98% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.We ...
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Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
Latest Reviews
View all Reviews 232
20th Sep 2024
reviewed by 'Paul'
16th Sep 2024
reviewed by 'Maureen'
9th Aug 2024
reviewed by 'Fam'
11th Jul 2024
reviewed by 'S Macready'
25th Mar 2024
reviewed by 'Gareth'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £22,500 | £3,850,000 |
| Lettings | 100% | 95% | £500 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 7 | 2 | 133 | 3 | 68 | 1 | 6 | 1 |
Areas covered
- CV21
- CV22
- CV23
- NN6
Address
12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Sep 26,2014
Sep 26,2014
2
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Tracey has been fantastic throughout the sales process. Even when unforseen difficulties threatened to stall the sale, Tracey was calm and supportive.
I cannot recommend her highly enough....
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Aug 28,2014
Aug 28,2014
3
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The service received was faultless by Chris shaw and Carl watts from start to finish and would highly recommend them to anyone and the branch as a hole will go from strength to strength....
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Aug 28,2014
Aug 28,2014
3
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Tracey has worked tirelessly to keep all parties informed of all issues regarding the sale and has always been sensitive to the issues regarding a sale that failed to complete previously. I would highly recommend Tracey....
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Aug 28,2014
Aug 28,2014
3
people found
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What an absolute star Paul Gettings was in the sale of our house, he was always extremely helpful, supportive, courteous and polite. Paul's advice on everthing to do with the sale was invaluable, and I cannot thank him enough for all his hard work from ...
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Jul 20,2014
Jul 20,2014
4
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From initial contact to exchange of contracts today (18/07/2014 ) Tracey was the consummate professional. Viewings were carried out willingly and detailed feedback was given within hours of the viewing, good or bad ! We were kept informed by regular emails concerning all aspects of the process.
When ...
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Jul 14,2014
Jul 14,2014
3
people found
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We had several estate agents value our house and Mandy gave me the most useful initial information and was by far the most friendly and knowledgeable, a very quick and efficient service getting us on the market at a great rate. From the moment we ...
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Comment on agent fees
Very competitively priced fees and for the service we have received worth every penny :-)
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Jul 02,2014
Jul 02,2014
3
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Tracey made the sale of our mother's property so much easier. She kept us informed of any developments and took away the stress of selling a property at a very difficult time for our family. She was very polite, informative and very pleasant to deal ...
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Jul 01,2014
Jul 01,2014
3
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Paul Gettings is an absolute star! We found our property online at 4 a.m. on a Saturday morning and by 9 a.m. we were viewing it, thanks to Paul. Several queries arose during the course of the purchase, most of which did not actually come ...
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Jun 30,2014
Jun 30,2014
3
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We have just bought our first home from Brown and Cockerill, the service was fantastic and made the entire process a lot easier and pain free! As a first time buyer we were very much in the dark about everything and had lots of questions ...
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Jun 30,2014
Jun 30,2014
3
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The whole experience with Brown and Cockerill was without fault and made the whole processes completely pain free, through the valuation, viewings and the sale. Mainly dealing with Chris through the viewings and sale, he was very polite and professional throughout every part of the ...
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Jun 30,2014
Jun 30,2014
3
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We have used Brown & Cockerill on a number of occasions and sold 3 houses through them. We have always received a brilliant service with a professional, friendly and helpful attitude. They can't do enough for their clients and are always there if you need advice. We've ...
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Jun 26,2014
Jun 26,2014
3
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Tracey provided an excellent service from initial interest in the property all the way through to completion. Her communication skills were brilliant, keeping us completely up-to-date throughout the process and she went above and beyond in contacting various people involved in the chain and transaction. ...
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Jun 23,2014
Jun 23,2014
3
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Tracey was a godsend in the sale of our property. When matters got bogged down she not only pushed the buyers of our property, she also proactively pushed their buyers. Tracey always returned calls promptly and kept in touch regularly. When everything looked as if ...
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Jun 19,2014
Jun 19,2014
3
people found
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Paul's is committed and his Customer Service was (and is) excellent. We had signed up to a few agents around the area, most of which were not able to provide this level of customer service.
From the properties we viewed and the service we received, ...
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Jun 10,2014
Jun 10,2014
3
people found
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We just wanted to say a big thank you to Tracey as she made our purchase extremely easy. We weren't looking forward to the process as our first purchase 7 years ago with a Leamington estate agent took 6 months and a lot of hard work and ...
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Jun 02,2014
Jun 02,2014
3
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I was impressed with the initial meeting with branch manager Mandy Bourchier, who gave me clearer details of what to expect than other agents. Ongoing, Paul Gettings handled email and postal and telephone contacts assiduously, to a successful conclusion....
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May 29,2014
May 29,2014
3
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I found Paul Gettings extremely helpful in keeping me informed every step of the way regarding the sale of my property, he was very understanding of my situation at a very difficult time and it always felt that nothing was too much trouble for him. ...
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May 07,2014
May 07,2014
2
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Paul was incredibly helpful during our house purchase. He organised all of the necessary estimates and reports on our behalf, he took a lot of the extra work off of our hands. We would be more than happy to buy or sell through Paul in ...
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Apr 17,2014
Apr 17,2014
3
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An excellent service. Drawn initially to the very modern looking brand and image that they presents found the service to be prompt and efficient throughout the process. Simply they did what they said they would do at the times they agreed to. Can't fault them....
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Apr 06,2014
Apr 06,2014
2
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My first impressions with the staff instilled me with confidence so I left them in charge of the sale of my property while I went away for several weeks, and I am very pleased to say, they delivered the excellent service expected. I was kept ...
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Mar 03,2014
Mar 03,2014
4
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This is the second time I have used brown and cockerill estate agents. I returned to them because I had such an excellent service the first time, many years ago. I have had dealings with other estate agents in rugby through various family members and ...
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Nov 28,2013
Nov 28,2013
4
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Brown & Cockerill all worked really hard to sell our house. Our initial contact was with Carl Watts who gave us a realistic valuation and advice on what was involved with moving. He took some really good photos of our house and the brochure was great. ...
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Aaron
(112)
Paul
(59)
Paul
(59)
Mandy
(41)
Carl Watts M.N.A.E.A.
(22)
Matthew Sweet M.A.R.L.A
(16)
Emily
(2)
Leasa
Bal
(2)
Amrit
Lee
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Best Estate Agent in Rugby 
