93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Latest Reviews
View all Reviews 470
15th Sep 2024
reviewed by 'Rosie'
23rd May 2024
reviewed by 'Ann'
22nd May 2024
reviewed by 'T M'
26th Mar 2024
reviewed by 'Anon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 5 | 210 | 41 | 37 | 2 | 14 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
“lack of correspondence, incapability to too respond when requesting appointments , ......”
Oct 16,2014
Oct 16,2014
4
people found
this helpful
this helpful
lack of correspondence, incapability to too respond when requesting appointments , continuous delays . their appointed credit reference company incompetent to carry out and follow procedure , nothing but excuses and lack of communication and correspondence failed to request vital documents .Total waste of time and money from ...
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Comment on agent fees
all agent fees are disgustingly high its just a money making scheme
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Sep 02,2014
Sep 02,2014
7
people found
this helpful
this helpful
Frustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants.
Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition.
If you fail the credit checks ...
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What agent could do to change your mind?
Been more knowledgeable, open minded, fairer and flexible. In short, be reasonable.Attached Filesnbsp;
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Aug 30,2014
Aug 30,2014
3
people found
this helpful
this helpful
I wouldn't recommend them to anyone. Once I started to deal with the agency I thought that they will provide great service as their fee was quite high and having rented before from other agencies I have never had any problems. Moving into a new ...
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What agent could do to change your mind?
Provide all the information prior to asking for the fee. Provide information when asked for it. Not act in a discriminatory manner.Attached Filesnbsp;
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Aug 21,2014
Aug 21,2014
5
people found
this helpful
this helpful
They are the worst real estates we have ever seen. They are unfriendly, rude and aggressive. I'd avoid them in the future....
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Jun 06,2014
Jun 06,2014
4
people found
this helpful
this helpful
Firstly, I have thought long and hard about publishing a public review about this agent. I appreciate that it is easy to write something and for the agent to not have a say in the words I use. I therefore write the following so that ...
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What agent could do to change your mind?
I think its pretty obvious.Attached Filesnbsp;
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Mar 25,2014
Mar 25,2014
3
people found
this helpful
this helpful
Failure to respond to emails.
Failure to address non-working toilets for a week.
Failure to verify accuracy of listing with landlords.
Expectation that incoming tenants will clean everything intensively upon departure, no evidence of this taking place prior to letting property.
Completely one way street, ...
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Jan 23,2014
Jan 23,2014
8
people found
this helpful
this helpful
Very poor service, they were meant to administer the council tax and didn't which lead to costs and judgement against me despite me having zero knowledge the tax wasn't being paid. Failure to answer emails, or call back, failure to provide missing rent statement when ...
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Oct 03,2013
Oct 03,2013
2
people found
this helpful
this helpful
We moved in to a house rented through Bradshaw's lettings as a group of six students. Our experience was terrible before we had even moved into the property. The tenancy agreement was sent to a previous address of one of the members of our group, ...
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What agent could do to change your mind?
The agent would have to change almost everything about the way they operate in order for me to recommend them. Most importantly, they should actively make an effort to contact tenants about issues before the last minute so they actually have time to do something about it, and not illegally enter properties without the required notice.Attached Filesnbsp;
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Oct 03,2013
Oct 03,2013
2
people found
this helpful
this helpful
It is hard to find anything positive to say about our experiences of Bradshaws so far.
There has been a complete lack of communication, leading to us being refused entry to the house on arrival because a form had not been completed we knew nothing ...
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What agent could do to change your mind?
Where should I start? It would have helped if they had have been polite, and also not treated us as though we were beneath them. Also, it would have helped if they had bothered to communicate with us. Please see above message.Attached Filesnbsp;
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Oct 02,2013
Oct 02,2013
2
people found
this helpful
this helpful
Dealing with Bradshaws cambridge is without a doubt the worst experience I have had, the staff are rude, unhelpful and simply do not care. They failed to tell us that one of our residents had not paid the full deposit until the day we were ...
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Jul 28,2013
Jul 28,2013
5
people found
this helpful
this helpful
It is extremely difficult to decide where to begin when reviewing this firm. Words fail me to describe how upsetting and unprofessional the service provided when dealing with any aspect of real estate or letting. To highlight two of my main disappointments when dealing with ...
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What agent could do to change your mind?
Anything that could have helped provide better service, would have been learnt during a healthy childhood accompanied by fine parenting. However, its never too late to improve our manners and social skills. Good luck Mr Frost.Attached Filesnbsp;
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Jul 01,2013
Jul 01,2013
5
people found
this helpful
this helpful
It is extremely difficult to decide where to begin when reviewing this firm. Words fail me to describe how upsetting and unprofessional the service provided when dealing with any aspect of real estate or letting. To highlight two of my main disappointments when dealing with ...
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What agent could do to change your mind?
We all come from different backrounds and we can't expect everyone to have received a healthy childhood accompanied by fine parenting. It is then a lot harder to be equipped with the necesery tools of good manners and sensible social skills. However, Mr Anton Frost, in case if the reason for such undeveloped mental fittness is the several years of brutal bullying during your short educational background, I am sorry for any inconvenience caused.Attached Filesnbsp;
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Jun 28,2013
Jun 28,2013
5
people found
this helpful
this helpful
awful, they sent reminder letter 2 days after the original. they lied about when the previous tenants were moving out and accused us of getting the date wrong (even though we had it in more then one email) sent letters after we moved in informing us ...
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What agent could do to change your mind?
fire anton frost and get someone who is professionalAttached Filesnbsp;
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May 18,2013
May 18,2013
5
people found
this helpful
this helpful
Our experience with Bradshaws was poor and we have struggled to find instances to provide any positive comment. We probably should have pulled out at the point where the tenancy agreement was delayed (Bradshaws advertised the property as being available in May but we were ...
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Apr 04,2013
Apr 04,2013
5
people found
this helpful
this helpful
They seemed very wiling and helpful before signing the contract.o Once the contract was signed they even le stopped answering my emails or returning my calls.
First thing they did is to send all the wrong details to the council, water company and energy ...
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What agent could do to change your mind?
Be helpful and show interest on property issues. At least be friendly and reply calls.Attached Filesnbsp;
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Oct 24,2012
Oct 24,2012
1
people found
this helpful
this helpful
Even though Carter Jonas was not directly managing the property I was renting (a management company was), I received great advice and help throughout my tenancy. They were no doubt the best estate agent I used in the last seven years-very efficient and professional! I ...
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Jun 22,2012
Jun 22,2012
0
people found
this helpful
this helpful
Found them helpful with the sale both the staff at the shop, the man who showed us round the property and the agent in our dealings....
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May 23,2012
May 23,2012
1
people found
this helpful
this helpful
I have just let my property through Bradshaws and they have been extreamly helpful throughout the whole process. The gentleman who came to value my property was straight forward unlike some and gave valuable advice that I otherwise may not have know.
Further to the ...
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Aug 25,2011
Aug 25,2011
6
people found
this helpful
this helpful
Outright lied to us. We knew exactly how much the vendor had paid when they bought the flat, but the agent called us and tried to claim they had paid more than £20K higher whilst giving us a pretty hard sell. Needless to say we ...
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May 19,2011
May 19,2011
7
people found
this helpful
this helpful
Truly appalling agents. They just seem to roll over, and whenever the tenants want anything, it's the landlord that has to pay.
The worst example I had of their incompetence was when the tenant spilt makeup over my brand new carpet. They just handed back ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
