91% sales valuation accuracy
95% sales fee satisfaction
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.We offer a full ...
show more
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
Latest Reviews
View all Reviews 445
13th Jan 2022
reviewed by 'Vasile'
19th Jun 2021
reviewed by 'G .corbett'
20th May 2021
reviewed by 'John Smith'
20th Jul 2020
reviewed by 'Helen'
1st Jun 2020
reviewed by 'Victoria'
13th May 2020
reviewed by 'Mr'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £60,000 | £2,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 1 | 47 | 3 | 148 | 5 | 134 | 3 | 54 | 6 |
Areas covered
Address
Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Feb 16,2016
Feb 16,2016
0
people found
this helpful
this helpful
Professional fast and pleasant customer service.
Very nice and helpful people.
Excellent cooperation.
One word responsible people in the right jobs.
I recommend!...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Feb 10,2016
Feb 10,2016
0
people found
this helpful
this helpful
Mohammad was very responsive to my email request to view a property. He set up the appointment and keep in contact with me before and after the viewing to ensure everything had gone smoothly. Mohammad was very easy to speak to which helped when selecting ...
read full review
read full review
Was this helpful?
Yes
Yes
“Claire has been informative throughout process, providing great customer service.......”
Feb 10,2016
Feb 10,2016
0
people found
this helpful
this helpful
Claire has been informative throughout process, providing great customer service.
would defiantly use her services again.
Thank you so much ....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10, 2016
View all comments
(1)
Thank you for taking the time to leave your kind review, Claire is extremely pleased she was able to provide you a high level of customer service. ...
Feb 10,2016
Feb 10,2016
0
people found
this helpful
this helpful
We decided to use Castles to sell our property as 9 years ago we bought the house through them. both occasions we have been more than happy with the service. I'd also like to mention Claire has been fantastic with keeping us updated this time and 9 ...
read full review
read full review
Comment on agent fees
Excellent personal service. Highly recommended
Was this helpful?
Yes
Yes
Feb 10, 2016
View all comments
(1)
Thank you for leaving such a detailed and positive review of Castles, I know that Claire, Chris and Charly are extremely grateful that you took the time out of your day to pass comment. ...
Feb 10,2016
Feb 10,2016
0
people found
this helpful
this helpful
After having an unpleasant experience with another estate agent in Swindon,i was delighted with the service provided especially Anna she was so profesional and pleasant to deal with,she LET my house in a matter of days and got me a great deal so ...
read full review
read full review
Was this helpful?
Yes
Yes
“Attentive, diligent, courteous, respectful, persistent in the best possible way, ......”
Feb 09,2016
Feb 09,2016
0
people found
this helpful
this helpful
Attentive, diligent, courteous, respectful, persistent in the best possible way, accommodating, attention to detail, customer focused and driven. These are the excellent attributes that Claire has provided me over the last 6 months....
read full review
read full review
Comment on agent fees
Very reasonable and open to dialogue to achieve the best fees for agent and customer suggesting good business acumen and customer focus.
Was this helpful?
Yes
Yes
Feb 06,2016
Feb 06,2016
0
people found
this helpful
this helpful
Since instructing Castles to sell our property, the staff have been very helpful and kept us constantly updated with prospective buyers. We had heard from others in the area that they had been very happy with the service Castles had provided....
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
Feb 03,2016
Feb 03,2016
0
people found
this helpful
this helpful
Very good company and, above all, very competent staff. Both Anna and Kyle revealed a high commitment to the property and, at the same time, towards my well being....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01,2016
Feb 01,2016
0
people found
this helpful
this helpful
My wife and I popped in to Castles to see what properties were up for rent and from the minute we walked in, Katja made us feel very welcome and was extremely helpful. The whole process from start to finish was easy and nothing was ...
read full review
read full review
Comment on agent fees
Fees were a little less than the average rate
Was this helpful?
Yes
Yes
Jan 23,2016
Jan 23,2016
0
people found
this helpful
this helpful
I started looking for a property in late November and visited most agents on Commercial Road in Swindon as I wanted find and purchase a property in a relatively short period of time. My initial introduction to Castles was with Claire Steele, once I had ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2016
Jan 22,2016
0
people found
this helpful
this helpful
Our experience of Castles has been very positive. Chris valued our property and marketed it within only a few days, and the property was sold within a week. Throughout we were well briefed on the process and prospective viewings. Having previously had a poor experience ...
read full review
read full review
Comment on agent fees
The fees agreed were extremely reasonable.
Was this helpful?
Yes
Yes
Jan 22, 2016
View all comments
(1)
Thank you for taking the time to leave your kind review. I know the team are very proud of the service they have supplied you and the fact they have sold your property for the right price in such a quick timescale is fantastic. ...
Jan 21,2016
Jan 21,2016
0
people found
this helpful
this helpful
Claire and Chris have been amazing!! ive found other companies to be pushy and unprofessional, but castles were the exact opposite. Kept me updated at all times in a professional yet laid back manner. My house went up on the Monday and was sold for ...
read full review
read full review
Comment on agent fees
Reasonable in line with others
Was this helpful?
Yes
Yes
Jan 18,2016
Jan 18,2016
0
people found
this helpful
this helpful
Claire kept in touch regularly by phone and emailed any properties that we would be interested in. She help with the purchase and was very polite and understanding of or needs and the position we were in....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2016
Jan 14,2016
0
people found
this helpful
this helpful
Big thanks to Anna Rouse and Kyle Elson, I am currently living in Macao and they are helping me to manage the property in UK, for the last 2 years, Anna and Kyle are very friendly and kept me informed as always, they carry on regular ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 11,2016
Jan 11,2016
0
people found
this helpful
this helpful
I was very happy with the service I received. I had friendly service, Claire was a great help and would surely recommend her....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2016
Jan 11,2016
0
people found
this helpful
this helpful
I am very pleased with the service I received from staff. Simon was very efficient, friendly and kept me informed with the sale of my property. I would highly recommend this branch, I was more than satisfied....
read full review
read full review
Comment on agent fees
Very pleased.
Was this helpful?
Yes
Yes
Jan 05,2016
Jan 05,2016
0
people found
this helpful
this helpful
I was very pleased with the attention and service i received from the staff at castles. I would highly recommend your office to anyone looking to rent or buy property. Whenever i entered your office i was greeted imidiately by a friendly face. Happy Christmas
...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2015
Dec 16,2015
0
people found
this helpful
this helpful
Having never rented out a property before. Anne was so patient and didn't mind all the phone calls I kept making asking her advice on various properties before I bought one to rent out. I cannot recommend Anne and her team highly enough and very ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2015
Dec 16,2015
0
people found
this helpful
this helpful
We decided to go with castles due to their presence in the town centre, at the start people were being put through the door...,but we felt based on the viewers profile these were the wrong type of people.
At this point felt a bit ...
read full review
read full review
Comment on agent fees
Fees are ok
Was this helpful?
Yes
Yes
Dec 07,2015
Dec 07,2015
0
people found
this helpful
this helpful
In regards to the property we are still in the process of buying .
Claire has made it easy to ring her on any questions we have and is always very polite....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04,2015
Dec 04,2015
0
people found
this helpful
this helpful
I am extremely satisfied for profissional approach and being very supportive throughout the whole process , making all this very simple and straight forward process.Thank you very much .
Regards,
Michal...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 03,2015
Dec 03,2015
0
people found
this helpful
this helpful
Castles secured a sale on my sisters house very quickly after the initial marketing and the deal seemed to be progressing well. Unfortunately, due to a poor buyer and a lengthy process the deal collapsed the day before exchange. This was disappointing for all concerned ...
read full review
read full review
Comment on agent fees
Fair and worth every penny.
Was this helpful?
Yes
Yes
Nov 25,2015
Nov 25,2015
0
people found
this helpful
this helpful
I have been dealing with Claire over the last few months, very happy with her approach to looking for property for me. Always does what she says she will do, knows what she's talking about and is always very positive and professional. Looking forward to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26, 2015
View all comments
(1)
Mrs Dee, thanks for leaving such a great review of Claire, she is proud to have made such a difference for you. Mark Noble, managing director. ...
Nov 23,2015
Nov 23,2015
0
people found
this helpful
this helpful
we instructed castles in august 2015 to market our property and on the first it was sold, our initial contact being jay, who we found it difficult to engage with. After a long period we lost our sale,i would stress no fault of castles. After ...
read full review
read full review
Comment on agent fees
most other agents are one percent at the moment
Was this helpful?
Yes
Yes
Nov 26, 2015
View all comments
(1)
Anne, Claire has asked me to pass on her sincere thanks for leaving such a glowing review of the service she has provided you, as the managing director it makes me extremely to proud to read such reviews. Mark Noble ...
Nov 23,2015
Nov 23,2015
0
people found
this helpful
this helpful
I was very happy with the service I got. I had friendly fast service and could not fault claire she was a great help and would recommend her...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26, 2015
View all comments
(1)
Lisa, Claire would like to thank you for taking the time to leave the kind review of the service she has provided you. Mark Noble, managing director. ...
Nov 13,2015
Nov 13,2015
0
people found
this helpful
this helpful
The whole team were extremely professional and helpful, I dealt with a few members of staff, Chris Taylor, Jay Smit and Claire Steele, amongst others, all of which made the process of selling my house a pleasurable and stress free process. I would highly recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26, 2015
View all comments
(1)
Jimmy, I would like to than you on behalf of the whole Castles team for taking the time to leave such a great review, we all strive to offer the best level of service in Swindon and it is always fantastic to read reviews when you have clearly got it right. Mark Noble, managing director. ...
Nov 08,2015
Nov 08,2015
0
people found
this helpful
this helpful
Claire was very efficient and kept us up to date with information on our proposed purchase. also very polite and professional....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26, 2015
View all comments
(1)
Gavin, Claire would like to thank you for taking the time out to recognise the service she has provided you. Mark Noble, managing director. ...
Nov 05,2015
Nov 05,2015
0
people found
this helpful
this helpful
Well what do I say, I truly believe in this team as they helped me so much. From the start they have been continually their for me as a seller answering questions I had. From the get go they had buyers through the door within ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05, 2015
View all comments
(1)
Camilla, what a wonderful testimonial to my team, as the managing director is makes me proud to hear that the Castles team have made such a difference to your experience and I would like to than you on the teams behalf for taking the time to write such a glowing reference. Mark Noble. ...
Nov 04,2015
Nov 04,2015
0
people found
this helpful
this helpful
very good and professional agent , excellent service 5 stars Claire and Castel, verry good,very good attitude , very good advocacy organization , very good communication just everything was perfect...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05, 2015
View all comments
(1)
Thank you for taking the time to leave your review of the service you have received, I have passed your comments on to the team who are truly grateful. Mark Noble, managing director. ...
Oct 28,2015
Oct 28,2015
0
people found
this helpful
this helpful
From the very first phone call making an enquiry to sell my mothers property to the actaul agrrement of price, I cannot praise the staff at castles enough. My initial contact with Jay Smit put me at ease with his friendliness, and understanding, and again ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02, 2015
View all comments
(1)
Many thanks for leaving your kind review of the service received my Castles, Chris and Jay are truly grateful to receive such praise. It is always rewarding fro everyone in the team when the hard work and passion the team shows is recognised. Mark Noble, Managing Director. ...
Michael
(72)
Austen
(39)
Simon
(32)
Mark
(9)
Lauren
(1)
Gary
(1)
Deborah
(0)
Lisa
(0)
Chris
(0)
Mark
(0)
Matthew
(0)
Carol
(0)
Abigail
(0)
Debra
(0)
Guy
(0)
Ben
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:14 PM 07/01/2016 by allAgents
