Carter Jonas
4.4/5, 470 reviews
86% recommended
93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
130 5 210 41 37 2 14 2 14 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Latest Properties

No Properties

“Wonderful house sell...”

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Nov 24,2020
Minithumbup
By: 'Anthony'
Nov 24,2020
0 people found
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Suprised to read any negative comments. Wayland and team have been super professional - stunning photography to sell our flat, very detailed in terms of the spec and unique selling points, and achieved a sale prie that satisfied us beyond our expecatations - and to ...
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“Zoltan was really responsive at organizing an......”

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Nov 16,2020
Minithumbup
Zoltan
Igor
By: 'Isaline'
Nov 16,2020
0 people found
this helpful
Zoltan was really responsive at organizing an appointment on a very short notice for my client on a Saturday afternoon. My client did set his eyes on the property and had some requests that Zoltan could negotiate with confidence with the landlord. I have to ...
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“The A Team...”

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Nov 05,2020
Minithumbup
Sarah
Monika
By: 'Piers'
Nov 05,2020
0 people found
this helpful
Very professional in their ability to make a smooth and stress free transition between moving from one property to renting nother, informative, diligent and very helpful....
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“A quick and painless rental process. I would ......”

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Nov 05,2020
Minithumbup
Monika
Sarah
By: 'Mark'
Nov 05,2020
0 people found
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A quick and painless rental process. I would highly recommend renting via Carter Jonas. Online forms, good communication throughout the process....
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“Excellent letting introduction service...”

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Oct 31,2020
Minithumbup
Catherine
By: 'Peter'
Oct 31,2020
0 people found
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I was looking for a property to rent. I contacted them at the right time as they introduced me to a rural property that was just what I was looking for. A viewing was arranged next day and I made my bid as soon as ...
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“Carter Jonas were very supportive throughout ......”

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Oct 16,2020
Minithumbup
Oscar
By: 'Adam'
Oct 16,2020
0 people found
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Carter Jonas were very supportive throughout our sale, responding to questions promptly and liaising with the purchasers, and dealing with COVID19 regulations....
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“It was a great pleasure to deal with Carter J......”

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Oct 12,2020
Minithumbup
By: 'Joanna'
Oct 12,2020
0 people found
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It was a great pleasure to deal with Carter Jonas they were always most helpful and attentive despite a very protracted transaction....
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“Oscar was a star in managing our purchase.He......”

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Oct 02,2020
Minithumbup
Oscar
By: 'Julie'
Oct 02,2020
1 people found
this helpful
Oscar was a star in managing our purchase. He was prompt and available for updates and a calm presence in a slightly tricky negotiation. We were very pleased with his work on the purchase. He is a a shining light in the Long Melford office....
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“Have been with Carter Jonas for four years . ......”

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Sep 30,2020
Minithumbup
By: 'elena'
Sep 30,2020
0 people found
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Have been with Carter Jonas for four years . When it came to finding the new Tenants this time everything was done very quickly and efficiently. Would recommend them to friends who will want to rent their properties out. Staff is always very nice and when ...
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“Discriminates against families by refusing to......”

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Sep 18,2020
Minithumbdown
By: 'S'
Sep 18,2020
2 people found
this helpful
Discriminates against families by refusing to let properties to those with kids. Absolutely shameful and utterly embarrassing for tenants, please use a better company....
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“Pauline and Michelle have been outstanding th......”

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Sep 04,2020
Minithumbup
Pauline
By: 'Panayot'
Sep 04,2020
0 people found
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Pauline and Michelle have been outstanding throughout the process of renting an apartment, including showing us the properties, communicating with the landlord and negotiating the conditions on our behalf. We would not hesitate to use Carter Jonas again....
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“Pauline and her team have been outstanding th......”

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Aug 18,2020
Minithumbup
Pauline
By: 'Paul'
Aug 18,2020
0 people found
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Pauline and her team have been outstanding through out my tenancy. I would not hesitate to use Carter Jonas again or recommend them....
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“They were very responsive and pragmatic throu......”

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Aug 12,2020
Minithumbup
Tommy
By: 'Alasdair'
Aug 12,2020
0 people found
this helpful
They were very responsive and pragmatic through a complex purchase of a listed building. Excellent communication. Thanks especially to Tommy....
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“Unprofessional company. They refused to con......”

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Aug 06,2020
Minithumbdown
By: 'Peymans'
Aug 06,2020
0 people found
this helpful
Unprofessional company. They refused to conduct valuations for us. Firstly, they said our staff has fallen sick. After two weeks I asked them again, they said please find someone else as we cant help you with the valuations. We never got a proper answer to ...
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“We saw our new house just before the pandemic......”

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Jul 31,2020
Minithumbup
Oscar
By: 'steven'
Jul 31,2020
0 people found
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We saw our new house just before the pandemic and lockdown, so it was a particularly difficult time for all. To make things even more difficult, the sellers were not the previous owners who lived there (it was a part exchange), and were not that ...
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“Good agent...”

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Jul 30,2020
Minithumbup
Zoltan
By: 'Asma'
Jul 30,2020
0 people found
this helpful
The agent Zoltan Dudas from Carter Jonas helped us to find the right property to rent in fulham. His help is appreciated as we are new to London and to the area. Glad to be advised by him....
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“Perfect handling by Oscar & the team at the L......”

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Jul 24,2020
Minithumbup
Caroline
By: 'E'
Jul 24,2020
0 people found
this helpful
Perfect handling by Oscar & the team at the Long Melford office. Purchaser secured very quickly but due to Covid-19 this fell at ‘lockdown’. This didn’t deter Oscar, house was re sold the same day it went back to the market. Slight delay due to ...
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“Carter Jonas provided good service throughout......”

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Jul 13,2020
Minithumbup
By: 'Martin'
Jul 13,2020
0 people found
this helpful
Carter Jonas provided good service throughout the sales process. The whole team are professional, knowledgeable and friendly at all times. They always listened to ensure we had the right kind of prospective viewer. We wouldn't hesitate to recommend them to anyone looking to sell their ...
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“The team at Carter Jonas in Winchester were e......”

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Jul 10,2020
Minithumbup
Tessa
By: 'David'
Jul 10,2020
0 people found
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The team at Carter Jonas in Winchester were excellent in their professional approach, identifying suitable properties and providing great guidance. In particular Tessa and Zaza were proactive and extremely helpful ensuring details were sorted and contracts exchanged in a short timescale. Highly recommended....
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“Great experience with Carter Jonas, no issues......”

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Jun 24,2020
Minithumbup
By: 'Hester'
Jun 24,2020
0 people found
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Great experience with Carter Jonas, no issues. Even gave me tips on how to speed up referencing process. Great communication throughout!...
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“Looking to buy a property, of not an insignif......”

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Jun 16,2020
Minithumbdown
Rupert
By: 'Andrew'
Jun 16,2020
0 people found
this helpful
Looking to buy a property, of not an insignificant amount of money, and Carter Jonas Newbury have been the least helpful of all agents we've spoken to during lockdown easing. Unlike other agents, they won't let you view any property until you've sold yours, they're ...
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“Swift and straightforward service....”

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Apr 27,2020
Minithumbup
Jon
By: 'Ian'
Apr 27,2020
0 people found
this helpful
Agents were very good throughtout the process. I was able to book a viewing quickly and at a convenient time. Information about the property was accurate. Tenancy application/completion at the office was simple and clear....
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“Having worked with Carter Jonas for seven yea......”

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Mar 31,2020
Minithumbup
Livia
By: 'N'
Mar 31,2020
0 people found
this helpful
Having worked with Carter Jonas for seven years, I was confident that they would find a tenant for me but then we found ourselves amidst the pandemic. Needless to say, it was difficult; but Livia Neal persisted and then pulled it off just as the ...
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“Selling my mums house was never going to be a......”

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Mar 30,2020
Minithumbup
Wayland
By: 'Monica'
Mar 30,2020
0 people found
this helpful
Selling my mums house was never going to be an easy task, frought with worries, end of an era, and needing sensitive attention to ensure mum felt in safe hands. Wayland, took complete control and provided a very professional and sensitive personal service all the ...
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“JESSICA is extremely helpful...”

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Mar 26,2020
Minithumbup
Jessica
By: 'Rebecca'
Mar 26,2020
0 people found
this helpful
Jessica at Cater Jonas was extremely helpful when it came to renting our property. When you need to ask any questions or have any problems she is always very attentive. I cant recommended Jessica enough....
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“Made the whole process efficiently smooth, a......”

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Mar 09,2020
Minithumbup
By: 'Andrew'
Mar 09,2020
0 people found
this helpful
Made the whole process efficiently smooth, and staff were thorough and professional. Would have no hesitation in using their expertise in the future....
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“No I will not take responsibility for what my agents ......”

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Mar 02,2020
Minithumbdown
By: 'Nora'
Mar 02,2020
0 people found
this helpful
No I will not take responsibility for what my agents said We've been asking about procedures for early termination since we viewed our property and verbally informed by multiple agents that we would just be able to leave, providing we give three weeks' notice. When ...
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“Carter Jonas Parsons Green...”

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Feb 20,2020
Minithumbup
Igor
By: 'Shelina'
Feb 20,2020
0 people found
this helpful
Igor and his team are very professional and helpful, they made the whole process of finding a tenant for us extremely easy, and hassle free....
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“Students avoid!!...”

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Feb 14,2020
Minithumbdown
By: 'G'
Feb 14,2020
1 people found
this helpful
Would give 0 stars if I could, this estate agent exploits students by charging through the roof for absolutely everything, and provides the worst service I've ever experienced, from ignoring messages to refusing to correctly return the deposit to each tenant. There is an exit fee ...
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“Lovely and helpful experience. Very communic......”

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Feb 07,2020
Minithumbup
Pauline
By: 'Jonathan'
Feb 07,2020
0 people found
this helpful
Lovely and helpful experience. Very communicative and got me settled in in no time. The letting process was very fast and efficient....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6



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