Butters John Bee
2.5/5, 89 reviews
34% recommended
54% sales valuation accuracy
68% sales fee satisfaction
75% lettings valuation accuracy
67% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 89
8th May 2024
reviewed by 'Emad'
“Don't deal with this state agent There is no zero score to giveToo many false accusation when I left the ......”
29th Feb 2024
reviewed by 'Phoebe'
“The worst letting agent! So deceptive and fraudulent. After paying holding deposit, they kept on postponing move in dates . Making ......”
6th Jan 2024
reviewed by 'Daniel'
“Excellent service from Marcin,thank you very much for your help, great agent!!!...”
2nd Oct 2023
reviewed by 'AT'
“Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to ......”
8th Sep 2023
reviewed by 'Anne and Tom'
“Our experience with butters john bee has been excellent. Amit Nayee (Congleton branch) is an exceptional agent. His friendly manner, ......”
7th Aug 2023
reviewed by 'Helen'
“Would leave 0 stars if i could. Why? Well.Rarely answer the phoneNever returned calls over many monthsTook money for work ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 54% 68% £69,000 £210,000
Lettings 75% 67% £395 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 11 5 12 6 7 4 2 5 27
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Butters John Bee Branches (view all 19)
Alsager, ST7
Cannock, WS11
Congleton, CW12
Crewe, CW2
Hanley, ST1
Head Office, ST1
Kidsgrove, ST7
Macclesfield, SK11

“BJB have managed two properties for us over the last ......”

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Jul 28,2016
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Aimee
By: 'Smith-Wilson'
Jul 28,2016
0 people found
this helpful
BJB have managed two properties for us over the last few years and we have had excellent service from Aimee in particular but also the rest of her team as well. As new landlords we needed a lot of initial guidance and Aimee was able ...
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Comment on agent fees
Fees are what we would have expected
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“I recently attempted to purchase a house through Laura at ......”

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Jun 10,2016
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Laura
By: 'Mark'
Jun 10,2016
0 people found
this helpful
I recently attempted to purchase a house through Laura at BJB Newcastle. Unfortunately this included an intermediary and a builder as it had been part-exchanged. even placing an offer with the vendor was difficult. Laura however was nothing short of excellent in the way she ...
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Comment on agent fees
N/A
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“I sold my House in Bradeley via Butters John Bee , ......”

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May 31,2016
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By: 'Rapidflex'
May 31,2016
0 people found
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I sold my House in Bradeley via Butters John Bee , and I have only one word to say OUTSTANDING , they were very professional , friendly and kept me informed through the whole process of the selling . The people who purchased our house also were impressed by ...
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Comment on agent fees
Excellent, Outstanding, Professional
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“I would like to thank Bradley at congleton butters John ......”

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May 18,2016
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By: 'Louise'
May 18,2016
0 people found
this helpful
I would like to thank Bradley at congleton butters John bee for all of his help,expertise, patience and friendly manner through my house sale recently. He always kept me fully informed of updates and worked extremely hard to sell our house and get the ...
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Comment on agent fees
Good
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“We would like to thank Andy from Butter John Bee ......”

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May 09,2016
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Andy
By: 'Mr'
May 09,2016
0 people found
this helpful
We would like to thank Andy from Butter John Bee in Cannock for all his help in the sale of our bungalow, nothing was too much trouble and any questions we had was soon answered thanks to Andy and everyone else involved in the sale, ...
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Comment on agent fees
Good
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“Diane has been excellent help and support during a stressful ......”

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May 09,2016
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By: 'Andrea'
May 09,2016
0 people found
this helpful
Diane has been excellent help and support during a stressful time. She is informative, calming and reliable. She's a star...
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Comment on agent fees
About average.
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“Beth is now a victim of her own great customer ......”

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Apr 19,2016
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Bethany
By: 'Ahmed'
Apr 19,2016
0 people found
this helpful
Beth is now a victim of her own great customer service. As a landlord, I often have a number of queries such as maintance or finance. I now use Beth as my go-to person with BJB to answer my queries, always professional, polite and speedy....
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“As a landlord with a number of properties with this ......”

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Mar 07,2016
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Philip
By: 'landlord'
Mar 07,2016
2 people found
this helpful
As a landlord with a number of properties with this agent I am extremely happy with the level of service from Phil Webb and the team. Phil was and remains professional, knowledgeable and proactive in his approach working tirelessly to ensure the process runs efficiently. ...
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Comment on agent fees
good
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“Excellent service by some members of staff, Megan & Tracy in ......”

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Feb 27,2016
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Megan
By: 'Landlord'
Feb 27,2016
0 people found
this helpful
Excellent service by some members of staff, Megan & Tracy in particular, who do fantastic a job, constantly keeping you up to date with new tenancy applications & who are always on the ball. Many Thanks...
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“The team at Butters John Bee were very professional and ......”

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Feb 26,2016
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Paul
By: 'Alex'
Feb 26,2016
0 people found
this helpful
The team at Butters John Bee were very professional and enabled me to quickly find a property. Paul Smith visited the properties with me and stuck with my umming and arring for a couple of weeks. He also pushed forward to get first viewings on ...
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“Having worked in the property industry for many years it ......”

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Feb 18,2016
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By: 'Very'
Feb 18,2016
0 people found
this helpful
Having worked in the property industry for many years it was refreshing using Steve and his team at the Cannock branch of Butters John Bee. Efficient, organised and none of the usual poor service I have had previously from using other high street agents. I ...
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Comment on agent fees
Good
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“I have been extremely impressed with the rental team on ......”

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Feb 18,2016
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Megan
By: 'edward'
Feb 18,2016
0 people found
this helpful
I have been extremely impressed with the rental team on our building Edward Mill Hatter Street - All your team are great and in particular MEGAN!!! Keep up the good work. Sam...
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Comment on agent fees
good
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“BJB have rented my house out for the last 6 months ......”

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Feb 10,2016
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Aimee
By: 'Happy'
Feb 10,2016
0 people found
this helpful
BJB have rented my house out for the last 6 months and I would definitely recommend them if you are a landlord looking for a good agent. Aimee and the team have been really helpful over over the last six months as our tenants have been ...
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Comment on agent fees
Happy with the fees
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“BJB have been managing the letting of my property for 4 ......”

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Feb 05,2016
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By: 'Excellent'
Feb 05,2016
0 people found
this helpful
BJB have been managing the letting of my property for 4 years and I've only just found this site to leave a review. From the first visit Aimee and her team have done a fantastic job and found me a wonderful tenant. The whole process of ...
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Comment on agent fees
Very happy with the fee structure. As with everything, you get what you pay for.
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“Rebekka has been fantastic and really helpful from the branch ......”

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Feb 05,2016
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Rebekka
By: 'Sammy'
Feb 05,2016
1 people found
this helpful
Rebekka has been fantastic and really helpful from the branch in Crewe. Rebekka should be praised for your hard word....
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“I purchased through John Bee and apart from a slight ......”

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Feb 05,2016
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louise
By: 'Jay'
Feb 05,2016
0 people found
this helpful
I purchased through John Bee and apart from a slight problem with the tenancy agreement it was a smooth process, special mention for Louise Wilson, really professional....
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Comment on agent fees
What I expected
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“We used Butters John Bee (Bjb) to sell a property ......”

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Nov 14,2015
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By: 'What'
Nov 14,2015
9 people found
this helpful
We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured. After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate ...
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What agent could do to change your mind?
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
Attached Filesnbsp;
Comment on agent fees
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
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“Shockingly bad and a waste of money. Every single interaction ......”

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Oct 12,2015
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By: 'Disappointed'
Oct 12,2015
1 people found
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Shockingly bad and a waste of money. Every single interaction was a disappointment - fees weren't spelt out properly at the outset leading to unexpected charges, emails were ignored, promised call backs didn't happen and they consistently failed at even the most basic things like ...
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What agent could do to change your mind?
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didn¢â‚¬â„¢t even know about the charge for an inventory check until it was taken out of the 1st months rent.
Attached Filesnbsp;
Comment on agent fees
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didn¢â‚¬â„¢t even know about the charge for an inventory check until it was taken out of the 1st months rent.
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“My experience with this company was an absolute nightmare initially ......”

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Oct 01,2015
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By: 'Helen'
Oct 01,2015
3 people found
this helpful
My experience with this company was an absolute nightmare initially they seemed like sheer professionals, very personable, glossy brochures etc However I decided to increase my monthly rent on my property to the total dislike of one of their lettings staff, you would of thought ...
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“Looking for a family home to rent long term in ......”

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Aug 12,2015
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By: 'Tenant'
Aug 12,2015
4 people found
this helpful
Looking for a family home to rent long term in Sandbach. Went to view a detached house, looking great...until we went into the garden. HUGE Koi carp pond that was waist height possibly 20ft x 15ft wide and very deep. Took over almost a ...
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“Quite possibly the worst letting agent I've ever had to ......”

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Apr 16,2015
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By: 'J'
Apr 16,2015
4 people found
this helpful
Quite possibly the worst letting agent I've ever had to deal with. Their communication skills are awful, quite often when you call you can't get through to who you want to speak to and after leaving messages for days you are lucky if you get ...
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“Basic communication was exceptionally poor. Member of staff on holiday ......”

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Jan 22,2015
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By: 'Michael'
Jan 22,2015
2 people found
this helpful
Basic communication was exceptionally poor. Member of staff on holiday for a week, resulting in nothing being done for that week, but not being told this. Frustration at staff lack of commitment to ask simple questions or communicate with customers. Overlooking basic tasks, resulting in ...
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What agent could do to change your mind?
Get another job, probably in a supermarket warehouse, away from people.
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Comment on agent fees
See above, under Daylight Robbery!!
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“Booked a viewing of a property today (Friday 28th November 2015) ......”

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Dec 01,2014
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By: 'Homehunter'
Dec 01,2014
4 people found
this helpful
Booked a viewing of a property today (Friday 28th November 2015) at 13.45. We waited outside the property for the agent to arrive and let us in for a viewing. We waited 5 minutes before calling the Longton office to see where they were. BJB office staff said ...
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What agent could do to change your mind?
Turn up and actually care!
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“I was called as the purchaser of a property for ......”

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Aug 22,2014
Minithumbdown
By: 'BJB'
Aug 22,2014
5 people found
this helpful
I was called as the purchaser of a property for access of the property I was purchasing???!!!??!! BJB had assured my mortgage agent the valuation had been carried out and called me a week later for access to the property I was trying to buy. ...
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Comment on agent fees
Valuation fee paid for a mortgage to the mortgage company.
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“The levels of service with this company was appalling. There ......”

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Oct 23,2012
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By: 'bexnrich'
Oct 23,2012
6 people found
this helpful
The levels of service with this company was appalling. There was no notice as to when viewing were to take place as we asked for 24 hours notice, we live in the property so needed to tidy up plus I work nights. There was never any ...
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What agent could do to change your mind?
The levels of service with this company was appalling. There was no notice as to when viewing were to take place as we asked for 24 hours notice, we live in the property so needed to tidy up plus I work nights. There was never any feedback. The only times we had contact with this joke of a company was when we rang them. The staff couldnt careless, never apologised and lied about contacting us. If someone cancelled a viewing we were not told. We understand that people cancel so a 2 minute phone call would have been nice. I would not recommend this company to anyone despite what the very good salesman says.
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“As a prospective buyer looking in an area new to ......”

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Mar 01,2012
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By: 'Dr'
Mar 01,2012
0 people found
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As a prospective buyer looking in an area new to me I especially valued the professionalism of the staff of the Nantwich branch of Butters John Bee, and their invaluable help in finding the area and the property that best suited my requirements. They were ...
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By: ThinkCarefully
Jan 20, 2013
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I have always found BJB sales/estate agent staff most pleasant, professional and productive. 5 stars. However, I share the views of former BJB tenants here. Unprofessional and unpleasant. Whether you are a landlord or tenant, choose someone else. BJB lettings 1 star. ...

“A professional agent, that actually knew what they were talking ......”

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Jul 09,2010
Minithumbup
By: 'Sandy'
Jul 09,2010
0 people found
this helpful
A professional agent, that actually knew what they were talking about. I had no problems with communication, and could have not asked for better ! ...
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“Here is a copy of a letter I sent to ......”

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Oct 08,2009
Minithumbdown
By: 'Mr'
Oct 08,2009
8 people found
this helpful
Here is a copy of a letter I sent to a local newspaper reporting on BJB... I would like to express my dissatisfaction with a prominent local estate agency in Stoke on Trent. I want to share my experiences with the BBC as I feel ...
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By: sjc
Mar 23, 2010
View all comments (1)
That is ridiculous how can they keep your deposit for rents owed - you did not owe any rent as you had been evicted through no fault of your own. Take legal advice (might be free on your home insurance policy) you have been wronged and are owed that deposit money. ...

“They seem to consider the client an encumberance and you ......”

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Sep 04,2007
Minithumbdown
By: 'DHP'
Sep 04,2007
7 people found
this helpful
They seem to consider the client an encumberance and you only communicate with him when you are submitting accounts for fees....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Butters John Bee

Regional Awards won by Butters John Bee

Individual Branch Awards



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