Carter Jonas
4.4/5, 469 reviews
86% recommended
92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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Latest Reviews

 View all Reviews 469
15th Sep 2024
reviewed by 'Rosie'
“We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales ......”
23rd May 2024
reviewed by 'Ann'
“Mandy at Carter Jonas (Bishops Park) was wonderful as always in the sale of our properties - great communicator and ......”
22nd May 2024
reviewed by 'T M'
“Great all round experience with Mandy Jabos on a purchase of a house in Fulham (SW6). Very efficient and trustworthy ......”
8th Apr 2024
reviewed by 'S Thomas'
“Carter Jonas, Bishops Park, Fulham Palace Road, LondonThank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. ......”
26th Mar 2024
reviewed by 'Anon'
“Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by ......”
19th Mar 2024
reviewed by 'Nataliya'
“We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
130 5 210 41 36 2 14 2 14 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Carter Jonas Branches (view all 32)
Barnes, SW13
Bishopspark London, SW6
Cambridge CB1, CB1
Fulham London, SW6
Harrogate, HG1
Holland Park London, W11
Kendal, LA9
Leeds, LS1

“I am very pleased with contact I have with Kathryn. ......”

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Feb 21,2018
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By: 'Ham'
Feb 21,2018
0 people found
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I am very pleased with contact I have with Kathryn. She keeps me up to date with all aspects of letting the property....
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“I cannot recommend the services of Carter Jonas' s Lettings ......”

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Feb 20,2018
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debbie
By: 'Nicki'
Feb 20,2018
0 people found
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I cannot recommend the services of Carter Jonas' s Lettings team highly enough. We rented our Richmond flat through them for over 20 years and their attention to detail and organisation was always excellent. All of the staff were very professional and easy to deal with. ...
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Comment on agent fees
Fine
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“excellent service provided to me as a landlord following previous ......”

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Feb 20,2018
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Georgina
By: 'graham'
Feb 20,2018
1 people found
this helpful
excellent service provided to me as a landlord following previous long term tenants vacating. most helpful assistance from Georgina and David , and super quick relet achieved without any void between lettings. I have been using CJ for some time now and will continue to do ...
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Comment on agent fees
very fair fees
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“Homie has happily worked with Carter Jonas on countless occasions. ......”

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Feb 15,2018
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By: 'Sami'
Feb 15,2018
0 people found
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Homie has happily worked with Carter Jonas on countless occasions. Every experience has been a positive one. We have placed numerous applicants in beautiful flats together. It is always a pleasure to work with Andrew, Neil and the gang at Crater Jonas Marylebone....
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“Through from meeting Fiona over a year ago when we ......”

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Feb 06,2018
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By: 'Gill'
Feb 06,2018
0 people found
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Through from meeting Fiona over a year ago when we first thought of letting our house to recently meeting and corresponding with Monika, Catherine and Sarah we have had nothing but straight forward guidance and assistance. A super team for which we have been very ...
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Comment on agent fees
Fair.
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“As a first time tenant the whole process was new ......”

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Feb 06,2018
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By: 'Susanne'
Feb 06,2018
0 people found
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As a first time tenant the whole process was new and a little scary for me. I was so relieved I chose Carter Jonas, Mayfair branch and met the manager there, Kim Bays, who runs an excellant team, so well informed and willing to help. ...
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Good
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“Ever since I started doing business with them, they have ......”

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Feb 06,2018
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Deborah
By: 'Richmond'
Feb 06,2018
0 people found
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Ever since I started doing business with them, they have been nothing but honest, transparent, and fair. I rented a place with them, and they always did their best to ensure a smooth transition and good understanding of the documentation....
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Comment on agent fees
I think the fees are fair, it's approximately what's on the market.
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“I have been in contact with the Carter Jonas team ......”

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Feb 05,2018
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By: 'Lilly'
Feb 05,2018
0 people found
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I have been in contact with the Carter Jonas team for a number of years, working with Kim Bays, George Vernon, Charlie Gibson and James Gubbins. All mentioned went the extra mile to ensure all my needs were thoroughly met, to a very high standard. ...
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Comment on agent fees
Good
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“I have rented through Carter Jonas for more than two ......”

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Feb 05,2018
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By: 'ThomasDrury'
Feb 05,2018
0 people found
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I have rented through Carter Jonas for more than two years with their Barnes office acting as managing agents. I have found them to be both efficient and also fair in every aspect of my interaction with them as Landlord. They have address concerns I ...
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Comment on agent fees
Fees were reasonable compared to the other agencies I have used in the past.
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“I have been with Carter Jonas for eleven years and ......”

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Feb 04,2018
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Deborah
By: 'E.'
Feb 04,2018
0 people found
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I have been with Carter Jonas for eleven years and I have always been impressed with its friendly and reliable staff. Thank you for the good work!...
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“I have been working with the Mayfair Lettings since 2011. They ......”

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Feb 01,2018
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By: 'Barbara'
Feb 01,2018
1 people found
this helpful
I have been working with the Mayfair Lettings since 2011. They are extremely helpful ,efficient, reliable and professional. They constantly keep me up to date on the progress with the rentals and the ever changing legislation. I am very happy to be working with Kim Bays ...
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Good
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“A lovely team who go above and beyond to help ......”

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Feb 01,2018
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By: 'Natalie'
Feb 01,2018
2 people found
this helpful
A lovely team who go above and beyond to help you find a home- I would definitely recommend you contact them :-)...
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Comment on agent fees
Good
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“I have been working with George Vernon and Kim Bays ......”

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Feb 01,2018
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By: 'Sarah'
Feb 01,2018
1 people found
this helpful
I have been working with George Vernon and Kim Bays since a long time and can only recommend the Carter Jonas team on Mount Street. They are very professional, listen to your needs and have found three perfect flats for me in the last few ...
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Good
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“I have worked with Carter Jonas Mayfair letting department for ......”

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Feb 01,2018
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By: 'IFGB'
Feb 01,2018
1 people found
this helpful
I have worked with Carter Jonas Mayfair letting department for many years. I can not speak highly enough of the wonderful personal service they give. Especially the professionalism of Kim Bays. I would not hesitate to recommend Carter Jonas Mayfair....
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“I have worked with the lettings team for many years. ......”

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Feb 01,2018
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By: 'Alex'
Feb 01,2018
1 people found
this helpful
I have worked with the lettings team for many years. They are very professional and more importantly tailor to your individual requirements. George Vernon has great enthusiasm and provides excellent service....
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Comment on agent fees
Good
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“Having worked as a Relocation Consultant in London for over 12 ......”

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Jan 31,2018
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Maria
By: 'K'
Jan 31,2018
1 people found
this helpful
Having worked as a Relocation Consultant in London for over 12 years, I have plenty of experience working with letting agents. Back in 2015 I rented a property for myself through Cater Jonas. They have always exceeded my expectations, mannerly, polite, friendly and professional. In particular, the ...
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Good
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“As a tenant, I can't recommend CarterJonas highly enough.Since ......”

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Jan 31,2018
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By: 'George'
Jan 31,2018
0 people found
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As a tenant, I can't recommend CarterJonas highly enough. Since taking over management of my, any issue has always been sorted out very swiftly and they're always pleasant and professional to correspond with....
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good
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“We have been tenants for a year and are very ......”

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Jan 30,2018
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Maria
By: 'Maria'
Jan 30,2018
0 people found
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We have been tenants for a year and are very happy with Carter Jonas (White Hart Lane) management. Maria Ryan and Deborah Young are always available to solve any problems with the flat, and we had quick response to our queries....
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“A very professional agency to deal with. I couldn't be ......”

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Jan 30,2018
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Kathryn
By: 'Stefano'
Jan 30,2018
0 people found
this helpful
A very professional agency to deal with. I couldn't be happier. Kathryn is friendly and helpful, and she always takes the time to make herself available to talk and address our concerns. She is reasonable and extremely patient. I couldn't recommend her highly enough....
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“I have recently rented a property in Mayfair, James was ......”

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Jan 30,2018
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By: 'Ms'
Jan 30,2018
0 people found
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I have recently rented a property in Mayfair, James was extremely helpful from start to finish and the whole team were very accommodating....
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Good
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“Both Maria & Pauline have been very helpful in dealing with ......”

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Jan 29,2018
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Maria
By: 'Tony'
Jan 29,2018
0 people found
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Both Maria & Pauline have been very helpful in dealing with all tenancy enquiries. Carter Jonas offer an efficient residential management service....
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“This is the second house we are renting through them ......”

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Jan 29,2018
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By: 'Marty'
Jan 29,2018
0 people found
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This is the second house we are renting through them and I couldn't be happier. Attentive, caring, efficient and very friendly. Every concern has been addressed kindly and every (little) problem solved promptly. Thank you very much for your help and your kindness....
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“This was the first property we have rented with Carter ......”

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Jan 29,2018
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Kathryn
By: 'Joe'
Jan 29,2018
0 people found
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This was the first property we have rented with Carter Jonas in Barnes and they have been great to deal from accepting the place through to the day to day management. Kathryn is always on hand to deal with anything and any problems are always ...
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“We have been tenants with Carter Jonas (White Hart Lane) ......”

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Jan 26,2018
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By: 'Olga'
Jan 26,2018
0 people found
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We have been tenants with Carter Jonas (White Hart Lane) for over 3 years now. Our queries have been answered immediately and when there have been problems with the flat have been dealt quickly and efficiently. Maria and Deborah have been always friendly and professional....
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“Carter Jonas have been the letting and managing agents for ......”

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Jan 26,2018
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By: 'Jane'
Jan 26,2018
0 people found
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Carter Jonas have been the letting and managing agents for a flat my family owns for about 20 years, including under the old name of Sergeant and Young, and throughout that time they have been friendly and polite and competent and helpful, everything I need....
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Comment on agent fees
Average for the sector I believe.
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“Now letting for fourth year and have no complaints at ......”

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Jan 26,2018
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Kathryn
By: 'John'
Jan 26,2018
0 people found
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Now letting for fourth year and have no complaints at all. Service has been friendly and efficient and any small problems dealt with quickly...
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“I've been very impressed by the level of service provided ......”

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Jan 26,2018
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Kathryn
By: 'Josh'
Jan 26,2018
0 people found
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I've been very impressed by the level of service provided by Kathryn and Debbie at Carter Jonas. With some letting agents you get the feeling they are more concerned about keeping the landlord happy rather than the tenants, but Carter Jonas definitely do not fall ...
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“All staff I find very helpful, professional and friendly in ......”

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Jan 26,2018
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Deborah
By: 'Andypab'
Jan 26,2018
0 people found
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All staff I find very helpful, professional and friendly in particular i must mention Debbie with whom i seem to have most contact...
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Comment on agent fees
They are worthy of their fees if only for taking the hassle away from me
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“I have known Pauline for over 8 years now as a ......”

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Jan 25,2018
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Pauline
By: 'Marianna'
Jan 25,2018
0 people found
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I have known Pauline for over 8 years now as a tenant. She has always been efficient, reliable and professional with a friendly approach. I would not hesitate to recommend Pauline or Carter Jonas in Barnes....
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“Efficient, reliable and fast service received. I appreciate the constant ......”

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Jan 25,2018
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By: 'Wardo'
Jan 25,2018
1 people found
this helpful
Efficient, reliable and fast service received. I appreciate the constant feedback on the rental market and friendly approach. David and his team are superb....
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Comment on agent fees
Always happy
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6



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