91% sales valuation accuracy
95% sales fee satisfaction
Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.We offer a full ...
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Established in 2002 by managing director Mark Noble, Castles have long been recognised as one of Swindon's leading estate agents, we have recently moved into new offices offering our estate agency and lettings clients and customers a fresh and relaxing environment to discuss all their property needs.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
We offer a full range of services including free market and rental appraisals, property management and we have excellent partnerships allowing us to offer mortgage consultations, conveyancing, energy performance certificates and removals making the process of selling or letting that much easier under one roof.
Latest Reviews
View all Reviews 445
13th Jan 2022
reviewed by 'Vasile'
19th Jun 2021
reviewed by 'G .corbett'
20th May 2021
reviewed by 'John Smith'
20th Jul 2020
reviewed by 'Helen'
1st Jun 2020
reviewed by 'Victoria'
13th May 2020
reviewed by 'Mr'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £60,000 | £2,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 1 | 47 | 3 | 148 | 5 | 134 | 3 | 54 | 6 |
Areas covered
Address
Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 02,2018
Feb 02,2018
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Katie was fantastic in helping with every request! Showed me few properties, all excellent matches, and found the perfect one for our needs. Very professional, still extremely friendly and available. Cannot recommend enough! Thanks again Katie, you're a great asset for your agency...
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Jan 31,2018
Jan 31,2018
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Hi. Steven was my first contact with Castles and in my opinion the best possible. He was very helpful and professional. Took us through all of the procedures very smooth and easy, always with smile and good sence of humor. It was a pleasure to ...
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Jan 29,2018
Jan 29,2018
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Muhammad was extremely helpful and supportive, always contacting if anything new came on the market which sounded like what I was looking for, always booked me in for viewing straight away.
It was always nice to talk to Muhammed and other staff members, all really ...
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Good
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Jan 19,2018
Jan 19,2018
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Overall our experience of Castles and the team are second to none
They have kept us informed with potential customer buyers, second viewings and feedback
Feedback to us were very important, as to how we can do better
The viewing took place, and the house ...
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Comment on agent fees
Would recommend, and agreed a selling fee in advance (did not disappoint)
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Jan 15,2018
Jan 15,2018
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I would highly recommend Castles. Excellent communication and efficiency. We are selling and purchasing through Castles and the process has been made seamless by staff. A particular mention to both Sophie and Austen for helping us along on our journey....
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Good
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Jan 11,2018
Jan 11,2018
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Excellent service very proactive just what you want in a stressful situation
Michael was very helpful and was very fast in putting me in touch with the estate agent in Scarborough for our relocation
Hopefully the sale of my house will be quick and fairly ...
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Comment on agent fees
You have to pay for quality service
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Jan 07,2018
Jan 07,2018
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From my house valuation with Austin to sale of my property with Muhammed I found castles to be very professional, feedback from all of Castles staff was very good keeping me updated throughout...
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Comment on agent fees
Good, not the cheapest but value for money
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Nov 21,2017
Nov 21,2017
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from the start austin was very proffesional and explained everything to us in plain english brilliant,he also emailed us on the progress odf selling our property...
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Comment on agent fees
very good
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Nov 06,2017
Nov 06,2017
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Nice guy good customer service very helpful and polite full of knowledge.
Steven helped us look for a right property . He will go a long way in his job. Wish him every success....
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Nov 02,2017
Nov 02,2017
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We had been liasing with Muhammed alongside Michael and Steve. We are extremely happy with the excellent customer service we have received. The staff are knowledgeable and experienced in the property sector. They are quick at helping you find the property of your dreams. Very ...
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Comment on agent fees
N/A for this service
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Nov 02,2017
Nov 02,2017
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After being on the market with another agent for 2 months we felt our property was well priced to sell and became a little frustrated , we contacted castles to jointly market our property , we were amazed at the swift professional service castles provided .. we first met ...
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Comment on agent fees
As expected for joint marketing
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Oct 30,2017
Oct 30,2017
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We are experienced landlords, and with a decade of working for London estate agents within property management and lettings. We bought a property in Swindon through Castles with no issues 6 years ago and naturally invited them to value it for us when we needed to ...
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Comment on agent fees
Too high for the level of service received.
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Oct 27,2017
Oct 27,2017
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We contacted Castles after the property sat unsold for a few months. We first met with Austen who was very polite and knowledgeable about the local market and expertly managed the initial stage, along with Mohammed. The property sold to the first people to view ...
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Comment on agent fees
Very reasonable.
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Oct 19,2017
Oct 19,2017
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Muhammed is helpfull, truthful in telling the conditions of the property he is selling. knowledgeable and have various contacts in getting what you request like finding right property, mortgage advisor and Lawyers....
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Oct 13,2017
Oct 13,2017
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Big thanks to Mohammed and Sophie for keeping us fully up to date during the sale of our house. They have always been available for any questions we had had and made this a relatively stress free experience.....
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Oct 11,2017
Oct 11,2017
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This sale was not the easiest to manage and required a lot of patience. Not helped by the buyers solicitor being tardy.
Nevertheless, all the staff at Castles were always patient, politeand always available to help.Worked well with my solicitor. Thank you....
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Comment on agent fees
Agreed before proceeding - a reasonable cost
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Oct 04,2017
Oct 04,2017
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I dealt mainly with Austen who came and valued the property which I was selling. He was friendly and professional and gave great advice. Sophie and her colleague Mohamed kept me updated throughout the selling process and although not getting the asking price, I was ...
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Comment on agent fees
They are what they are.
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Sep 26,2017
Sep 26,2017
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Very pleased with the professional and efficient service provided by the team at Castles Swindon.
A special mention for Sophie Thomas who sold our house and Lynne Cox who kept us up to date with the progress of our sale & purchase from start to finish.
...
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Comment on agent fees
Worth every penny
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Sep 25,2017
Sep 25,2017
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Having previously dealt with purple bricks , Michael from castles was a breath of fresh air.
From Start to finish he was very professional, he made the process painful. He's knowledge was fantastic. I would recommend him to any body who wants a stress free purchase...
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Sep 17,2017
Sep 17,2017
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Muhammed has been very helpful, courteous and efficient during our dealings, which have been frustrating and unexpectedly complex.
I would thoroughly recommend Muhammed...
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Sep 16,2017
Sep 16,2017
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I was sincerely impressed with the regularity of updates and contact from him in general - I never felt I was chasing him. Mr. Rahman was always courteous and thank heaven he also has a great sense of humour. We were dealing with a rather ...
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Aug 25,2017
Aug 25,2017
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I just wanted to say how impressed I have been with Castles proactive approach and their professional way of keeping buyers updated and reminded. I found Michael and Sophie extremely helpful in my search. They definitely deserve a five star review.
Elaine...
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N/a
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Aug 23,2017
Aug 23,2017
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Great professional service from both Sophie and Michael from first contact, viewings and to negotiating on a property for me. Would definitely recommend Castles. Thank you Sophie and Michael...
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Aug 17,2017
Aug 17,2017
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It is a really wonderful help and support from Muhammed.
Muhammed was always professional and approachable to deal with the property.
Whenever we need any information regarding the property he helped me a lot.
Muhammed kept us update regarding the property.
We really want to ...
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Aug 09,2017
Aug 09,2017
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I had three Estate Agents value my property and wanted the select who I considered best able to sell my house and attain the best and relativistic price in order for it the sell within a reasonable time frame (Castles were not the highest valuation) ...
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Comment on agent fees
Very fair fees
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Aug 08,2017
Aug 08,2017
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Fantastic support from Muhammed. He was always calm and approachable to deal with interactions between the buyer and myself (vendor). He always kept me informed when there was an update. I think it's his professional approach that made this sale going through....
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Comment on agent fees
The fee was reasonable however, Castle should also consider to reduce the fee as the competitors are doing the same.
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Aug 08, 2017
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Thank you very much for your kind review about Muhammed, he is extremely grateful for you taking the time to recognise the service he provided. In relation to your comments about our fees, which I take on board, if we reduce our fees like other agents, we will also then struggle to have high quality staff like Muhammed to offer such excellent service! I hope like most of our clients you feel that paying a little bit more than others, you receive so much more in return. ...
Aug 08,2017
Aug 08,2017
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Muhammad has been amazing with the help buying our house. Very Informative and always happy to help. Any questions we had Muhammad always had the answers. Kept in contact with me throughout buying too....
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Aug 07,2017
Aug 07,2017
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Simon and the team at Castles were absolutely fantastic through what was a very difficult property sale for many reasons, in particular that my buyers used an online solicitor which held up the sale immensely (the cheaper option isn't always the best option!). They were ...
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Comment on agent fees
The fees were very reasonable for the service delivered.
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Jul 20,2017
Jul 20,2017
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Sophie was always quick to answer the phone, very clear & direct, and an absolute joy to deal with.
The service she provided us was absolutely top-notch and we couldn't have asked for any better....
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Comment on agent fees
N/A as we were buying a property not selling
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Jul 31, 2017
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Sophie has asked me to pass on her thanks for the very kind review you have left, positive comments like this really make the effort the guys put into helping people even more worth while. ...
Jul 16,2017
Jul 16,2017
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Just a few lines to say that Tracey since she has took over and started managing my house I have no worries.
She communicates promptly between me and my landlord.
Excellent service and well recommended.
Thankyou Tracey.
Keep up the good work....
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Comment on agent fees
Good
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Jul 31, 2017
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Tracey has asked me to thank you for such a glowing review, she really appreciates you taking the time to endorse the service she has provided. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:14 PM 07/01/2016 by allAgents
