Burghleys Estate Agents
4.8/5, 338 reviews
97% recommended
95% sales valuation accuracy
97% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
Burghleys are a totally independent Estate Agency located in Fortess Road bordering Kentish Town, Tufnell Park and Dartmouth Park with Archway, Holloway & Highgate all within close proximity. The Agency is owned and run by Howard Bloohn and Ashley Gendler, who collectively have in excess of 70 years agency experience in the ... show more Burghleys are a totally independent Estate Agency located in Fortess Road bordering Kentish Town, Tufnell Park and Dartmouth Park with Archway, Holloway & Highgate all within close proximity.

The Agency is owned and run by Howard Bloohn and Ashley Gendler, who collectively have in excess of 70 years agency experience in the London and Home Counties residential property market.

Howard and Ashley opened Burghleys in August 2006 having recognised that the local area, and Tufnell Park in particular, did not possess a good quality Independent Estate Agent located on its prime shopping parade.

The office is situated in a prominent corner position only 50 meters from Tufnell Park underground station (Northern Line) and within a short walk of Kentish Town underground station (Northern Line) and overground station.

Starting from scratch, Burghleys quickly started to establish itself in the local market place and within a short space of time became the most prominent Independent Estate Agent in the local area recognised for its overriding commitment to the highest standards of service.

Burghleys were not only assisting local homeowners, but began to attract a number of high profile major corporate clients, multi landlords, developers and investors keen to use their services.

Burghleys have since gone from strength to strength, continuing to have a major presence in the local (and not so local) market place for residential sales, lettings and property management.

Howard and Ashley continue to be at the forefront of the business as fully working full- time partners and now have a team of negotiators and administrators working alongside them to drive the business forward.

Burghleys continue to offer an unrivalled personal service, whilst maintaining a high standard of competence and professionalism. This is backed up by the many testimonials received by satisfied buyers, sellers, landlords and tenants alike.

To reassure clients, Burghleys are voluntary members of The Ombudsman for Estate Agents scheme with an unblemished record to date and are also members of The Deposit Protection Service
Burghleys Independent Residential Sales & Lettings

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £275,000 £18,650,000
Lettings 96% 97% £780 £4,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
88 0 78 8 107 0 48 1 6 2
Areas covered
  • NW5
  • Tufnell Park
  • N7
  • Kentish Town
  • N19
  • Archway
  • NW1
  • NW3
  • N1
  • N5
Address

136 Fortess Road
Tufnell Park,London
Greater London
NW5 2HP
02072670100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS Move With Us
Latest Properties

No Properties

“I had a great experience with this Agency and specially ......”

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Oct 24,2017
Minithumbup
Ashley Gendler
By: 'Virginia'
Oct 24,2017
12 people found
this helpful
I had a great experience with this Agency and specially with Ashley Gendler, who helped us through all the process and problems in the way to get the house we wanted. Due my experience, I highly recomend to contact them if you are tenants looking ...
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Comment on agent fees
They were not high when you compare with the rest of the agencies.
Was this helpful? Yes

“I already knew the agency from years back (I bought ......”

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Oct 17,2017
Minithumbup
Ashley Gendler
By: 'Edda'
Oct 17,2017
9 people found
this helpful
I already knew the agency from years back (I bought my flat through them), and I can confirm I have been really satisfied with every service provided at the time of renting it out. Those services were, very briefly, counseling in flat rentals procedures, clear ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Process was very easy, information provided by Burghleys was good, ......”

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Oct 12,2017
Minithumbup
Ashley Gendler
By: 'Jan'
Oct 12,2017
8 people found
this helpful
Process was very easy, information provided by Burghleys was good, and staff was very friendly. Quick action when I called them, and emails were answered promptly....
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Comment on agent fees
No comment, don't have much comparison.
Was this helpful? Yes

“The service was very professional. The staff members were friendly ......”

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Oct 10,2017
Minithumbup
Howard
Ashley Gendler
By: 'PZM'
Oct 10,2017
8 people found
this helpful
The service was very professional. The staff members were friendly and helpful throughout the entire process. They made the whole process of applying and sign the contract very easy....
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Comment on agent fees
I believe that the fees were adequate.
Was this helpful? Yes

“The guys have been managing my letting for over 3 years ......”

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Sep 28,2017
Minithumbup
Ashley Gendler
By: 'Tom'
Sep 28,2017
9 people found
this helpful
The guys have been managing my letting for over 3 years now and have made things very simple and very easy. They're a pleasure to deal with, sort problems out efficiently and I'm happy to recommend them to anyone who's looking to have a let managed. ...
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Comment on agent fees
The fees are standard and good value for the level of service
Was this helpful? Yes

“After having used two different agents in the past (who ......”

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Sep 27,2017
Minithumbup
Ashley Gendler
Howard
By: 'Mrs'
Sep 27,2017
8 people found
this helpful
After having used two different agents in the past (who were most inneficient) I decided to try this local firm. It was most definitely the right decision. I have found them to be efficient and professional at every step of the letting of my property. ...
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Comment on agent fees
The fees were as to be expected
Was this helpful? Yes

“Brilliant estate agents! Out flat sold in 2 days, at actual ......”

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Sep 21,2017
Minithumbup
Howard
Ashley Gendler
By: 'Anne'
Sep 21,2017
7 people found
this helpful
Brilliant estate agents! Out flat sold in 2 days, at actual asking price (higher than advised by another agent), exchanged in 3 months, and with excellent, friendly, reassuring service all the way, including from their recommended mortgage advisor, solicitor and surveyor. Their knowledge of the system and ...
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Comment on agent fees
Good
Was this helpful? Yes

“John was the agent who first took us to see ......”

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Sep 11,2017
Minithumbup
Howard
By: 'Gary'
Sep 11,2017
9 people found
this helpful
John was the agent who first took us to see the property and took care of all the administrative issues during the application process. I found him friendly and knowledgeable to deal with and his communication with us throughout was good and informative. A pleasure ...
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Comment on agent fees
Good - very competitive.
Was this helpful? Yes

“Very professional and straightforward to do business with. Reasonable fees, ......”

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Sep 08,2017
Minithumbup
Ashley Gendler
By: 'Alastair'
Sep 08,2017
7 people found
this helpful
Very professional and straightforward to do business with. Reasonable fees, quick service and efficient admin. Honest and cleared up misunderstandings....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Howard and Ashley at Burghleys did a fantastic job in ......”

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Aug 15,2017
Minithumbup
Howard
Ashley Gendler
By: 'Joanne'
Aug 15,2017
8 people found
this helpful
Howard and Ashley at Burghleys did a fantastic job in helping us buy our house. From our first viewing up until we completed on the purchase they were always contactable, supportive and very helpful. They are extremely professional, knowledgeable and efficient. Highly recommended!...
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Comment on agent fees
N/A
Was this helpful? Yes

“We were very happy with the service we received with ......”

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Aug 15,2017
Minithumbup
Ashley Gendler
By: 'Jessica'
Aug 15,2017
7 people found
this helpful
We were very happy with the service we received with Burghleys. Between submitting our application and receiving the keys, things moved along quite quickly. Ashley made the process as clear as possible and we understood what was required of us. Ashley replies quickly to any ...
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Comment on agent fees
Whilst we do understand that many Agencies have letting fees, we found a £488 reference/admin fee to be very excessive.
Was this helpful? Yes
By: Ashley Gendler
Aug 15, 2017
View all comments (1)
Hi Jessica, Thank you for your kind comments. The fee we charged was actually £336 inclusive of VAT in total. ...

“Unprofessional to the point of being outright rude. Couldn't rely ......”

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Aug 01,2017
Minithumbdown
Ashley Gendler
By: 'Reviewer101'
Aug 01,2017
6 people found
this helpful
Unprofessional to the point of being outright rude. Couldn't rely on what he said, which wasted my time and money. Likely lacking experience....
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Was this helpful? Yes
By: Ashley Gendler
Aug 01, 2017
View all comments (1)
Reviewer 101 has not provided his/her name or the property the matter relates too. This "complaint" is almost certainly fictitious and probably made by another estate agent. Unfortunately professional estate agents like ourselves cannot prevent malicious parties trying to damage our reputation without any recourse. Should 'Reviewer 101' have a genuine complaint we would be happy to respond publically through AllAgents. ...

“I had my first viewing with Burghley's with John, who ......”

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Jul 13,2017
Minithumbup
Howard
Ashley Gendler
By: 'SC'
Jul 13,2017
6 people found
this helpful
I had my first viewing with Burghley's with John, who was friendly, helpful and honest. Then I followed through the offer process with Howard and Ashley, both of whom were responsive, timely and helpful, particularly when some issues arose during the process. I felt like ...
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Comment on agent fees
n/a
Was this helpful? Yes

“We found Howard to be honest, straightforward and very reassuring ......”

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Jul 07,2017
Minithumbup
Howard
By: 'E'
Jul 07,2017
6 people found
this helpful
We found Howard to be honest, straightforward and very reassuring with his sensible advice. The process of selling our home was as stress-free as could be hoped and reached a satisfying conclusion thanks to his assistance from valuation to completion. Much appreciated and highly recommended....
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Was this helpful? Yes

“Top notch service from Burghleys. I would also like to ......”

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Jun 23,2017
Minithumbup
Howard
Ashley Gendler
By: 'D'
Jun 23,2017
6 people found
this helpful
Top notch service from Burghleys. I would also like to mention Luke Mapo who also assisted. All very professional, excellent service from start to finish. Lots of feedback from each viewing. Then when the buyer was in the frame, feedback and communication via Burghleys was ...
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Comment on agent fees
Fine
Was this helpful? Yes

“We found Burghleys to be very helpful in the sale ......”

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Jun 07,2017
Minithumbup
Howard
Ashley Gendler
By: 'Steve'
Jun 07,2017
6 people found
this helpful
We found Burghleys to be very helpful in the sale of our house. Howard is very sensible and reliable. He was very calm when the house we were wanting to buy fell through and helped us keep our nerve until we found another. I think ...
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Comment on agent fees
Very good.
Was this helpful? Yes

“I recently gave details of my flat for rent in ......”

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Jun 05,2017
Minithumbup
By: 'Hanna'
Jun 05,2017
7 people found
this helpful
I recently gave details of my flat for rent in the morning and by 7pm the flat was advertised on their websites and there were photos in their windows.Next day prospective client was shown the flat and soon after the flat was let. I ...
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Comment on agent fees
Good
Was this helpful? Yes

“Brilliant estate agents, great service, good value for money. Everyone ......”

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Jun 05,2017
Minithumbup
By: 'Polly'
Jun 05,2017
7 people found
this helpful
Brilliant estate agents, great service, good value for money. Everyone in the office is very friendly and efficient would happily use them again for future sales and rentals....
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Comment on agent fees
Good
Was this helpful? Yes

“Howard and Ashley have been excellent managing the sale of ......”

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Jun 01,2017
Minithumbup
Howard
Ashley Gendler
By: 'Time'
Jun 01,2017
6 people found
this helpful
Howard and Ashley have been excellent managing the sale of my property. Howard offered realistic guidance on marketing the property and they introduced potential buyers who were able to act quickly. The marketing material for the flat was first rate. Their involvement throughout has helped ...
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Comment on agent fees
I believe the fees are competitive and in line with what I would expect to pay for the support and service they have given.
Was this helpful? Yes

“Very easy process that was handled with great care.Howard ......”

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May 31,2017
Minithumbup
Howard
By: 'Ralph'
May 31,2017
5 people found
this helpful
Very easy process that was handled with great care. Howard was incredibly helpful and easy to work with. The whole process wasn't drawn out at all....
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Comment on agent fees
good
Was this helpful? Yes

“Dear Burghleys,Thank you kindly for all of your support ......”

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May 21,2017
Minithumbup
Howard
By: 'The'
May 21,2017
1 people found
this helpful
Dear Burghleys, Thank you kindly for all of your support and seamless service in handling the sale of my Mother's home. I really appreciated your patience and then your guidance. I will certainly be recommending you to family and friends when their needs arise....
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Comment on agent fees
Easy conversation about the negotiating of fees. Very pleased with fees agreed.
Was this helpful? Yes

“Ashley has managed the letting of a property for me ......”

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May 06,2017
Minithumbup
Ashley Gendler
By: 'Aanna'
May 06,2017
2 people found
this helpful
Ashley has managed the letting of a property for me in Camden for a couple of years. He has always been straightforward to deal with and has gone out of his way to deal with problems that have cropped up during tenancies. He deals with ...
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Comment on agent fees
Their fees for a managed let are very competitive.
Was this helpful? Yes

“Having bought the property through the agency we were happy ......”

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May 02,2017
Minithumbup
Ashley Gendler
By: 'Nic'
May 02,2017
2 people found
this helpful
Having bought the property through the agency we were happy to transfer to the letting department who moved swiftly to find us a tenant who was well referenced. Since then the problem new to us and to the tenants has had some snagging problems and ...
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Comment on agent fees
Competitive with the industry.
Was this helpful? Yes

“Both Howard and Ashley were great to work with. We ......”

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Apr 06,2017
Minithumbup
Howard
Ashley Gendler
By: 'Rob'
Apr 06,2017
3 people found
this helpful
Both Howard and Ashley were great to work with. We put our property on the market after Brexit and they were very open and honest with the situation in the housing market. They worked hard to ensure we got a sale and helped to communicate ...
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Comment on agent fees
I think the Agent fees are around market rate. I'd say given the slow down in the housing market following Brexit they probably had more work to do.
Was this helpful? Yes

“Both Ashley and Howard were incredibly helpful with our move ......”

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Mar 21,2017
Minithumbup
By: 'Tom'
Mar 21,2017
3 people found
this helpful
Both Ashley and Howard were incredibly helpful with our move into our new property. They were open to negotiation and were mindful of our criteria and were more than willing to help us out. The property they have provided us is fantastic and it did ...
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Was this helpful? Yes

“Howard Bloohn has a real understanding of the market in ......”

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Mar 21,2017
Minithumbup
Howard
By: 'Anna'
Mar 21,2017
3 people found
this helpful
Howard Bloohn has a real understanding of the market in which he works, which is unfortunately unusual amongst agents in the area! He is highly professional, provides sound and sensible advice and is a pleasure to deal with. As a result he and his team ...
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Was this helpful? Yes

“As established residents of Tufnell Park, when we knew we ......”

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Mar 15,2017
Minithumbup
Ashley Gendler
By: 'Stuart'
Mar 15,2017
2 people found
this helpful
As established residents of Tufnell Park, when we knew we had to let our family home, it was important for us to find a local agent who understood the area and could be sincere and sympathetic to our wishes. Once we had visited Burghleys and ...
read full review
Was this helpful? Yes

“Quick service, always available when needed as when I wished ......”

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Mar 02,2017
Minithumbup
Ashley Gendler
By: 'Josie'
Mar 02,2017
3 people found
this helpful
Quick service, always available when needed as when I wished to view our property last minute. Felt they were very honest when looking at the property....
read full review
Comment on agent fees
n/a
Was this helpful? Yes

“Ashley managed my property search from day one to moving ......”

Share on :
Feb 28,2017
Minithumbdown
Ashley Gendler
By: 'mdeschanet'
Feb 28,2017
3 people found
this helpful
Ashley managed my property search from day one to moving in, in the most effective and smooth manner. I would definitely recommend him as an agent....
read full review
Was this helpful? Yes

“They did everything that needed to be done and kept ......”

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Feb 08,2017
Minithumbup
Howard
Ashley Gendler
By: 'Arthur'
Feb 08,2017
4 people found
this helpful
They did everything that needed to be done and kept positive through all the ups and downs of the process....
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Comment on agent fees
Their fee was reasonable.
Was this helpful? Yes
Staff picture Ashley Gendler
(194)
Staff picture Howard
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Landlord Fees

LANDLORD CHARGES AND FEES FOR LETTING A RESIDENTIAL PROPERTY WITH BURGHLEYS ESTATE AGENTS

LET ONLY SERVICE

Sole Agency
7.2% (6%+VAT) payable at commencement of tenancy

Multiple Agency
9.6% (8%+VAT) payable at commencement of tenancy

Services Include:
Visiting of property and carrying out market appraisal (with no obligation)
Agree market rent and find tenant in accordance with landlords’ instructions/requirements
Provide guidance in relation to letting consents, i.e. Insurances, mortgage lender & freeholder consent
Market the property and advertise on appropriate portals
Erect board outside property in accordance with Town and Country Planning Act 1990
Advise on non-resident status and HMRC tax implications (if appropriate)
Carry out accompanied Tenant viewings
Negotiate terms with prospective Tenant/s and negotiate acceptable rent
Deal with the application and taking up of references through a credit referencing agency (payable by tenant/s)
Preparation of a suitable Tenancy Agreement for the letting and arranging the signing thereof by all parties
Assist landlord in complying with statutory regulations relating to gas, electric, fire and smoke alarms, carbon monoxide detectors and soft furnishings and arranging the same
Arranging for the collection of the dilapidations deposit (paid by the tenant against breakages and damages) and lodging with an appropriate Tenancy
Deposit Scheme
Receiving of initial monies (advance rent) subject to the deduction of fees and associated costs and charges.
Preparing and submitting of an initial statement to the landlord
Completion of statutory declarations as requested by HMRC
Arranging for Professional Inventory to be undertaken (if required)



LET ONLY WITH RENT COLLECTION
10.8% (9%+VAT) collected monthly from incoming rent

Services Include:
Let Only Service plus:
Collect monthly rent from tenants
Pay landlord direct to nominated bank account
Issue monthly/annual statement of accounts
Settle contractors’ invoices
Chase rent arrears

FULL MANAGEMENT
12% (10%+VAT) collected monthly from incoming rent
Services Include:
Let Only with Rent Collection Service plus:
Dealing with specific maintenance issues and routine repairs relating to the property, obtaining estimates and supervising works (where appropriate) Provide 24/7 Emergency maintenance service to Tenants
Supervising annually (and as required) compliance with all Landlords statutory obligations Supervision of tenants vacating property at end of tenancy Acting as key holders for duration of the tenancy Issuing of appropriate notices Dealing with all contractual matters Liaising with Utility providers, Local authority of tenants moving in/out

Optional Schedule of Additional Charges
All fees quoted inclusive of vat unless otherwise stated
Gas Test
Gas Safety Test - £78

Electrical Tests
Portable Appliance Test - £65 no vat
Visual Only Electrical Safety Test - £65 no vat
Full Electrical Safety Test – up to 2 beds-£120 no vat, 3 Beds+-£150 no vat

Smoke & Carbon Monoxide Tests
Initial Inspection - £65 no vat + costs of alarms/work required


Legionnaire’s Disease Test
Full Test - £156

Cleaning Services
All charges subject to property inspection

Post-Let/Renewal Services-(Introduction & Rent Collection Service Only)
Drafting and Arranging Execution of Renewal Tenancy Agreement -£100 each renewal
Preparation and Execution of Amendments/Addendums to Existing Tenancy Agreement-£90 each change
Preparation and Issuing of any Letters to Tenants-£12 per letter
Preparation of any Legal Notices- £90 per notice
Amendments/Changes to Deposit Protection Service Details-£18 per amendment/change
Organising Safety Tests-£24 per Test
Letters to Third Parties - £12 per Letter
Reference Request- £12 per Request

Post-Let/Renewal Services (All Services)
Court Attendance -£100 per hour or part thereof
Forwarding of Mail-£1 per standard letter / £1.50 per large letter plus postage cost/s
Arranging Furnishing the Property-£12% (10%+VAT) of total invoice
Non-Resident Landlords-Transfer of Funds to HMRC £15 per transfer
Burghleys Non-Urgent Visits-£36 per visit
Meeting Third Party Contractors/Providers-£36 per visit. If required to wait a charge of £18 per hour or part thereof will be payable

Tenant Fees

TENANT FEES/CHARGES/COSTS WITH EFFECT FROM 1ST jUNE 2019

£ (inclusive of VAT)
Pre-Tenancy
Holding Deposit (limited to a maximum of one weeks rent) -
Advance rent (limited to the equivalent of one months’ rent) -
Deposit against dilapidations (limited to a maximum of five weeks rent) -
Reference fees/charges No Charge
Administration fees/charges No Charge
Any other fees/charges/costs Nil

Following Move In
Protection of tenant’s deposit with Tenancy Deposit Scheme No Charge
Any other fees/charges/costs Nil

Mid-Tenancy
Administration charge in consideration of arranging for
the grant, renewal, continuance, variation, assignment,
novation, change or termination of a tenancy 50

Early termination of tenancy without notice 50*
*(plus any financial loss incurred by the landlord-proof required)

Charge for replacing lost keys or security device 15*
*(plus cost of replacement keys or security device and associated reasonable costs)

Interest on rent arrears TBA*
*(if rent not paid within 14 days and limited to 3% above Bank of England base rate)

End of Tenancy
Arranging return of tenant’s deposit No Charge
Any other fees/charges/costs Nil

Note: For a detailed explanation of the above please call our office. We can also provide you with an example tenancy agreement with fees and charges noted in accordance with the provisions of the Tenant Fees Act 2019.
Tenant Fees/Charges/Costs-All Existing Assured Shorthold Tenancies
that commenced prior to 1st June 2019

£ (inclusive of VAT)
Mid-Tenancy –adding or replacing a tenant on
existing tenancy agreement
Reference fees/charges 72
(per adult tenant and/or guarantor requiring referencing)

Administration fees/charges 192
(for each change to named tenants on tenancy agreement)

Amendment or deletions to Tenancy Agreement 5
(per Amendment)

First Late Payment of rent (or part thereof) 15
Second and/or subsequent Late Payment of rent 25
(or part thereof)-per letter/email

Overpayment/underpayment of rent 5
(per letter/email)

Other Fees/Charges/Costs *See below
End of Tenancy
Inventory Check-Out charge *See below
(cost dependent on size of property and furnishings)

* A copy of the current tenancy agreement will be provided for you to view upon request along with any inventory and/or schedule of condition that was undertaken.
The current tenancy agreement will have details of any special charges/fees associated with this particular let/property, and will also have details of the cost for any check-out report based on the size of the property and whether it is furnished or not.
Important Note: From 31st May 2020, the charges and fees above will no longer apply for tenancies that commenced prior to 1st June 2019. Any charges and fees will be in accordance with the Tenant Fees Act 2019 which commenced on 1st June 2019.
Last updated at 14/11/2019, 2:14 PM by Ashley Gendler
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

There are two resident partners in the business, one of which predominantly deals with lettings, the other with sales.

Should their be a complaint in relation to lettings, the sales partner will deal with the matter accordingly and vice versa.

All written complaints will be acknowledged in writing within 24 working hours and responded to in writing 7 working days.

Burghleys are voluntary members of The Property Ombudsman Scheme. In the unlikely event that a complaint cannot be resolved, the complainant can request that The Ombudsman take their complaint further.
Last updated at 4:18 PM 02/03/2018 by Ashley Gendler

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