Castle Estates
3.1/5, 126 reviews
52% recommended
94% lettings valuation accuracy
81% lettings fee satisfaction
Castle Estates are a respected and well-established force in the Residential Property Management market. show more Castle Estates are a respected and well-established force in the Residential Property Management market.

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Latest Reviews

 View all Reviews 126
25th Oct 2023
reviewed by 'Lottie-Rose'
“Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I ......”
14th Sep 2023
reviewed by 'Alison Wright'
“Appalling customer service. Total disregard for the tenant. Staff need training regarding GDPR. Derogatory and inflammatory unjustified and non evidenced ......”
25th Jul 2023
reviewed by 'Paul'
“I have used them to let my flat recently and I could not have hoped for a better and smoother ......”
6th Feb 2023
reviewed by 'Bethan'
“I was in a student house for a year and they took months to fix anything and when they had ......”
3rd May 2022
reviewed by 'Shabs'
“I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the ......”
27th Apr 2022
reviewed by 'SB'
“Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 81% £325 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 11 27 43 0 2 0 0 5 4
Opening Hours
  • Monday: 09:00 - 19:30
  • Tuesday: 09:00 - 19:30
  • Wednesday: 09:00 - 19:30
  • Thursday: 09:00 - 19:30
  • Friday: 09:00 - 19:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Castle Estates Branches (view all 50)
Battle, TN33
Beeston, NG9
Beeston Nottingham, NG9
Branhall, SK7
Coventry, CV1
Derby, DE22
Dronfield, S18
Duke Street, G

“I represent an overseas landlord for this property & work alongside ......”

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Apr 01,2015
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Claire
By: 'South'
Apr 01,2015
0 people found
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I represent an overseas landlord for this property & work alongside castle estates to ensure it is let. Castle are always thorough & professional. They ensure all legal requirements are understood & met in a timely fashion & are extremely helpful whenever I have needed their help in a ...
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Comment on agent fees
Accurate & appropriate.
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“Castle Estates was introduced to me by a friend, who ......”

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Mar 19,2015
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Claire
By: 'Andy'
Mar 19,2015
0 people found
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Castle Estates was introduced to me by a friend, who had a great experience using them, and I have been their client for a few years now - they manage my property in Richmond, while I have been away working in Singapore. I own a ...
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Comment on agent fees
I think they were spot on.
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“I used Castle Estates (212 St Ann's Hill) for 9 years for ......”

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Jan 28,2015
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Judith
By: 'Lorraine'
Jan 28,2015
1 people found
this helpful
I used Castle Estates (212 St Ann's Hill) for 9 years for the property management and letting of my flat, which I recently sold. Considering I came across this company through the lucky-dip of the yellow pages, I found them to be highly considerate, trustworthy and client ...
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“We changed agents to Castle Estates a number of years ......”

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Jan 26,2015
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Judith
By: 'Rose'
Jan 26,2015
0 people found
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We changed agents to Castle Estates a number of years ago, as we were not particularly happy with our agent, and Castle Estates had a lower managing fee. We haven't looked back. Their service has been exceptional - very friendly, and highly professional. When there ...
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“I have used Castle Estates for a number of years ......”

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Jan 24,2015
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Judith
By: 'Dixon'
Jan 24,2015
0 people found
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I have used Castle Estates for a number of years to rent out flats I own in London and have always found them to be very good at finding tenants, servicing their needs and keeping me the landlord informed. For example there was a problem ...
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“It was Judith's effort to achieve the price I was ......”

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Jan 23,2015
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Judith
By: 'anna'
Jan 23,2015
0 people found
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It was Judith's effort to achieve the price I was able to rent the apartment for in the end. She was available at times that suited me that other agents might not work. It was a relocation service she offered me not only property agents ...
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“I have been using Castle Estates to manage my property ......”

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Jan 23,2015
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Claire
By: 'Nick'
Jan 23,2015
0 people found
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I have been using Castle Estates to manage my property since December 2011. I found them after an extensive search of agents in south east London. I selected them on the very positive impression I got from meeting Claire Rhoades Brown. They were prepared to be ...
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Comment on agent fees
I am paying an agency fee of 12 per cent for full management. This is quite resonable considering the amount of work they have put in managing my property
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“In my capacity as a freelance organiser for many different ......”

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Jan 22,2015
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Claire
By: 'Ashley'
Jan 22,2015
0 people found
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In my capacity as a freelance organiser for many different busy clients, I have had cause to deal with a multitude of agents in the last ten years. All the team at Castle Estates are highly knowledgeable and personable (unlike a number of high street ...
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“I could not recommend the team at Castle Estates more ......”

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Jan 22,2015
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By: 'Rylan'
Jan 22,2015
0 people found
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I could not recommend the team at Castle Estates more to Landlords. After an exhaustive local search for a company to manage our property we could Castle - a breath of fresh air! Out of all the companies we spoke to they were the most ...
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“I have used Castle Estates to manage my flat for ......”

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Jan 22,2015
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Claire
By: 'VERY'
Jan 22,2015
0 people found
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I have used Castle Estates to manage my flat for several years now. When looking around for an managing agent, I spent quite a while meeting agents from all the usual suspects in the area as well as some independents. The only genuinely helpful advice ...
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“I let my home in Richmond with Castle Estates on ......”

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Jan 21,2015
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Claire
By: 'fionacorona'
Jan 21,2015
0 people found
this helpful
I let my home in Richmond with Castle Estates on and off for over a four year period. The difference was obvious straight away - I was never once kept waiting, i always received a fast response and they also proactively managed my expectations and ...
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Comment on agent fees
They did a thorough review of the fees in the area before we settled on a fee each time we did a letting. When there were offers, they informed me of them but also gave me a sense of whether the tenant fit and accompanying offer were a good match. I felt this was a robust and thorough part of their service and I always good good value for my home and the tenants were reasonable and well matched to the property.
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“Always very polite and professional during the lettings procedure and ......”

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Jan 21,2015
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Judith
By: 'Renata'
Jan 21,2015
0 people found
this helpful
Always very polite and professional during the lettings procedure and nothing seemed too much trouble for them. I have been kept informed at all times and have been renewing our contract year after year. Would recommend Castle Estates to everybody. Excellent!...
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“I have been a landlady with Castle Estates for many ......”

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Jan 21,2015
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By: 'jm'
Jan 21,2015
0 people found
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I have been a landlady with Castle Estates for many years. Throughout these they have been incredibly helpful and I would definitely say that there have been times they have gone beyond their remit for me. I am an overseas landlady and they have been ...
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Comment on agent fees
I am extremely happy with the fees I am charged and receive very efficient and informative service for it. Happy to pay it for the peace of mind!
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“We are landlords and have been dealing with Castle Estates ......”

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Jan 15,2015
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Judith
By: 'Simone'
Jan 15,2015
0 people found
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We are landlords and have been dealing with Castle Estates for 8 years or more.. They are professional, helpful, and the staff are knowledgeable, efficient and courteous. Twelve months ago we handed over full management of our 12 London properties to them and are extremely satisfied. They ...
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Comment on agent fees
We have found their fees very reasonable.
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“I recently let my property for the first time through ......”

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Jan 09,2015
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By: 'Erika'
Jan 09,2015
0 people found
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I recently let my property for the first time through Castle Estates and found the whole experience to be pleasant and simple. I felt at ease throughout the entire process and I completely trust that my property is being taken care of in the best ...
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“Wish I had've checked these reviews before dealing with these ......”

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Dec 19,2014
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By: 'Paddy'
Dec 19,2014
3 people found
this helpful
Wish I had've checked these reviews before dealing with these jokers. Viewed a property and decided to move fast to secure. Was assured by Castle Estates that we would secure the property, subject to referencing, if we paid the holding fee. After paying the deposit ...
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What agent could do to change your mind?
Followed what was agreed and what they said they would do.
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“As someone new to short term tenancy, I was quickly ......”

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Jul 24,2014
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Peter
By: 'Derek'
Jul 24,2014
1 people found
this helpful
As someone new to short term tenancy, I was quickly put at ease by the staff at Castle Estates Battle, who provided all the information I required, and once an identified property became fully available, implemented the required action to secure this - all without ...
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“Completely unprofessional!!!I applied for a property through these agents, ......”

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Jul 07,2014
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By: 'rachel'
Jul 07,2014
8 people found
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Completely unprofessional!!! I applied for a property through these agents, they took 5 weeks to process this and then I got a call saying the property was mine to move into, we agreed a date and all was good or so I thought. I gave my ...
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“Avoid at all costs.0/5Thoroughly stressful and unpleasant experience.Had ......”

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Mar 21,2014
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By: 'Mary'
Mar 21,2014
8 people found
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Avoid at all costs. 0/5 Thoroughly stressful and unpleasant experience. Had to take legal advice to get deposit returned, thankfully have it now. Misleading information given regarding the area by Castle prior to moving in. Repaired vandal damage myself numerous times as waiting for response from ...
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“Don't use these people they don't care they trick you ......”

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Feb 22,2014
Minithumbdown
By: 'Dave'
Feb 22,2014
8 people found
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Don't use these people they don't care they trick you all they want is your money, they promise things but it never happens but if its you who has to do things they're on you DO NOT USE CASTLE ESTATES ESPECIALLY THE DRONFIELD OFFICE DO ...
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What agent could do to change your mind?
Never ever use these agents, me and my partner were pregnant at the time of moving in and we were desperate, they knew this and they really played us, we paid the bond and thought we were moving in, the house needed alot of work they said give us a month to sort it out we thought ok, next day rang us up and said we're selling it we were upset thought find somewhere else, but then next day rang back and said not selling it now but you need to move in now but we'll do repairs while your there so we moved in but guess what the repairs never happened, and 3 and half years later, me and my partner have split up because of the mould because of my child and now going through courts to get custody and this CASTLE ESTATES were the reason DO NOT USE THEM THEY DONT CARE hand keys over on 26 Feb 2014 so don't know about bond, so prob see you in court CASTLE ESTATES :-(
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“Appalling service. No inspections done the entire tenancy yet charged ......”

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Jan 27,2014
Minithumbdown
By: 'Furious'
Jan 27,2014
2 people found
this helpful
Appalling service. No inspections done the entire tenancy yet charged me for cleaning when I vacated, took the keys back yet charged me for another months rent. Knowing what I know now, I would never have let then get away with it. No communication whatsoever, ...
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What agent could do to change your mind?
Proper communication and adhering to UK Property Law, instead of taking advantage of people's lack of knowledge of intricate property matters
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“Prior to signing the original tenancy agreement Castle estates appeared ......”

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Jan 07,2014
Minithumbdown
By: 'James'
Jan 07,2014
4 people found
this helpful
Prior to signing the original tenancy agreement Castle estates appeared to be knowledgeable and helpful. Once you have signed on the dotted line it all changes. The aftersales is appalling. I am yet to move out so can only dream of how they will find ...
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By: John
Jun 25, 2021
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Exactly the same experience here, James. Appalling company. I guess their rates are nice enough to rope in people... ...

“My advice is stay away from this agent. They may ......”

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Oct 28,2013
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Micheal
By: 'Katie'
Oct 28,2013
5 people found
this helpful
My advice is stay away from this agent. They may seem nice and professional initially but as soon as you move out they don't want to know. I left the flat in a much better condition than i received it in and made sure everything ...
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“Absolutely diabolical service! Avoid at all costs. Agent simply refuse ......”

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Sep 09,2013
Minithumbdown
By: 'Anon'
Sep 09,2013
4 people found
this helpful
Absolutely diabolical service! Avoid at all costs. Agent simply refuse ro do routine maintainance on house and have lied consistently about agreeing to do work. No communication and completely ignore calls and never call back. Big promises, very little delivered! Would never rent through them ...
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What agent could do to change your mind?
Communicate! Stop lying about things. Uphold agreements
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“About seven years ago we let out our old home ......”

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Jun 04,2013
Minithumbdown
By: 'Will'
Jun 04,2013
2 people found
this helpful
About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told ...
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“Avoid at all costs. We are tenants and have even ......”

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May 23,2013
Minithumbdown
By: 'Smith'
May 23,2013
4 people found
this helpful
Avoid at all costs. We are tenants and have even trying to retrieve our deposit for the last 2 months with no luck. Phone is never answered and mobile goes to voicemail. Emails unanswered....
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What agent could do to change your mind?
Given my money back!!
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“BEWARE! If it was possible to give no stars I ......”

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Apr 25,2013
Minithumbdown
By: 'Andy'
Apr 25,2013
5 people found
this helpful
BEWARE! If it was possible to give no stars I would: It seems that this agency has been collecting rents and not forwarding them to landlords for some time. I am now owed 2 months rent and planned inspections have not been carried out. Repeated promises ...
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By: S
May 29, 2013
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I'm a tenant and never received my deposit back. I spoke to someone at head office in Essex last week and they have reason to believe that he's left the country! ...

“since sept 2012 i've had problems will castle paying the me ......”

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Apr 02,2013
Minithumbdown
By: 'jane'
Apr 02,2013
6 people found
this helpful
since sept 2012 i've had problems will castle paying the me my rent. the tenant had paid. so what was the problem. i didnt even get a single call or letter form castle estates to explain. i went to the office every day but it was ...
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What agent could do to change your mind?
paid me
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“this agent has not been paying my rent money to ......”

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Mar 24,2013
Minithumbdown
By: 'sally'
Mar 24,2013
6 people found
this helpful
this agent has not been paying my rent money to me, he has also not been looking after my property, he has installed tenants that smoke when i specifically asked for non - smokers & has not turned up for property inspections & has not repaired things ...
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What agent could do to change your mind?
responded to my constant emails & phone calls
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“Just before Christmas I reported to Castle Estates office that ......”

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Mar 22,2013
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By: 'Valerie'
Mar 22,2013
2 people found
this helpful
Just before Christmas I reported to Castle Estates office that my boiler wasn't working I was really worried as I thought I would have no heating on over Christmas I didn't need to worry as Castle Estates sent someone out the same day and he ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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