Castles Estate Agents (London)
4.9/5, 936 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

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Latest Reviews

 View all Reviews 936
4th Nov 2023
reviewed by 'Nurul'
“When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield ......”
2nd Jun 2023
reviewed by 'Barbara'
“I recently sold my property in Wood Green. I was dealing with Sergio who did a fantastic job. He kept ......”
20th Feb 2023
reviewed by 'Salv'
“I approached Nof Tona at Castles after a proposed sale fell through at the last minute with another firm of ......”
6th Feb 2023
reviewed by 'B'
“The best estate agent in Enfield. Bought a flat with them and sold it 10 years later. Really amazing team. Great ......”
27th Jan 2023
reviewed by 'Ehsan Q'
“Ashli promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. Ashli & Stephen ......”
20th Dec 2022
reviewed by 'Mr L simmonds'
“Franco and Stephen and the whole team were all very helpful all the way through the sale and kept me ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £34,000 £4,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 0 73 3 459 5 316 3 19 4
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Letting agents
Latest Properties for Sale   1637
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Castles Estate Agents (London) Branches (view all 7)
Crouch End, N8
Edmonton, N9
Enfield, EN3
Hackney, E5
Palmers Green, N13
Tottenham, N15
Waltham Abbey, EN9

“Professional Perfection...”

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Jun 22,2018
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Stuart
By: 'W'
Jun 22,2018
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Having not had any previous experience of selling a property, I had no idea of what to expect when I walked into Castles Estate Agents. After explaining I had a property I wished to put on the market I was promptly introduced to the manager, ...
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Comment on agent fees
Very acceptable, nowhere near what I was expecting to pay.
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“Incredible Team!...”

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Jun 20,2018
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By: 'Dee'
Jun 20,2018
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James and Alexei were brilliant throughout the whole buying process. They were polite, available, attentive and always followed up. We had seen countless properties through most of the estate agents in Haringey and we can easily say that these guys are the best and stand ...
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N/A
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“Really lovely and helpful...”

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Jun 15,2018
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Alex
By: 'Zoe'
Jun 15,2018
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Alex was really helpful and lovely from our first conversation till present. It was my first time renting as I have previously lived in a property which i owner. Was very understanding and helpful when trying to find a landlord who would allow pets. Good ...
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“Excellent For Landlords...”

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Jun 01,2018
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Alex
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Sertac
By: 'Kevin'
Jun 01,2018
0 people found
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I have used Castles for letting my flats for around 15 months and I have to say that they have been brilliant. They realistically estimated my prospective rents and have found brilliant tenants for me and continued to support me through the tenancy. The repairs team ...
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Comment on agent fees
The fees are average for the area but I pay it to save myself hassle rather than letting directly, so it feels value for money to me.
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“Professional, helpful, friendly...”

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May 29,2018
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Josh
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David
By: 'First-time'
May 29,2018
0 people found
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I am very glad with the service i received from Josh, David and Max at Castles Hackney. They've been very supportive all the way through the process and did their best to finalize the purchase in the agreed time frames. I would also like to ...
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“Good Service...”

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May 28,2018
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By: 'Ben'
May 28,2018
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We received good service from Stephen at Castles. He kept us informed throughout the process and handled our communication with the sellers very well throughout....
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“Have just sold our property with the help of James and Alexei.The whole process took approx 11 weeks from start to finish.Both were very professional...”

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May 22,2018
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By: 'We've'
May 22,2018
0 people found
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Have just sold our property with the help of James and Alexei.Smooth,professional and honest experience.Whole process has taken about 12 weeks.Would recommend this branch of Castles and James and Alexei....
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Comment on agent fees
The fees were on a par with other agents.
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“Great Service for our first property purchase...”

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May 19,2018
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Panos
By: 'Nate'
May 19,2018
0 people found
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My girlfriend and I worked with Castles to purchase our first property and I have to say, we had a very pleasant experience. Russell and Panos were great to work with and dealt with any issues quickly and efficiently, keeping us in the loop at ...
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“Professional and personable top class experience during a difficult sale. Could not be more pleased with the service from David and Josh...”

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May 14,2018
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David
By: 'Seller'
May 14,2018
0 people found
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We didn't have the most straight forward sale due to a very nervous buyer and consequently they decided to hire the most incompetent solicitor who blocked the entire process but David and his team went above and beyond for us navigating unusual circumstances and tricky ...
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Comment on agent fees
Reasonable when compared to competitors, but in the current market it's slightly hard to swallow. The service however made up for it!
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“Supportive and informative estate agents...”

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May 13,2018
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David
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Max
By: 'SN'
May 13,2018
0 people found
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I have experienced first hand how supportive the Castles team are. Max showed me around properties in the area and was open to lots of questions at the start of the process. The disappointing point was that the lease years were wrong on the particulars, ...
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“Erion Hibro...”

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May 12,2018
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By: 'Erion'
May 12,2018
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I was very happy with the service I received. I first purchased my flat with James at Castles and was thrilled to hear he was still there when I returned to sell. He was supported by his team and I received excellent customer service the ...
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Comment on agent fees
Very good value
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“good...”

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May 09,2018
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By: 'Lisa'
May 09,2018
0 people found
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The service I received from Castles on Hertford road was always professional, the staff were friendly and helpful We did have issues with a buyer initially which wasted a lot of time but The staff at Castles were very honest about the issues and got ...
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Comment on agent fees
The Fees are okay
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“My review...”

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May 06,2018
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Ashley
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Stephen
By: 'Satisfied'
May 06,2018
0 people found
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I'm very appreciative of their tenacity after an abortive sale last year. They have good customer service and empathise with the frustrations of selling property....
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Comment on agent fees
The fees appear fair.
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“Max was great at finding a new buyer for my Flat. At the last minute he managed to find someone quickly and agree the asking price....”

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May 04,2018
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Max
By: 'Tom'
May 04,2018
0 people found
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Max was patient and incredibly accomadating. I was impressed at how quickly he found a new buyer and made the process stress free by be calm and thoughtful through out each stage of the sales and buying process....
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“Executor selling property...”

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May 03,2018
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Panos
By: 'Executor'
May 03,2018
0 people found
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I had to sell my niece's flat following her sudden death. Russell and Panos were extremely helpful and sorted the open day, liaising with the solicitor and clearing the flat and so many other extras. I am eternally grateful for their help and guidance and ...
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Comment on agent fees
Fees were extremely reasonable.
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“Efficient and stress free...”

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May 02,2018
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Daniel
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Tom
By: 'RachelC'
May 02,2018
0 people found
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From start to finish our experience with Tom and Daniel was excellent. They kept in regular contact giving feedback on viewings and sold our house very quickly. They made the process of the sale easy and stress free by keeping in regular contact. We would ...
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Comment on agent fees
The fees were as expected and reasonably priced. The service provided was well worth the money.
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“Good communication and really helpful agents...”

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May 01,2018
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Max
By: 'Dermot'
May 01,2018
0 people found
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I recently completed on an apartment which was sold via Castles. Throughout the transaction Max was always quick to reply and get back to me with any queries that I had, which was great as I was a first-time buyer and the process can be ...
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Comment on agent fees
I was purchasing and thus did not pay fees
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“Professional efficient service...”

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Apr 20,2018
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By: 'Tulin'
Apr 20,2018
0 people found
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James and his team provided a first class service. All queries dealt with respect and courtesy. Cannot speak highly enough for the service received. Nothing was too much trouble. Would recommend them to all family and friends...
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Comment on agent fees
First rate service
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“I would not hesitate to recommend Castles, David and Max were exemplary in their handling of the sale of our flat from start to finish....”

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Apr 18,2018
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David
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Max
By: 'Julie'
Apr 18,2018
0 people found
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I would not hesitate to recommend Castles. David and Max were exemplary in their handling of the sale of my flat from start to finish. I was seriously considering going with an online agent but I'm so pleased i didn't because I really don't think ...
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Comment on agent fees
They earned every penny!
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“Reassured from the get go...”

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Apr 15,2018
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Alex
By: 'Pranay'
Apr 15,2018
0 people found
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Alex was outstanding from the moment we first met with him. Arranging a suitable time to be there for us to meet, and on the several occasions we need afterward as well. Being first time buyers we couldn't have asked for a better introduction to ...
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Comment on agent fees
Good
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“Purchase went well...”

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Apr 12,2018
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Max
By: 'First-time'
Apr 12,2018
0 people found
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Max was very communicative, responsive and patient. Based on my experience I felt that his approach was honest and ethical....
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n/a
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“Worth the money...”

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Apr 11,2018
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Max
By: 'Victoria'
Apr 11,2018
0 people found
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I initially went with an online agency but then went with castles at the same time. They got lots of people to view and found a buyer quickly. The market is a bit shaly so actually getting the flat sold was not fun but Max ...
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Comment on agent fees
Seems like a lot but I think they did end up having to do a lot of work for it so probably not too bad after all.
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“Great Estate Agents...”

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Mar 27,2018
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By: 'Ms'
Mar 27,2018
0 people found
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Castles, helped ease what was an extremely challenging sale. I had never had to buy and sell together. I hurriedly put my property up for sale with another Estate Agents first only to be totally let down by the property being priced too high and ...
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Comment on agent fees
Very reasonable fees.
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“Best agents ever!...”

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Mar 17,2018
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Panos
By: 'Marianp'
Mar 17,2018
0 people found
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We instructed castles estate agents after trying an online estate agent previously. The experience was a complete revelation as to why paying for a proper estate is money well spent. The valuation was spot on, the speed at which they found a buyer was amazing, ...
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Comment on agent fees
Very reasonable, for the service provided
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“Alex is incredible. Being new to property, I really needed ......”

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Mar 12,2018
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Alex
By: 'G.'
Mar 12,2018
0 people found
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Alex is incredible. Being new to property, I really needed an agent who was patient, knowledgeable and had my best interests in mind. I found all of those qualities from Alex at Castles. Having helped me now for nearly 2 years with great tenants, I am ...
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“Just resently move in to my new flat.all process ......”

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Mar 12,2018
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By: 'Peter'
Mar 12,2018
0 people found
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Just resently move in to my new flat.all process went smoothly and with full satisfaction thanx to Craig.Thank you for being so helpful and professional....
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Comment on agent fees
Fees are very reasonable
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“Max made the process of buying our first property pretty ......”

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Mar 10,2018
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By: 'Patrick'
Mar 10,2018
0 people found
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Max made the process of buying our first property pretty seamless. His friendly and relaxed demeanour was appreciated. After searching for a while with various estate agents, we ended up buying the first and only property that Max showed us....
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Comment on agent fees
Indifferent.
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“Alex has been extremely helpful when dealing with issues pertaining ......”

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Mar 08,2018
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Alex
By: 'Nick'
Mar 08,2018
0 people found
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Alex has been extremely helpful when dealing with issues pertaining to the rental of my flat. At the end of a long, succesful tenancy, although she didn't have to, she offered to make sure the tenant has left the property in good order and that ...
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Comment on agent fees
Agency fees have been quite reasonable.
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“A very reliable and honest person who knows the current ......”

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Mar 05,2018
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David
By: 'Tonybabs'
Mar 05,2018
0 people found
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A very reliable and honest person who knows the current market and would give sound advice accordingly without any hesitation....
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Comment on agent fees
The Agent's Fees is very good and reasonable. Personally, I think this Agent went beyond my expectations for the percentage of money which they charged.
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“I had been looking to buy a new home in ......”

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Mar 05,2018
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David
By: 'Ms'
Mar 05,2018
0 people found
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I had been looking to buy a new home in Hackney since September of last year and I was reliant upon upon David Sipple at Castles Estate Agents to make sure this became a reality. He did everything he could to prevent and minimise delays ...
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Comment on agent fees
I was a purchaser so no fees.
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London)

Regional Awards won by Castles Estate Agents (London)

Individual Branch Awards

Enfield, EN3

London, N9



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