93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Latest Reviews
View all Reviews 470
15th Sep 2024
reviewed by 'Rosie'
23rd May 2024
reviewed by 'Ann'
22nd May 2024
reviewed by 'T M'
26th Mar 2024
reviewed by 'Anon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 5 | 210 | 41 | 37 | 2 | 14 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Sep 13,2019
Sep 13,2019
0
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It was a good experience for my rental experience with Carter Jonas. My Georgina has been very helpful, communicates well between me and the landlord. Highly recommended!...
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Sep 10,2019
Sep 10,2019
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It is very difficult to restrict the number of superlatives or star rating about James Spencer, who runs the team at Harrogate. We had stressful sales - and today - a purchase through him - and so we have seen him from both sides. He ...
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Comment on agent fees
Reasonable
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Aug 31,2019
Aug 31,2019
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What an astonishingly disappointing experience. Had booked a viewing with them and called to confirm it three times and received a confirmation message on the morning of the viewing. Got on the train from London to Bath (and spent over £120 on the train tickets!) only ...
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Aug 22,2019
Aug 22,2019
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Dealt with Monika through lettings with Carter Jonas Newbury. It had been a while since my wife and I had rented. Monika made it a breeze, showed us the perfect home. Monika was responsive, professional and managed the successful letting perfectly. Ive dealt with many ...
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Aug 12,2019
Aug 12,2019
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I am so glad I chose this agent. It has been a long process and I needed an agent with a calm but determined and practical approach and Rupert Reeves was brilliant.
From the very beginning I felt they understood my situation and were tolerant ...
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Aug 06,2019
Aug 06,2019
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I have recently rented out my flat through Carter Jonas. The process went smoothly and I am very happy with their service. They were all professional and friendly. I have no hesitation in recommending them....
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Aug 02,2019
Aug 02,2019
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I rented an apartment in Newbury Racecourse through Carter Jonas. I am extremely happy with their service. Customer service is excellent with Carter Jonas. I never had a problem with them. The people in Carter Jonas are very friendly like Fiona Minx and Jessica Chalmers....
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Jul 29,2019
Jul 29,2019
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Igor and Henry, were amazing from start to finish when looking and moving into our new flat. They and all of the Carter Jonas team have always been exceptionally quick to answer and questions and we cannot thank them enough....
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Jul 25,2019
Jul 25,2019
30
people found
this helpful
this helpful
From the title of this review I hope you can guess that this is not going to be a celebration of Carter Jonas. When I think of all the things that are wrong in the world words that spring to mind are war, climate change ...
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Jul 19,2019
Jul 19,2019
0
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I wanted my apartment to be rented quickly, Georgina and Igor made it happen in less than 2 weeks!!
Well done for all the hard work and with always keeping in touch with updates on the progress of the
rental agreement! Fantastic service! Would highly recommend!
...
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Comment on agent fees
Good
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Jul 19,2019
Jul 19,2019
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Helpful and flexible from the start. Positive experience! Would recommend this team in Fulham- they made this rental process stress free and smooth....
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Jul 01,2019
Jul 01,2019
0
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Impressive service from David and Grace - let my property in 24 hours! Would not hesitate to recommend Carter Jonas lettings....
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Jun 18,2019
Jun 18,2019
0
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We have had the pleasure to work with Catherine on two occasions. She is an absolute pleasure to work with. Catherine is prompt, professional and very well organised. We particularly appreciate the manner in which she organis©s viewings and the communication with the landlords ...
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Comment on agent fees
Competitive and true value.
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Jun 02,2019
Jun 02,2019
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From my very first interaction with the team to having now been a tenant at the property they manage for almost a year the service I have had has been faultless. Whether a general query or a genuine emergency they've been fantastic. Prompt, friendly and ...
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Jun 02,2019
Jun 02,2019
3
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Terrible to deal with. Always stand on the side of the landlord. Shameful experience with multiply visits from the landlord. Faulty house with many repairs not done throughout the tenancy which the landlord wanted us to pay for on exit. Carter Jonas backed them up. ...
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Comment on agent fees
Now capped by law . Hooray.
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Jun 01,2019
Jun 01,2019
1
people found
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No tenancy agreement was given after moving into property. After we asked for this they spent weeks "looking for it on an old system". In the end they wrote a new one for us with completely the wrong dates on it.
We paid a three ...
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Comment on agent fees
Too high
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Yes
May 28,2019
May 28,2019
0
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A pleasure to write a review as I find Dealing with some agents a pain but with Maria at Carta Jonas makes she has a sensible head on her and always happy to help, she's quick to respond to tenants requests thank you Maria for ...
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Comment on agent fees
Good
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Yes
May 28,2019
May 28,2019
0
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Georgina was great! She helped us deal with any issues that came up and was always good with communication. Our experience was dampened by the referencing company which Carter Jonas uses as they were really difficult to deal with and I would highly recommend they ...
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May 21,2019
May 21,2019
5
people found
this helpful
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We were renting in Cambridge. When we received the property was quite dirty and the walls were quite damaged by the previous occupants. We reported this before the move but this was not resolved. We could not do anything about it as we needed to ...
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May 13,2019
May 13,2019
0
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Sadly I have to move flat and the new flat is with another agent as the landlord is moving back in.
Thanks so much Carter Jonas, in particular Maria, for all your help over the past 10 years.
Maria has made sure my life as a ...
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Comment on agent fees
Good
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May 09,2019
May 09,2019
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Georgina has always been very supportive and helpful during the whole process. She always replied to each inquiry with a great solution for everyone....
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May 08,2019
May 08,2019
0
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My husband and I recently rented a house through Carter Jonas in Marlborough and we could not have been more impressed with the service. From very friendly staff on the phone through to a easy and trouble free move in. The property is managed by ...
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Comment on agent fees
Reasonable fees
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May 02,2019
May 02,2019
1
people found
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We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but ...
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May 09, 2019
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(2)
Ms Selvidge
Right off the bat, let me observe that there was nothing ‘apparent’ about the badness of our experience as your managed tenant; it was just really bad. I suggest that you resist the impulse to hedge your apologies in future. Grace can repair or improve any situation.
However, it is hard it is to apologise, especially in public, and I commend and thank you for it. It is good to know that your company will respond to reviews such as mine and that it thinks it can learn from t ...
May 01,2019
May 01,2019
0
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Throughout my 4 years tenancy where Carter Jonas have been managing the property, I have received an excellent customer experience. They are professional and efficient. Fiona is " real " and gives a balanced view and as a worrier, she puts my mind at ease. Jess has been ...
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Comment on agent fees
reasonable - market price
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Apr 10,2019
Apr 10,2019
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Elizabeth has been looking after us for the more than 15 years that we have rented our property out. During that period she has provided us with an extremely kind, professional and efficient service, and has always been on hand to assist promptly with any issues ...
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Comment on agent fees
Not applicable
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Mar 12,2019
Mar 12,2019
0
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As a first time landlord, I acknowledge there is much to learn. What I needed from an agent was to feel confident there were the right people on hand to help me through the process. From working with Sharon, Jon and their team over the ...
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Comment on agent fees
Given the time they have invested to deal with a challenging tenant, I believe they have been good value for money.
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Mar 04,2019
Mar 04,2019
0
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I am once again very grateful to Pauline and Charlotte at Carte Jonas for guiding me through my latest move. This is the second time they have done so and I whole-heartedly recommend their services. On both occasions they were always patient, responsive and very ...
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Comment on agent fees
Good
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Yes
Feb 20,2019
Feb 20,2019
0
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I could not have found a better real estate agent for my research in London. I totally trust his opinion...
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Feb 14,2019
Feb 14,2019
0
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Since joining Carter Jonas for letting our properties Paluine has been there for us when ever we need her. She is an amazing Lady, always helpful and always a pleasure to talk to. She goes far beyond the call of duty and nothing is every ...
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Comment on agent fees
The fees are fine for us!
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Jan 23,2019
Jan 23,2019
0
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I've just come to the end of a sixteen-month tenancy through the Marlborough office of Carter Jonas and have been very happy with everything relating to the tenancy. Rebecca, Carly and Emily look after their tenants very well and are a real pleasure to deal ...
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Comment on agent fees
They seemed fine.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
