Castle Residential (Glasgow)
2.1/5, 36 reviews
28% recommended
50% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
47% lettings fee satisfaction
Castle Residential are one of Glasgow & Renfrewshire show more Castle Residential are one of Glasgow & Renfrewshire
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Latest Reviews

 View all Reviews 36
12th Dec 2022
reviewed by 'Unhappy'
“I am a landlord and I am so happy to no longer be using Castle Residential. They do not inform ......”
2nd Sep 2022
reviewed by 'MR M MCKENNA'
“Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very ......”
15th Aug 2022
reviewed by 'Darren'
“They are con artists of the best kind. They know how the system works and use it to con people ......”
6th Jan 2022
reviewed by 'Robert ormond'
“Avoid avoid avoidThey just ignore emails, requests, dont answer any questions get repairs done without ur permission at 2-3 times ......”
27th Mar 2021
reviewed by 'Mark'
“Castle residential failed to take a full deposit from a tenant, but gave them the keys to my flat anyway. ......”
25th Sep 2019
reviewed by 'mark'
“They really do not care. They will tell you absolutely anything so you get off the phone and they can ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 80% 47% £295 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 7 8 16 0 0 0 0 0 3
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 11:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Castle Residential (Glasgow) Branches (view all 2)
Glasgow, G3
Paisley, PA1

“Avoid....”

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Dec 12,2022
Minithumbdown
By: 'Unhappy'
Dec 12,2022
2 people found
this helpful
I am a landlord and I am so happy to no longer be using Castle Residential. They do not inform you when problems arise and in fact, lie to neighbouring owners that you are not interested in dealing with issues that affect them. I constantly ...
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“AVOID LIKE THE PRAGUE...”

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Sep 02,2022
Minithumbdown
By: 'MR M MCKENNA'
Sep 02,2022
1 people found
this helpful
Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very poor customer service. Will only do the bare minimum after a legal letter is put in. They took over a year to bodge repair the ...
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“They are con artists of the best kind....”

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Aug 15,2022
Minithumbdown
By: 'Darren'
Aug 15,2022
0 people found
this helpful
They are con artists of the best kind. They know how the system works and use it to con people out of their hard earned money. For the flat I rented, I never got a moving in inventory. I asked for it at least 4 times. ...
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“Avoid avoid avoidThey just ignore emails, re......”

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Jan 06,2022
Minithumbdown
By: 'Robert ormond'
Jan 06,2022
2 people found
this helpful
Avoid avoid avoid They just ignore emails, requests, dont answer any questions get repairs done without ur permission at 2-3 times the normal costs u only know about it when ur rents paid short and ive been with them for 15yrs...
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By: PD
Jul 22, 2022
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I see the cowboys are still in business. These guys & girl lie for a living , not A rental agent. ...

“Avoid Castle Residential...”

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Mar 27,2021
Minithumbdown
By: 'Mark'
Mar 27,2021
0 people found
this helpful
Castle residential failed to take a full deposit from a tenant, but gave them the keys to my flat anyway. Within 3 months of the tenancy, that tenant caused damage (that I paid for) and began late payments of rent. She caused considerable damage to my ...
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“They really do not care. They will tell you a......”

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Sep 25,2019
Minithumbdown
By: 'mark'
Sep 25,2019
8 people found
this helpful
They really do not care. They will tell you absolutely anything so you get off the phone and they can get back to reddit or whatever the hell it is they do all day. I can tell you what they aren't doing. Any work you're ...
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“Avoid at all costs whether you are a Landlord or a Tenant!...”

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Aug 20,2019
Minithumbdown
By: 'TJH'
Aug 20,2019
5 people found
this helpful
I am a Landlord with a few properties who were managed by Castle Residential (Paisley) as soon as they had the properties trouble began instantly, constant calling asking for documentation to be provided, I am 100% sure that repairs were falsified also, never a straight answer ...
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By: Dg
Jul 08, 2020
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Hi, I am a tenant in of of the properties 'managed' by Castle. We've been notifying them with the same repair requests for almost a while year now with not much progress so can assure you they are not doing anything correctly. We have documentation all communication with them over the last year and are now seeking legal advice and looking to raise action through the first tier tribunal. If you would like to discuss this please feel free to email me at - [email protected] ...

“Bad Experience...”

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Nov 19,2018
Minithumbdown
By: 'LM'
Nov 19,2018
9 people found
this helpful
Incompetent and unhelpful. They have a very poor attitude when any issues are highlighted to them....
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“Money hungry con artists...”

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Oct 25,2018
Minithumbdown
By: 'Kingsintheircastle'
Oct 25,2018
6 people found
this helpful
Absolute disgusting way of treating tenants, never resolve reported problems including those that left a broken window shambly covered up on a ground floor flat. Take a extortionate amount of deposit for cleaning fee that isn't carried out....
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Comment on agent fees
Bad
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“8 weeks not called back or email reply once...”

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Sep 15,2018
Minithumbdown
By: 'Adrian'
Sep 15,2018
5 people found
this helpful
I rented out a property with castle and need details for council tax. I Have been in contact via phone for 8 weeks(Kirsten then Ross) constantly told they would return call. I have not once received a call return in that time. I was told ...
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Comment on agent fees
Bad(overpriced for poor service)
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“Well Done & Thank you...”

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Sep 05,2018
Minithumbup
By: 'New'
Sep 05,2018
1 people found
this helpful
I had to find a suitable place for my daughter who got a place at UWS and travelled over from Ireland with her for the weekend. We were amazed to get a super flat within 3 days :) We tried several other agents in Paisley but they ...
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Comment on agent fees
No Extra Fees Charged
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“No Thanks.....”

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Aug 21,2018
Minithumbdown
By: '-'
Aug 21,2018
6 people found
this helpful
Only negative experiences with Castle Residentials. The agent had never been to the property before and had the wrong keys. In the second viewing, the agent never arrived. For the third viewing the agent was noticeably late. After our poor experiences with Castle Residentials, we ...
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“Con artists and liars...”

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Jun 18,2018
Minithumbdown
By: 'Scicomten'
Jun 18,2018
8 people found
this helpful
I let a property for a year and a half, was made to pay crazy fees, they may have been illegal, double deposit. then they took £250 rather than £100 for dog deposit. Never logged dog deposit with safe-deposit Scotland so illegal and trying to con me ...
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Comment on agent fees
Fees are aweful, really high
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“New property...”

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Jun 17,2018
Minithumbup
By: 'Happy'
Jun 17,2018
0 people found
this helpful
I just wanted to leave a review to say thank you to the staff of Castle Residential who have made the move in process for my daughter into her first flat run smoothly. The team have been very efficient and were extremely polite and understanding ...
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“Absolute nightmare...”

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Jun 07,2018
Minithumbdown
By: 'KIAN'
Jun 07,2018
7 people found
this helpful
We live in one of their properties in Glasgow and the experience is been horrible and things started getting from bad to worse since we moved in. When we first moved in the house looked fine but then in less than a month the issues ...
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Comment on agent fees
Absolute bad they do nothing yet charge a fee to you.
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“Thankyou...”

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Apr 10,2018
Minithumbup
By: 'Angie'
Apr 10,2018
0 people found
this helpful
I have been with Castle residential for over 4 years and they have been brilliant throughout my tenancy, the only reason I am leaving is because I am moving to the other end of the country. I could not recommend them enough. I moved to Paisley ...
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“very helpful agency , really took time to help find me ......”

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Feb 05,2018
Minithumbup
By: 'darren'
Feb 05,2018
0 people found
this helpful
very helpful agency , really took time to help find me a home. would recommend to my friends about this agency...
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Comment on agent fees
very good and reasonable
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“I have been with the agency for 3 and half years ......”

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Nov 29,2017
Minithumbup
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Jacqueline
By: 'Kirsty'
Nov 29,2017
1 people found
this helpful
I have been with the agency for 3 and half years now, I have had no issues, I have met my landlord and the staff are always friendly and helpful. I would highly recommend this agency....
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“I have been living in a castle residential property for ......”

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Nov 21,2017
Minithumbup
By: 'grae'
Nov 21,2017
2 people found
this helpful
I have been living in a castle residential property for just over a month now and they couldn't have tried harder for us. the have bent over backwards with every issue we have had with the property no matter how minor. they are very lovely ...
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Comment on agent fees
not a problem at all
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“This is the worst agent I have ever rented through.... ......”

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Nov 01,2017
Minithumbdown
By: 'Bukola'
Nov 01,2017
6 people found
this helpful
This is the worst agent I have ever rented through.... extremely unprofessional. Been without heating for a whole week now.... got no inventory when I moved in until I asked. Doesn't reply to emails. Simply terrible...
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“fantastic agency cannot fault them. had a leak in my ......”

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Oct 06,2017
Minithumbup
By: 'angie'
Oct 06,2017
2 people found
this helpful
fantastic agency cannot fault them. had a leak in my bathroom one night and had to phone the emergency number. the contractor came and sorted the issue on the same night. the staff in paisley are always available when i need them...
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Comment on agent fees
very good
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“I have rented with castle now for several years and ......”

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Oct 02,2017
Minithumbup
By: 'Stephen'
Oct 02,2017
3 people found
this helpful
I have rented with castle now for several years and have always received a remarkable service. The staff are very attentive and patient with any queries I've called about ... last week I called to extend my lease again for a further 12 months :)...
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Comment on agent fees
Very good and reasonable
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“Dangerous * business practice is the standard with this letting agent.......”

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Sep 28,2017
Minithumbdown
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Laura
By: 'Lauren'
Sep 28,2017
36 people found
this helpful
Dangerous * business practice is the standard with this letting agent. First of all Laura Ross the 'move in coordinator' charged us over £155 in illegal fees - she first of all denied doing this and then when we were able to provide evidence via bank statements ...
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Comment on agent fees
Common practice to charge illegal fees.
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“A few issues when we rented through them. Firstly the ......”

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Sep 20,2017
Minithumbdown
By: 'Spectre'
Sep 20,2017
7 people found
this helpful
A few issues when we rented through them. Firstly the obvious illegal fees we had to pay up front despite them being illegal, not sure if Castle has learned this yet. Secondly upon leaving they wanted to keep more of our deposit than was fair, ...
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By: Jayne
Apr 13, 2018
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Hi, I have put a note of interest in on a property with this company and no mention made of extra fees but the. They suddenly asked for £55 each for credit reference checks but I believe this is illegal? Is this the same thing you were asked to pay? Thanks ...

“Worst agency ever! Agent didn't came on viewing TWICE! And ......”

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Aug 29,2017
Minithumbdown
By: 'Todor'
Aug 29,2017
7 people found
this helpful
Worst agency ever! Agent didn't came on viewing TWICE! And then they told me they don't want to work with me cuz I didn't go on the 3rd viewing , and the only reason for that was they gived me the wrong address...
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“Flat infested with bugs, on off leak for six months, ......”

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Aug 04,2017
Minithumbdown
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Matt
By: 'Vulpine'
Aug 04,2017
11 people found
this helpful
Flat infested with bugs, on off leak for six months, buzzer doesnt work, no service, everyone on holiday or in meeting, actively lie, £5,000 of damage, fix nothing but the cheepest tasks. Neighbours murdered someone, still live here. Pidegons in cupboards, claim landlord is penniless, when ...
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Comment on agent fees
Nonexistent, the landlord owns the property.
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By: Living Rent
Sep 11, 2017
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Hi Vulpine, We are a tenants' union called Living Rent, currently supporting some of our members who have had similar experiences with Castle Residential, forced to live in unsafe conditions. We are organising a collective case against them at the moment. Get in touch with us at [email protected] to see if we can work together! Thanks Living Rent ...

“Viewed a property on the 15th of June 2017, placed an ......”

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Jul 07,2017
Minithumbdown
By: 'James'
Jul 07,2017
11 people found
this helpful
Viewed a property on the 15th of June 2017, placed an offer on the property via my lawyer as advised by the estate agent. 2 weeks had past without any word about my offer not even a call to decline or accept my offer. Every time my ...
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“I'm not one for bothering with reviews but I feel ......”

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Jul 07,2017
Minithumbdown
By: 'Holly'
Jul 07,2017
10 people found
this helpful
I'm not one for bothering with reviews but I feel people need to be warned to avoid using this company. The service we received with the move in to our flat was shockingly bad, not once did we receive an apology as the agents made ...
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“This is by far the most unorganised agency company I ......”

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Mar 16,2017
Minithumbdown
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Matt
By: 'Ruth'
Mar 16,2017
16 people found
this helpful
This is by far the most unorganised agency company I have ever gone through. Myself and my friend were told we got this 6 bedroom flat for next year. As students we were very excited to hear we had gotten this flat. However we were told ...
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By: Living Rent
Sep 11, 2017
View all comments (3)
Hi Ruth, Living Rent is Scotland's tenants' union, and we are currently supporting members against Castle Residential, who have also charged illegal agency fees, forced to live in unsafe conditions and faced with harassment and intimidation. If you would like any support or are interested in helping out with our case, drop us an email [email protected] and check out our Facebook page and recent protest at their Paisley offices. https://www.facebook.com/LivingRentGlasgow/ Thanks Livin ...

“Rubbish. Wasted our time as we registered for a viewing. ......”

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Mar 03,2017
Minithumbdown
By: 'AngryTenant'
Mar 03,2017
6 people found
this helpful
Rubbish. Wasted our time as we registered for a viewing. My husband took unpaid leave from his work. The day we were supposed to be at the viewing we couldn't find the house so we called the agency. Yup, the viewing had been cancelled because ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:35 AM 22/01/2016 by Matt McCusker

Awards won by Castle Residential (Glasgow)

Regional Awards won by Castle Residential (Glasgow)

Individual Branch Awards


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