Carter Jonas
4.4/5, 469 reviews
86% recommended
92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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Latest Reviews

 View all Reviews 469
15th Sep 2024
reviewed by 'Rosie'
“We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales ......”
23rd May 2024
reviewed by 'Ann'
“Mandy at Carter Jonas (Bishops Park) was wonderful as always in the sale of our properties - great communicator and ......”
22nd May 2024
reviewed by 'T M'
“Great all round experience with Mandy Jabos on a purchase of a house in Fulham (SW6). Very efficient and trustworthy ......”
8th Apr 2024
reviewed by 'S Thomas'
“Carter Jonas, Bishops Park, Fulham Palace Road, LondonThank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. ......”
26th Mar 2024
reviewed by 'Anon'
“Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by ......”
19th Mar 2024
reviewed by 'Nataliya'
“We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
130 5 210 41 36 2 14 2 14 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Carter Jonas Branches (view all 32)
Barnes, SW13
Bishopspark London, SW6
Cambridge CB1, CB1
Fulham London, SW6
Harrogate, HG1
Holland Park London, W11
Leeds, LS1
Leeds, LS1

“Antonia has always helped me with my corporate clients and ......”

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Dec 14,2016
Minithumbup
By: 'Katja'
Dec 14,2016
1 people found
this helpful
Antonia has always helped me with my corporate clients and is always VERY professional with amazing knowledge of the areas that office covers. She never overpromises and under delivers. The properties are always realistically valued and I always get honest answers what the landlord is ...
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Comment on agent fees
Fair fees in comparison to some other agents on the market!
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“Having dealt with this company now for about a year ......”

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Dec 14,2016
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Fiona
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Monika
By: 'David'
Dec 14,2016
0 people found
this helpful
Having dealt with this company now for about a year I always find the service to be very helpful and friendly and very accurate and would highly recommend using Carter Jonas...
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Comment on agent fees
Good
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“Fiona and Antonia were very professional, helpful and found me ......”

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Dec 10,2016
Minithumbup
By: 'Lucinda'
Dec 10,2016
1 people found
this helpful
Fiona and Antonia were very professional, helpful and found me good tenants. I have used them for a number of years and will continue to do so....
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“Fiona was a pleasure to work with once again in ......”

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Dec 09,2016
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Fiona
By: 'Liney'
Dec 09,2016
1 people found
this helpful
Fiona was a pleasure to work with once again in finding a new tenant for our property - nothing was too much trouble for her, and we are really pleased with our new tenants....
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“The team at Cambridge have been excellent over the last ......”

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Dec 09,2016
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Robyn
By: 'Phil'
Dec 09,2016
1 people found
this helpful
The team at Cambridge have been excellent over the last three years. Everything has gone very smoothly and there have been no rental voids. I cannot see myself handing my flat to any other agents. Phil H...
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Comment on agent fees
Good value
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“I received professional advice, regular updates on the progress of ......”

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Dec 07,2016
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Monika
By: 'SC'
Dec 07,2016
0 people found
this helpful
I received professional advice, regular updates on the progress of my flat tental and good responsiveness to my various questions....
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“`Liz Osborne has looked after the management of our properties ......”

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Dec 07,2016
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Elizabeth
By: 'TEN'
Dec 07,2016
1 people found
this helpful
`Liz Osborne has looked after the management of our properties for over 4 years. At our first meeting, I was impressed with her obvious knowledge of what was required by residential tenants and what improvements we would need to carry out. She is always very efficient ...
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Comment on agent fees
Par for the course.
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“Georgina has been a delight to deal with over the ......”

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Dec 06,2016
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Georgina
By: 'Claret33'
Dec 06,2016
0 people found
this helpful
Georgina has been a delight to deal with over the letting of my flat in Fulham. Always professional, nothing is too much trouble. Would highly recommend her and the team to anyone looking to let or rent in the area....
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“We have been dealing with Fiona and her team for ......”

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Dec 02,2016
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Fiona
By: 'SK,'
Dec 02,2016
1 people found
this helpful
We have been dealing with Fiona and her team for the past couple few years and they have been absolutely brilliant at finding new tenants as well as dealing with any issues arising during the tenancies. I would highly recommend them to anyone in the ...
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Comment on agent fees
Very reasonable
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“Big thanks to Antonia and Janine in the Wandsworth office ......”

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Nov 30,2016
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By: 'Gerald'
Nov 30,2016
1 people found
this helpful
Big thanks to Antonia and Janine in the Wandsworth office of Carter Jonas for arranging my move in to my new flat. They made the process smooth and were very quick to respond to queries. happy to recommend this agency to other renters...
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Comment on agent fees
Carter Jonas fees are mid range in comparison with other agencies
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“Giorgina was very helpful, professional and friendly. I am glad ......”

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Nov 30,2016
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By: 'Claudinei'
Nov 30,2016
3 people found
this helpful
Giorgina was very helpful, professional and friendly. I am glad to make this deal and we definitely had good experience with her....
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“Antonia is always extremely professional, but it is her human ......”

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Nov 30,2016
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By: 'Helen'
Nov 30,2016
1 people found
this helpful
Antonia is always extremely professional, but it is her human insight into the matter of lettings which often wins the day for me. She is wise, discreet and always utterly supportive and helpful. We have used Carter Jonas for many years and find them to ...
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Comment on agent fees
Reasonable
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“I would recommend Carter Jonas and specifically Fiona Bourke very ......”

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Nov 30,2016
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Fiona
By: 'Lizzie'
Nov 30,2016
1 people found
this helpful
I would recommend Carter Jonas and specifically Fiona Bourke very highly. Fiona won my business by proactively approaching me and then being the first agent to identify appropriate tenants. She has great marketing skills and is a persuasive saleswoman which means she was also the ...
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Comment on agent fees
In line with other agencies.
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“We have a number of rental units and are familiar ......”

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Nov 23,2016
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Monika
By: 'Richard'
Nov 23,2016
0 people found
this helpful
We have a number of rental units and are familiar with the industry so we're not so easy to please! We wanted to place an existing rental apartment property approaching end of Term with an existing local competitor agent; to quickly and smoothly into the ...
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Comment on agent fees
Actually we have currently three agents we deal with and although overall CJ fees are not low, the deal we agreed has reduced some of the 'extras' that other agencies add to Landlords. I like it simple, clean and the way CJ operate (unlike say Andrews Online) the agent ONLY gets p[aid when we get paid- no up front draw down of rental % fees. I like that.
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“Absolutely brilliant service and lovely people is a shame I ......”

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Nov 16,2016
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Jackson
By: 'Adriano'
Nov 16,2016
0 people found
this helpful
Absolutely brilliant service and lovely people is a shame I have too move with another agency I love the staff at Carter Jones defenitly I recommend them 10out of 10 score...
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“Robyn was a gem to work with. She was very ......”

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Nov 15,2016
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Robyn
By: 'Nadine'
Nov 15,2016
1 people found
this helpful
Robyn was a gem to work with. She was very professional and quickly responded to any query I had. She made my move as easy as possible. It was a pleasure working with her. Since I have moved in, I have been dealing with Pauline ...
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Comment on agent fees
Reasonable and similar to other agents.
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“I have been supported by Ann Kessell and Robyn Edwards ......”

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Nov 13,2016
Minithumbup
By: 'Eric'
Nov 13,2016
0 people found
this helpful
I have been supported by Ann Kessell and Robyn Edwards as a tenant and must say that I have been very impressed by the professionalism, customer centricity and objective fairness displayed and performed by Robyn and Ann in particular. As a current property owner and ...
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“Property was marketed and let with tenants moved in within 5 ......”

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Oct 31,2016
Minithumbup
By: 'Paul'
Oct 31,2016
0 people found
this helpful
Property was marketed and let with tenants moved in within 5 weeks. This achieved the monthly rental return I required....
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“Brilliant service - very professional with good attention to detail. ......”

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Oct 24,2016
Minithumbup
By: 'Graham'
Oct 24,2016
0 people found
this helpful
Brilliant service - very professional with good attention to detail. Always available to speak with and very helpful. Reacted very quickly when we had an applicant suddenly drop out and quickly rectified the situation. Thoroughly recommend Carter Jonas and all the help we had from ...
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Comment on agent fees
Fees were very reasonable
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“Being historical clients of Carter Jonas we were introduced to ......”

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Oct 18,2016
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Kate
By: 'Ian'
Oct 18,2016
1 people found
this helpful
Being historical clients of Carter Jonas we were introduced to Kate in the Letting Department as we were requiring tenants for two apartments in the Residence, a quality refurbishment of Terry's Chocolate Factory. In each case Kate sourced the suitable tenants prior to us receiving ...
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Comment on agent fees
We find their charges very competitive.
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“Jacob has been extremely helpful throughout, from signing the house ......”

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Oct 17,2016
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Jake
By: 'Em'
Oct 17,2016
0 people found
this helpful
Jacob has been extremely helpful throughout, from signing the house to moving in. We experienced quite a lot of last minute trouble with paper work and such but with his patient and calm manner we were able to get it all sorted quickly and efficiently. ...
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“Jake was brilliant! He was very professional and went the ......”

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Oct 07,2016
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Jake
By: 'Geeta'
Oct 07,2016
0 people found
this helpful
Jake was brilliant! He was very professional and went the extra mile to assist. Well done to Carter Jonas for having such an excellent staff member on the team!...
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“Professional service. Very helpful on the phone. Understanding of our ......”

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Oct 05,2016
Minithumbup
By: 'AP'
Oct 05,2016
0 people found
this helpful
Professional service. Very helpful on the phone. Understanding of our requirements. Grateful for their hard work especially as we were under pressure to find new tenants quickly. Thanks....
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“Having dealt with some very average agents in the West ......”

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Oct 05,2016
Minithumbup
By: 'Leanne'
Oct 05,2016
0 people found
this helpful
Having dealt with some very average agents in the West Berkshire area I was very pleased with the service we received at Carter Jonas Newbury. Moving overseas and letting our family home was a big deal and Carter Jonas helped make the process of letting ...
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“Georgina was very helpful, friendly and proactive, understood what we ......”

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Oct 04,2016
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Georgina
By: 'Malcolm'
Oct 04,2016
0 people found
this helpful
Georgina was very helpful, friendly and proactive, understood what we were looking for and got on with the job. Was able to accurately asses the quality of potential tenants and her confidential assessments proved spot on...
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Comment on agent fees
Fees more or less standard , no issues with payments or processes
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“Very happy with the house and very happy with the ......”

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Oct 02,2016
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Georgina
By: 'Andy'
Oct 02,2016
1 people found
this helpful
Very happy with the house and very happy with the service. Would definitely recommend to friends. Georgie and David were great....
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“It was a delight to work with Nia and Igor, ......”

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Sep 09,2016
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Nia
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Igor
By: 'Manel'
Sep 09,2016
0 people found
this helpful
It was a delight to work with Nia and Igor, I met them over the Internet as I was not in London, Igor accepted to do FaceTime viewings with me, he explained to me everything. Then when I arrived in London late at night, with ...
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“They have provided us with excellent service for 10 years. They ......”

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Sep 01,2016
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Georgina
By: 'Stephen'
Sep 01,2016
0 people found
this helpful
They have provided us with excellent service for 10 years. They have the best local market knowledge. I still speak to the same people after all these years. Very efficient, responsive and proactive....
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Comment on agent fees
In line with market practice. Sometimes flexible.
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“Georgina is great at managing relationships and getting requests handled ......”

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Aug 23,2016
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Georgina
By: 'Nadeem'
Aug 23,2016
2 people found
this helpful
Georgina is great at managing relationships and getting requests handled in an orderly manner. Despite dealing with a number of clients, my requests were always passed to the landlord, but managed to the best of her ability. There were teething moments as my application was ...
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Comment on agent fees
Always positive and direct to the point!
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“Very efficient, helpful and communicative esp with having to deal ......”

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Aug 23,2016
Minithumbup
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Georgina
By: 'Ann'
Aug 23,2016
0 people found
this helpful
Very efficient, helpful and communicative esp with having to deal with several flats at once. Thank you very much Georgina....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6



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