Castle Estates
3.1/5, 126 reviews
52% recommended
94% lettings valuation accuracy
81% lettings fee satisfaction
Castle Estates are a respected and well-established force in the Residential Property Management market. show more Castle Estates are a respected and well-established force in the Residential Property Management market.

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Latest Reviews

 View all Reviews 126
25th Oct 2023
reviewed by 'Lottie-Rose'
“Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I ......”
14th Sep 2023
reviewed by 'Alison Wright'
“Appalling customer service. Total disregard for the tenant. Staff need training regarding GDPR. Derogatory and inflammatory unjustified and non evidenced ......”
25th Jul 2023
reviewed by 'Paul'
“I have used them to let my flat recently and I could not have hoped for a better and smoother ......”
6th Feb 2023
reviewed by 'Bethan'
“I was in a student house for a year and they took months to fix anything and when they had ......”
3rd May 2022
reviewed by 'Shabs'
“I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the ......”
27th Apr 2022
reviewed by 'SB'
“Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 81% £325 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 11 27 43 0 2 0 0 5 4
Opening Hours
  • Monday: 09:00 - 19:30
  • Tuesday: 09:00 - 19:30
  • Wednesday: 09:00 - 19:30
  • Thursday: 09:00 - 19:30
  • Friday: 09:00 - 19:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Castle Estates Branches (view all 50)
Aylesbury, HP20
Barnet, EN5
Barton St David, TA11
Battle, TN33
Beeston, NG9
Beeston Nottingham, NG9
Branhall, SK7
Bristol, BS8

“We moved in around the end of winter 2011 and at ......”

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Mar 15,2013
Minithumbdown
By: 'Mr'
Mar 15,2013
2 people found
this helpful
We moved in around the end of winter 2011 and at first everything seemed fine and we was happy. It wasnt until little things needed doing like repairing the letterbox and the outside porch light that we noticed the company was full of lies. Then the ...
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What agent could do to change your mind?
They could/should of; Done the repairs, Returned my calls, Billed me fairly for bulbs etc Not ripped me off
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“I have been dealing with Castle Estates at Battle for ......”

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Jan 17,2013
Minithumbup
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Diane
By: 'C'
Jan 17,2013
1 people found
this helpful
I have been dealing with Castle Estates at Battle for some years now and have always found them to be friendly, professional, efficient and happy to "go the extra mile" when necessaary. I own a number of properties and am frequently travelling therefore it is ...
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By: Castle Estates Battle
Jan 28, 2013
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Thank you for your comments C J G Campbell. It has been a pleasure to act as your agent these past few years and hope we can continue to have your confidence in us. Thank you. Kind regards, Castle Estates Battle ...

“Castle Estates have been my letting agent for the past 12 ......”

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Dec 14,2012
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Peter
By: 'Bev.'
Dec 14,2012
0 people found
this helpful
Castle Estates have been my letting agent for the past 12 years for the property I own in Battle. They have always been most professional with each let. Human nature being as it is, lets don't always go to plan. This is where there knowledge and ...
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By: Castle Estates Battle
Jan 28, 2013
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Thank you for your comments Bev. We do try to keep both parties happy and glad you have been and are happy with the service we provide you. Thank you. Kind regards, Castle Estates Battle ...

“All staff were most helpful and friendly . Had only a ......”

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Dec 01,2012
Minithumbup
By: 'Patricia'
Dec 01,2012
1 people found
this helpful
All staff were most helpful and friendly . Had only a short time to find a property to rent during a visit from Spain and staff were able to quickly arrange a series of viewings of suitable propertiesand to help to process all the paperwork while ...
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By: Castle Estates Battle
Jan 28, 2013
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Thank you for your comments, it was a pleasure to help you with your move. Kind regards, Castle Estates Battle ...

“This is for the Swindon office, Kyle was very professional ......”

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Oct 03,2012
Minithumbup
By: 'Avril'
Oct 03,2012
0 people found
this helpful
This is for the Swindon office, Kyle was very professional and kept me informed every day of new propertiescoming on and I would recommend him without doubt, very helpful....
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“me and my girlfriend where looking for a first property ......”

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Sep 09,2012
Minithumbdown
By: 'bramhall'
Sep 09,2012
3 people found
this helpful
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. ...
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By: Lynn Wood
Feb 27, 2013
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“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any further other than to state that the aforementioned member of staff does not receive emergency calls from tenants” ...

“Worse service and people I have ever dealt with. EVER. ......”

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Jul 06,2012
Minithumbdown
By: 'Rather'
Jul 06,2012
4 people found
this helpful
Worse service and people I have ever dealt with. EVER. First off, we were tricked into renting an appalling property compared to the one we had originally signed on for. Which we ALL signed the contract LEGALLY and yet we were shoved into this disgusting ...
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What agent could do to change your mind?
They could close down and help make the world a better place.
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“This agency is a pathetic excuse to call itself a ......”

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Feb 09,2012
Minithumbdown
By: 'Ertugrul'
Feb 09,2012
5 people found
this helpful
This agency is a pathetic excuse to call itself a real estate agency. First of all you get conned into viewing some banged up properties, and later on promises that they will fix it up after you take the property. Took them a whole month ...
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What agent could do to change your mind?
They could have made sure TV in property was functioning, or got us a new one asap after we told them it was defect. took them four months to get us a new one.. stop selling me BS about the landlord not working with them to solve issues, as my contract is with them and not with the landlord. be less harrassing on phonecalls and SHOULD not have called my employer to complain about me not giving back keys to property back in time while I am waiting on my deposit. THEY NEED TO CLOSE DOWN CASTLE ESTATES GREENOCK OR REARANGE THE CREW INSIDE!
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By: Castle Estates
Mar 01, 2012
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We apologise if the tenant feels he did not receive a satisfactory service. However we must make it clear that despite the comments made:- The property has a current Gas Safety Certificate The boiler and has a Scottish Gas maintenance contract The roof leaks occurred in a common roof area during the worst storms in the area on record. Common repairs are carried out by the factor not the landlord. He has no control over the weather, contractors or the factor. Mould was caused by condensa ...

“All I can say is STAY AWAY. Never have I ......”

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Feb 08,2012
Minithumbdown
By: 'STAY'
Feb 08,2012
3 people found
this helpful
All I can say is STAY AWAY. Never have I dealt with so many rude people in one office, they never answer their phones or call back when they say they will. I had to chase them for the first 3 months of my tenancy to ...
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What agent could do to change your mind?
Change there attitude towards people we may be students but were not stupid or a piece of dirt you stepped in
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“We viewed a property in mid-May this year and immediately ......”

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Jul 21,2011
Minithumbdown
By: 'rodelinda'
Jul 21,2011
5 people found
this helpful
We viewed a property in mid-May this year and immediately put down the holding deposit. Castle assured us that the property would be available by the time we had to move (end of July - two and a half months' leeway). The only thing left ...
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“If you can at all avoid do so at all ......”

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Jun 23,2011
Minithumbdown
By: 'bentom01'
Jun 23,2011
1 people found
this helpful
If you can at all avoid do so at all costs.!!!!!! We were advised that a property would welcome our dogs, my husband then travelled 230 miles from Manchester to West Kilbride to view the property. The next day we e-mailed to ask what to do ...
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“Rude and obnoxious staf in this greenock office....treat you ......”

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Jun 20,2011
Minithumbdown
By: 'rentajoke'
Jun 20,2011
2 people found
this helpful
Rude and obnoxious staf in this greenock office....treat you like dirt and gave me the wrong information.....i travelled a distance of 100 miles to sign a contract only to have been misguided by them..their excuse..the girl in the office who phoned me ...
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“Terrible service from this office. Advertisement misspelt, wrong details put ......”

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May 07,2011
Minithumbdown
By: 'Landlord2011'
May 07,2011
8 people found
this helpful
Terrible service from this office. Advertisement misspelt, wrong details put on website. Lights left switched on for days at a time after Agent had been to property to do viewings. Very offputting as when ringing the office it takes forever for the phone to be ...
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“Don't have an especially high opinion of individuals in this ......”

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Apr 11,2011
Minithumbdown
By: 'tiredoftheexcuses'
Apr 11,2011
6 people found
this helpful
Don't have an especially high opinion of individuals in this line of work, but these people take the piss. Staff and manager (when you can get through to him and on the very rare occasion he bothers to return phone calls) are experts in weasel-worded ...
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By: 25 Bentinck Road Nottingham
Oct 26, 2012
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Awful awful service. They tried to claim our carpet was professionally cleaned before we moved in. It was thread bare and filthy, it can't have even been hoovered let alone shampoo'd! they demanded we pay them £180 to have them cleaned again by a company of their choice, which coincidently shared their address. They even produced a fake invoice which overlapped the period we had lived there! We said we'd dispute the money being taken from our deposit, they got really angry and abusive. ...

“4 months of water leaking in through the walls, now driven ......”

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Nov 30,2010
Minithumbdown
By: 'normallyPatient'
Nov 30,2010
4 people found
this helpful
4 months of water leaking in through the walls, now driven out of one room by severe mould and damp. No builders, no progress, just excuses and hollow promises. A company rendered impotent and ineffective (I suspect to landlords and tenants alike) by ineptitude and dishonesty. ...
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“Very Very slow to fix problems, extremely slow on returning ......”

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Oct 13,2010
Minithumbdown
By: 'Unknown'
Oct 13,2010
2 people found
this helpful
Very Very slow to fix problems, extremely slow on returning deposit (7wks now) and they work with the landlord to stop you getting any of it back. I would rather be homeless than have to use them ever again....
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By: Judge Dredd
Oct 14, 2010
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Agreed, i have used the same agent at found them to be more useless than a cattleprod against a t-rex. Most favourable reviews on here are from the landlords, can't think why. ...

“After paying a rediculus amount for fees and summer rent ......”

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Sep 02,2010
Minithumbdown
By: 'haysdays'
Sep 02,2010
3 people found
this helpful
After paying a rediculus amount for fees and summer rent we finaly moved in to our unfurnished student house that should be furnished, no blinds or wardrobes. The washingline never came which ment drying clothes evrywhere around the house. Furniture was cheep and tacky, kept ...
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“...”

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Aug 02,2010
Minithumbdown
By: 'Neil'
Aug 02,2010
1 people found
this helpful
...
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“[[EDIT ORIGINAL START]]We should have realised how much of ......”

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Jul 01,2010
Minithumbdown
By: 'Jenny'
Jul 01,2010
4 people found
this helpful
[[EDIT ORIGINAL START]] We should have realised how much of a con Castles was when we agreed to pay a...
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“Castle have been terrible. They are rude and dismissive. They ......”

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Mar 16,2010
Minithumbdown
By: 'BOB'
Mar 16,2010
1 people found
this helpful
Castle have been terrible. They are rude and dismissive. They took over a year to get us a working grill. They issue their contractors with keys but do not inform us that they are coming. Their contractors, when they bother to give notice ring late ...
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“Avoid using Castle Estates at all costs. Their lettings team ......”

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Jan 26,2010
Minithumbdown
By: 'isafbt'
Jan 26,2010
1 people found
this helpful
Avoid using Castle Estates at all costs. Their lettings team were turning up unannounced on weekends to 'inspect' the property I was renting. Totally illegal and when I called to log a complaint with the manager, he just hung up the phone and made me ...
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“I rented from Castle Estate, Battle, East Sussex a flat. ......”

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Dec 04,2009
Minithumbdown
By: 'joseph'
Dec 04,2009
2 people found
this helpful
I rented from Castle Estate, Battle, East Sussex a flat. When I moved in there was no electricity, bathroom and carpet was in terrible state. But unfortunatley, I was in hurry to move and I didn't check it and it was my first renting from ...
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“Bletchley/Stony Stratford branches. I have been picking up the ......”

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Dec 01,2009
Minithumbdown
By: 'Miranda'
Dec 01,2009
1 people found
this helpful
Bletchley/Stony Stratford branches. I have been picking up the pieces following a break-in at the house while it was empty. I have changed from using Castles as a result of this and a whole litany of problems arising from their mismanagement. For example - ...
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“Terrible service, no communication with utilitity firms once tenants left, ......”

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Oct 21,2009
Minithumbdown
By: 'Bobo'
Oct 21,2009
0 people found
this helpful
Terrible service, no communication with utilitity firms once tenants left, incorrect deductions and a real "not my department" attitude. Very happy to have moved agency!...
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“Very very bad experience with Castle Estates Bletchely:1.Brought moving ......”

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May 27,2009
Minithumbup
By: 'jeremy'
May 27,2009
1 people found
this helpful
Very very bad experience with Castle Estates Bletchely: 1.Brought moving in day forward for tenant without telling me, so she moved in when there was still furniture in the property, result was she backed out of the tenancy agreement and Castles gave the deposit back....
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“I used Castle Esates to rent a property for 6 months ......”

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Apr 01,2009
Minithumbdown
By: 'dotty'
Apr 01,2009
1 people found
this helpful
I used Castle Esates to rent a property for 6 months and the service was terrible. They kept ringing me accusing me of having kids in the flat when there was never once a child in the flat. The flat was absolutely disgusting when I moved ...
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“I originally rented my 2 bed flat with MK L&M ......”

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Feb 02,2009
Minithumbdown
By: 'mkgirlie22'
Feb 02,2009
0 people found
this helpful
I originally rented my 2 bed flat with MK L&M which had amazing service, would reply to problems on the same day within 2 hours. Then they merged Castle Estates... Since that happened i have been desperate to move! and now finally, i am leaving within ...
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“Absolutely disgraceful! I was dealing with the Bletchley branch near ......”

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Jan 03,2009
Minithumbdown
By: 'AA'
Jan 03,2009
1 people found
this helpful
Absolutely disgraceful! I was dealing with the Bletchley branch near Milton Keynes. They are all very friendly when you are a prospective tenant but as soon as you've signed things rapidly go downhill! I had so many problems I can't possibly cover them all in ...
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By: Kristy
Mar 04, 2010
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Wanted to write my own review but I would just repeat the same things. Same agency, same branch, same nightmare.. We were so relieved when we moved out, wrote loads of complaints but never got any reply back. Unbelievable attitude from staff! I always warn all my friends from using them.. ...

“We used the Norwich branch. Appalling. The manager is rude, ......”

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Dec 15,2008
Minithumbdown
By: 'monkey2184'
Dec 15,2008
2 people found
this helpful
We used the Norwich branch. Appalling. The manager is rude, hangs up on you if he doesn't like what you're calling to tell him. Problems not rectified for weeks. We went without hot water for over a week! Noone knows what they're doing. Manager can't ...
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By: JH.Victimised
Nov 08, 2010
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Try adding me on Facebook by searching for hackman2009 @ live. co. uk and we can try and find other victims of the Norwich branch! Boy do I have a story! >:( ...

“Castle Estates Greenock > What can I say but unprofessional, unprofessional, ......”

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Nov 28,2008
Minithumbdown
By: 'greenockletting'
Nov 28,2008
3 people found
this helpful
Castle Estates Greenock > What can I say but unprofessional, unprofessional, unprofessional!! Luckily I never signed a contact so I did not end up in a bad position, However, I do feel sorry for the prospective tenants. I received the contract the day before they tenants ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Castle Estates

Regional Awards won by Castle Estates

Individual Branch Awards



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