0% lettings valuation accuracy
0% lettings fee satisfaction
Covering Fife, Edinburgh and the Scottish Borders. We are a Letting & Property Management agent with tailor made solutions for busy Landlords. As landlords ourselves, we truly understand the importance of managing your rental property. We deliver a highly professional and efficient service. All our team are dedicated and trained to ...
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Covering Fife, Edinburgh and the Scottish Borders. We are a Letting & Property Management agent with tailor made solutions for busy Landlords.
As landlords ourselves, we truly understand the importance of managing your rental property. We deliver a highly professional and efficient service. All our team are dedicated and trained to the highest standards, providing a proactive, friendly and professional service at all times. We specialise in residential letting and management, taking pride in our reputation for providing a professional, yet personal service. We make it as easy as possible to let your property.
As landlords ourselves, we truly understand the importance of managing your rental property. We deliver a highly professional and efficient service. All our team are dedicated and trained to the highest standards, providing a proactive, friendly and professional service at all times. We specialise in residential letting and management, taking pride in our reputation for providing a professional, yet personal service. We make it as easy as possible to let your property.
Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- KY
- TD
- EH
Address
21 Morar Road
Crossford,Dunfermline
Fife
KY12 8XX
03301332038
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
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Latest Properties
No Properties
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.
There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -
• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.
We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 4:39 PM 28/07/2020 by Jill Watts
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.
There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -
• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.
We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale.
