91% sales valuation accuracy
95% sales fee satisfaction
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.We offer a full ...
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Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
Latest Reviews
View all Reviews 445
13th Jan 2022
reviewed by 'Vasile'
19th Jun 2021
reviewed by 'G .corbett'
20th May 2021
reviewed by 'John Smith'
20th Jul 2020
reviewed by 'Helen'
1st Jun 2020
reviewed by 'Victoria'
13th May 2020
reviewed by 'Mr'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £60,000 | £2,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 1 | 47 | 3 | 148 | 5 | 134 | 3 | 54 | 6 |
Areas covered
Address
Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
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Jul 14,2017
Jul 14,2017
0
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Michael has been exceptional whilst handling my offer. At every stage he has informed me of the progress and explained the reasons behind decisions which had to be made. His professional approach was above my expectations and his reply to my email at 2200hrs proves ...
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Jul 13,2017
Jul 13,2017
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Tracey is amazing! she shows professionalism, attention to detail and best of all she always reassures me whenever there are issues. i've had huge expenses with leaks - lots of disruption to tenants, obtaining quotes and scheduling with contractors - she dealt with it all. ...
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Comment on agent fees
reasonable
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Jul 13,2017
Jul 13,2017
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Since Tracey has taken over management of my rental property I have had very little to worry about. I am very happy with the way Tracey responds to my emails and liaises between my tenants and me. I would certainly recommend her services to others ...
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Comment on agent fees
I am satisfied with the fees.
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Jul 12,2017
Jul 12,2017
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Having been a good tenant for 4 years, carrying out my own repairs, you can imagine my utter horror and disgust to find that they took it upon themselves to enter my home without my permission when I was not there. Staff in the lettings department ...
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Jul 31, 2017
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I am naturally sorry that you have been left feeling the way you have as it is never our intention to leave our customers or clients feeling this way. I am glad we have had a chance to communicate and find a way to resolve your concerns. Mark Noble, Managing Director. ...
Jul 06,2017
Jul 06,2017
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Katie was brilliant and helpful from the moment we met her. She patiently listened and answered all of our questions and when it came to actually renting a property with the company, she continued to be helpful and made everything as easy as possible for ...
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Comment on agent fees
Agent fees were no more than you would find anywhere else and the holding fee we put down was then counted towards our deposit for the property which was lovely.
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Jul 05,2017
Jul 05,2017
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Very happy with the help that was given when finding a property with castles by Katie and paul. Definitely would recommend castles to others....
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Jul 03,2017
Jul 03,2017
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We were absolutely happy with the service received from Katie during the process of renting our house.
Always attended with smile and detication.
An excellent professional...
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Comment on agent fees
good
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Jun 29,2017
Jun 29,2017
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I found Michael very professional and helpful. He always called me back when promised and is very approachable. It has been a pleasure....
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Jun 10,2017
Jun 10,2017
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Ever courteous, prompt and effective! Problems arising were dealt with expertly and efficiently. We are most grateful to the firm and agents....
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Comment on agent fees
Reasonable
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Jun 08,2017
Jun 08,2017
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I cannot thank lynn enough with her professionalism and patience with me during a very difficult t time - she went above and beyond the call of duty - it was just a pleasure to deal with her and I cannot praise castles enough and ...
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Jun 01,2017
Jun 01,2017
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Very helpful and informative. We found Mike in particular to be very easy to deal with and nothing was too much trouble. We really appreciated his calm manner. Can't praise him enough....
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Good
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May 24,2017
May 24,2017
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We was very impressed with Sophie, from the first phone call. She was very well spoken and polite on the phone.
She explained the vendors situation, which helped us understand the vendors position and that our viewing will be counted despite earlier viewings from other ...
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May 09,2017
May 09,2017
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I had received very professional guidance throughout the process of the house sale. I was suggested few options to increase interest in the property for prospective buyers and it helped enormously....
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Comment on agent fees
I wish the cost was closer to "virtual" agents.
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May 09,2017
May 09,2017
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I cannot praise and thank Bethany enough for everything she has done for us. I must have caused many headaches for her with issues with a reference from my new job but she fought tooth and nail and now have a lovely house to move ...
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Good
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May 03,2017
May 03,2017
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Muhammed was fantastic during my house hunt, and if it wasn't for his persistence I wouldn't have viewed the house that I'm now proceeding with. He really listened to my criteria of what I was looking for, kept in regular contact and found the right ...
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Apr 28,2017
Apr 28,2017
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Would like to thank mo for all his
Work and trying to find me and the Mrs a house , great service...
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Good
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Apr 27,2017
Apr 27,2017
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I would recommend using Castles Estate Agents for their knowledge of local properties and the professional manner in which they keep the customer informed at every stage of the process.
I would like to single out Katie who kept me advised of developments and managed ...
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Apr 24,2017
Apr 24,2017
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Simon Legge was extremely professional throughout the process of selling our house. He advised us on the best course of action and ensured that all parties were informed at at all stages. There was complete transparency and at no stage did we feel pressured or ...
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Apr 18,2017
Apr 18,2017
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My wife and I worked closely with Mike to assist us in sourcing a buy to let property in the Swindon area. We found him to be extremely personable, professional and helpful. We never found him to be pushy or providing us with unsuitable options, ...
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Apr 16,2017
Apr 16,2017
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We are so happy about his customer service. He helps a lot to find out a right house for us. We are happy to recommend to our family and friends too. We are happy with the services.....
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Apr 13,2017
Apr 13,2017
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I would like to take this opportunity to thank Anna, Katie and Bethany at Castles Letting Agents Swindon for their absolute fantastic customer services in helping me find and move into my new property. I have been a Hotel Manager for over 19 years working with ...
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Comment on agent fees
Very good
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Apr 13,2017
Apr 13,2017
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I am so glad we chose castles estate agents to sell our property. Right from the start they have been informative, friendly, proffesional and always available if you need them (even rather late into the evening when most other agents are finished for the day).
...
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Comment on agent fees
I know we could of paid less with an online (do it yourself) agent, but as far as I'm concerned they definitely earned their money. The service we got was outstanding.
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Apr 13,2017
Apr 13,2017
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The letting team staff at Castles have proved themselves to be very efficient, helpful and organised in dealing with all aspects of managing property lettings. From the initial marketing through to letting and managing a tenanted property on a long term basis....
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Comment on agent fees
Reasonable
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Apr 13,2017
Apr 13,2017
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I am writing this review because of my unceasing admiration for the team at Castles Swindon. Having bought and sold numerous times with this agent their expertise and knowledge of the market was second to none. They do not over inflate and hype up, they ...
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Comment on agent fees
Excellent
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Apr 11,2017
Apr 11,2017
10
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Very bad agency regarding letting management.
- Poor tenant introduction procedures
- Not attending to damage to property
- Not following up on quotes or remedial work required
- Not following up despite calls
Very unprofessional & unethical.
You will be revolved around the office and ...
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Comment on agent fees
High fees - poor service
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Apr 13, 2017
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Meena, I am very sorry for the way you have been left feeling and at Castles we take pride in the service we offer our clients and customers hence the number of positive reviews on this website. Clearly, you are unhappy with the service you received and I am more than happy to discuss this with you, please contact me at the office. Regards Mark Noble, Managing Director ...
Apr 10,2017
Apr 10,2017
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Tess was an absolute pleasure to deal with. I had spent many weeks talking to many estate agents and not one of them came up to the standards that Tess delivered. Having previously owned a premium retail business, Tess demonstrated outstanding sales techniques that I ...
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Apr 08,2017
Apr 08,2017
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Very kind and very prompt. She responded straight away and she answered all the questions quickly. The house is nice and we are really pleased....
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Apr 06,2017
Apr 06,2017
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Great salesman, helped me find exactly what I was looking for. Threw him a few curve balls with cancellation of viewings, but took it in his stride and was very understanding. Would definately recommend castles from my experience with muhammed....
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Not applicable
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Mar 29,2017
Mar 29,2017
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Moving with castles, not a problem, No stress, hassle free and fantastic communication throughout. Delighted with the service would reccomend to family and friends....
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Comment on agent fees
Agents fees are standard across the board.
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Mar 20,2017
Mar 20,2017
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When looking for our first property it was a delight to be assisted by Muhammed Rahman. He was friendly, knowledgeable and really supportive in our search. As he was fully aware of our search criteria he was able to show us a range of suitable ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:14 PM 07/01/2016 by allAgents
