Cairn Estate and Letting Agency
4.6/5, 190 reviews
87% recommended
92% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 190
15th Oct 2024
reviewed by 'KP'
“Helped us every step of the way getting our let on the market. Always there for a quick response to ......”
4th Oct 2024
reviewed by 'John Rooney'
“Wonderful Service from from the Gibson Street Branch in Glasgow very Professional and Friendly. Staff members Sophie, Fiona and Claudia ......”
27th Sep 2024
reviewed by 'Colette'
“Excellent management of recent refurbishment and change of tenants in our property. From move out to new lease agreement, Victoria ......”
21st Jun 2024
reviewed by 'Euan'
“Having used Cairn for a tenant find service for over a decade, I've always found the staff to be knowledgeable, ......”
10th May 2024
reviewed by 'Martin Donoghue'
“Jacqui is absolutely amazing. Not only did she help me with viewing the property and help secure the lease, she ......”
22nd Mar 2024
reviewed by 'Rachel'
“Very informative and patient with guiding me through the application process for the property. All the steps were made clear ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £116,000 £450,000
Lettings 98% 92% £395 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
49 4 95 20 12 0 3 0 6 1
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Cairn Estate and Letting Agency Branches (view all 2)
Hillhead Glasgow, G12
Letting Edinburgh, EH15

“Helpful...”

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Nov 19,2018
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Jennifer
By: 'Vinicombe'
Nov 19,2018
4 people found
this helpful
Jennifer has been extremely helpful in coordinating any of our maintenance issues in the flat and always gets back to us promptly when we have a problem....
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“Excellent service...”

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Nov 12,2018
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Sheena
By: 'Veronica'
Nov 12,2018
4 people found
this helpful
I have been using Cairn Estate and Letting Agency for many years. my experience of them is both as a company managing all aspects of the letting out of our property and latterly for the sale of the property. The service they provide is just ...
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Comment on agent fees
They take standard fees in line with the expectation of the industry and as I stated they earn every penny.
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“Cairn is bad but some of the staff have been great...”

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Nov 06,2018
Minithumbdown
By: 'Customer'
Nov 06,2018
1 people found
this helpful
When we moved in the flat had clearly not been cleaned. Junk was left in several rooms and cupboards, lights were not working in the bathroom, the living room stunk of weed, bluetac marks all over the wall, chairs were broken, a desk was broken, ...
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Comment on agent fees
About average.
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“Ms...”

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Nov 02,2018
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Fiona
By: 'Anne'
Nov 02,2018
2 people found
this helpful
Thoroughly pleased with Fiona's level of service, which is excellent and would definitely recommend Cairn for letting of property and for selling....
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Comment on agent fees
Good
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“Very personal and responsive...”

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Sep 14,2018
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Sarah
By: 'MMAC'
Sep 14,2018
3 people found
this helpful
Sarah is very responsive to any questions and queries. She responds quickly and resolves issues professionally and efficiently. Very pleasant to deal with....
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“Excellent...”

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Sep 14,2018
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Sheena
By: 'Fiona'
Sep 14,2018
3 people found
this helpful
Sheena was so helpful and gave me valuable advice, taking all the stress and worry away. Would recommend using her to everyone...
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“Letting then Sale...”

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Sep 13,2018
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Sheena
By: 'Owner'
Sep 13,2018
3 people found
this helpful
We have used Cairn to let our flat for three years and then chose them to sell the property for us. In terms of lettting they were very good, found good reliable tennants, quickly and dealt with all the relevant issues quickly and efficiently. At ...
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Comment on agent fees
Seem to be happy to negotiate
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“Contract renewal...”

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Sep 12,2018
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Fiona
By: 'Audrey'
Sep 12,2018
3 people found
this helpful
Fiona has helped us manage a property in Kelvinbridge for some years. She finds tenants, arranges new contracts and advises and arranges safety checks. She is hard-working, friendly and efficient. We could not ask for better!...
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Comment on agent fees
We are happy to pay the fees as we get top service. We have no means of comparison with others in Glasgow.
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“Great service...”

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Sep 11,2018
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Susan
By: 'Sean'
Sep 11,2018
3 people found
this helpful
Dealt with this letting agency for over 2 years, always found them to be extremely helpful with any problems we had....
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“Kirk is a gentleman...”

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Sep 06,2018
Minithumbup
By: 'Nick'
Sep 06,2018
3 people found
this helpful
Kirk came to our property to perform some repairs and paint a number of walls. He was courteous, punctual, a consummate professional and super-efficient. I would recommend Kirk's services to anyone. Thanks Kirk!...
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“Fantastic customer service...”

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Sep 06,2018
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Gemma
By: 'Darren'
Sep 06,2018
2 people found
this helpful
Cairns took over my let and they where fantastic. Especially Gemma. No request was too much or too little. Very very helpful and friendly not to mention professional. I would recommend Gemma and Cairns to anyone looking for a let. I myself work in customer ...
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Comment on agent fees
Good
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“Property Sale...”

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Sep 05,2018
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Sheena
By: 'Mike'
Sep 05,2018
2 people found
this helpful
Sheena and Heather recently sold an investment property on my behalf and were excellent throughout. The process was extremely clear and a buyer was found very quickly. A painless process and wouldn't hesitate to use Sheena and Heather again....
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“I can not rate the girls at Cairn highly enough, they have been amazing and taken away all the stress of letting out our property....”

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Sep 03,2018
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Fiona
By: 'Roma'
Sep 03,2018
2 people found
this helpful
Fiona and Susan have been wonderful to deal with at Cairn and are a credit to the company. Their friendly and approachable manner made everything easier to deal with and they were so fast and efficient in dealing with things and kept in touch at ...
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Comment on agent fees
Great
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“Great Service...”

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Aug 30,2018
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Sheena
By: 'MrsCPark'
Aug 30,2018
2 people found
this helpful
Sheena handled the sale of our flat in Finneston and it went really smoothly, even when one potential buyer tried to contact me directly. Sheena was professional and was able to answer all the questions I had as well as arranging viewings. She gave us ...
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Comment on agent fees
Very fair fee scale.
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“Rachel McQueen - Cairn Letting...”

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Aug 29,2018
Minithumbup
By: 'Paul'
Aug 29,2018
2 people found
this helpful
I am a factor and I called Rachel to help me co-ordinate urgent repairs. I have dealt with many letting agents but none have been as helpful or efficient her. The repair that we needed help with was not impacting her tenant or building so ...
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“56 Quarryknowe Street...”

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Aug 27,2018
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Gemma
By: 'Amir'
Aug 27,2018
2 people found
this helpful
Gemma was fantastic in how she handled this account for me. Very hard-working, always in touch and on the ball. Most importantly providing innovative ideas to get the place tenanted,...
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“Friendly and efficient...”

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Aug 22,2018
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Sheena
By: 'Kirsten'
Aug 22,2018
2 people found
this helpful
I recently sold my flat through Cairn and couldn't fault the experience. As a first time seller it was helpful to have Sheena always at the end of the phone willing to answer my queries....
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Comment on agent fees
From research I believe the fees to be reasonable.
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“Great experience...”

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Aug 15,2018
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Gemma
By: 'Louise'
Aug 15,2018
2 people found
this helpful
Gemma in the letting team in Glasgow has been amazing from start till finish. From viewing the flat all the way to moving in, Gemma has been there to answer any questions we've had. She has been an absolute delight and I will be recommending ...
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“Excellent service with a smile :)...”

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Jul 31,2018
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Fiona
By: 'Ashleigh'
Jul 31,2018
2 people found
this helpful
My partner and I recently bought a property to let. Fiona has managed rental for us and the service has been excellent. She has been very friendly, efficient and thorough in securing reliable tenants to rent our property. The process has been stress free and ...
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Comment on agent fees
Good - Very reasonable
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“Smooth running tenancy...”

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Jul 09,2018
Minithumbup
By: 'Mags'
Jul 09,2018
2 people found
this helpful
Delighted with the service provided throughout my 3 year tenancy. Staff are very helpful and professional and any problems were handled quickly....
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Comment on agent fees
No additional fees
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“Great service...”

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Jul 06,2018
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Susan
By: 'Emma'
Jul 06,2018
2 people found
this helpful
Great service from miss Collins. She's a pleasure and is very prompt when we have questions. Not just susan the full cairn team are a pleasure....
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“Absolutely useless in every measure...”

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May 23,2018
Minithumbdown
By: 'Bad'
May 23,2018
3 people found
this helpful
I can only preface this by saying that some of what I had to go through with this agency is my own fault. It's my fault that as soon as I walked into their office that I didn't trust my gut and immediately leave never ...
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Comment on agent fees
Their fees are excessive and many of them illegal, and they know it.
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By: Shane
Apr 15, 2021
View all comments (7)
Glasgow site not issuing my deposit back, and they know they have messed up David Rowand I suggest you get in touch asap! ...

“Both Sheena and Moya are amazing and did a fabulous ......”

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Nov 17,2017
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Moya
By: 'Zoe'
Nov 17,2017
4 people found
this helpful
Both Sheena and Moya are amazing and did a fabulous job of selling my house in just under 3 weeks. I received an extremely professional and personal service and wouldn't hesitate to use Cairn again....
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“We rent out two flats through Cairn and so far ......”

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Nov 06,2017
Minithumbup
By: 'PanMan'
Nov 06,2017
5 people found
this helpful
We rent out two flats through Cairn and so far they have been professional and communication has been fair. They found tenants quickly. Fiona & Carolanne have been friendly and efficient. Karyn and David on the maintenance side have been very quick, professional and helpful, even ...
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Comment on agent fees
Fees fair/normal
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“Maintenance staff David and Karen have been excellent! Very efficient ......”

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Oct 26,2017
Minithumbup
By: 'Sarah'
Oct 26,2017
3 people found
this helpful
Maintenance staff David and Karen have been excellent! Very efficient to come fix issues in the flat and always polite and professional...
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“Maintenance staff David and Karyn couldn't have helped me enough ......”

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Oct 12,2017
Minithumbup
By: 'Cat'
Oct 12,2017
2 people found
this helpful
Maintenance staff David and Karyn couldn't have helped me enough very professional and polite people excellent great idea that a female is doing this kind of work felt much more at ease...
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“Our flat had a lot of repairs needing to be ......”

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Sep 25,2017
Minithumbup
By: 'Simon,'
Sep 25,2017
1 people found
this helpful
Our flat had a lot of repairs needing to be carried out so we notified Cairn. Kirk came along and fixed almost everything in a single visit. very pleased :)...
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Comment on agent fees
good
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“Couldn't recommend highly enough, the team at Cairn found me ......”

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Sep 20,2017
Minithumbup
By: 'Jim'
Sep 20,2017
1 people found
this helpful
Couldn't recommend highly enough, the team at Cairn found me a flat when I got accepted to Glasgow University through clearing at very short notice, they moved me in promptly and dealt with all my questions. Thanks again...
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“I don't know where to begin, and although I (luckily) ......”

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Aug 14,2017
Minithumbdown
By: 'For'
Aug 14,2017
8 people found
this helpful
I don't know where to begin, and although I (luckily) am not with this 'estate agents' any longer, friends of friends ask me for advice due to me being vocal and passionate about the treatment we received from this business towards myself and my three ...
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“@@Late last year I decided to sell my 2 bedroom flat ......”

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May 25,2017
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Sheena
By: 'CarFrae'
May 25,2017
2 people found
this helpful
@@Late last year I decided to sell my 2 bedroom flat in the Yorkhill area of Glasgow and was very fortunate to be introduced to Cairn Estate Agency. Right from the beginning of the process they provide high quality, friendly and speedy advice. Cairn's presale process ...
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Comment on agent fees
Very competitive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:40 PM 14/12/2016 by Jillian Rowand

Awards won by Cairn Estate and Letting Agency

Regional Awards won by Cairn Estate and Letting Agency

Individual Branch Awards

Edinburgh, EH15

Glasgow, G12



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