Carter Jonas
4.4/5, 469 reviews
86% recommended
92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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Latest Reviews

 View all Reviews 469
15th Sep 2024
reviewed by 'Rosie'
“We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales ......”
23rd May 2024
reviewed by 'Ann'
“Mandy at Carter Jonas (Bishops Park) was wonderful as always in the sale of our properties - great communicator and ......”
22nd May 2024
reviewed by 'T M'
“Great all round experience with Mandy Jabos on a purchase of a house in Fulham (SW6). Very efficient and trustworthy ......”
8th Apr 2024
reviewed by 'S Thomas'
“Carter Jonas, Bishops Park, Fulham Palace Road, LondonThank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. ......”
26th Mar 2024
reviewed by 'Anon'
“Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by ......”
19th Mar 2024
reviewed by 'Nataliya'
“We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
130 5 210 41 36 2 14 2 14 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Carter Jonas Branches (view all 32)
Barnes, SW13
Bishopspark London, SW6
Cambridge CB1, CB1
Fulham London, SW6
Harrogate, HG1
Holland Park London, W11
Leeds, LS1
Leeds, LS1

“We are renting a lovely house through Carter Jonas Barnes ......”

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Nov 20,2017
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Kathryn
By: 'Jens'
Nov 20,2017
0 people found
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We are renting a lovely house through Carter Jonas Barnes and all dealings are handled by Kathryn in their offices. We highly appreciate the both timely and professional way all issues are managed. Kathryn is quick to follow-up and we have only experienced the best ...
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“Great experience in dealing with Maria at Carter Jonas In ......”

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Nov 16,2017
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Maria
By: 'Richard'
Nov 16,2017
0 people found
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Great experience in dealing with Maria at Carter Jonas In Barnes. For the very beginning she was professional with a great selection of local properties and a great understanding of the area. She has also been very responsive and dealt with queries/issues quickly. I ...
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Comment on agent fees
In line with market
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“Antonia was extremely professional and helpful. Many agents in the ......”

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Nov 14,2017
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By: 'Ross'
Nov 14,2017
0 people found
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Antonia was extremely professional and helpful. Many agents in the rental market leave you to your own devices but Antonia was very understanding of our requirements and proactive in finding properties to suit us (rather than the blanket approach of many letting agents). Highly recommend....
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“Sophie and the team gave us first class service when ......”

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Nov 13,2017
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Sophie
By: 'Ann'
Nov 13,2017
0 people found
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Sophie and the team gave us first class service when looking for a new home to rent. They are all very caring, understanding and extremely professional. Moving house is extremely stressful but the girls were so helpful and they work as a team so any ...
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Comment on agent fees
The fees are fair.
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“Very good service from start to finish. Igor was incredibly ......”

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Nov 10,2017
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Igor
By: 'Anthony'
Nov 10,2017
2 people found
this helpful
Very good service from start to finish. Igor was incredibly responsive and always quick to answer any queries I had. He was also very knowledgeable and this was incredibly helpful throughout the whole process....
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Comment on agent fees
The fees are competitive and clear - with no hidden extras.
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“Carter Jonas in Barnes represents exactly the type of letting ......”

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Oct 18,2017
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By: 'Charlotte'
Oct 18,2017
4 people found
this helpful
Carter Jonas in Barnes represents exactly the type of letting agency which can make London such an unpleasant city to rent in. They breached their contract with us at the end of our tenancy and their behaviour and cavalier attitude throughout was deeply unpleasant to ...
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“Marielle is a pleasure to work with, she LISTENED to ......”

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Oct 16,2017
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Marielle
By: 'GN'
Oct 16,2017
0 people found
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Marielle is a pleasure to work with, she LISTENED to what I was looking for. A very Professional no nonsense agent!...
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“Hi I had a great experience letting my property through ......”

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Oct 11,2017
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Igor
By: 'Alberto'
Oct 11,2017
0 people found
this helpful
Hi I had a great experience letting my property through Carter Jonas under the leadership of Igor Simonov. The quality of perspective tenants was excellent and Igor was on the case and responsive/ very fast throughout. Igor gave great insights and became a trusted adviser ...
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“Igor is so nice . He known my English is not ......”

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Oct 05,2017
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Igor
By: 'Cindy'
Oct 05,2017
1 people found
this helpful
Igor is so nice . He known my English is not well . So he complained every thing about the letting. We have a happy cooperation. Thanks Igor, David,...
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Comment on agent fees
Good
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“i have two properties which carter jonas manage for me. ......”

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Sep 26,2017
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Maria
By: 'leanne'
Sep 26,2017
0 people found
this helpful
i have two properties which carter jonas manage for me. and provide a sterling service i would highly reccomend. any problems that arise are dealt with swiftly and effintly...
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Comment on agent fees
very good
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“We relocated to London from abroad I had no idea ......”

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Sep 21,2017
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Igor
By: 'Giann'
Sep 21,2017
1 people found
this helpful
We relocated to London from abroad I had no idea of how things work over here. Igor was extremely helpful...
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“Igor has been very thorough and has communicated well with ......”

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Sep 15,2017
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Igor
By: 'Martin'
Sep 15,2017
1 people found
this helpful
Igor has been very thorough and has communicated well with us detailing the changes in terms of the offer and responding promptly to any queries...
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“David Ornsby and Georgina Hunt have both been very helpful ......”

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Sep 06,2017
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Georgina
By: 'suzie'
Sep 06,2017
1 people found
this helpful
David Ornsby and Georgina Hunt have both been very helpful and efficient during the recent negotiations and re-letting of my Fulham property. As I live out of London, it is essential to have knowledgeable people on hand to help and advise, and their efforts have ...
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Comment on agent fees
I have nothing to compare with, but assume Carter Jonas's fees are pretty much the norm for London
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“Very satisfied with the professional service offered by Carter Jonas ......”

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Aug 24,2017
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By: 'Marlyn'
Aug 24,2017
0 people found
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Very satisfied with the professional service offered by Carter Jonas in Newbury which resulted in all parties being happy with the deal. Many thanks....
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“Very professional and helpful would use carter jonas again Catherine ......”

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Aug 22,2017
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Sarah
By: 'Carol'
Aug 22,2017
0 people found
this helpful
Very professional and helpful would use carter jonas again Catherine and Sarah were very helpful from start to finish thank you...
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Comment on agent fees
Good
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“First time I had a good experience looking for and ......”

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Aug 22,2017
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Igor
By: 'Matteo'
Aug 22,2017
1 people found
this helpful
First time I had a good experience looking for and moving in a new house here in London. Both Igor and David have been nice and professional throughout all the process. I'm really happy with the service they offered....
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“I don't have words to express my discontent with this ......”

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Aug 12,2017
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Marianne
By: 'Fiore'
Aug 12,2017
6 people found
this helpful
I don't have words to express my discontent with this people which are just the face of pathetic agency. They just make poor excuses not to rent houses to foreigns which I honestly think it's terrible. They don't even know your financial state and presume ...
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“Georgina was excellent and was helpful with so many things. ......”

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Jul 27,2017
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Georgina
By: 'Amanda'
Jul 27,2017
1 people found
this helpful
Georgina was excellent and was helpful with so many things. I will definitely use Carter jonas when buying a property next year due to this. My only negative would be the referencing company who made renting impossible! Please use someone different to Van Mildert...
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Comment on agent fees
Normal agency fees
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“We would like to take this opportunity to provide a ......”

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Jul 27,2017
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Pauline
By: 'Joanne'
Jul 27,2017
0 people found
this helpful
We would like to take this opportunity to provide a review to recommend Pauline McKinven, Associate with Carter Jonas LLP in Cambridge UK (141 Hills Road), to any prospective tenants looking for a property to let. My partner and I rented a house in Cambridge UK ...
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Comment on agent fees
Good
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“Georgina was brilliant. She was efficient and helpful, and we ......”

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Jul 26,2017
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Georgina
By: 'Giles'
Jul 26,2017
0 people found
this helpful
Georgina was brilliant. She was efficient and helpful, and we were well looked after from the beginning to the final contract....
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Comment on agent fees
Very competitive.
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“Glad to be back with Sullivan Thomas now Carter Jonas ......”

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Jul 20,2017
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Georgina
By: 'Hilary'
Jul 20,2017
1 people found
this helpful
Glad to be back with Sullivan Thomas now Carter Jonas and pleased that they address all the details and what needs done in the property from the outset....
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Comment on agent fees
appreciated that the fees are held the same as when I was renting through this agent before.
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“Right from start very efficient / impressive service, could not do ......”

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Jul 05,2017
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Nia
By: 'Matt'
Jul 05,2017
0 people found
this helpful
Right from start very efficient / impressive service, could not do enough for you. From start to finish the whole process was stress free. Excellent experience all round....
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Comment on agent fees
Very reasonable
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“I chose Carter Jonas because the staff were very courteous ......”

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Jun 29,2017
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By: 'Ruth'
Jun 29,2017
0 people found
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I chose Carter Jonas because the staff were very courteous and professional, and the fees were competitively priced. One thing I liked when they visited to give me a market appraisal for my property was that both the sales manager and negotiator were present. This ...
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Comment on agent fees
Competitively priced
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“My family and I had a very difficult landlord to ......”

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Jun 29,2017
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By: 'Very'
Jun 29,2017
8 people found
this helpful
My family and I had a very difficult landlord to deal with who constantly invaded our privacy and harassed us. We had to involve police several times. Carter Jonas did nothing to protect or support the tenants, although fully aware of the psychological damage caused, ...
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Comment on agent fees
In the list of all we had to experience the price was too high, both financially and emotionally.
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“Very pleasant and professional experience working with Georgina in securing ......”

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Jun 14,2017
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Georgina
By: 'A'
Jun 14,2017
1 people found
this helpful
Very pleasant and professional experience working with Georgina in securing our current flat. From organizing a viewing (on the same day as we called to inquire) to signing the paperwork, we always felt like we were dealing with an honest company and agent (which is ...
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“go somewhere else! the worst experience ever!!!! they care only ......”

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Jun 13,2017
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By: 'dede'
Jun 13,2017
9 people found
this helpful
go somewhere else! the worst experience ever!!!! they care only about the money and leave you with a lot of problems to solve! they don't even know what customer service is about!! I will never suggest Carter jonas to anyone....
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“Georgina was terrific at guiding us through the process of ......”

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Jun 12,2017
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Georgina
By: 'Samantha'
Jun 12,2017
0 people found
this helpful
Georgina was terrific at guiding us through the process of letting our property - we had not done it before. It was let very quickly with multiple offers at and above asking. Thank you...
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“Absolutely appalling service, I called 3 times simply to arrange a ......”

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Jun 09,2017
Minithumbdown
By: 'Jemma'
Jun 09,2017
3 people found
this helpful
Absolutely appalling service, I called 3 times simply to arrange a viewing, each time I was told that I could not arrange a viewing as John was not in the office and he would call me back. We never received any call back and on my ...
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“Really professional, calm and stayed with the deal til the ......”

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Jun 09,2017
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Igor
By: 'ay2008'
Jun 09,2017
0 people found
this helpful
Really professional, calm and stayed with the deal til the end. Took the pressure of the requests from the tenant and made my life so much easier. Thanks!...
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“Carter Jonas, Ms Hunt provided us with professional advice in ......”

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Jun 06,2017
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Georgina
By: 'Nonresident'
Jun 06,2017
0 people found
this helpful
Carter Jonas, Ms Hunt provided us with professional advice in finding a tenant and helped us through the letting process....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6



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