92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
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Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.
Latest Reviews
View all Reviews 469
15th Sep 2024
reviewed by 'Rosie'
23rd May 2024
reviewed by 'Ann'
22nd May 2024
reviewed by 'T M'
26th Mar 2024
reviewed by 'Anon'
19th Mar 2024
reviewed by 'Nataliya'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 94% | £270,000 | £3,000,000 |
| Lettings | 83% | 89% | £300 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 5 | 210 | 41 | 36 | 2 | 14 | 2 | 14 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
May 25,2017
May 25,2017
2
people found
this helpful
this helpful
These people don't respect the terms of the contracts they sign: they don't provide internet at all even if written in the contract...
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May 25,2017
May 25,2017
0
people found
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These guys are really the best I've got so much respect they spent time helping us sort a few last min stuff and even when I had almost given up they preserved and really went out their way to help so thank you so so ...
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May 24,2017
May 24,2017
0
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Used Carter Jonas for Years, always been very friendly and efficient that is all I have got to say, Thankyou...
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Comment on agent fees
Fairly good
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May 23,2017
May 23,2017
0
people found
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this helpful
Georgina was always professional and quick to respond to any queries with our tenancy. Happy to recommend Georgina and Carter Jonas....
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May 23,2017
May 23,2017
0
people found
this helpful
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Georgina Hunt is the best estate agent I have had the privilege of working with! We are so grateful for her courteous and professional efficiency....
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Comment on agent fees
Good
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May 17,2017
May 17,2017
7
people found
this helpful
this helpful
I WOULDN'T EVEN RATE 1 STAR!!!
Rented a property with Carter Jonas for 12 months and upon our arrival were left to live without an oven and washing machine for a month. There was no hot water for over a week, rancid mold underneath the taps, a ...
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Comment on agent fees
ABSOLUTELY HORRENDOUS!!!!! £480 for referencing and application fees!!!
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May 10,2017
May 10,2017
0
people found
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I would like to say a HUGE THANK YOU to this FANTASTIC Agency especially Catherine Pallett Property Manager. She was absolutely brilliant from start to finish. She even measured the sizes of our rooms with her awesome sheep tape measure, i have never laughed as ...
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Apr 06,2017
Apr 06,2017
1
people found
this helpful
this helpful
Found Lettings department not trustworthy. We rented for over 8 years from the Agents and did not expect unpleasant surprises, however were lied to prior to check out which resulted in avoidable financial loss....
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Comment on agent fees
Fees are above average and expect unpleasant surprises on check out
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Mar 29,2017
Mar 29,2017
0
people found
this helpful
this helpful
Georgina worked tirelessly to find a property for us, sadly it was not to be but the main thing was she listened, only showed relevant properties and turned up on time....
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Comment on agent fees
n/a
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Mar 21,2017
Mar 21,2017
1
people found
this helpful
this helpful
Igor dealt with our tenancy find both quickly and efficiently. His follow up on all matters has also been both quick, efficient and enthusiastically. I would definitely recommend Igor and Carter Jonas who I have now dealt with over three separate tenancy lets and standards ...
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Comment on agent fees
Acceptable
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Mar 10,2017
Mar 10,2017
1
people found
this helpful
this helpful
Georgina continues to provide us with a very good service. Her communication skills, flexibility and support regarding the lettings advertising and vetting processes are invaluable....
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Comment on agent fees
Good value
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Mar 10,2017
Mar 10,2017
0
people found
this helpful
this helpful
On top of rapidly understanding our search criteria, Georgina has been very active and efficient in proposing us properties.
She was also conveniently flexible and made good efforts to facilitate our research.
We'll definitely contact her again for our next move....
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Mar 10,2017
Mar 10,2017
0
people found
this helpful
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Thanks Nia and thanks also for your help and support during the process.
I have dealt with many agents in London over the years and you definitely made the experience a pleasant one with your polite manner, friendliness and efficiency.
I would definitely use Carter ...
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Comment on agent fees
Fair
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Yes
Mar 08,2017
Mar 08,2017
4
people found
this helpful
this helpful
Rented an apartment with Carter Jonas. It is impossible to get internet connection at the property. We've been living there for 2 months now. 149 Histon Road. Totally impossible to get internet and Carter Jonas is not doing anything to help matters progress. They did not inform ...
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Apr 22, 2017
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(1)
Hi Jose,
Do you still have problems with your internet connection?
I was also considering renting one of these apartments. ...
Feb 23,2017
Feb 23,2017
2
people found
this helpful
this helpful
Recently rented a property with Carter Jonas in Winchester and really disappointed in the aftercare,as very rarely respond to issues with rental property had to wait 3 months for one repair.Only interested when initially starting the contract....
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Comment on agent fees
Bad
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Feb 22,2017
Feb 22,2017
0
people found
this helpful
this helpful
We found Carter Jonas to be the perfect choice for the sale of our property and Rupert Reeves proved to be the perfect Estate Agent.
Professional. efficient, friendly, proactive and excellent communication between lawyers , buyers and ourselves. Absolute 10/10!...
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Comment on agent fees
good
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Yes
Feb 18,2017
Feb 18,2017
1
people found
this helpful
this helpful
Gorgina was courteous and efficient in the way that she handled me as landlord and also prospective tenants.I was impressed...
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Comment on agent fees
carter jonas fees were competitive
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Feb 17,2017
Feb 17,2017
0
people found
this helpful
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Delighted with the superb service from Georgina. As a professional myself who strives for high standards Georgina provides exactly that.
I cannot recommend Georgina highly enough and would encourage any prospective customers to use the company and especially Georgina.
A very happy client !
Dr Michael ...
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Feb 13,2017
Feb 13,2017
1
people found
this helpful
this helpful
A thoroughly attentive, efficient and professional team. Thank you David & Georgina, for all your hard work, you did a great job....
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Feb 07,2017
Feb 07,2017
0
people found
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Georgina is very professional. She was very helpful in securing a house for my family and it was nice dealing with a friendly person....
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Feb 01,2017
Feb 01,2017
1
people found
this helpful
this helpful
Great job Georgina, very professional throughout the entire process. You helped us find the perfect rental property for our new family without any fuss!...
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Jan 31,2017
Jan 31,2017
0
people found
this helpful
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Georgina was very helpful in our search for rented accommodation. She had a good idea of the kind of thing we wanted, and found us a place quickly....
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Comment on agent fees
Does anyone like paying fees?
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Jan 31,2017
Jan 31,2017
0
people found
this helpful
this helpful
Before letting my flat I took advice on choice of builder for renovations plus details of associated services. My flat was let quickly and efficiently. Everything was handled professionally....
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Jan 31,2017
Jan 31,2017
1
people found
this helpful
this helpful
Georgina was extremely helpful and accommodating and was always especially quick at responding to our queries either by telephone or email. We never had to wait more than a couple of hours for a response, which is far better than previous agents we have worked ...
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Comment on agent fees
Good
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Yes
Jan 20,2017
Jan 20,2017
0
people found
this helpful
this helpful
Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient.
I would recommend them highly for tenant or landlord....
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Comment on agent fees
Fees are high, but in line with all other providers that I am aware of.
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Jan 18,2017
Jan 18,2017
1
people found
this helpful
this helpful
My father sadly died last year and Carter Jonas have just handled the sale of his house. They were exemplary in the way they dealt with me and my sisters at a difficult time, and supremely professional in the way they sold the house. Their ...
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Comment on agent fees
Good
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Yes
Jan 17,2017
Jan 17,2017
1
people found
this helpful
this helpful
Excellent service throughout the exit of old tenant and appointment of new tenants. Special thanks to Kirstie Watts who has kept me, as landlady, communicated throughout the process. Thanks and well done to all the Carter Jonas Residential lettings Team....
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Comment on agent fees
Good value for excellent service received
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Yes
Jan 13,2017
Jan 13,2017
0
people found
this helpful
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Just bought my house through Carter Jonas and they couldn't have been better. Proper agents showed me round (as opposed to the 'old ladies with keys' that some agents use, who say "Don't ask me anything"!), and they were always helpful, friendly and informative. To ...
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Comment on agent fees
N/A
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Jan 11,2017
Jan 11,2017
2
people found
this helpful
this helpful
Carter Jonas have managed a residential property in Cambridge on behalf of my sister and I for sixteen years. We have always found the team to be most attentive and very efficient in every respect. This includes Stephanie Waddelow who is not listed...
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Comment on agent fees
In view of the service provided we consider the fees to be good value
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Dec 14,2016
Dec 14,2016
1
people found
this helpful
this helpful
I am a home search corporate relocation specialist I have been dealing with this office of Carter Jonas now for several years, I find them efficient and easy to deal with and they always have property's to suit my corporate clients in this area, they ...
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Comment on agent fees
not sure
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Best Estate Agent in SW6 
