91% sales valuation accuracy
95% sales fee satisfaction
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.We offer a full ...
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Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
Latest Reviews
View all Reviews 445
13th Jan 2022
reviewed by 'Vasile'
19th Jun 2021
reviewed by 'G .corbett'
20th May 2021
reviewed by 'John Smith'
20th Jul 2020
reviewed by 'Helen'
1st Jun 2020
reviewed by 'Victoria'
13th May 2020
reviewed by 'Mr'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £60,000 | £2,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 1 | 47 | 3 | 148 | 5 | 134 | 3 | 54 | 6 |
Areas covered
Address
Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 08,2016
Aug 08,2016
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Brett & Lynne facilitated the purchase of my new property very smooth with excellent professionalism, team work, transparency and communication through out the whole process. Expectations were clearly delivered within the time frames as promised and all the enquiries which were raised by myself and the ...
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Comment on agent fees
I was not charged a fee.
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Aug 03,2016
Aug 03,2016
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Excellent service provided by Michael he was brilliant in follow ups and updating me all the time as soon as the property comes up in market . Very pleased with his service . He is highly recommended...
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Aug 01,2016
Aug 01,2016
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The sale of our propery was a little tricky as we are based overseas, but with Tyler and Castles support the entire transaction went smoothly from start to finish.
They set clear expectations from the outset, maintained excellant communication through the process and gave some ...
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Comment on agent fees
Very good in terms of overall competitiveness and you definately get more than you pay for in terms of service.
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Jul 27,2016
Jul 27,2016
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Customer service was appalling, phone calls never returned, nothing chased, no updates given. One staff member came across far too familiar & sounded smarmy which was annoying. Overall a painful experience...
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Aug 02, 2016
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(1)
I am really sorry that you have had an experience with Castles that doesn't match the high standards of customer care that we aim to deliver. I would welcome the opportunity to discuss your frustrations with you, please contact me via the office. Regards Mark Noble, Managing Director. ...
Jul 20,2016
Jul 20,2016
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We are new to the estate agents renters ( we normally private rent ) and have to say that Beth Casey and Katie Page are amazing they are both very approachable and go out of their way to reassure us that everything is going through smoothly ( which ...
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Comment on agent fees
As i said we have private rented so first time agent renting,but even our previous landlord said the fees are very steep
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Jul 19,2016
Jul 19,2016
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I was looking for very specific company lets in Swindon - Beth really listened to the criteria and put forward appropriate houses rather than wasting my time with houses that wouldn't work. Her and Anna have been an absolute pleasure to work with, both are ...
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Comment on agent fees
The Agent Fees are about normal, and seem fair for the service you get from them
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Jul 19,2016
Jul 19,2016
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After a prolonged rent arrears problem with one of my tenants that hopefully is now resolved, I would like to thank Debra Poulton for her magnificent efforts to bring the matter to a amicable conclusion.
She worked extremely hard with a tenant that was not ...
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Comment on agent fees
I have no problem with the fees charged.
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Jul 15,2016
Jul 15,2016
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Wonderful staff. Very welcoming to all concerns. Will hope to purchase a house with castles too when the time comes due to their effort of making things smooth before moving in....
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Comment on agent fees
Agent fees are a bit higher than what we have in north wales but it not just them, all agents in Swindon charge more or less the same
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Jul 14,2016
Jul 14,2016
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Exceptional prompt service . Flat was let within 1 hour of us having the key. Rent achieved was excellent .
Very efficient follow up and service...
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Comment on agent fees
Competitive
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Jul 14,2016
Jul 14,2016
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Mike and everyone at Castles were really helpful in the search for our mum's new house. They were always friendly and available on the phone, and were good at staying in contact about potential houses for viewing....
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Jul 08,2016
Jul 08,2016
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Thank you Mohammad, excellent service from you and your team. I appreciate your effort to get everything sorted with such a short notice....
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Jul 08,2016
Jul 08,2016
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Michael has been really helpful in our search for property. He returns our calls promptly and has a good knowledge of the local market and the old town area....
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Jul 07,2016
Jul 07,2016
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Mike was always very helpful and he would understand our needs. I would highly recommend this agent. He would get in touch with us with every property that would match our criteria....
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Jul 04,2016
Jul 04,2016
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Really efficient service - after putting our property on the market on the Thursday we had 5 viewings booked in the same day and accepted a great offer on the Monday.
Always happy to help on the phone and to go the extra mile....
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Jul 04,2016
Jul 04,2016
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From the first meeting with Chris I had a really positive feeling about Castles, which was justified. Exemplary service. They all work really hard for very reasonable fees. Great attention to detail. Accurate valuation, very positive people. Would recommend 100%....
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Comment on agent fees
Very Good
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Jul 04,2016
Jul 04,2016
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Mohammad was very helpful, friendly and informative. He guided me through The process of finding my first house, in a light hearted manor making it stressfree...
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Jun 29,2016
Jun 29,2016
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Castles have been excellent, very good communication and very professional. Sold our house within 2 weeks for the full asking price. Would definitely recommend!...
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Comment on agent fees
very good
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Jun 29,2016
Jun 29,2016
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I am very pleased to give Castles a five-star rating, I have been looking for a property for the last 6 weeks and some of the estate agents have been a bit lacklustre but even though our dealings have been very brief the dealings I have ...
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n/a
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Jun 27,2016
Jun 27,2016
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I bought my property through Castles and rent it out with them. Simon Legge took time to find the right tenant, carrying out a thorough vetting procedure and keeping me informed throughout the process.
Anna Rouse handles the let and is thoroughly professional, knowledgeable, approachable ...
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Comment on agent fees
The letting fee is worth the peace of mind I get knowing Castles are taking care of me and my property so well.
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Jun 24,2016
Jun 24,2016
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A Huge and heartfelt thank you to all the wonderful staff who helped to sell our home in an amazing five days for the confidence and belief in marketing sales and negotiation
A special thank you to Austin,Mike,Charlie,Mohamad and Brett for all ...
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Comment on agent fees
Good
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Jun 17,2016
Jun 17,2016
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Claire was helpful, friendly and due to her using her iniative, introducing us to an associate Estate Agent within our area, our property is being marketed at considerably more than what it was originally valued for. Couldn't be more pleased...
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Jun 17,2016
Jun 17,2016
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Myself and my partner were looking for a property for about 8 months before coming across Castles, my appointments were made by Brett very swiftly to fit around us which was a great as most estate agents made us feel that we were a inconvenience. Brett ...
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Jun 10,2016
Jun 10,2016
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What a nice and friendly guy! Spoke numerous times on the phone and was always polite. Negotiated on our behalf, as we were buying, and it was all finalised within a matter of hours. Really good service....
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Jun 02,2016
Jun 02,2016
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On recently securing a purchase on a property in Swindon we would like to commend Mohammad Karim on his professionalism and commitment to both Vendor and prospective buyer during this process. From the start Mohammad's trustworthy and open approach stood out a mile from his ...
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May 30,2016
May 30,2016
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I have had my flat let out with castles for the last 3 years. Working with Anna has been a pleasure. She is very professional and friendly. Would recommend her service to anyone...
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Comment on agent fees
Good
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May 20,2016
May 20,2016
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It was a pleasure dealing with Micheal in the search for my first property. He was very helpful in ensuring I secured the property we were interested in and made sure to follow up on any updates promptly. Extremely friendly and positive attitude - Definitely ...
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May 17,2016
May 17,2016
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We sold our house with Castles Estate Agent within 10 days of the property being on the Market. Chris Taylor's hard work and dedication was impressive keeping us updated from the minute he took our property on to the minute he sold it.
Lynne Cox who ...
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May 11,2016
May 11,2016
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We sold very quickly and with the market the way it was we struggled to find our perfect house. Michael worked very hard to keep our buyers upto date and informed so they would hold on for us and not look elsewhere. He gave us ...
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Comment on agent fees
Good, same as other well known agents.
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May 10,2016
May 10,2016
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We want to thank Michael for his excellent job.He provide us with good information regarding the properties we wanted to view. Even if we didn't got the property through Castles , we want to show our appreciation to Michael.
Thanks...
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May 09,2016
May 09,2016
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Very helpful and enthusiastic agent. Always positive. I'm very pleased with the way he gets the job done. It goes to show what can be achieved with the positive attitude....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:14 PM 07/01/2016 by allAgents
