95% sales valuation accuracy
97% sales fee satisfaction
Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Lettings, Property Management and Land & New Homes. Butler & Stag sell and let properties in Shoreditch (EC2), Hoxton & Islington (N1), Bethnal ...
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Butler & Stag are a firm of independent estates in Shoreditch, serving the City fringes, East London and Islington. They offer a wide range of Estate Agency experties including Residential Sales & Lettings, Property Management and Land & New Homes. Butler & Stag sell and let properties in Shoreditch (EC2), Hoxton & Islington (N1), Bethnal Green (E2), Spitalfields & Whitechapel (E1), Bow (E3), Hackney & Dalston (E8), Clapton (E5) and Victoria Park (E9). They even reduce their carbon footprint, providing consultants with branded bicycles and encouraging them to cycle instead of driving to viewings.
Latest Reviews
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26th Jun 2022
reviewed by 'Birchills Estate Agents'
16th Aug 2021
reviewed by 'Rach'
13th Aug 2021
reviewed by 'David'
8th Jul 2021
reviewed by 'Gill K.'
21st Jun 2021
reviewed by 'Scott'
26th Aug 2019
reviewed by 'Resham'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £231,000 | £1,675,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 1 | 35 | 0 | 67 | 1 | 35 | 1 | 5 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Butler & Stag Branches (view all 5)
Mar 01,2016
Mar 01,2016
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Jamie was incredibly helpful and accommodating. She helped navigate confusing pieces, especially for me (I'm American and new to the UK leasing process). She was patient and very responsive. I highly recommend anyone to work with her and Butler rand Stag!...
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Comment on agent fees
Fees were totally reasonable
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Feb 27,2016
Feb 27,2016
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Faultlessly professional people in a very superior Estate Agency.
Quick and easy negotiations with seller and great communication with us. Neil arrived at our house just as we were about to lock up for the last time with a bottle of champagne. Our other agent ...
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Comment on agent fees
We didn't pay.
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Feb 29, 2016
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Dear Cressida,
Thank you so much for your feedback. We are delighted you were happy with the service and pleased that we could assist in securing your perfect property.
Good luck on the south coast in your new home, hopefully speak again soon.
Kind Regards,
Neil ...
Feb 26,2016
Feb 26,2016
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Jaime is an outstanding professional who has consistently delivered a first class service to us. We own a property and live out of town so having someone 'local' who can support us to a high standard is absolutely vital. Jaime has met this need on ...
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Mar 01, 2016
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We are delighted you are happy with the service Jason, thank you for your kind words. ...
Feb 26,2016
Feb 26,2016
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Neil and Jaime (and also Sam, not listed under staff members) were great to work with - always friendly and responsive and made everything run smoothly. They found us some great tenants, and I am confident leaving our property in their hands (as managing agents) ...
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Comment on agent fees
Very reasonable compared to other high street agents, especially given standard of service
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Mar 01, 2016
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Dear Anja, thank you for the great review it is a pleasure doing business with you. Best of luck on your move abroad! Team B&S ...
Feb 25,2016
Feb 25,2016
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Butler & Stag look after a number of properties for our different clients. They are incredibly professional, attentive to the clients needs, fair and supportive of the tenants and they have an in-depth knowledge of the local area. Most importantly, they feel nothing like stereotypical estate ...
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Comment on agent fees
Reasonable
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Feb 12,2016
Feb 12,2016
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I do not hesitate in recommending Butler & Stag estate agents. Buying or selling property is never an easy experience,which makes the role of agent most important. I found Michael Woolley, my first contact with Butler & Stag, to be knowledgeable.efficient and personable. All queries ...
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Comment on agent fees
Most competetive.
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Dec 22,2015
Dec 22,2015
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From the my first contact with Michael until after I sold my Flat he was always professional, friendly and responsive. He quickly built credibility with me - as he met every commitment, deadline and his work was of excellent quality.
Take a look at the "...
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Dec 22, 2015
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Dear Jerrot,
Thank you for taking the time to leave such a positive review. We are delighted you are happy with our service and wish you well with your new life in bonny Scotland.
Warm Regards,
BUTLER & STAG ...
Dec 18,2015
Dec 18,2015
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I have been a tenant with Butler & Stag for 19 months and they have been excellent in looking after us and the property we let.
Any issue which has arisen (due to being in a shared block mainly) is quickly and politely dealt with. Response time ...
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Dec 17,2015
Dec 17,2015
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Excellent service throughout - I engaged Butler and Stag to sell my property in Stepney, E1. I had previously experienced issues with different estates agents that I had engaged in previous attempts to both rent and sell my property. Michael Woolley visited my property to ...
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Comment on agent fees
Very competitive - Took advantage of a 0% commission offer through selling the property from their new Roman Road office.
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Dec 09,2015
Dec 09,2015
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Couldn't ask for anything more. Quick turnaround, increase on rent and seamless processing of paperwork, what you want from an Estate Agent...
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Nov 16,2015
Nov 16,2015
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I can only tag two staff but we dealt with at least five different people and they were all terrific. Very organised, all knew where things were right away, their communication is excellent and they were very supportive from the beginning. It took a long ...
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Nov 11,2015
Nov 11,2015
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I have just exchanged and am about to complete on my first property purchase, after several attempts with other agents. I've dealt almost exclusively with Liam since my first viewing of the property and have been extremely happy with the service he's provided. There were ...
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Oct 27,2015
Oct 27,2015
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Last week I completed my first property purchase through Butler & Stag. I was working to a very tight timeframe as I needed to complete within one month of viewing the property. Alfie and Michael were fantastic and responded to every request within an hour and ...
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Oct 22,2015
Oct 22,2015
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Michael and his team at Butler and Stag on Roman Road did an excellent job for us, helping sell our property.
Every aspect of the sale was handled with great professionalism and courtesy, Appointments were promptly scheduled and kept. The valuation was good and dealings ...
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Aug 31,2015
Aug 31,2015
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Excellent service, very hands-on, able to let out my property real fast, as promised!
Great and regular communication.
Prefer independent companies over the big chains!
Highly recommended to use!...
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Aug 04,2015
Aug 04,2015
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I bought a flat through Butler & Stag and dealt with them over several months during the process. They were helpful, polite, patient and efficient. Moving house is quite a stressful thing, but Liam and Michael made it as easy as it could be and I ...
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Aug 04, 2015
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Thanks Alex, best of luck in the new place... Michael & Liam ...
Jul 13,2015
Jul 13,2015
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I can't recommend Butler & Stag highly enough after an excellent outcome with the sale of my Haggerston property, completing in June 2015.
From director Michael Woolley's first visit for valuation I trusted his judgement, and that trust was repaid many times over the next 4 months. His ...
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Comment on agent fees
1.5%, which is at the lower end of standard, and a lot less than some other more (in)famous agents where you will get a much worse service. Excellent value.
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Jul 13, 2015
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Dear Dan,
Thank you so much for your detailed and glowing review, it really is appreciated. We wish you many years of happiness in your new home.
Kind Regards,
Butler & Stag ...
Jul 04,2015
Jul 04,2015
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Neil and Jamie at B&S have been fantastic. They are the most Reliable and responsive agents I've come into contact with, having a number of previous bad experiences in other properties feel very lucky.
They always send over reliable and friendly contractors who take ...
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Jun 15,2015
Jun 15,2015
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We live abroad & need an agent to rent our property, we were initially reluctant as estate agents can get a bad rep, on the contrary we found B&S to be flexible in their approach in terms of negotiating with them & they tailored a solution ...
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Comment on agent fees
N/a
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Jun 15, 2015
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Dear Ray,
Thank you for the review, we really appreciate it. Good luck with the tenancy, if we can be of any further assistance please do contact us.
Kind Regards,
Butler & Stag ...
Jun 02,2015
Jun 02,2015
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From the initial valuation, right through to the completion of the sale of my flat, I was wholly impressed with the professionalism of all of the staff at Butler & Stag. Their perseverance and commitment to finding a buyer and then pushing the sale through (under ...
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Jun 02, 2015
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Dear Hannah,
Thank you for your kind words, it really is appreciated and lovely to know that our efforts don't go unnoticed.
Thank you once again for the business and best of luck for the future from us all.
Kind Regards,
BUTLER & STAG ...
Jun 01,2015
Jun 01,2015
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We entered into an agreement to sell a flat to 1st time buyers from Italy, being from aborad they we're very inexperienced in the UK property market dealings. Firstly, after listing our property with Butler & Stag they actively promoted the property and had a steady ...
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Jun 01, 2015
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Dear Roger,
Thank you so much for taking the time to feedback your selling experience with Butler & Stag. It is clear to us that progressing sales in the current property market has become more challenging than ever. We believe this highlights the need of having an attentive estate agent on your side to help sellers reach a successful completion.
Thank you once again for the business, we look forward to working with you again in the future.
Kind Regards,
Butler & Stag ...
May 08,2015
May 08,2015
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Butler and Stag are swift, accurate and polite. It is a pleasure dealing with them and they're standards are high. We have very recently commissioned Butler & Stag to let a property and they were able to find suitable tenants straight-away. All in all, a good ...
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Comment on agent fees
slightly on the high, but you get what you pay for
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May 11, 2015
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Dear Mike, Thank you so much for taking the time to relay your feedback. We strive to keep our service levels high and are pleased that you had a positive experience. We look forward to working with you again.
Kind Regards, Butler & Stag ...
May 04,2015
May 04,2015
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Neil and his team gave excellent service selling my flat.
I spoke with a number of estate agents and chose Butler and Stag as I felt they gave realistic and sound advice, and as a first time seller I felt they would be most supporting.
...
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Apr 30,2015
Apr 30,2015
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After having a few valuations and chatting to various agents, I decided to go with Butler and Stag and was so glad I did.
I had a lot on my plate at the time and wasn't looking forward to having to deal with Estate Agents ...
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Apr 30, 2015
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Thanks Phil, always nice to hear! Michael ...
Apr 30,2015
Apr 30,2015
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I found Butler & Stag very polite, helpful and informative with regards to my purchase. I received regular updates and I always found them quick to respond to my queries, both over the phone and by email. I had trouble with my mortgage provider at the ...
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Apr 30, 2015
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Thanks Carli, always nice to hear. Hope you're settled in and enjoying the flat! Michael & James ...
Apr 30,2015
Apr 30,2015
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I cannot thank Butler & Stag enough for all their help in selling our flat in Dalston. They were professional, friendly and on the ball. They were responsive to any questions we had and they did everything they promised to do. Genuinely, they were fantastic to ...
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Apr 30, 2015
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Dear Brian,
Thank you so much for taking the time to relay your feedback. We are so pleased that you are happy with the service and its always nice to hear that our efforts are appreciated.
Good luck in your new home and we look forward to working with you again at some stage.
Kind Regards, Butler & Stag ...
Apr 21,2015
Apr 21,2015
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Bought through Butler's with Michael Woolley acting for the vendors. Notwthstanding that he was acting for the Seller, I found Michael to be enormously helpful and informative, and willing to answer my numerous (and often poorly considered) questions about the property, the buying process, combi ...
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Apr 21, 2015
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Dear Andrew,
Thank you for taking the time to provide feedback of your experience. We are really pleased that the process was a positive one. Good luck in your new home.
Kind Regards,
BUTLER & STAG ...
Apr 21,2015
Apr 21,2015
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Neil and Jaime were brilliant. They always went the extra mile to exceed our expectations. We had a few disagreements with the Landlord, but we were always able to arrive at a consensus thanks to Neil. Neil helped us with filling in a condition and ...
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Comment on agent fees
Fees as usual could be lower, but what can you do. You have to live with the fees if you need a nice flat in central London.
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Apr 21, 2015
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Dear Wojtek,
Thank you for taking the time to write such a positive review, We are really pleased you had a good experience and are happy that we managed to meet your expectations as agents. We hope you enjoy your home and look forward our on-going relationship being a good one!
Kind Regards,
BUTLER & STAG ...
Apr 09,2015
Apr 09,2015
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I found Butler and Stag to be truthful and to their word. I found it very difficult at first to let go of the reigns, as I like to control everything, not trusting anyone with my business. Within 2 days Neil and Jaimie have proved their ...
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Comment on agent fees
I hope so!
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Apr 14, 2015
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Dear Louise,
Thank you for your kind comments and once again for your business. We would look forward to continuing our excellent relationship and to a smooth tenancy.
Warm Regards,
BUTLER & STAG ...
Mar 13,2015
Mar 13,2015
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Quick an easy, always returned my calls. Great Agents. will recommend to others.
Hopefully they will find me another property to buy as i'm always looking to buy investment buy to let properties....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CUSTOMER COMPLAINTS HANDLING PROCEDURE
As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:
? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:
Butler & Stag 96a Curtain Road, London, EC2A 3AA
? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
? If you remain dissatisfied with the result of the internal investigation, please contact Butler & Stag’s Director Neil Leahy who will review the complaint.
? Following the conclusion of our in-house review we will write to you with a final written statement.
? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1.
Last updated at 2:02 PM 12/10/2016 by Neil Leahy
As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:
? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:
Butler & Stag 96a Curtain Road, London, EC2A 3AA
? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
? If you remain dissatisfied with the result of the internal investigation, please contact Butler & Stag’s Director Neil Leahy who will review the complaint.
? Following the conclusion of our in-house review we will write to you with a final written statement.
? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1.
