93% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ...
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Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.
We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.
We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.
View our corportate brochure - http://brochure.cameron-group.co.uk
We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.
We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.
View our corportate brochure - http://brochure.cameron-group.co.uk
Latest Reviews
View all Reviews 1175
29th Oct 2024
reviewed by 'Vikram'
23rd Sep 2024
reviewed by 'Naresh'
11th Sep 2024
reviewed by 'Pant’s'
5th Mar 2024
reviewed by 'Me'
19th Jun 2023
reviewed by 'Lau'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 98% | £190,000 | £2,920,000 |
| Lettings | 93% | 95% | £450 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 422 | 7 | 526 | 22 | 57 | 1 | 84 | 4 | 48 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Mar 04,2011
Mar 04,2011
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Guidance on completing the Utilities formalities will be helpful, especially for People not belonging to the UK....
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Mar 04,2011
Mar 04,2011
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Josh gave us fantastic service....
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Mar 03,2011
Mar 03,2011
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I have now used Camerons for the last two years, since then they have been very helpful with maintenance issues and understanding. I would always recommend then to friends from the Middle East....
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Mar 03,2011
Mar 03,2011
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Ketan Tailor has been extremely helpful and professional throughout my time dealing with Camerons....
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Apr 05,2009
Apr 05,2009
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I approached them as landlord to lease out my property with hope that they will deliver impeccable services from winning the prestigious Estate Agent of Year award. However, I am so wrong in appointing them. I find they are untrustworthy, deceptive and manipulative when dealing ...
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Tenant Fees
Overall Fees
£50 (inc. VAT), On CompletionLATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.
VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)
EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)
COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.
Payments in respect of utilities, communication services, TV licence and council tax.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.
If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.
Please direct all communication to [email protected] with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.
To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:
• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint
Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Residential Lettings & Property Management - Making a Complaint
Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.
The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.
They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.
Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service
(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor
If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.
Please direct all communication to [email protected] with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.
To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:
• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint
Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.
The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Residential Lettings & Property Management - Making a Complaint
Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.
The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days
Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.
They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.
Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.
Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.
Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG
Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service
(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Best Letting Agent in West Drayton 
