Carter Jonas
4.4/5, 470 reviews
86% recommended
93% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction
Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

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Latest Reviews

 View all Reviews 470
5th Dec 2024
reviewed by 'TY'
“2 weeks, 2 days for a sale - thanks to Carter Jonas!Mandy, Weyland and Leo are exceptionally hard working and professional. ......”
15th Sep 2024
reviewed by 'Rosie'
“We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales ......”
23rd May 2024
reviewed by 'Ann'
“Mandy at Carter Jonas (Bishops Park) was wonderful as always in the sale of our properties - great communicator and ......”
22nd May 2024
reviewed by 'T M'
“Great all round experience with Mandy Jabos on a purchase of a house in Fulham (SW6). Very efficient and trustworthy ......”
8th Apr 2024
reviewed by 'S Thomas'
“Carter Jonas, Bishops Park, Fulham Palace Road, LondonThank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. ......”
26th Mar 2024
reviewed by 'Anon'
“Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
130 5 210 41 37 2 14 2 14 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Rankings
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Latest Properties

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Carter Jonas Branches (view all 32)
Barnes, SW13
Bishopspark London, SW6
Cambridge CB1, CB1
Fulham London, SW6
Harrogate, HG1
Holland Park London, W11
Leeds, LS1
Leeds, LS1

“As soon as I meet Nia Williams from Carter Jonas ......”

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Jan 05,2018
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Nia
By: 'Luis'
Jan 05,2018
0 people found
this helpful
As soon as I meet Nia Williams from Carter Jonas I realised how professional and efficient she was she really got things running so quick efficient she made sure that everthing was ready and running smoothly especially she made sure that i was happy with ...
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“I very much enjoyed dealing with both Igor and David ......”

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Jan 04,2018
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Igor
By: 'Fulham'
Jan 04,2018
2 people found
this helpful
I very much enjoyed dealing with both Igor and David on the couple of occasions i have needed them over the last 3 years. They are very experienced and extremely professional in their work, and things are done accurately and with a minimum of fuss.I ...
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Comment on agent fees
They are competitive.
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“Maria to the rescue! Once again Maria has helped with ......”

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Jan 04,2018
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Maria
By: 'David'
Jan 04,2018
0 people found
this helpful
Maria to the rescue! Once again Maria has helped with a neighbour problem speedily. Maria is straight on the case. Carter Jonas in Barnes are a joy to deal with in the 9 years I have been renting through them I have always been well cared ...
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Comment on agent fees
Good
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“Igor has been very helpful throughout our move in process.......”

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Jan 04,2018
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Igor
By: 'Jennifer'
Jan 04,2018
1 people found
this helpful
Igor has been very helpful throughout our move in process. He has communicated everything to our landlord that we asked him to very efficiently and we are certainly pleased with the service he has provided. All paper work and contracts were written up very quickly. ...
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Comment on agent fees
Agent fees were not too bad but we do feel overall fees at any letting agent should not be applied.
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“Igor Simonov was refreshingly unpushy,polite and direct.He understood ......”

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Jan 03,2018
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Igor
By: 'geraldo'
Jan 03,2018
0 people found
this helpful
Igor Simonov was refreshingly unpushy,polite and direct.He understood my needs wel,l and took on board that I have mobility problems.Compared with some others I dealt with while seeking housing following death of my Mum,aged 99,he was utterly reliable courteous and ...
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“Pauline and Charlotte gave us very quick and speedy service ......”

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Jan 03,2018
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Pauline
By: 'Stephen'
Jan 03,2018
0 people found
this helpful
Pauline and Charlotte gave us very quick and speedy service - our new tenant took possession of our house in Barnes just before Christmas less than a fortnight after first viewing the house. Very satisfied....
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Comment on agent fees
Good
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“Igor Simonov helped source an excellent tenant at a terrific ......”

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Dec 04,2017
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Igor
By: 'Fulham'
Dec 04,2017
0 people found
this helpful
Igor Simonov helped source an excellent tenant at a terrific rental for my property. He was very pro-active and always willing to go the extra mile. 5* service - keep up the good work :)...
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Comment on agent fees
Competitive
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“Carter Jonas Fulham have been awful to deal with as ......”

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Dec 02,2017
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By: 'Simone'
Dec 02,2017
2 people found
this helpful
Carter Jonas Fulham have been awful to deal with as a tenant. Their customer service has been abrasive and rude and the additional charges absurd. We kept the place wonderful added £300 of blinds and were treated as though we had trashed the place. Would never ...
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Comment on agent fees
Bad
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By: David Ornsby
Dec 21, 2017
View all comments (1)
Hi Simone, Thank you for your feedback. I have looked into this for you and can confirm that the £300 deduction from your deposit was for the pre agreed blind installation that you requested. If you have any further issues that require looking into please do not hesitate to contact me directly. David Ornsby Head of Lettings ...

“As a tenant, I've found Carter Jonas a fantastic agency ......”

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Dec 01,2017
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By: 'George'
Dec 01,2017
0 people found
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As a tenant, I've found Carter Jonas a fantastic agency to correspond with. I can't recommend them highly enough! They are always very quick at solving any issues at the flat as well as being very professional and personable at all times....
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Comment on agent fees
n/a
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“I have to say, dealing with Carter Jonas has been ......”

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Nov 29,2017
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Maria
By: 'Erin'
Nov 29,2017
0 people found
this helpful
I have to say, dealing with Carter Jonas has been the easiest experience with moving that I've ever had. Everyone was friendly, helpful, curtious and willing to help. Maria handled all the necessaries with moving in to our wonderful new home, and Kathryn is always ...
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Comment on agent fees
Just fine.
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“Carter Jonas Newbury office is a typical example of what ......”

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Nov 29,2017
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By: 'CJNOGOOD'
Nov 29,2017
3 people found
this helpful
Carter Jonas Newbury office is a typical example of what the government is about to clamp down on (hopefully heavily!). Viewed 4 flats at Newbury Racecourse in 2 days. Unfortunately Carter Jonas had the nicest one. Spoke to some other estate agents whilst viewing and they asked ...
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Comment on agent fees
Typical extra fees for doing next to nothing.
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By: Fiona Minx
Jan 16, 2018
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There were various issues with this apartment that were not under the control of Carter Jonas as it was a new build, the builders had to come and rectify them. The works did take a little while but again this was out of our hands as it was under warranty. The tenant was compensated by the builders and the issues were all at the beginning of the tenancy. The deposit was returned in full minus the standard checkout cost with no cleaning costs incurred. ...

“We have been using Carter Jonas (Sargent & Young previously) as ......”

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Nov 27,2017
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Maria
By: 'May'
Nov 27,2017
0 people found
this helpful
We have been using Carter Jonas (Sargent & Young previously) as managing agents for ten years and have always had first class service from any staff member we have encountered....
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Comment on agent fees
A bit high but I suppose to be expected in London!
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“Over the years the Barnes team have looked after us ......”

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Nov 24,2017
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Kathryn
By: 'Barnes'
Nov 24,2017
0 people found
this helpful
Over the years the Barnes team have looked after us extremely well with a friendly and professional manner. Any matters that have needed attention have been dealt with quickly and efficiently, and with the least inconvenience to ourselves....
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“I have been renting through Carter Jonas for the last 6 ......”

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Nov 23,2017
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Pauline
By: 'Elli'
Nov 23,2017
0 people found
this helpful
I have been renting through Carter Jonas for the last 6 years. The whole team is excellent: professional, efficient and reliable. Pauline has been particularly helpful in my prioperty search offering tailor made service and good advice....
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“We have used Boileaus/ Carter Jonas for over ten years ......”

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Nov 23,2017
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Maria
By: 'Fiona'
Nov 23,2017
0 people found
this helpful
We have used Boileaus/ Carter Jonas for over ten years and have always been happy with the service provided. Maria is always very prompt in replying and dealing with any issues. We appreciate the regular inspection reports and the professional and prompt way in which ...
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“Carter Jonas has been letting my property for 6 years now ......”

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Nov 23,2017
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Charlotte
By: 'Bill'
Nov 23,2017
0 people found
this helpful
Carter Jonas has been letting my property for 6 years now and have done an excellent job. They are very organised and always helpful and frienly. I have had no problems with them over this period and they have always found good tenants for my property. ...
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Comment on agent fees
Fees are competitive.
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“All the staff at White Hart Lane provide us with ......”

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Nov 22,2017
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debbie
By: 'Dee'
Nov 22,2017
0 people found
this helpful
All the staff at White Hart Lane provide us with an excellent service but Debbie in particular has always been a reliable presence. Its reassuring to hear her voice on the phone and to know that she will be able to solve any queries or ...
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Comment on agent fees
Fees fair
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“I have been renting form carter Jonas for over 2 yrs ......”

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Nov 22,2017
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By: 'Tracey'
Nov 22,2017
0 people found
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I have been renting form carter Jonas for over 2 yrs and they are excellent. Attentive, friendly, nothing is ever a bother and also any problems are dealt with swiftly which is the key to peace of mind as a tenant. Would highly recommend....
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Comment on agent fees
Standard
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“I have worked with Carter Jonas Boileaus for almost 10 years ......”

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Nov 22,2017
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Charlotte
By: 'Ally'
Nov 22,2017
0 people found
this helpful
I have worked with Carter Jonas Boileaus for almost 10 years with 7 properties and would not go to any other agent. All members of staff keep the essence of an independent agent and go the extra mile. They are friendly, professional and go out of their ...
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Comment on agent fees
Good
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“My property has been managed through this team for many ......”

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Nov 22,2017
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Maria
By: 'Eve'
Nov 22,2017
0 people found
this helpful
My property has been managed through this team for many years and I have found them to be very helpful and understand my requirements. I receive annual updates on the property which are comprehensive and clear. I would have no hestitation in recommending Maria and ...
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Comment on agent fees
Fair
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“Maria and Debbie have been looking after my property and ......”

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Nov 22,2017
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Maria
By: 'Fiona'
Nov 22,2017
0 people found
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Maria and Debbie have been looking after my property and its tenants for more than 15 years now and I couldn't commend them more. I have the utmost faith in their judgement, advice and management in every respect of taking care of my property and my ...
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Comment on agent fees
I spent time looking at several agents before I signed up, I feel that the fees are fair and they certainly earn them in my book
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“Very friendly and fast service. Maria did even look after ......”

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Nov 22,2017
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Maria
By: 'Niko'
Nov 22,2017
0 people found
this helpful
Very friendly and fast service. Maria did even look after the house a couple of times during our vacation. Super!...
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“Antonia is very professional and extremely helpful, and a very ......”

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Nov 22,2017
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shirley
By: 'Ann'
Nov 22,2017
0 people found
this helpful
Antonia is very professional and extremely helpful, and a very warm and friendly person . Unfortunately we did find a property to rent.Would still highly recommend to friends and family....
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“Some five years ago I was recommended Charlotte Godley to ......”

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Nov 22,2017
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By: 'Landlord'
Nov 22,2017
0 people found
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Some five years ago I was recommended Charlotte Godley to take over the running of my portfolio, which was driving me to distraction. I have found Pauline and the Carter Jonas team at White Hart Lane to be reliable, trustworthy and extremely helpful. They take ...
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Comment on agent fees
Worth every penny.
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“It is good to work with a local agent who ......”

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Nov 22,2017
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Maria
By: 'Nick'
Nov 22,2017
0 people found
this helpful
It is good to work with a local agent who is knowledgeable about all aspects of letting and has always dealt with us in a polite and efficient way. We have been particularly impressed with the calibre of tenants who have come to us through ...
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Good
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“Very good agent, very helpful, always all done in time, ......”

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Nov 21,2017
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Maria
By: 'Kris'
Nov 21,2017
0 people found
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Very good agent, very helpful, always all done in time, very good response in all situations, trustworthy. I rent the property since 8 years now, and i am always receiving very good service therefore i am extremely happy from cooperation and i would highly recommended this ...
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Comment on agent fees
I do not mind the fees i pay once a year for contract renewal, and i am happy to pay the amount for the service i receive.
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“We rent a property via carter jonas and have main ......”

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Nov 21,2017
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Kathryn
By: 'Katie'
Nov 21,2017
0 people found
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We rent a property via carter jonas and have main contact with Kathryn skelding. We have thoroughly enjoyed our rent and have had all concerns raised delt with quickly and professional, the team are incredibly helpful, quick to respond and approachable!! I would 100% recommend them!!...
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Comment on agent fees
You get what you pay for!!
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“I have been renting a property for the past 2 years, ......”

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Nov 21,2017
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By: 'Ross'
Nov 21,2017
0 people found
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I have been renting a property for the past 2 years, with Carter Jonas carrying out the property management. Carter Jonas is absolutely brilliant. No matter what requires their attention there is always prompt and efficient service, with any queries resolved within 24 hours. The team is ...
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Good
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“We have been renting in Barnes for just over a ......”

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Nov 21,2017
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Maria
By: 'Fran'
Nov 21,2017
0 people found
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We have been renting in Barnes for just over a year and have found Maria and her team to be incredibly professional and extremely helpful. When any appliances breakdown or general maintenance needs attending to they go out of their way to get things done ...
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n/a
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“Thanks Maria for always being so helpful and friendly. You ......”

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Nov 21,2017
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Maria
By: 'David'
Nov 21,2017
0 people found
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Thanks Maria for always being so helpful and friendly. You always act quickly and effectively, just what a tenant needs. I would dread having to move after you have taken such fine care of myself and the property....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6



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