Cameron Estate Agents
4.8/5, 1175 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and ... show more Established in 1994, Cameron Estate Agents is a multi award winning, privately owned and run Sales and Lettings agency with branches in West Drayton and Uxbridge, in Middlesex.

We are the most active agent in the local area selling and letting at the popular Parkwest and Drayton Garden Village developments, and have a dedicated in house property management team.

We offer advice on buying, selling, letting and renting property as well as a Land and New Homes consultation.

View our corportate brochure - http://brochure.cameron-group.co.uk
Estate Agents London | Cameron Group

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £190,000 £2,920,000
Lettings 93% 95% £450 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
422 7 526 22 57 1 84 4 48 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Cameron Estate Agents Branches (view all 2)

“I dealt with Robert from day one. He is professional, ......”

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Jan 12,2016
Minithumbup
By: 'Becca'
Jan 12,2016
3 people found
this helpful
I dealt with Robert from day one. He is professional, knowledgeable and friendly. All qualities that leave you with a sense that you can trust the service provided. It makes the whole process easier when you genuinely like the person you are dealing with. I ...
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Comment on agent fees
As with other reviewers we agreed to a sliding scale dependant on the sale price achieved. This results in Cameron's having a real incentive to get the best possible offers for the property. They didn't disappoint.
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“We have been using Cameron EA for the last 6 years ......”

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Jan 08,2016
Minithumbup
Ketan Tailor MARLA
Ketan Tailor MARLA
By: 'AM'
Jan 08,2016
0 people found
this helpful
We have been using Cameron EA for the last 6 years and they always exceed our expectations. They find us new tenants within 1-3 days of listing the property on their website. A Big Thank You to the Team...
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Comment on agent fees
We are happy with their fees
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“Fantastic service . Scott has been very good in assisting us ......”

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Dec 21,2015
Minithumbup
Scott Sharples
By: 'Harish'
Dec 21,2015
2 people found
this helpful
Fantastic service . Scott has been very good in assisting us through out our search in finding our new home very professional and customer focused . Thanks a lot Scott...
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“I would like to thank all of the staff at ......”

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Dec 21,2015
Minithumbup
Ketan Tailor MARLA
By: 'Joe'
Dec 21,2015
0 people found
this helpful
I would like to thank all of the staff at Cameron-Group for their professional and efficient approach, Ketan is an exemplary member of staff, he found a suitable flat immediately and made the entire letting process stress free and enjoyable. I would recommend using Cameron ...
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“I am a landlord that have opted for a fully ......”

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Dec 18,2015
Minithumbup
Ketan Tailor MARLA
Scott Sharples
By: 'Melissa'
Dec 18,2015
1 people found
this helpful
I am a landlord that have opted for a fully managed lettings service. The staff have been professional, good communicators, efficient and personable. They were able to arrange and recommend tradesman, which made furnishing my flat a simple process and even picked up a delivery ...
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“Ketan was very easy to deal with, he was honest ......”

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Dec 17,2015
Minithumbup
Ketan Tailor MARLA
By: 'Rupin'
Dec 17,2015
0 people found
this helpful
Ketan was very easy to deal with, he was honest and realistic and most importantly delivered results in a timely manner....
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“Very creative in suggesting a pricing strategy "offers in excess ......”

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Dec 11,2015
Minithumbup
By: 'Julius'
Dec 11,2015
4 people found
this helpful
Very creative in suggesting a pricing strategy "offers in excess of". This resulted in our achieving 4% more than the anticipated asking price. They also agreed a sliding scale commission and I was pleased to be paying them the top rate agreed. Robert was always helpful ...
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Comment on agent fees
We agreed a sliding scale based on the amount they achieved. I was happy they were paid the maximum as they achieved well over my asking price.
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“This was a very difficult purchase due to a very ......”

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Dec 11,2015
Minithumbup
By: 'Rob'
Dec 11,2015
3 people found
this helpful
This was a very difficult purchase due to a very unreasonable Vender who was making any conveyancing issues a lot more stressful than necessary. However, with Robert's negotiating skills and Lauren De Wet understanding of the process, they both had a major influence on the ...
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“Very pleased with the service provided by Scott. Always at ......”

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Dec 07,2015
Minithumbup
Scott Sharples
Scott Sharples
By: 'Prashant'
Dec 07,2015
1 people found
this helpful
Very pleased with the service provided by Scott. Always at hand, returning calls promptly and keeping me up to date on matters as they developed. Will look to Cameron in the future as all agents I dealt with were helpful and prompt in their return ...
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“Excellent and precise instructions and information from Scott.made me ......”

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Dec 04,2015
Minithumbup
Scott Sharples
By: 'Dr'
Dec 04,2015
1 people found
this helpful
Excellent and precise instructions and information from Scott.made me feel at ease.would eecommend him anytime.Thanks Scott for your help...
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“Michelle has been my main point of contact in Camerons, ......”

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Dec 03,2015
Minithumbup
Michelle Mellars MARLA
By: 'Mrs'
Dec 03,2015
0 people found
this helpful
Michelle has been my main point of contact in Camerons, although I have also had dealings with other members of staff from time to time. I have always received efficient and friendly service from her and her colleagues. She was very helpful in finding me ...
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Comment on agent fees
I have been advised by Michelle that I could charge more rent if I wanted to but I have chosen to charge a bit below the market rate in acknowledgement of the very reliable tenants we have had for the past 7 years or so. I firmly believe it is more important to have reliable tenants than go for the maximum rent and Camerons have supported my efforts to ensure the tenants are kept happy.
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“Scott was very helpful and friendly from the very first ......”

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Dec 03,2015
Minithumbup
Scott Sharples
By: 'Brita'
Dec 03,2015
2 people found
this helpful
Scott was very helpful and friendly from the very first query I had over the telephone with him. He was well spoken, knowledgeable and pleasant in all his dealings with me. Due to my work complexity, Scott demonstrated great flexibility in acknowledging my various requests. ...
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“Wthout a doubt an amazing service from Michelle. All my ......”

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Dec 01,2015
Minithumbup
Michelle Mellars MARLA
By: 'Anoop'
Dec 01,2015
0 people found
this helpful
Wthout a doubt an amazing service from Michelle. All my letting issues are taken care of andI rarely have to be involved. Rent is always on time and Tennant's are thoroughly screened and all checks done to make sure that no problems arise later. I ...
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“I have purchased 2 properties, one of which was for my ......”

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Dec 01,2015
Minithumbup
By: 'Bob'
Dec 01,2015
3 people found
this helpful
I have purchased 2 properties, one of which was for my son, in the last 6 months from Cameron Estate Agents, and found the whole experience very satisfying. I dealt with Robert on both purchases, and his overall handling and service provided was excellent and found his ...
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“Was new to the country..Ketan helped all through out ......”

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Nov 30,2015
Minithumbup
Ketan Tailor MARLA
By: 'Azlam'
Nov 30,2015
0 people found
this helpful
Was new to the country..Ketan helped all through out the process with confidence and ensuring we move into the apartment at the right time...
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“Cameron, West Drayton has been managing my investmwnt property since ......”

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Nov 30,2015
Minithumbup
Michelle Mellars MARLA
Ketan Tailor MARLA
By: 'Mrs.'
Nov 30,2015
0 people found
this helpful
Cameron, West Drayton has been managing my investmwnt property since August 2008. The company has done a great job. Recruited new tenant(s) promptly, resulting in almost seamless turnover with no loss of income. Especially efficent in getting results and delivering are Michelle Mellars, Acounts Manager ...
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Comment on agent fees
Cameron has done a great job for me, hence I do not mind paying 13% agent's fee. This fee has remained the same since 2008.
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“He's prompt at responding to my queries and in a ......”

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Nov 28,2015
Minithumbup
Ketan Tailor MARLA
By: 'Tin'
Nov 28,2015
0 people found
this helpful
He's prompt at responding to my queries and in a timely manner and good at providing solutions to the issues i highlighted....
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“Helpful in arranging visits for repairs, maintenance and gas safety. ......”

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Nov 27,2015
Minithumbup
By: 'Hillingdon'
Nov 27,2015
0 people found
this helpful
Helpful in arranging visits for repairs, maintenance and gas safety. On the minus side, issues raised by tenants are sometimes passed on without evaluating it themselves, and similarly with contractors' recommendations....
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“Michelle Mellars is very helpful, efficient and professional. She has ......”

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Nov 26,2015
Minithumbup
Michelle Mellars MARLA
By: 'Anu'
Nov 26,2015
0 people found
this helpful
Michelle Mellars is very helpful, efficient and professional. She has always resolved any issues that I may have had with the tenant in a calm and efficient manner....
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“One Word - Useless.Issue OneWe rented a property for ......”

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Nov 24,2015
Minithumbdown
Michelle Mellars MARLA
By: 'Charlie'
Nov 24,2015
7 people found
this helpful
One Word - Useless. Issue One We rented a property for a year. We extended it for a year. A week before the the first year ended we were told that the decision had been changed and we had 10 days to move out and find ...
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What agent could do to change your mind?
I think the property was fairly priced, as it was cheap rent due to the poor condition of the property, however, there were a few occasions where for weeks where we had leaks coming through the ceiling from the bath and toilet in multiple rooms, and obviously the last 3 months with the mouse infestation where full rent definitely should not have been paid due to the length it took to sort out the issue. A house with no mice or leaks is not worth the same as a house with mice and leaks.
Attached Filesnbsp;
Comment on agent fees
I think the property was fairly priced, as it was cheap rent due to the poor condition of the property, however, there were a few occasions where for weeks where we had leaks coming through the ceiling from the bath and toilet in multiple rooms, and obviously the last 3 months with the mouse infestation where full rent definitely should not have been paid due to the length it took to sort out the issue. A house with no mice or leaks is not worth the same as a house with mice and leaks.
Was this helpful? Yes
By: Anosh
Nov 24, 2015
View all comments (1)
While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. It is unfortunate that you have felt that you have had no other recourse to reach us than to revert to posting your complaints online. It is furthermore regrettable that you did not exhaust the remedies under Cameron's complaint procedure and appropriately address your concerns to the relevant individual within the Company. Should you have not felt that your matter was adequate ...

“I have come across many estate agents from all the ......”

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Nov 20,2015
Minithumbup
Ketan Tailor MARLA
By: 'ABMOS'
Nov 20,2015
0 people found
this helpful
I have come across many estate agents from all the properties I rent and most of them are unrelaible or dishonest, Ketan Tailor is an Estate agent that examplifies the best of agent. Not only has Ketan worked around my needs and expectations, but he ...
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“I am very pleased that cameron helped me out on ......”

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Nov 19,2015
Minithumbup
Ketan Tailor MARLA
By: 'Hamza'
Nov 19,2015
0 people found
this helpful
I am very pleased that cameron helped me out on a such short notice of time and plus they find me the best apartment and met my all requirements and then helped me with the paper work and answered all my questions. At all i ...
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Comment on agent fees
The Price was not bad according to what my friends bought it is cheap and I am happy what i got.
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“God help you if Gabriela Rutledge is your agent. She ......”

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Nov 16,2015
Minithumbdown
By: 'Carolyn'
Nov 16,2015
6 people found
this helpful
God help you if Gabriela Rutledge is your agent. She caused hundreds of pounds of damage through her carelessness**, at no cost to herself or Cameron. The owners of the property footed the majority of the bill. Cameron was also unable to replace a broken ...
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What agent could do to change your mind?
Could have scheduled my check-out for the DATE THAT WE HAD AGREED UPON, she could have answered my questions regarding prorated rent instead of ignoring them, she could have have my dishwasher replaced within TWO MONTHS of the owners asking*
Attached Filesnbsp;
Comment on agent fees
I don't care about fees I care about my dishwasher, the agent keeping scheduled appointments, not wasting my time staying home for an entire day waiting for a dishwasher that is never installed, having my questions answered, and generally brains within the person that I have to interact with.
Was this helpful? Yes
By: Anosh
Nov 17, 2015
View all comments (2)
While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. It is unfortunate that you have felt that you have had no other recourse to reach us than to revert to posting your complaints online. It is furthermore regrettable that you did not exhaust the remedies under Cameron's complaint procedure and appropriately address your concerns to the relevant individual within the Company. Should you have not felt that your matter was adequate ...

“I was happy to meet Mr Ketan , He was very ......”

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Nov 13,2015
Minithumbup
Ketan Tailor MARLA
By: 'Ali'
Nov 13,2015
0 people found
this helpful
I was happy to meet Mr Ketan , He was very cooperative,gentle and helpful , whenever i call the office he was ready to answer . I recommend all my friends to contact Mr Ketan to find good properties as he is professional ....
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“Scott was extremely helpful with the payment and the viewing ......”

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Nov 13,2015
Minithumbup
Scott Sharples
By: 'Gee'
Nov 13,2015
3 people found
this helpful
Scott was extremely helpful with the payment and the viewing and everything! He reallu did show us around and he was very helpful with the payment...
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“I came to know Cameron estate agent when I came ......”

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Nov 13,2015
Minithumbup
Ketan Tailor MARLA
By: 'Prabhakar'
Nov 13,2015
0 people found
this helpful
I came to know Cameron estate agent when I came to view a property to buy in Uxbridge through them. First time impression was great they were very professional and approachable. Then I bought a property and I decided to let my property through them ...
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“Very responsive and great care taken when addressing questions and ......”

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Nov 10,2015
Minithumbup
Scott Sharples
By: 'L'
Nov 10,2015
3 people found
this helpful
Very responsive and great care taken when addressing questions and concerns, especially a for a first time landlord. Knowledgeable about the rental market. Would highly recommend....
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“I've been looking for renting property for a month, and ......”

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Nov 09,2015
Minithumbup
Scott Sharples
Ketan Tailor MARLA
By: 'Kelly'
Nov 09,2015
3 people found
this helpful
I've been looking for renting property for a month, and also went to more than 5 agencies, Cameron is definitely the best one in my own experiences. I really appreciate Scott, he is very kind to me and indeed help me a lot. Highly recommend Cameron!...
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“Scott was very helpful in getting us this flat and ......”

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Nov 06,2015
Minithumbup
Scott Sharples
By: 'rana'
Nov 06,2015
2 people found
this helpful
Scott was very helpful in getting us this flat and he kept us up to date with all the details w needed....
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“The agent was helpful throughout the whole experience. He understood ......”

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Nov 02,2015
Minithumbup
Ketan Tailor MARLA
By: 'Khulood'
Nov 02,2015
0 people found
this helpful
The agent was helpful throughout the whole experience. He understood our exact requirements for the kind of apartment we wanted, and found just that....
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 4:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to [email protected] with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Awards won by Cameron Estate Agents

Regional Awards won by Cameron Estate Agents

Individual Branch Awards

West Drayton, UB7

Uxbridge, UB8



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Cameron Estate Agents