93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Latest Reviews
View all Reviews 470
15th Sep 2024
reviewed by 'Rosie'
23rd May 2024
reviewed by 'Ann'
22nd May 2024
reviewed by 'T M'
26th Mar 2024
reviewed by 'Anon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 5 | 210 | 41 | 37 | 2 | 14 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Jan 19,2019
Jan 19,2019
1
people found
this helpful
this helpful
If you are looking for the best property agent in London, I highly recommend Igor Simonov. Igor did an outstanding job finding us a wonderful property in the Fulham area. He went well beyond our expectations leveraging his large network of fellow agents from other ...
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Comment on agent fees
Excellent. Igor's commitment to us even had him calling other agents to help complete our search with no direct financial benefit to himself.
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Jan 17,2019
Jan 17,2019
0
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I have rented through this agent several times and they have always been friendly and helpful,I would use them again...
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Comment on agent fees
Good
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Jan 09,2019
Jan 09,2019
0
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The whole experience in finding a property to rent in Newbury was made very easy with the help and excellent service afforded by Monica Vickers of Carter Jonas in Newbury. From the first viewing, the professional manner in which information was provided and the way ...
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Comment on agent fees
Fees were as expected and reasonable
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Dec 27,2018
Dec 27,2018
0
people found
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We have used them to manage the letting of our property for several years. Their service is proactive, responsive and reliable. We deal mostly with Pauline Tierney and Debbie Young and both are helfpul and friendly...
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Comment on agent fees
Reasonable
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Dec 22,2018
Dec 22,2018
0
people found
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We can certainly recommend. This was a new experience for us and they were there each step of the way to guide us. Very approachable, friendly and welcoming. Also very reliable and organised when it came to offering solutions and organising work to be carried ...
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Dec 20,2018
Dec 20,2018
0
people found
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I have had wonderful personal service always - for 25 years!
Very straightforward and get the job done. They find lovely tenants....
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Comment on agent fees
Good
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Dec 17,2018
Dec 17,2018
0
people found
this helpful
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From start to finish this agency has always been responsive, helpful and professional. As tenants moving from overseas they made whole process a lot easier, going above and beyond to help. We always felt supported and listened to. I would absolutely recommend!...
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Comment on agent fees
I’m not sure how their fees compare to other agents but it was always clear and easy to make payments. They were very diligent agents so I was happy to pay for their services.
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Dec 16,2018
Dec 16,2018
1
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this helpful
this helpful
Georgina was very helpful in finding us a flat we liked. She was very good at identifying flats that suited our preferences and was very proactive bringing these to our attention. Once we chose a flat Gerogina was able to move at lightning speed to ...
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Dec 14,2018
Dec 14,2018
0
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11 years of excellent service. Very helpful team, and always willing to go out of their way. Would highly recommend...
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Dec 12,2018
Dec 12,2018
0
people found
this helpful
this helpful
My property has been looked after this agency for many years now.
The staff members have always been very efficient and extremely helpful....
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Comment on agent fees
Exceptable
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Dec 11,2018
Dec 11,2018
0
people found
this helpful
this helpful
Antonia is the best estate agent I've dealt with. Professional, charming, knowledgeable about the property, area, owners, and refreshingly candid. I wish every estate agent could have an Antonia. Is she a partner? If not why not??...
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Comment on agent fees
I ultimately didn’t go with the house so there were no fees
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Dec 10,2018
Dec 10,2018
0
people found
this helpful
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I live in Asia, so I needed a full management service for my house in outer London, and Carter Jonas do that perfectly, for a reasonable fee.
Their staff really take care of my property (and the tenant), meaning that I don't need to worry ...
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Comment on agent fees
Good. For a full managed letting service, their fees are average, but their service goes beyond other agents.
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Dec 07,2018
Dec 07,2018
0
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I can think of nothing that could possibly be improved upon in the service I have received at the hands of Carter Jonas, Barnes.
The entire staff are always cheerful, interested and efficient in the extreme....
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Comment on agent fees
Absolutely fair
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Dec 03,2018
Dec 03,2018
0
people found
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Carter Jonas, Oxford, have managed a property for me in Oxfordshire for almost thirty years. I am immensely pleased with them. I have never had a single occasion to complain about any aspect of their management. All the staff--Kate, Tanya, Jayne and Lorna--are professional, warm, ...
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Comment on agent fees
Good
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Yes
Dec 03,2018
Dec 03,2018
0
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Over the course of our tennancu we've had leaking pipe in our kitchen, a blocked drain under the house and a problem with the oven.
Each time the appropriate workman was organised and the problem solved within 24hrs.
Very easy to deal with, quick and ...
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Nov 27,2018
Nov 27,2018
0
people found
this helpful
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I put our flat up for rent and Carta Jonas Cambridge were extremely impressive in coming round to view the property (Steph came within 90 minutes of me ringing them). A very good tenant was found within a few days, and Emilia has been exceptional in ...
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Comment on agent fees
normal (not excessive) for the work done
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Nov 22,2018
Nov 22,2018
0
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A positive experience! I was abroad and Pauline was so patient as some of the process was delayed on my part due to a very busy few days, but Pauline gently prodded me to ensure the rental was mine!
Looking forward to moving in!
Thank ...
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Comment on agent fees
As this is my first rental in the U.K. I cannot comment on the fees, apart from to say I am quite happy, and hope that it will be good value for money in terms of support during the rental
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Nov 22,2018
Nov 22,2018
0
people found
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A positive experience! I was abroad and Pauline was so patient as some of the process was delayed on my part due to a very busy few days, but Pauline gently prodded me to ensure the rental was mine!
Looking forward to moving in!
Thank ...
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Comment on agent fees
As this is my first rental in the U.K. I cannot comment on the fees, apart from to say I am quite happy, and hope that it will be good value for money in terms of support during the rental
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Nov 22,2018
Nov 22,2018
0
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I have been renting an apartment for the past three years which is let and managed by Carter Jonas - Barnes. I have found Carter Jonas to be very responsive and professional and am satisfied with the service they provide....
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Nov 21,2018
Nov 21,2018
0
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Always professional and ready to assist with a smile. Attention to detail and prompt response to requests. Exceptional service! Fiona Minx has a great team - well done.
Thank you to super-stars Monika and Sarah!...
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Comment on agent fees
Reasonable
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Nov 12,2018
Nov 12,2018
0
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I am very happy to have such a great team supporting my rental matters. From the beginning, Debbie and Maria have always been so kind and helpful. Thanks a lot....
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Comment on agent fees
Fair enough.
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Yes
Nov 08,2018
Nov 08,2018
0
people found
this helpful
this helpful
We've been renting our home with Carter Jonas as our estate managers and I can say that they've been very helpful and attentive from day one. Highly recommended....
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Nov 07,2018
Nov 07,2018
0
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I have been fortunate to have the team at Carter Jonas on White Hart Lane, Barnes, as my property managers for 2 years now. They have been very professional, prompt and helpful at all times....
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Comment on agent fees
Good
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Nov 07,2018
Nov 07,2018
0
people found
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Antonia has been very kind and helpful since day one. Communications ran smoothly over the phone and she has been very helpful in booking viewings and providing us with all the information needed. After having an offer accepted we paid 2 weeks deposit and had no ...
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Comment on agent fees
Tenant fees apply however these are reasonable to the service being offered
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Nov 07,2018
Nov 07,2018
0
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I am a tenant and I have been in a house managed by Carter Jonas for the last 4 years. I am very happy, they are helpful and dedicated. Friendly and reasonable too. Thank you...
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Nov 06,2018
Nov 06,2018
0
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Our experince of Carter Jonas in Barnes, and Maria, is that they are professional and friendly. If we need to contact the office we always have had a quick response. We don´t have any bad things or negative things to say, just the opposite. ...
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Comment on agent fees
We might concern them as reasonable.
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Nov 02,2018
Nov 02,2018
0
people found
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I have engaged closely with Maria and Aileen throughout my tenancy agreement and cannot fault their support and professionalism. Would highly recommend Carter Jonas in Barnes from a tenant perspective and I imagine landlords receive just as good a service....
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Comment on agent fees
Fees are average for the area I believe.
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Nov 02,2018
Nov 02,2018
0
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We only have the best to say about Carter Jonas. Having rented apartments with previous agencies before, both my husband and I have been extremely satisfied with the professionalism of the staff in Carter Jonas; Maria and Pauline have been extremely helpful to us and ...
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Nov 01,2018
Nov 01,2018
0
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Having initially been beaten to putting an offer in on our dream property, Igor was quick to put our offer back in when the opportunity arose. His hard work and consideration for his clients meant that we secured the property that we are now happily ...
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Nov 01,2018
Nov 01,2018
0
people found
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Having initially been beaten to putting an offer in on our dream property, Igor was quick to put our offer back in when the opportunity arose. His hard work and consideration for his clients meant that we secured the property that we are now happily ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
