93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Latest Reviews
View all Reviews 470
15th Sep 2024
reviewed by 'Rosie'
23rd May 2024
reviewed by 'Ann'
22nd May 2024
reviewed by 'T M'
26th Mar 2024
reviewed by 'Anon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 5 | 210 | 41 | 37 | 2 | 14 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Aug 07,2018
Aug 07,2018
0
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We have rented through Carter Jonas for 15 years and they have always been very helpful and efficient. They are not on the clock and charging you for every action and their fees are reasonable given the smooth service that is provided. We have used other ...
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Jul 26,2018
Jul 26,2018
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Excellent service, quick and efficient staff. Staff could not have been more helpful. Would recommend this company to anyone buying or renting to give them a call....
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Jul 20,2018
Jul 20,2018
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Isabelle and Lewis managed our sale beautifully, kept us fully informed, were extremely professional and cheerful and had a great sense of humour too,
I can highly recommend Carter Jonas....
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Comment on agent fees
Very reasonable.
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Jul 12,2018
Jul 12,2018
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Catherine was fantastic and provided us with a very professional service throughout. We were very concerned about moving into a rural house, having largely been urban tenants and Catherine reassured us at every stage. Most importantly she gave us a very frank and honest view ...
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Comment on agent fees
Reasonable
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Jul 08,2018
Jul 08,2018
1
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Brilliant support by Igor and the CJ team @ Fulham Road. Throughout the entire process, courteous, helpful, fair and really taken care each step of way. Could not have have asked for more...
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Comment on agent fees
In line with market, no surprises
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Jul 08,2018
Jul 08,2018
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We sold our 4-bedroom Victorian house in Fulham through Carter Jonas. They provided a steady stream of viewers over a year in a difficult market. The agents maintained good communications and gave us updates even when there was nothing particular to report. This provided reassurance ...
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Comment on agent fees
Good - 1.75%. They earned it.
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Jul 02,2018
Jul 02,2018
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I had the pleasure to work with Igor Simonov who helped me find my dream flat to lease in SW6. He was extremely professional, patient and attentive and was able to understand my requirements from day one. This translated in the quality of options he ...
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Comment on agent fees
Competitive
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Jun 27,2018
Jun 27,2018
1
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During the number of years I have used Carter Jonas I have found them totally reliable and efficient.
They have been a pleasure to work with and have successfully let my property each time.
I have no hesitation in recommending them....
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Comment on agent fees
Fees are acceptable
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Jun 18,2018
Jun 18,2018
0
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I have been working with this office for 15 plus years and all of my experiences with them have been positive. They are professional, helpful and friendly and always deliver. They have found me excellent tenants over the years and are always responsive when any issues ...
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Comment on agent fees
Fees are reasonable
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Jun 17,2018
Jun 17,2018
2
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Carter Jonas is the worst property agent I have ever come across. They have deducted £1326 out of £1425 security deposit though I left the property in neat and clean and without any damage.
I was in the property for 2 years but they submitted; instead of considering ...
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Comment on agent fees
Agent fees is at higher side.
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Jun 13,2018
Jun 13,2018
3
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Carter Jonas added greatly to our stress when we were trying to deal with a very difficult landlord (rubber wiring and black mould - the council had to step in). The agent lied about helping us get a fair deal on inventory items when we ...
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Jun 10,2018
Jun 10,2018
0
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Very pleased with my experience with Carter Jonas . Maria and staff always friendly, professional and courteous . Thanks for your help....
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Comment on agent fees
Overall I found cater Jonas inline with all other competitors , it’s the excellent service that is good value in my experience.
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Jun 08,2018
Jun 08,2018
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I can always recommend Carter Jonas in Barnes. Maria is so helpful and goes out of her way to my tenancy easier.
Thanks again Maria....
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Comment on agent fees
Reasonable for the area.
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May 31,2018
May 31,2018
0
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This is the second time in succession I have used Carter Jonas - different branches on the differing occasions and I have found the service to be both professional and courteous with the added benefit that they have managed to secure me both times high ...
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Comment on agent fees
Comparative to the market
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May 10,2018
May 10,2018
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Great service and made moving house a whole lot simpler. Catherine & Monika made the whole moving process very easy and both made sure things ran smoothly....
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Comment on agent fees
Good
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Apr 26,2018
Apr 26,2018
0
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I rented a 1 bed room flat from Carter Jonas in Marlborough the team were very helpful in my application and i was very happy in my flat, my work commitments changed 5 months in to my year tenancy and Rebecca Walker was a great help in ...
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Apr 13,2018
Apr 13,2018
0
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We've been dealing with Tanya and her team for over 10 years now and have, apart from one very short period of a little less than perfection, found them helpful and effective. Tanya herself has always been responsive and positive - I would recommend her as ...
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Comment on agent fees
Fair
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Apr 10,2018
Apr 10,2018
0
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This was a very professional service from Carter Jonas and in particular Monika introducing me as a tenant to the landlords. Everything was done promptly, efficiently and politely and all information requested was provided....
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Comment on agent fees
The fees were reasonable.
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Apr 06,2018
Apr 06,2018
0
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My boyfriend and I have just rented our first flat together through Carter Jonas. They are one of the best estate agents I have ever come across. They are friendly and helpful, they always respond quickly and the whole process of renting (references, contracts etc) ...
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Comment on agent fees
We were fine with the agent fees. Although they are expensive, the agents were upfront about the costs from our first viewing. There were no surprise hidden costs along the way which we were grateful for.
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Mar 26,2018
Mar 26,2018
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5 starts service from Carter Jonas. Everything was handled smoothly and perfectly. Also, everyone is super pleasant to deal with, which is a big plus!...
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Comment on agent fees
I believe it is the normal fees, but don't really have a reference point, as it was 1st time we rented house through Agency, but seemed quite fair
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Mar 25,2018
Mar 25,2018
0
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Carter Jonas have been managing a property for me for around 10 years. They are excellent at marketing the property, vetting tenants, and maximising the monthly rental income from the property. Special praise for Rebecca Walker who recently managed a situation where a tenant who'd signed ...
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Mar 21,2018
Mar 21,2018
0
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We used this letting agent for the first time as we wanted to rent a house in Wiltshire. From the initial call through to completion we experienced a superb service. Rebecca was accommodating and flexible to our needs, she ensured the whole process was as ...
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Comment on agent fees
The fees charged compared well with other agents.
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Mar 15,2018
Mar 15,2018
0
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In our search for a rental in Mayfair George has been an absolute star: patient, resourceful and well plugged into the neighbourhood and the community.
He helped us twice inside a year and twice he showed us a range of attractive properties in the price ...
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Comment on agent fees
Fees are industry standard
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Mar 15,2018
Mar 15,2018
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James was easy to deal with, communicated well and very efficient. He helped in resolving some minor issues and I moved in on time....
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Mar 10,2018
Mar 10,2018
0
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Kathryn was very professional , friendly and helpful throughout the whole process. She was particularly helpful during the renewal of our lease and whilst dealing with the landlord....
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Comment on agent fees
Justified
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Mar 08,2018
Mar 08,2018
0
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I recently rented a 1 bed flat in Fulham. Igor was helpful right from the start - he worked with me patiently when I asked for multiple viewings and guided me well through the process of securing the property. Overall, I had a good experience working ...
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Mar 06,2018
Mar 06,2018
0
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Fantastic service!
Georgina is nice, efficient and helped us in all the process so our move to the UK went very smoothly. We're delighted that we've dealt with her and her agency.
Merci infiniement!!!...
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Feb 28,2018
Feb 28,2018
0
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We rented with CJ for over three years, having secured the rental while living in Germany, and subsequently moving and working back in the UK, we have found the rental team in Bath to be one of the best agents we have rented through, professional ...
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Comment on agent fees
Standard
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Feb 27,2018
Feb 27,2018
0
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Elizabeth Osborne at CJ is a fantastic property manager. She was very professional and prompt at responding, even out of hours and when she was on holiday. She went above what I would have expected from a managing agent. She understood our needs as a ...
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Feb 21,2018
Feb 21,2018
0
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For three years we rent our property with CJ in Bath. Jon is our main point of contact and up to date he has been an excellent and responsive help. CJ as such has met all our needs in property as we are an executive ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
