Castles Estate Agents (London)
4.9/5, 939 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £34,000 £4,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 0 73 3 462 5 316 3 19 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We sold a flat through Castles. The actual sa......”

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Nov 11,2020
Minithumbup
Stuart
By: 'Sue'
Nov 11,2020
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We sold a flat through Castles. The actual sale was agreed very quickly within four weeks but actually took quite some time to complete because we were selling to a local authority, However Stuart from Castles communicated regularly and clearly which was particularly helpful as ...
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“Fantastic selling service...”

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Nov 10,2020
Minithumbup
David
Max
By: 'Eloise'
Nov 10,2020
0 people found
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I cannot fault my selling experience with Castles. David, Josh and Max are attentive, hard working and honest. We had to contend with a pandemic and one sale falling through and still they came up trumps with the new buyer. Max has worked incredibly hard ...
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“House Sale with Castles.....”

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Nov 08,2020
Minithumbup
Stuart
By: 'Stephen'
Nov 08,2020
0 people found
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Have recently sold a house using Castles Estate Agency with Stuart Gray as the agent acting on our behalf. Was very pleased with his professional attitude, with good communications and prompt response to any queries, Made what could be a difficult experience into a straightforward ...
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“Just sold a house in Edmonton, Stuart Grey wa......”

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Nov 08,2020
Minithumbup
Stuart
By: 'Sharon'
Nov 08,2020
0 people found
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Just sold a house in Edmonton, Stuart Grey was extremely professional, helpful and always ready to help any questions I had, I have sold a brought 6 property in the last two years and can honestly say that Stuart has been the best agent I have ...
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“We sold out property May 2020- Stuart expert......”

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Nov 08,2020
Minithumbup
Stuart
By: 'Deanna'
Nov 08,2020
0 people found
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We sold out property May 2020- Stuart expertise was informative from start to finish. It could have been stressful simply because of the current climate with COVID-19 However because Stuart kept us up to date we never experienced stress throughout the process...
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“Polite, professional and efficient service...”

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Nov 02,2020
Minithumbup
Max
By: 'Wendy'
Nov 02,2020
0 people found
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I value customer service very highly and Castles provided me with excellent service during the sale of my flat. During the viewings process they provided me with regular updates and feedback. Once the sale was agreed my main contact, Max, was always contactable, polite and ...
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“Super efficient, patient and really cared!...”

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Nov 01,2020
Minithumbup
David
Max
By: 'Samantha'
Nov 01,2020
0 people found
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The quick sale of our flat during Covid-19 was made possible by David Sipple @Castles whose professionalism and efficiency made a difficult process as straight forward as possible. From his initial advice on what we needed to renovate to make the flat more attractive to ...
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“Absolutely amazing Team at Castles....”

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Oct 29,2020
Minithumbup
Max
Josh
By: 'Anietie'
Oct 29,2020
0 people found
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Absolutely amazing Team at Castles. It was a particularly difficult period due to the coronavirus pandemic but I felt very taken care of and nothing was too much. It was their hard work that enabled us to sell and I'm so glad I chose them. ...
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“Excellent Service in Hackney...”

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Oct 29,2020
Minithumbup
Max
David
By: 'Rebecca'
Oct 29,2020
0 people found
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We had tried to sell our property a year or so ago with another local agent, but without much luck. When we decided to give it another go, we approached Castles for their help. Max was brilliant. We achieved the full asking price and he ...
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“28 years of excellent service with Castles Edm......”

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Oct 26,2020
Minithumbup
Stuart
By: 'Paula'
Oct 26,2020
0 people found
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Bought my house 28 years ago with Castles Edmonton. Great service then... excellent service now. Stuart took management of my sale during a difficult year with the pandemic but remained in contact, was very supportive and provided more information than my solicitors at every stage. Stuart ...
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“Friendly, Professional Service...”

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Oct 13,2020
Minithumbup
Ashli
Stephen
By: 'Deborah'
Oct 13,2020
0 people found
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We have recently sold our house through Castles in Enfield and we are very happy with the service. Stephen, Ashli and Franco were professional, and friendly from day 1, organising lots of viewings with us (contacting by phone then following up with an email ) and giving ...
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“Great service highly recommended...”

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Sep 25,2020
Minithumbup
By: 'Mandy'
Sep 25,2020
0 people found
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Well what can I say about Castles Enfield. Amazing team. Kept us up to date with progress throughout and constantly gave us valuable feedback after each viewing. Took the trouble to thoroughly explain the end to end process. All went smoothly. The team was polite ...
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“Really pleased with the service I received. F......”

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Sep 24,2020
Minithumbup
Franco
By: 'Lukia'
Sep 24,2020
0 people found
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Really pleased with the service I received. Franco was very supportive and helpful. They were efficient and always called me back....
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“Highly professional and very helpful...”

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Sep 17,2020
Minithumbup
Stephen
Ashley
By: 'N'
Sep 17,2020
0 people found
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Stephen, Ashli and Franco were highly professional and very helpful at all times. My flat proved quite difficult to sell due to covid-19 but we got there in the end. Thank you so much!...
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“Id like to thank Alex and sertac for ongoing ......”

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Aug 20,2020
Minithumbup
Alex
Sertac
By: 'Mr'
Aug 20,2020
0 people found
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Id like to thank Alex and sertac for ongoing help and support. Its nice to see people doing g that little extra to ensure everything goes to plan. You are both a credit to your team. Thanks again...
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“DISCRIMINATION...”

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Jul 23,2020
Minithumbdown
By: 'Larysa'
Jul 23,2020
1 people found
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Very disappointing experience indeed. Agency obviously has very low moral and ethical values if they think that direct discrimination is the way to treat their customers. I experienced direct discrimination on the grounds of sex and marriage/civil partnership; and when a complain was raised, ...
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“Max at Castle's was amazing throughout the pr......”

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Jul 15,2020
Minithumbup
Max
David
By: 'Paul'
Jul 15,2020
0 people found
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Max at Castle's was amazing throughout the process, which can be a pretty stressful at times. But he was always at the end of the phone whenever we had any questions or needed some reassurance and never needed chasing. He worked really hard for us ...
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“We had a thoroughly positive experience with ......”

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Jul 15,2020
Minithumbup
Max
By: 'Gethin'
Jul 15,2020
0 people found
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We had a thoroughly positive experience with Castles. Max personally went out of his way to research, locate and forward us the perfect properties to choose from. If we were ever to sell in the future, we would definitely return to Max, because of how ...
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“Professional and efficient in spite of covid-19...”

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Jul 13,2020
Minithumbup
Max
By: 'Steve'
Jul 13,2020
0 people found
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Max was very professional and competent, provided an efficient and helpful service throughout, in spite of covid-19 related hiccups! Thanks...
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“Thoroughly helpful...”

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Jul 08,2020
Minithumbup
David
Josh
By: 'Laura'
Jul 08,2020
0 people found
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Castles were thoroughly helpful throughout the process and a hundred times more courteous and pleasant to deal with than all other agents I've dealt with....
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“Excellent service by great individuals.Bough......”

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Jul 06,2020
Minithumbup
Stuart
Mikhael
By: 'Mazlum'
Jul 06,2020
0 people found
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Excellent service by great individuals. Bought several properties from Castles now, service is excellent every time. Attentive to detail, do not sit on things and are very helpful every time you need their assistance. Would definitely recommend!...
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“Castles Estate Agents (London) Hackney...”

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Jul 06,2020
Minithumbup
David
By: 'Chiaka'
Jul 06,2020
0 people found
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It was an absolute pleasure working with David, Max and the team at Castles Hackney. David and Max were friendly and always at the other end of the phone whenever you needed them, they possessed very good knowledge of the property market both local and ...
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“I highly recommend the Castles team when sell......”

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Jun 30,2020
Minithumbup
Stuart
Sam
By: 'Shell'
Jun 30,2020
0 people found
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I highly recommend the Castles team when selling a property. Stuart and Sam were professional and efficient from start to finish and when communications between lawyers broke down due to staff being furloughed as a result of COVID, Stuart and his team worked consistently with ...
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“Sold property in Feb 2020.Selling process was professional and efficient. ......”

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Jun 27,2020
Minithumbup
Stephen
By: 'GEfthy'
Jun 27,2020
0 people found
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Sold property in Feb 2020. Selling process was professional and efficient. Stephen and his team were always on hand to answer any queries or concerns. When messages were left they always got back to us same day with reassurance and with the information required. Whole process ...
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“Really great experience working with David an......”

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May 26,2020
Minithumbup
David
By: 'Christian'
May 26,2020
0 people found
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Really great experience working with David and the team at castles would recommend! Really good communication and easy to work with David,He is a great guy,very informative , always a good listener and very proactive manager.David was very understanding when things where going ...
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“I don't usually write reviews but felt I had ......”

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May 07,2020
Minithumbup
Alex
By: 'Charmaine'
May 07,2020
0 people found
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I don't usually write reviews but felt I had to thank Alex (Castles Edmonton ) publicly for going above and beyond to help my family secure the home we so badly wanted. From the first contact I made with Alex until the very end when my ...
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“Castles team members are great! They have hel......”

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May 07,2020
Minithumbup
Alex
Sertac
By: 'Alina'
May 07,2020
0 people found
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Castles team members are great! They have helped me throughout my tenancy with professionalism and promptness. Highly recommend! Thank you Alex, Sertac and the lovely ladies from Maintenance team....
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“Would highly recommend Castle Estate Agents, ......”

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May 04,2020
Minithumbup
By: 'Aamrah'
May 04,2020
0 people found
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Would highly recommend Castle Estate Agents, made selling my home a breeze, no stress, no hassle. Wonderful, helpful, friendly and professional staff....
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“Dedication, professionalism and compassion....”

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Apr 15,2020
Minithumbup
Alex
By: 'Samuel'
Apr 15,2020
0 people found
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Dedication, professionalism and compassion amongst many others are what a tenant needs from their Estate Agent and these guys got it all. Alex, as well as other colleagues is highly professional and compassionate. He always gave valuable advise. I can’t recommend them highly enough. ...
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“Alex and Sertac were really helpful, and prof......”

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Apr 10,2020
Minithumbup
Alex
Sertac
By: 'Phil'
Apr 10,2020
0 people found
this helpful
Alex and Sertac were really helpful, and professional. I felt very much I could trust them and I would definitely recommend them. This was about finding a tenant for my property in Edmonton. I think they know the market very well. 10/10 !!...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London)

Regional Awards won by Castles Estate Agents (London)

Individual Branch Awards

Enfield, EN3

London, N9



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