Castle Estates
3.1/5, 126 reviews
52% recommended
94% lettings valuation accuracy
81% lettings fee satisfaction
Castle Estates are a respected and well-established force in the Residential Property Management market. show more Castle Estates are a respected and well-established force in the Residential Property Management market.

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Latest Reviews

 View all Reviews 126
25th Oct 2023
reviewed by 'Lottie-Rose'
“Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I ......”
14th Sep 2023
reviewed by 'Alison Wright'
“Appalling customer service. Total disregard for the tenant. Staff need training regarding GDPR. Derogatory and inflammatory unjustified and non evidenced ......”
25th Jul 2023
reviewed by 'Paul'
“I have used them to let my flat recently and I could not have hoped for a better and smoother ......”
6th Feb 2023
reviewed by 'Bethan'
“I was in a student house for a year and they took months to fix anything and when they had ......”
3rd May 2022
reviewed by 'Shabs'
“I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the ......”
27th Apr 2022
reviewed by 'SB'
“Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 81% £325 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 11 27 43 0 2 0 0 5 4
Opening Hours
  • Monday: 09:00 - 19:30
  • Tuesday: 09:00 - 19:30
  • Wednesday: 09:00 - 19:30
  • Thursday: 09:00 - 19:30
  • Friday: 09:00 - 19:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Castle Estates Branches (view all 50)
Battle, TN33
Beeston, NG9
Beeston Nottingham, NG9
Branhall, SK7
Coventry, CV1
Derby, DE22
Dronfield, S18
Duke Street, G

“We have used Castle estate twice recently to find tenants ......”

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Dec 14,2017
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Peter
By: 'Chris'
Dec 14,2017
0 people found
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We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Good
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“I've had contact with Castle Estates for around 20 years, and ......”

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Dec 14,2017
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By: 'Philip'
Dec 14,2017
0 people found
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I've had contact with Castle Estates for around 20 years, and have known Peter Broomhead for all of those. At first I was a resident in my apartment, Castle Estates being the managing agent. They were always very efficient and professional, and were able to reduce ...
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Comment on agent fees
This agent's fees are most acceptable - certainly taking into account the good work that they do.
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“We are extremely grateful for the kindness, help and exemplary ......”

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May 15,2017
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Diane
By: 'Rob'
May 15,2017
1 people found
this helpful
We are extremely grateful for the kindness, help and exemplary professionalism of Di, Jan and Anna. This is an exceptional, dedicated team of professionals who deserve the highest praise. Rob & Maddy...
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Comment on agent fees
Excellent.
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“We have always had perfect service and communication with Castle ......”

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Mar 08,2017
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Holly
By: 'Holly'
Mar 08,2017
0 people found
this helpful
We have always had perfect service and communication with Castle Estates in Dronfield. We have a great relationship with them and our landlord too. They are always on hand to help out if any maintenance problems arise and someone is sent over within 24 hours to ...
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Comment on agent fees
Reasonable fees - the best we found when we moved in a year ago.
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“It was a pleasure to deal with The Castle Estates ......”

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Feb 06,2017
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Claire
By: 'CC'
Feb 06,2017
0 people found
this helpful
It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the future....
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“Great Service, I dealt mainly with Michael who I found ......”

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Feb 06,2017
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Michael
By: 'Kia'
Feb 06,2017
0 people found
this helpful
Great Service, I dealt mainly with Michael who I found to be very professional. The property was fantastic however the cleaning was not brilliant but they were able to send someone around the same day to sort it out....
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Comment on agent fees
Average
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“Outgoing tenant - Friendly, professional, family run service I can ......”

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Sep 22,2016
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By: 'Sam'
Sep 22,2016
0 people found
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Outgoing tenant - Friendly, professional, family run service I can wholeheartedly recommend them. All issues and maintenance dealt with promptly, bond return authorised straight away,...
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Comment on agent fees
Average
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“I rented a room in a shared house, let by ......”

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Aug 14,2016
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Claire
By: 'Emily'
Aug 14,2016
0 people found
this helpful
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound ...
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Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, ‚£75 to get reference and ‚£250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
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“At first, I thought it was a fantastic Estate Agents, ......”

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Aug 11,2016
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Sofie
By: 'Luke'
Aug 11,2016
7 people found
this helpful
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn. Due to unforeseen circumstances me and my partner split, thankfully I was able to continue ...
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By: Siobhan
Jun 11, 2017
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How are you getting on? Sounds very similar to my situation 😞 ...

“Poor Customer ServicePoor CompanyTypical Estate Agents you hear all the ......”

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Jun 21,2016
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By: 'Adam'
Jun 21,2016
1 people found
this helpful
Poor Customer Service Poor Company Typical Estate Agents you hear all the bad stories about. Disappointed that I can't rate 0 stars. It took over 20 days for our deposit to be returned (compared to the agreed 10 days) - I sent numerous emails and never received a ...
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Comment on agent fees
Bad
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By: Peter Broomhead
Jun 21, 2016
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We are obviously very disappointed with this review, and we do consider it extremely misleading and inaccurate. What Adam fails to mention is that the £25.00 administration charge has nothing whatsoever to do with his deposit, but was applied because of additional work involved in having to return to the tenant a further rent payment that was made because he failed to cancel his Standing Order ! He was also a tenant at the property for nearly a year, and in all our previous dealings had express ...

“Big thank you to Castle Estates! They have been kind ......”

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Jun 15,2016
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Claire
By: 'n'
Jun 15,2016
1 people found
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank you!...
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“From our first meeting with Claire, we have been impressed ......”

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Mar 14,2016
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Claire
By: 'Brenton'
Mar 14,2016
0 people found
this helpful
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of ...
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Comment on agent fees
Good
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“Claire was a wonderful support when I was considering swapping ......”

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Mar 07,2016
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Claire
By: 'Highly'
Mar 07,2016
0 people found
this helpful
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we ...
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Comment on agent fees
Very happy with the fees and quality of the service delivered.
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“We have been very impressed with the service provided by ......”

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Mar 04,2016
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By: 'John'
Mar 04,2016
0 people found
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We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
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Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
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“I am really happy with this agency. Since the beginning ......”

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Mar 03,2016
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Claire
By: 'Fran'
Mar 03,2016
0 people found
this helpful
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna ...
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Comment on agent fees
Helpful,
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“OMG WHAT CAN I SAY ! HOUSE WAS AWFUL DIRTY, DECORATING ......”

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Feb 08,2016
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By: 'MINIME'
Feb 08,2016
6 people found
this helpful
OMG WHAT CAN I SAY ! HOUSE WAS AWFUL DIRTY, DECORATING SHICKING, BATHROM TERRIABLE, DAMP IN BEDROOM, LOTS MORE WRONG WITH IT COMMUNCATION ZERO, DOESNT RESPOND TO EMAILS....
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Comment on agent fees
FEES ACCEPTABLE
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“I really don't have a bad word to say about ......”

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Feb 05,2016
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Claire
By: 'John'
Feb 05,2016
0 people found
this helpful
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without ...
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Comment on agent fees
Reasonable
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“I feel bad I was unable to select the whole ......”

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Feb 05,2016
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Claire
By: 'Tom'
Feb 05,2016
0 people found
this helpful
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we ...
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What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
Attached Filesnbsp;
Comment on agent fees
Agents fees are as standard, and to be honest, worth the service provided.
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“We have been renting a property through Castle Estates for ......”

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Feb 01,2016
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By: 'Ann'
Feb 01,2016
0 people found
this helpful
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a ...
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“Castle was a fantastic letting agent to deal with. They ......”

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Jan 21,2016
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Claire
By: 'Kate'
Jan 21,2016
0 people found
this helpful
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this ...
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Comment on agent fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
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“I have always been treated with respect by the agency ......”

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Nov 07,2015
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Claire
By: 'David'
Nov 07,2015
0 people found
this helpful
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had ...
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“This is a rude, greedy, unhelpful estate agency. They pretend ......”

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Oct 04,2015
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By: 'Adam'
Oct 04,2015
7 people found
this helpful
This is a rude, greedy, unhelpful estate agency. They pretend to waive certain fees for you to get you to sign up with them, then they charge you significant amounts of money for doing absolutely nothing, (even if they turn down your application) . I wouldn't ...
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“It is a real pity to have such a nice ......”

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Sep 10,2015
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Carolyn
By: 'Radu'
Sep 10,2015
0 people found
this helpful
It is a real pity to have such a nice apartment and such a dreadful estate agency. We have moved into a...
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“I have always found the team at Castle Estates in ......”

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Jul 23,2015
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By: 'Landlady'
Jul 23,2015
0 people found
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I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the ...
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“DO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston ......”

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Jul 22,2015
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Micheal
By: 'Amy'
Jul 22,2015
3 people found
this helpful
DO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston process more than one application at a time and completely lie to you about it. We viewed a property as soon as it went up and put our application in and paid our money straight ...
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“Dreadful company. They leave the keys to their other properties ......”

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May 18,2015
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By: 'kris'
May 18,2015
4 people found
this helpful
Dreadful company. They leave the keys to their other properties lying around in other tenants homes for months (despite being told they were left there), and seem to think the owner has a right to enter the property without seeking (and obtaining) permission. Calling an ...
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“Well I've lived in a castle estates property for over 12 ......”

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Apr 30,2015
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Shomari
By: 'H'
Apr 30,2015
0 people found
this helpful
Well I've lived in a castle estates property for over 12 months now and I've found them very good, quick, friendly and efficient especially compared to landlords I've had in the past...
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“Castle Estates have been managing my property for a few ......”

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Apr 25,2015
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Claire
By: 'Maja'
Apr 25,2015
0 people found
this helpful
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have ...
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“Castle were managing the flat above mine. I noticed a ......”

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Apr 02,2015
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Claire
By: 'Angela'
Apr 02,2015
1 people found
this helpful
Castle were managing the flat above mine. I noticed a minor leak from kitchen above and informed upper landlord who immediately replied saying Castle would phone. Castle phoned straight away to arrange to visit both flats to do thorough inspection. I wasn't available but what ...
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“All I can say is that I wish I had ......”

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Apr 02,2015
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Claire
By: 'Ian'
Apr 02,2015
0 people found
this helpful
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Castle Estates

Regional Awards won by Castle Estates

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