people found
this helpful
Do not use!!!Just take me £300 fee ...wait few monts and Nothing,when i try to contact always missing...didn't return the money and when i want to speak with somebody who can help me - he said There is nobody another, it's only me, ...
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By: Paul Brown
Mar 16, 2017
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Hi Nadya, thank you for your comments. I would like to add however that it is explained to all applicants including yourself, that fees would be non refundable if resulting in a failed reference, for any avoidance of doubt, this is clearly stated on our website. We also attempted to help you further and find you an alternative property but unfortunately your application was unsuccessful. If you would like to discuss this further, please feel free to contact me in the office. ...

“We have let our property in Walton-on-Thames through CW for ......”

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Jan 18,2015
Minithumbdown
By: 'Rod'
Jan 18,2015
9 people found
this helpful
We have let our property in Walton-on-Thames through CW for a number of years. Living overseas, we thought that a rental agency would be the best option for managing our property. However, CW have done a pretty poor job of all aspects of management. Issues ...
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“We rented a flat through Castle Wildish for over three ......”

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Nov 14,2014
Minithumbdown
Staff profile picture
Julian
By: 'Hawkins'
Nov 14,2014
9 people found
this helpful
We rented a flat through Castle Wildish for over three years, we never missed a rent payment and left the flat in an immaculate condition. We phoned to give our one month's notice on September 11th as we had bought a house, and Paul asked ...
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By: Qazwerty
Feb 04, 2015
View all comments (1)
Ha! I wish I had done a check on castle wildish before i rented my property! I vacated my rented property, used their recommended cleaners for an end of tenancy clean at £190 for a small 1 bed property..., and left it in immaculate condition, only to receive an invoice for 8 burn marks to the carpet! I've never smoked in my life and said they were simply small stains that SHOULD have been removed by their cleaners... Paul then ignored my emails when I queried why the cleaners hadn't bee ...

“This agent Julian Smith marketed my property without my full ......”

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Apr 29,2014
Minithumbdown
Staff profile picture
Julian
By: 'unhappy'
Apr 29,2014
9 people found
this helpful
This agent Julian Smith marketed my property without my full consent and proceeded to sell my property to his best friend at a very low market price. at the time i was going through a divorce and he was fully aware of the situation. When ...
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By: Rob Emmett
Mar 14, 2017
View all comments (1)
This is totally untrue. None of the above took place. ...

“I had a cracked ceiling which I notified the agent 3......”

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Sep 02,2013
Minithumbdown
By: 'Yvonne'
Sep 02,2013
7 people found
this helpful
I had a cracked ceiling which I notified the agent 3years ago1912after sending numerous e- emails and speaking on the phone to Charles Flight and to his collegues over a period of time ,nothing was done.Six weeks ago a larger crack appeared and ...
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What agent could do to change your mind?
Could ack faster are very slack, I get we have to follow procedure no urgency in the matter there is a child at the property with 2 adults.
Attached Filesnbsp;
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“Be careful when dealing with this company, my experience has ......”

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Nov 01,2012
Minithumbdown
By: 'Zorro'
Nov 01,2012
9 people found
this helpful
Be careful when dealing with this company, my experience has been that they will attempt to charge you for extras, and especially withold any money due back to you upon completion of a contract if they can....
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By: Rob Emmett
Mar 22, 2017
View all comments (1)
Sorry Zorro - I can only refer you back to your checkout report for damages to the property. Obviously the landlord had to withhold money to make good the repairs to the property in order to let it again in good condition. ...
Staff picture Julian
(37)
No image available Andy
(4)
No image available Jill

Vendor Fees

1.25%

Landlord Fees

10%

Tenant Fees

Nil
Last updated at 11/04/2024, 6:14 PM by julian Smith
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:14 PM 11/04/2024 by julian Smith

Awards won by Castle Wildish (Hersham)

Regional Awards won by Castle Wildish (Hersham)

Individual Branch Awards

Walton On Thames, KT12



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