93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Latest Reviews
View all Reviews 470
15th Sep 2024
reviewed by 'Rosie'
23rd May 2024
reviewed by 'Ann'
22nd May 2024
reviewed by 'T M'
26th Mar 2024
reviewed by 'Anon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 5 | 210 | 41 | 37 | 2 | 14 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Oct 30,2018
Oct 30,2018
0
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Igor was very professional, friendly and efficient. I would definitely recommend him to all friends looking for a property. Thank so much!...
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Comment on agent fees
Fine
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Oct 29,2018
Oct 29,2018
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We have recently used Carter Jonas's Newbury office to sell our house and have been delighted with their service.
We've been kept fully informed throughout. Once a buyer was found Ed was excellent about chasing the various parties in the chain, finding out what the ...
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Comment on agent fees
as we'd expected
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Oct 26,2018
Oct 26,2018
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Many thanks to Monika and all Carter Jonas team! Monika really helped us to find the right place for me and my family, answered all our questions and the place turned out to be exactly how she described it....
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Oct 25,2018
Oct 25,2018
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Catherine found the perfect property for me and my two children and Sarah made sure everything was completed smoothly. Would highly recommend Carter Jonas....
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Comment on agent fees
Fees were fair.
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Oct 22,2018
Oct 22,2018
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Monika is brilliant she helped me finding a great place to live and made sure I was happy. Wouldnt use any one else now, first few nights in the new flat have been very peaceful....
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Comment on agent fees
Good
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Oct 18,2018
Oct 18,2018
0
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Pauline worked hard to get new tenants for my property. Balancing speed with the need to get the best possible rent and keeping me informed all along the way....
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Comment on agent fees
The fees seem reasonable given the work involved
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Oct 11,2018
Oct 11,2018
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We are very pleased with the excellent service.
Igor Simonov has helped us from the very first viewing until we found the perfect suitable property. He is an excellent professional, very friendly and experienced estate agent. We would like to thank you Igor for your ...
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Oct 09,2018
Oct 09,2018
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What a very professional company and Maria is an asset to her piers as I have had nothing but a polite professional service from her and her colleagues at carts Jonas in Barnes , always a pleasure to do business with always no strings attached honest ...
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Good
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Oct 04,2018
Oct 04,2018
1
people found
this helpful
this helpful
David was excellent letting agent and represented both the interest of owner and tenants fairly. He is seeks to find solutions to problems and has a very professional approach. I would recommend him and his company highly...
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Comment on agent fees
Reasonable fees
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Oct 03,2018
Oct 03,2018
0
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-Mess about with people and waste buyers' time...lie.
-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.
-Sales manager was *, explaining to me ...
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Dec 11, 2018
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(2)
As pointed out, we have not been disappointed by the fact that our offer was rejected (although it was well above asking price), but by the approach/behaviour displayed by your agency. Just thought it would be right to reiterate the message for the record. We have since then found a property with another agency and exhanged contracts. ...
Sep 25,2018
Sep 25,2018
0
people found
this helpful
this helpful
Hi Rebecca, just a little message to say how grateful I am for you and everything you do with the house. We really appreciate you so thanks very much for finding us such lovely tenants.
We've had our property renting with you for 2 years and ...
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Comment on agent fees
Fair
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Sep 24,2018
Sep 24,2018
0
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Very efficient and easy to deal with. Rebecca was very welcoming at the viewing and subsequent collection of keys once the references went through and contract was drawn up. It all had a very quick turnaround which I appreciated. Shame about the fees but not ...
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Comment on agent fees
Fairly pricey - I’m not a big fan of these fees! It’s the only downside.
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Sep 19,2018
Sep 19,2018
0
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I gave the ladies a very tall order indeed, two dogs, one cat, open fire, rural or semi rural, nice area and so on. Rebecca and Emily found me the ideal house to live in with great help and fantastic support. I would highly recommend ...
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Comment on agent fees
Agents fee's were very reasonable indeed. I have seen one letting agent charging £42 to put the deposit into the deposit scheme, no hidden charges with Carter Jonas. Very upfront and totally transparent...Superb!
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Sep 19,2018
Sep 19,2018
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I have previously bought and sold properties through Carter Jonas on more than one occcasion and now for the last 5 years they have been letting agents for a flat I own. I have always found them very pleasant and friendly, not at all pushy as ...
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Sep 12,2018
Sep 12,2018
0
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I had a great experience working with Igor and his colleagues. There really wasn't anything that could be improved in their service. My property was professionally marketed, a great tenant was found in a timely manner and I received a lot of useful tips and ...
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Sep 12,2018
Sep 12,2018
0
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Extremely impressed with Igor, very professional and smart. Always goes the extra mile. Fulham's top agent, maybe even London'...
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Sep 10,2018
Sep 10,2018
0
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Igor was extremely professional when letting out our flat. He kept us updated at every step of the process and we eventually got good quality tenants....
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Comment on agent fees
Good
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Yes
Sep 08,2018
Sep 08,2018
0
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this agency provides excellent service and very quick response to rented property problems, if any.
From my experience they are highly recommended....
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Comment on agent fees
very reasonable
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Sep 06,2018
Sep 06,2018
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Georgina did an excellent job in finding and assisting new tenants. She was efficient and communicates clearly and in a timely manner. David and Igor were also pleasant and helpful....
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Aug 31,2018
Aug 31,2018
0
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All the agents esp Georgina and Igor have been superb, as always, and continue to have fantastic leadsership from David....
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Comment on agent fees
Very competitive. Comprehensive yet flexible.
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Aug 23,2018
Aug 23,2018
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I found Carter Jonas staff to be friendly, helpful and informative and efficient. The process of renting a new home went as smoothly as I could have hoped....
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Aug 16,2018
Aug 16,2018
0
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All staff are very helpful and efficient, tenants are found quickly and are usually long term and have good references. Have just moved to a full management service and in the past valuations for both lettings and sales have been very helpful....
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Comment on agent fees
Good
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Aug 14,2018
Aug 14,2018
0
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I have rented out a property with Carter Jonas twice and Antonia and Janine are always very helpful, friendly and professional. They helped me with a process which could be time consuming and a hassle - they make it easy. They always give good advice ...
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Comment on agent fees
fees are fair
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Aug 13,2018
Aug 13,2018
0
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We have known Maria and Debbie over 10 years since we moved to current property . They are always very professional and reliable ,and friendly very good people. Whenever we report to minor issues in the property ,Maria and Debbie is always quick respond and look after ...
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Comment on agent fees
good
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Yes
Aug 09,2018
Aug 09,2018
0
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She has been very helpful to us and presented us with a home in an amazing area for a really low relative price range. She is very professional and responsive to texts and emails, incredibly kind and we always felt taken care of....
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Comment on agent fees
They were sensible.
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Aug 08,2018
Aug 08,2018
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I have used this Agent over many years letting out 3 different properties in Barnes.They are highly
professional,reliable and competitive. I am 100%
satisified with the excellent service provided.
Very much hands on. They manage my little Victorian
cottage as if it were their own....
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Comment on agent fees
Good
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Aug 08,2018
Aug 08,2018
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Carter Jonas (previously Boileaus and before that Sargent & Young) have managed my house in Barnes since 2003 and have always done so extremely professionally. I have no hesitation in recommending them and, in particular, Maria Ryan and Pauline Tierney...
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Comment on agent fees
Not particularly cheap, but definitely worth the money
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Aug 08,2018
Aug 08,2018
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A great service from start to finish. Smooth, efficient, and hassle free. Pauline was a great help, and communicated very well....
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Aug 07,2018
Aug 07,2018
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My experience of Carter Jonas Barnes has been entirely positive. They are very professional, and really do relieve their landlords of any care. I feel that I never have to worry and can sit back and let them get on with the job. On the ...
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Comment on agent fees
The fees are not the cheapest, but they are reasonable. I have used a cheaper agent in the past but they were nowhere near as good, so I feel I am getting value for money
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Aug 07,2018
Aug 07,2018
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After a bad reference from one prospective tenant, a second tenant was found and the. House is now let to them....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
