95% sales valuation accuracy
97% sales fee satisfaction
Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Lettings, Property Management and Land & New Homes. Butler & Stag sell and let properties in Shoreditch (EC2), Hoxton & Islington (N1), Bethnal ...
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Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Lettings, Property Management and Land & New Homes. Butler & Stag sell and let properties in Shoreditch (EC2), Hoxton & Islington (N1), Bethnal Green (E2), Spitalfields & Whitechapel (E1), Bow (E3), Hackney & Dalston (E8), Clapton (E5) and Victoria Park (E9). They even reduce their carbon footprint, providing consultants with branded bicycles and encouraging them to cycle instead of driving to viewings.
Latest Reviews
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26th Jun 2022
reviewed by 'Birchills Estate Agents'
16th Aug 2021
reviewed by 'Rach'
13th Aug 2021
reviewed by 'David'
8th Jul 2021
reviewed by 'Gill K.'
21st Jun 2021
reviewed by 'Scott'
26th Aug 2019
reviewed by 'Resham'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £231,000 | £1,675,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 1 | 35 | 0 | 67 | 1 | 35 | 1 | 5 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Butler & Stag Branches (view all 5)
Feb 18,2015
Feb 18,2015
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My first meeting was with Neil Leahy and he did an excellent job of selling the company and the principles that the company believe in. The experience of dealing with his staff has been exactly as he described it in our conversations. I have had ...
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Feb 18, 2015
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Dear Alex,
Thank you for taking the time to offer feedback on the service you received, and we are pleased to hear that all went to plan. You have our assurances that your interests will remain our priority whilst we manage your property going forward.
Kind Regards,
Butler & Stag ...
Feb 03,2015
Feb 03,2015
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Once we decided to sell our house Neil was with us every step of the way. Neil and his team at Butler and Stag allowed us to feel secure and confident to go forward with the sale. I honestly feel that we got a very ...
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Feb 02,2015
Feb 02,2015
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Very happy with the way the whole process was managed. Emma was there with her lovely smile for our first appointment! She was professional yet personable and approachable with any questions we had on the day and was very good at managing expectations with regards ...
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Jan 13,2015
Jan 13,2015
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The team at Butler and Stag are a pleasure to deal with as they are very responsive and timely in handling any queries or issues we have sent to them. I have previously had dealings with other property agents and I am happy to say ...
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Jan 13, 2015
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Dear Jason,
Thank you for taking the time to write such a positive review. We will continue to assist you in anyway we can to ensure that you enjoy the property to its full potential.
Kind Regards,
Butler & Stag ...
Jan 08,2015
Jan 08,2015
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From viewing the property to our move in, all of the staff at Butler and Stag have been efficient, professional and helpful. They have continued to answer our queries promptly and in comparison to other agencies, it is clear that they care about the experience ...
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Jan 08,2015
Jan 08,2015
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Neil is very personable as well as professional and a pleasure to deal with from start to finish. His team very quickly produced a very attractive write-up of the property and although I was fortunate to find a tenant on my own (and therefore no ...
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Jan 09, 2015
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Dear Martin,
Thank you for taking the time to write your review. As always, our long term relationship with our clients is priority over the commission we can potentially earn short term. I am sure we will work together in the future.
Good luck with letting the property, if you ever need our help please do get in touch.
Kind Regards,
BUTLER & STAG ...
Dec 29,2014
Dec 29,2014
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Our flat has a problem with damp and mold a few months after we moved in. We emailed Neil and Jaime expressing our concerns and they have acted immediately to try and address the problem. Neil has been very helpful and proactive in trying to ...
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Dec 04,2014
Dec 04,2014
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Neil and his team have been absolutely excellent from the start. As a first time landlord, Neil came to look at my house and give me information. He was very helpful, very positive and very well informed. The whole process was just so easy, they ...
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The
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Dec 04, 2014
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Dear Nathan,
Thank you so much for taking the time to relay your feedback. We are so pleased that the process has run smoothly, you have our assurances that your property will continue to receive our personal attention!
Kind Regards,
Butler & Stag ...
Nov 19,2014
Nov 19,2014
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As a landlord who now lives overseas, we are extremely happy with the service that Butler and Stag have provided regarding our property and have complete peace of mind that it is in good hands. Neil and the team have been very hands on in ...
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Comment on agent fees
I definitely feel as though we are receiving a value for money service based on the review and in comparison to other agents in that area.
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Jan 09, 2015
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Dear Nick, Thank you so much for taking the time to relay your feedback. We are so pleased that you are happy with the service you are receiving, you have our assurances that your property will continue to receive the personal attention it deserves! Kind Regards, Butler & Stag ...
Nov 19,2014
Nov 19,2014
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As an overseas landlord I have been very pleased with the service which Butler & Stag have provided over a 1 year period, and my faith in their integrity and professionalism has not been misplaced. The quality of their marketing materials are very good. The ongoing level ...
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Comment on agent fees
Both fee levels and target rental levels have been fair and realistic. I believe Neil has an acute understanding of both the local property market and the local market for estate agency services.
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Nov 11,2014
Nov 11,2014
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Neil and his team did an excellent job at selling our property, in what was a challenging market.
Having spoken with several agents we selected Butler and Stagg as we felt they took an interest in the sale, and felt we would receive a more ...
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Comment on agent fees
Butler and Stagg offered incredibly competitive fees. We felt they were great value for money and provided an excellent service for the fee.
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Nov 18, 2014
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Dear Jo,
Thank you so much for taking the time to write such a positive review. It was pleasure helping you sell your beautiful home and we are very pleased you enjoyed the experience.
Good luck with your new home.
Kind Regards,
Neil ...
Oct 24,2014
Oct 24,2014
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Jaime was excellent, she did everything possible to make the letting process speedy and stress free. She was extremely friendly, helpful, and efficient in emailing documents and providing information. After having had several difficult experiences with other agencies we were very impressed and delighted with ...
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Nov 18, 2014
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Dear Jo,
Thank you so much for taking the time to write such a positive review. It was pleasure helping you rent a rent a property and we are very pleased you enjoyed the experience.
Kind Regards,
Jaime ...
Oct 21,2014
Oct 21,2014
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I appointed Butler and Stag to sell my flat in Dalston. For one reason and another it was a long process due to our situation with buying and the fluctuations in the market. The whole team were incredibly supportive and never stopped working hard for ...
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Comment on agent fees
We did negotiate as it was a time when things were selling pretty fast and we needed to make as much money as possible from our sale. 1% seemed fair. They did really work for their money though!
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Nov 18, 2014
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Dear Suzy & Daniel,
Thank you so much for taking the time to write such a positive review. It was pleasure helping you sell your beautiful home and we are very pleased you enjoyed the experience.
Good luck in your new home.
Kind Regards,
Neil ...
Oct 20,2014
Oct 20,2014
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Neil and his team are outstanding at what they do. They are possibly the first agents I actually like as people. They managed to guide us through a tricky sale with professionalism, common sense and humanity while attaining a higher than expected price. Highly recomended....
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Oct 13,2014
Oct 13,2014
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Butler and Stag recently sold our house in Shoreditch. We went with them because Neill came across well and gave what we thought was a realistic valuation of the property.
We dealt with Neill and Michael throughout the transaction. They were both straight talking and ...
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Sep 29,2014
Sep 29,2014
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I am currently renting my property to tenants through a full Lettings service with Butler & Stag. I have previously used another agent to rent through, but chose to switch agents as I was so impressed with Neil's professionalism, the way he kept in contact over ...
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Sep 21,2014
Sep 21,2014
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I have been really impressed with the team's professionalism through the process of me finding someone to short let my flat. The photographer did a brilliant job and I am confident that they will ensure that my short letting is filled at the best rate. ...
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Sep 02,2014
Sep 02,2014
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We just rented a house in Clapton with Butler and Stag. We have moved a few times in London with agencies like Foxtons (twice)
and Currell Residential. I must say, Butler and Stag has been a
flawless experience compared to these other agencies. The service
...
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Aug 22,2014
Aug 22,2014
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We had an excellent experience with Jaime at Butler & Stag. My boyfriend and I are recent US expats, starting jobs in the fall and therefore on a short timeframe to get settled and adjust to an unfamiliar letting system. We immediately fell in love with ...
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Jul 23,2014
Jul 23,2014
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Butler and Stag offered a personable and professional service throughout the selling process. They were conscientious, putting together good looking marketing materials, both in print and on the web, and attentive through the sometimes stressful selling process. Although our flat was a small transaction in ...
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Jul 22,2014
Jul 22,2014
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We used Butler and Stag to sell our flat and they also acted for the sellers of the property that we purchased. We were impressed with them from the first meeting and were happy to choose them rather than an agent based in Clerkenwell. Our ...
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Jul 14,2014
Jul 14,2014
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Personable, timely and pro-active management over the last 2 years. Were always responsive, available and ensured appropriate coverage during the holiday periods....
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Jul 10,2014
Jul 10,2014
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Both James and Neil are exceptional Estate Agents, professional, efficient and keep you well informed about the progress of the transaction whilst willing to go the extra mile to be helpful and accommodating. We liked them so much that we have asked them to fully ...
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Jun 12,2014
Jun 12,2014
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I rented a property from Butler and Stag for 2 years and in my 7 years renting in London they have been by far the best I had dealt with. Always prompt replying to emails, any issues dealt with straight away and a very smooth end of ...
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May 20,2014
May 20,2014
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This is our second year of renting our property via by Butler and Stag. They have been efficient, notifying us of any issues which have arisen and quickly dealt with the the situation in the appropriate manner. They are professional and were by far the ...
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May 14,2014
May 14,2014
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I have recently let a flat through Butler & Stag and am hugely impressed with their communication, management and courtesy throughout.
Our deposit is in a protection scheme, a third party inventory clerk (who was very polite) welcomed us on the move in date and Jaime ...
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May 08,2014
May 08,2014
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We bought a property through Butler and Stag earlier this year and were very impressed by the service. At the same time we sold a property and we experienced quite a few issues with our solicitor. The team at Butler and Stag were very helpful ...
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Apr 30,2014
Apr 30,2014
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Neil was very focused and attentative to ensuring the sale went through ASAP particularly good at chasing up tardy solicitors! Would def recommend...
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Apr 30,2014
Apr 30,2014
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Great experience overall. I had Butler & Stag come in where another agent was failing to find interest and B&S quickly secured a tenant. Process of getting tenancy agreement signed and dealing with all other issues was also efficiently managed by Jaime. Would recommend....
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Apr 30,2014
Apr 30,2014
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We have just sold a flat through Butler and Stag and have been incredibly impressed with the service. They aren't the cheapest in terms of commission but they worked hard for it and I am 100% sure they got us the best price. The quality of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:
? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:
Butler & Stag 96a Curtain Road, London, EC2A 3AA
? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
? If you remain dissatisfied with the result of the internal investigation, please contact Butler & Stag’s Director Neil Leahy who will review the complaint.
? Following the conclusion of our in-house review we will write to you with a final written statement.
? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1.
Last updated at 2:02 PM 12/10/2016 by Neil Leahy
As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:
? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:
Butler & Stag 96a Curtain Road, London, EC2A 3AA
? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
? If you remain dissatisfied with the result of the internal investigation, please contact Butler & Stag’s Director Neil Leahy who will review the complaint.
? Following the conclusion of our in-house review we will write to you with a final written statement.
? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1.
