93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Latest Reviews
View all Reviews 470
15th Sep 2024
reviewed by 'Rosie'
23rd May 2024
reviewed by 'Ann'
22nd May 2024
reviewed by 'T M'
26th Mar 2024
reviewed by 'Anon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 5 | 210 | 41 | 37 | 2 | 14 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Feb 06,2020
Feb 06,2020
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Hopeless company....contacted twice by phone and email....looking to make an offer on land that they advertise. was informed that it is not on their database and yet has massive sign advertising them, the land and the phone contact number.
No reply to the ...
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Jan 30,2020
Jan 30,2020
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A huge thank you to Sam and Wayland who have been so efficient to manage promptly the sale of my house. I worked several times with Carter Jonas and I have never been disappointed. the service is fair and professional. I would highly recommend....
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Jan 09,2020
Jan 09,2020
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Very helpful polite staff ... Easily contactable and lovely to ask any questions and advice. Monica particularly very nice and helpful...
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Jan 08,2020
Jan 08,2020
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Jessica is always prompt with her responses, very helpful in all situations and she is also very easy to talk to. The transaction for all documentation were smooth and we didnt have any big problems....
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Dec 14,2019
Dec 14,2019
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Very efficient, friendly, and professional. Jackie was a pleasure to work with.
Communication was good. Everything went through smoothly. Strongly recommended....
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Dec 04,2019
Dec 04,2019
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Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need.
After moving in to they ...
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Nov 28,2019
Nov 28,2019
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They help us out so quickly. Accept us to review premise same day when it was really urgent after other agent company let us down so badly. Love it how professional, helpful and friendly stuff were to us. Highly recommended!...
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Nov 11,2019
Nov 11,2019
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I work for a charity and we had been looking for larger premises for over a year. From the beginning Julia identified herself with our needs and spent months searching for possible suitable properties within our budget, not an easy task! Finally we found one ...
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Nov 09,2019
Nov 09,2019
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Our experience with Carter Jonas has been excellent. I have nothing but praise for Jessica Chalmers who has dealt with any issues and queries promptly and been a total professional. To the point where she visited my home to help with boiler instructions! Nothing at ...
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Nov 04,2019
Nov 04,2019
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We love working with the CJ team in Newbury they are friendly, proactive and efficient making what we do all the more straightforward and hassle-free....
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Nov 04,2019
Nov 04,2019
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We have been renting our property through Carter Jonas office in Newbury for 18 months...super professional, super friendly, we cannot fault them!...
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Oct 30,2019
Oct 30,2019
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Jessica was so helpful to us with finding and securing our dream cottage :-) she made the whole process enjoyable and was always available to talk when we needed her !...
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Oct 29,2019
Oct 29,2019
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They have a good service and have people with experience with knowledge knowing what they are doing.
And they have a quick process....
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Oct 29,2019
Oct 29,2019
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Carten Jonas agents are really professionals, very polite, communicative and kind. I was happy to cooperate with them. In general I loved this agency terms....
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Oct 28,2019
Oct 28,2019
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Carter Jonas have managed the letting of my house continuously since 2012. the service I have received during this time has been of an excellent standard, with any maintenance issues always being dealt with very promptly and comprehensive "property condition" reports being provided regularly....
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Oct 28,2019
Oct 28,2019
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We have been working with Jess at the Newbury Office for some time now and I must say she is amazing to work with. If we have any questions at all she is really quick to respond....
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Oct 25,2019
Oct 25,2019
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Jess and the other members of staff in Carter Jonas provide a great service and are a delight to work with. Jess is very helpful and proactive and a pleasure to work with....
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Oct 25,2019
Oct 25,2019
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Fantastic people to Work With.
From the moment of instruction Jessica was thoroughly professional and extremely organised.
All the viewings were followed through speedily and feedback was received by myself immediately.
Highly recommended....
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Oct 25,2019
Oct 25,2019
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The team were very helpful and gave good feedback during the letting process.
Also very pleased with the management side of letting, which was one of the main reasons for continuing to us Carter Jonas...
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Oct 25,2019
Oct 25,2019
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Very helpful and timely support. Excellent service from gardeners, cleaners etc. Quick solutions to any problems, including 'minor' ones such as helping tenants sort out how to use the TV! Much appreciated....
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Oct 25,2019
Oct 25,2019
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As a tenant with Carter Jonas as the agent, we only have good experiences to report. Every thing we have needed so far has been fulfilled quickly and efficiently. Top mentions must go to Jessica Chalmers and Fiona Minx....
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Oct 25,2019
Oct 25,2019
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We've rented through Carter Jonas for the previous year and a half, they've been ever helpful regarding moving enquires and helpful info with our property. They clearly have a very good relationship with their tenants and the landlords as everything is dealt with in a ...
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Oct 24,2019
Oct 24,2019
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We use Carter Jonas in Newbury to manage our rental property and have been very happy with their professionalism and courtesy towards us. They always assist with our queries, however small, very important for first time landlords. Keep up the great work !...
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Oct 24,2019
Oct 24,2019
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Great service. Very happy with Carter Jonas Newbury office as managing agents for my rental properties at Newbury racecourse. Jessica is always very professional, efficient and courteous. I have been very impressed with all aspects of their services....
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Oct 24,2019
Oct 24,2019
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We have rented a property in Theale through Carter Jonas for the last three years. The service has been great. We have dealt with Jessica Chalmers who is always very friendly and efficient. Any issues that we've had have been sorted out very quickly. We ...
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Oct 24,2019
Oct 24,2019
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Carter Jonas act as agents for my house rental. Excellent service from Fiona Minx and Jessica Chalmers. They are prompt in their actions, give good advice and are always supportive and helpful. Strongly recommended to anyone renting in the area....
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Oct 02,2019
Oct 02,2019
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I am now selling my maisonette in Ham, Richmond after 10 years or so of letting through Carter Jonas. I have had a very good service from them over this time and would not hesitate to recommend them to others. The staff are all extremely friendly ...
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Sep 25,2019
Sep 25,2019
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Carter Jonas acted as the selling agent for a property in a North Oxfordshire village that we were purchasing. From start to finish the service was friendly, transparent and professional. I would certainly employ to sell the property we have purchased in the future given ...
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Sep 17,2019
Sep 17,2019
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Both the Carter Jonas sales and lettings teams, who I have dealt with on separate occasions, have been a pleasure to deal with. They are fair and personable and most recently the lettings team has achieved a great result for our home in Fulham....
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Sep 16,2019
Sep 16,2019
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This is my second experience as a landlord with Carter Jonas Fulham. Again, this second time they have proven to be excellent. Very efficient, fast, no-nonsense and knowledgeable. The office was both excellent with me and from what I could see, with managing prospective tenants. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
