54% sales valuation accuracy
68% sales fee satisfaction
75% lettings valuation accuracy
67% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 89
8th May 2024
reviewed by 'Emad'
29th Feb 2024
reviewed by 'Phoebe'
6th Jan 2024
reviewed by 'Daniel'
8th Sep 2023
reviewed by 'Anne and Tom'
7th Aug 2023
reviewed by 'Helen'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 54% | 68% | £69,000 | £210,000 |
| Lettings | 75% | 67% | £395 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 11 | 5 | 12 | 6 | 7 | 4 | 2 | 5 | 27 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Butters John Bee Branches (view all 19)
Feb 01,2021
Feb 01,2021
0
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this helpful
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Clair Ryan, from the Longton office came to look at my home. I have never been more happy or impressed of letting a professional in my house.
She was welcoming, very informative and polite. Clair went above and beyond offering her professional advice and that ...
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Jan 27,2021
Jan 27,2021
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Thanks to everyone at Butters Hanley for all their hard work and dedication to selling our home, especially Patricia who was a fantastic help in getting the sale completed before Christmas. She's a great asset to the company....
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Feb 02, 2021
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Thank you ever so much for the review Stephanie, Patricia was so pleased to see how happy you were she called me straight away. I am so pleased that Patricia was able to offer you a fantastic service and get your sale completed for you in a timely manner especially before Christmas. If you need any help in the future please do not hesitate to give us a call. Kind regards Phil. ...
Oct 24,2020
Oct 24,2020
2
people found
this helpful
this helpful
Sadly wouldn't recommend them if your a landlord don't reply to messages I regret the day going with them and going to be homeless as they said my tenants would move out in four weeks so gave notice where I was living and can't stay ...
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Sep 17,2020
Sep 17,2020
1
people found
this helpful
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I had very awful experience with this agency. Two times, once they advertised a flat which I was interested. I requested viewing and upon again and again requesting they never arranged it. Then, they offered me another another flat which again I requested for viewing. ...
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Aug 26,2020
Aug 26,2020
1
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i booked 2 appointments and both times they were cancelled for the same property on the day of viewing. I was told they have got problems ref key issue, terrible service and also suspicion of under handed auction property dealing with this company ref this 1 property. ...
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Aug 24,2020
Aug 24,2020
3
people found
this helpful
this helpful
Do not use this company if you are a landlord. They do not answer the phone, respond to messages or reply to emails. It is a nightmare trying to speak to anyone. They do not do the house inspections and will take every penny out ...
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Jun 13,2020
Jun 13,2020
2
people found
this helpful
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Hi all l would give these guys a miss they are so unprofessional in everyway l found the right house and all through my contact with Butter John Bee the Congleton branch was a joke from start to finish no communication at all we have ...
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Mar 11,2020
Mar 11,2020
6
people found
this helpful
this helpful
Honestly having to deal with Butters John Bee (Alsager) has been an
eye opening experience of ineptitude!
Let me list all the problems so far-
Initially misleading us as to the demand for properties in this area.
Failure to contact us within the initial 14 day ...
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Jan 25,2020
Jan 25,2020
3
people found
this helpful
this helpful
If zero star rating would have been the available - that is what BJB Sandbach is worth. I highly recommend to anyone who wants to deal with a respectful agent - go elsewhere.
To sum up the experience- Awful customer service, bad attitude and unprofessional. ...
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Aug 20,2019
Aug 20,2019
1
people found
this helpful
this helpful
We have been delighted with the support and service of this agency and would recommend it to anybody. Our sale was a complicated one and the support and contact was there at all times. All staff were pleasant and understanding. However, Mark Flanagan was our ...
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Apr 10,2019
Apr 10,2019
3
people found
this helpful
this helpful
I had a home buyers report done by Butters John Bee.Lots of problems I have found out since I have moved in none of the issues I have found are mentioned in report.Wont walk on pavement to see side of house will just ...
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Mar 25,2019
Mar 25,2019
7
people found
this helpful
this helpful
Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! BJB did nothing and left myself and my partner homeless over Christmas! It took them nearly 2 months to return our deposit... and they returned it ...
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Comment on agent fees
Quick enough to take the fees... 2 months to return them in INSTALLMENTS!!
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Mar 15,2019
Mar 15,2019
4
people found
this helpful
this helpful
Shocking!! kicked our family out before xmas with no reason whatsoever, no help given, rude to us when we had done nothing wrong. we were perfect tenants! then they had the cheek to try fight us for the deposit. well unlucky as we rightly got ...
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Comment on agent fees
Disgusting how much we had to oay for fees for what we were told would be a long term property
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Feb 01,2019
Feb 01,2019
7
people found
this helpful
this helpful
Well I have to say despite a negative review here these guys did sell the house for the vendor but lost them a decent chunk of money in the process . Let me explain why I would not use these to sell my house. I telephoned ...
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Comment on agent fees
Purchaser is no idea.
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Nov 27,2018
Nov 27,2018
4
people found
this helpful
this helpful
Moved into my 1st apartment on a friday.on the sunday i had a nice fine posted threw.they did not tell me I needed a permit.apparently they do this quite often.great start to setting up home ..avoid avoid avoid.no help what ...
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Jul 23,2018
Jul 23,2018
6
people found
this helpful
this helpful
Not impressed with Butters John Bee's lack of response to my request for my payment. Tenants moved in 13 days ago, so payment to us is over a week late. Contacted Butters John Bee's head office in Stoke and their letting manager in Crewe, but neither ...
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Comment on agent fees
Not good value for money
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Jun 22,2018
Jun 22,2018
5
people found
this helpful
this helpful
Have called and left messages but never get back to me, didn't inform me of a property that had been sold despite having a viewing booked for it....
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Jun 13,2018
Jun 13,2018
4
people found
this helpful
this helpful
Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries.
Either way ...
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May 10,2018
May 10,2018
3
people found
this helpful
this helpful
we arranged a valuation on the 4th may for the morning of the 11th of may. only to get a call from them at about 5pm the day before to say that the manager was out of town and could not make the appointment that ...
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N/A
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Feb 25,2018
Feb 25,2018
4
people found
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Arranged a viewing and knocked on the property 2 mins before appointment but no answer. Called the office and was advised agent was coming. 10 mins later agent turns up said she was waiting inside and didn't hear the knock! No apologies and said if I want ...
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Sep 26,2017
Sep 26,2017
5
people found
this helpful
this helpful
Rang about an advertised property to rent. Luke said he would speak to landlord & call me back. Heard nothing. Rang a week later, he was out of the office & would call me back. Still nothing.
Unprofessional. Same thing happened about 12 months ago....
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Comment on agent fees
N/a Would not want them as an agent if they can't communicate with people. Doesn't give you confidence in an agency.
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Aug 24,2017
Aug 24,2017
5
people found
this helpful
this helpful
Worst letting agent ive ever dealt with, been renting for a few years, multiple issues with property (see film money pit), ignored problems reported on fixflo system. ignored emails, did not respond to telephone messages, took weeks to get problems resolved due to penny pinching ...
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Comment on agent fees
fees are not to bad but with a change in the law will make renting less costly for tenants.
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Jul 17, 2018
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Totally agree with this staff are really rude, conastantly talk over you on the phone when trying to explain things, have got several things wrong with both of my contracts paying them for a service that isn't carried out correctly only bothered when money is involved with them. ...
Aug 17,2017
Aug 17,2017
5
people found
this helpful
this helpful
I would not recommend this estate agent at all. They are not professional and play a game of 'bid war'. When I was interested in a property I was told for weeks that another buyer was interested and had an offer in the pipeline. Whilst ...
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na
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Aug 06,2017
Aug 06,2017
4
people found
this helpful
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Disgusted I reported things never got done moved out accused me of not paying rent i have it on my bank statement now my ex landlord is harassing me on Facebook after hunting me down so unprofessional !! If the harassment continues I will be taking ...
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Aug 02,2017
Aug 02,2017
5
people found
this helpful
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Absolutely disgusted with the service recieved, yes all seems to be great when the rent paymemts are being made, but when a tenant goes a little bad, then this is when you realise how bad they are! Shocking, how many times we had to chase ...
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Comment on agent fees
Not worthy of their fees.
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Jun 13,2017
Jun 13,2017
7
people found
this helpful
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Very poor. I am a first time buyer with a 25% deposit. I had made an offer on a house on field lane which was rejected by the vendor. I asked for the bottom line price so I could borrow the difference and buy the house. ...
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N/a
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Apr 16,2017
Apr 16,2017
2
people found
this helpful
this helpful
Wouldn't use this company I tried to purchase garages at an advertised price which didn't state guide price or offers in access but when they raised enough interest they decided to play potential buyers off against each other isn't this gusumping cut there nose off ...
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Na
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Jan 05,2017
Jan 05,2017
2
people found
this helpful
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Very good at chasing potential purchasers and booking in viewings (however we conducted all but 1 of the viewings).
Following offer accepted complete disinterest. We had to chase them to chase our buyers for news, we sorted out the moving day with our buyers directly, we ...
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Comment on agent fees
Slightly higher than competitors.
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Sep 05,2016
Sep 05,2016
5
people found
this helpful
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Terrible, flew around the house taking poor quality pictures on a point and press camera, managed to get 1 viewing in 6 weeks. We had little to no contact with the agent, overall I feel they just didn't try and just didn't care....
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Comment on agent fees
No opinion
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Aug 23,2016
Aug 23,2016
9
people found
this helpful
this helpful
Starts off with a great professional sales pitch and then its down hill from there! They don't contact you, you have to contact them for updates. They don't send any information re stats. They don't get sufficient information from the viewers (that's if you get ...
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Comment on agent fees
If they were proactive the fee would be appropriate. Because they just stick the properties on rightmove and do no pro active selling or negotiating whatsoever it is an unacceptable fee
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Nov 02, 2017
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We've had similar from our own local branch ,they have sent inappropriate viewers,one of whom they knew to be a serial house viewer but still sent him and viewers who don't even want to live in our area so what's the point in sending them? In our opinion this is just lazy estate agency ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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