Carter Jonas
4.4/5, 469 reviews
86% recommended
92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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Latest Reviews

 View all Reviews 469
15th Sep 2024
reviewed by 'Rosie'
“We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales ......”
23rd May 2024
reviewed by 'Ann'
“Mandy at Carter Jonas (Bishops Park) was wonderful as always in the sale of our properties - great communicator and ......”
22nd May 2024
reviewed by 'T M'
“Great all round experience with Mandy Jabos on a purchase of a house in Fulham (SW6). Very efficient and trustworthy ......”
8th Apr 2024
reviewed by 'S Thomas'
“Carter Jonas, Bishops Park, Fulham Palace Road, LondonThank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. ......”
26th Mar 2024
reviewed by 'Anon'
“Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by ......”
19th Mar 2024
reviewed by 'Nataliya'
“We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
130 5 210 41 36 2 14 2 14 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Carter Jonas Branches (view all 32)
Barnes, SW13
Bishopspark London, SW6
Cambridge CB1, CB1
Fulham London, SW6
Harrogate, HG1
Holland Park London, W11
Leeds, LS1
Leeds, LS1

“I've been living in London for 11 years now and had ......”

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Aug 23,2016
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Georgina
By: 'Natalja'
Aug 23,2016
1 people found
this helpful
I've been living in London for 11 years now and had unfortunately to move houses quite a few times and thus have some experience. Everyone will agree that it is far from an unstressful period of time .. However, my last house move just in January was ...
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“Georgina was extremely Helpful and very pleasant throughout the whole ......”

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Aug 22,2016
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Georgina
By: 'Josh'
Aug 22,2016
2 people found
this helpful
Georgina was extremely Helpful and very pleasant throughout the whole process making the whole move very easy for me. We were in regular contact either through email Or phone call, anything I needed Georgina would have across to me within a matter hours, it was ...
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Comment on agent fees
Good
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“Georgina was very polite and helpful at each stage of ......”

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Aug 22,2016
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Georgina
By: 'LP'
Aug 22,2016
2 people found
this helpful
Georgina was very polite and helpful at each stage of the viewings, negotiations and contract arrangements. We were happy with the service we received from Carter Jonas, they really seemed to listen to our requirements and only sent details of suitable properties. I would be ...
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Comment on agent fees
As expected, about average for the area
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“Georgina was very professional and helpful. Everything was done in ......”

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Aug 22,2016
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Georgina
By: 'rachel'
Aug 22,2016
0 people found
this helpful
Georgina was very professional and helpful. Everything was done in a timely manner. The move in of the tenants went very smoothly and no other hitches since then. Thank you...
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Comment on agent fees
Good
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“Georgina is very responsive to requests, and quickly found an ......”

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Aug 19,2016
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Georgina
By: 'Nick'
Aug 19,2016
3 people found
this helpful
Georgina is very responsive to requests, and quickly found an appropriate tenant for my flat at an acceptable weekly rent amount. The whole process ran very smoothly, and required minimal input from me, with the rental agreement agreed in very short order. All in all ...
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Comment on agent fees
Market rate
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“Super helpful.Where some agents seem to take the 'throw ......”

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Aug 19,2016
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By: 'Dickie'
Aug 19,2016
1 people found
this helpful
Super helpful. Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked ...
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Comment on agent fees
Seemed reasonable. Pretty much on par with others in the area
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“We transferred to Carter Jonas from a bigger agent who ......”

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Aug 18,2016
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Georgina
By: 'Katy'
Aug 18,2016
2 people found
this helpful
We transferred to Carter Jonas from a bigger agent who had let us down very badly twice. We were feeling jaded and disappointed but our experience with Carter Jonas in the last year has restored our faith. They are responsive, flexible and reasonable - very ...
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Comment on agent fees
Carter Jonas's fees are competitive. I'd certainly recommend anyone who is looking for an agent to consider Carter Jonas.
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“Dirty tricks brigade 100%I was forced into these people being ......”

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Aug 11,2016
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By: 'truthseekers'
Aug 11,2016
2 people found
this helpful
Dirty tricks brigade 100% I was forced into these people being my agents after my landlord handed back control of a Crown Estate property to the Crown Estates. Right from the word go they let me know they wanted me out as they sent someone round ...
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“Carter Jonas (previously under the name of Bradshaw Property Lettings), ......”

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Aug 07,2016
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Kirstie
By: 'Jasenko'
Aug 07,2016
2 people found
this helpful
Carter Jonas (previously under the name of Bradshaw Property Lettings), represented by Kirstie Watts, Pauline McKinven and Anton Frost are incredibly helpful, knowledgeable, trustworthy and experienced Letting agents that one can only use superlatives to describe. Since buying house through Bradshows, Anton, Kirstie and Pauline ...
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Comment on agent fees
Good, more than appropriate considering the service covered.
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“We were very impressed with the impeccable tenant finding service ......”

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Aug 04,2016
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Kirstie
By: 'L&N'
Aug 04,2016
2 people found
this helpful
We were very impressed with the impeccable tenant finding service received by the team at Carter Jonas. They are very professional, responsive and did an extremely good job of marketing the property. Special thanks to Kirstie W. for her high professional standards, efficiency, courteousness and ...
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Comment on agent fees
Very reasonable fees.
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“Kirstie handled all aspects of our letting professionally and diligently. ......”

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Jul 27,2016
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Kirstie
By: 'Andrew'
Jul 27,2016
2 people found
this helpful
Kirstie handled all aspects of our letting professionally and diligently. She responded positively and efficiently when called upon to coordinate and manage various refurbishment works. She was polite, calm and courteous at all times....
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Comment on agent fees
No issues
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“A tenant was found for me after only two days ......”

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Jul 08,2016
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Kirstie
By: 'Howard'
Jul 08,2016
4 people found
this helpful
A tenant was found for me after only two days from first visit to the property. Kirstie was extremely efficient....
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Comment on agent fees
Good
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“Nice helpful agents, everything went smoothly with my move in ......”

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Jul 08,2016
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By: 'Claire'
Jul 08,2016
0 people found
this helpful
Nice helpful agents, everything went smoothly with my move in and maintenance issues have been dealt with promptly. I will use them again....
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Comment on agent fees
Good
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“The company and group including Anton, Kirstie, Pauline etc all ......”

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Jul 05,2016
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Anton
By: 'Michael'
Jul 05,2016
4 people found
this helpful
The company and group including Anton, Kirstie, Pauline etc all really care for you and look out for you as people as well as customers. They helped secure us somewhere decent to live in the past with Bradshaws with ease and we were delighted to ...
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“I was delighted by the flexibility of the property management ......”

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Jul 04,2016
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By: 'james'
Jul 04,2016
0 people found
this helpful
I was delighted by the flexibility of the property management services offered, which meant I could have a tailored service to suit my specific needs at a fair price. All of my interactions with the Carter Jonas staff were carried out in a professional and ...
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“I am always reluctant to give plaudits as one or ......”

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Jun 21,2016
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Kirstie
By: 'Wigg@CB1'
Jun 21,2016
5 people found
this helpful
I am always reluctant to give plaudits as one or both of two things happen .... too many people use the service and popularity can lead to confidence in pricing! However I've used these guys for nearly ten years now, and always get direct answers, help ...
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Comment on agent fees
very fair and I get flexible service and help - especially quickly when I need it.
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“Hilary has been excellent from the outset of our rental. ......”

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Jun 21,2016
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Hilary
By: 'Stocks'
Jun 21,2016
5 people found
this helpful
Hilary has been excellent from the outset of our rental. She has shared any tenant requirements with us and supervised any matters needed. Highly commended....
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Comment on agent fees
Fees in line with market
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“Today I experienced complete and utter rudeness from a so ......”

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Jun 20,2016
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Kirstie
By: 'Disgruntled'
Jun 20,2016
6 people found
this helpful
Today I experienced complete and utter rudeness from a so called senior member of the lettings team! I have had better experiences with bloody call centres, rude, dismissive and patronising! Perhaps Carter Jonas need to invest in some customer service training....
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“I have recently instructed Carter Jonas Bradshaws to let my ......”

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Jun 17,2016
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Anton
By: 'Mr'
Jun 17,2016
5 people found
this helpful
I have recently instructed Carter Jonas Bradshaws to let my property in Cambridge on Cherry Hinton Road. They successfully found a tenant within 7 days at a rental of £1100, which was £100 per month more than other agents had valued. The service was superb as I was ...
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Comment on agent fees
Reasonable fees
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“really helpful and friendly lettings team with good experience. They ......”

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Jun 14,2016
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By: 'Laura'
Jun 14,2016
0 people found
this helpful
really helpful and friendly lettings team with good experience. They let 2 properties for me and offer an excellent managed service, both I and the tenants are very happy. Can certainly recommend them...
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“Friendly and effective service. Great to deal with and with ......”

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Jun 14,2016
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By: 'NickB'
Jun 14,2016
0 people found
this helpful
Friendly and effective service. Great to deal with and with a good sense of humour. I am also quite a hard taskmaster...
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Comment on agent fees
Good
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“Fantastic agent. Right from the word go we received an ......”

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Jun 13,2016
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Anton
By: 'G.D'
Jun 13,2016
4 people found
this helpful
Fantastic agent. Right from the word go we received an outstanding level of service. Anton & Kirstie came to our house about 18 months ago and both coached us through what works were needed and advised in detail how these would benefit the letting. When the property ...
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Comment on agent fees
Reasonable
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“Avoided addressing core issues (mildew in family bathroom), and then ......”

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Nov 23,2015
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Elizabeth
By: 'dunc'
Nov 23,2015
2 people found
this helpful
Avoided addressing core issues (mildew in family bathroom), and then charged us a ridiculous sum on leaving the property. We had the place professionally cleaned (inc carpets) which we were mis-infomred had been on arrival. I'd also invested my time and money making the place ...
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What agent could do to change your mind?
Fixed or adresssed more than 50% of our concerns not lied to my girlfriend about professionally cleaning carpets then (in my honest opinion) having a bad case of double standards in charging us for a "final" clean Not arbitrating whith the cleaning company. ‚£200 is 20 hours work for a list that was at maximum 2 hours not really being that empathetic throughout the whole process. mold isn't cool with young kids, we specifically asked them that there was damp in both bathrooms (internal, so they both required ventitialtion), they didn't even remove the extractor cover, had they done they would have seen how clogged in dust it was
Attached Filesnbsp;
Comment on agent fees
They got a quote off a company they'll no doubt defend as "relaible" but i wouln't find anyone willing to pay ‚£200 for that service.
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“When trying to get the deposit back from a house ......”

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Sep 10,2015
Minithumbdown
By: 'Imogen'
Sep 10,2015
2 people found
this helpful
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (...
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By: Chris Way
Oct 29, 2015
View all comments (1)
Dear Imogen I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can you contact me on [email protected]/01865 404425 so I can discuss this with you. Many thanks, Christopher Way - Partner, Carter Jonas ...

“THE WORST Agent ever!!!!! Lack of information, incompetent people!!! Today ......”

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Jul 08,2015
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Hilary
By: 'Fiorella'
Jul 08,2015
1 people found
this helpful
THE WORST Agent ever!!!!! Lack of information, incompetent people!!! Today we had an appointment for a house viewing, once there they didn't have the key to open the house!!!!!!, so no one could possible visit the house (the appointment was made last week and they ...
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What agent could do to change your mind?
Extremely expensive, though I was willing to pay them but we didn't reach that point...
Attached Filesnbsp;
Comment on agent fees
Extremely expensive, though I was willing to pay them but we didn't reach that point...
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“We live in Norwich and are moving to Cambridge. On ......”

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Jul 08,2015
Minithumbdown
By: 'Bernardo'
Jul 08,2015
0 people found
this helpful
We live in Norwich and are moving to Cambridge. On two occasions we went to try to view properties with this agent. On the first property we asked how to apply on the spot and the useless member of staff showing the house told us ...
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What agent could do to change your mind?
Well, they are basically introducing a new "fee to screw up the landlord and only show him your application" that they keep to themselves, apparently. I can't understand how landlords accept this. If this is not how it works, then they have been lying to us about the fees also.
Attached Filesnbsp;
Comment on agent fees
Well, they are basically introducing a new "fee to screw up the landlord and only show him your application" that they keep to themselves, apparently. I can't understand how landlords accept this. If this is not how it works, then they have been lying to us about the fees also.
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“Helen Tatham has managed a property for me since 2007 and ......”

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Feb 11,2015
Minithumbup
By: 'Crow'
Feb 11,2015
2 people found
this helpful
Helen Tatham has managed a property for me since 2007 and she has done so in a wonderful and energetic manner....
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“Bradshaws USED to be a reputable agent with knowledgable staff, ......”

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Dec 17,2014
Minithumbdown
By: 'M.Elms'
Dec 17,2014
7 people found
this helpful
Bradshaws USED to be a reputable agent with knowledgable staff, sadly this is no longer the case. I have a portfolio of several properties to which the previous lettings manager had always offered me helpful advice, I have in turn recommended many colleagues / associates, this ...
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What agent could do to change your mind?
Bring back Mr Frost and knock this girl off the pedestal she has placed herself upon!
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“The agent was such a pushy salesman - I felt ......”

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Oct 19,2014
Minithumbdown
By: 'Disillusioned'
Oct 19,2014
3 people found
this helpful
The agent was such a pushy salesman - I felt like he was making up things on the spot in response to my questions. Equally, he was making up reasons to try to get me to increase my offer. If I could describe him in ...
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What agent could do to change your mind?
Been upfront and stuck with the facts - don't make stuff up!
Attached Filesnbsp;
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“lack of correspondence, incapability to too respond when requesting appointments , ......”

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Oct 16,2014
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Tim
By: 'DD'
Oct 16,2014
4 people found
this helpful
lack of correspondence, incapability to too respond when requesting appointments , continuous delays . their appointed credit reference company incompetent to carry out and follow procedure , nothing but excuses and lack of communication and correspondence failed to request vital documents .Total waste of time and money from ...
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Comment on agent fees
all agent fees are disgustingly high its just a money making scheme
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6



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