98% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.We ...
show more
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
Latest Reviews
View all Reviews 235
22nd Nov 2024
reviewed by 'Frank'
20th Sep 2024
reviewed by 'Paul'
16th Sep 2024
reviewed by 'Maureen'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £22,500 | £73,000,000 |
| Lettings | 100% | 95% | £500 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 7 | 2 | 134 | 4 | 69 | 1 | 6 | 1 |
Areas covered
- CV21
- CV22
- CV23
- NN6
Address
12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Jul 20,2018
Jul 20,2018
0
people found
this helpful
this helpful
Aaron was proffesional, friendly and helpfull throughout, guiding us through the entire process and always being on hand to help whenever we where unsure about something. Would highly recommend both the estate agents and Aaron for stress free house selling...
read full review
read full review
Comment on agent fees
Excellent value. best in rugby!
Was this helpful?
Yes
Yes
Jul 18,2018
Jul 18,2018
0
people found
this helpful
this helpful
It just happens that we've needed to deal with a number of estate agents in different parts of the country in recent years. Usually this has been fraught, unsatisfactory and ultimately depressing. So we took care to "interview" three different agents. How refreshing it was ...
read full review
read full review
Comment on agent fees
Very competitive at the outset; with hindsight found to be very good value.
Was this helpful?
Yes
Yes
Jul 11,2018
Jul 11,2018
0
people found
this helpful
this helpful
We first marketed our house in June 2017 with a different local agent and following a very poor experience over a period of 5 monthe we turned to Brown & Cockerill for support. They were excellent and chosing them was the best decision. They quickly found us buyers ...
read full review
read full review
Comment on agent fees
Fees were very competitive, particularly given the sheer volume of input they had into our move.
Was this helpful?
Yes
Yes
Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
From start to finish, Paul has been excellent. He is extremely professional and we could not have wished for better service. It has been an absolute pleasure to deal with him....
read full review
read full review
Comment on agent fees
very good value for the amount of work involved.
Was this helpful?
Yes
Yes
Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
If you want a professional caring service where the customer is at the centre of everything they do, this is the one to pick. Wonderful support, excellent communication, always prepared to do what it takes to get the client through this unbelievably stressful event with ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 29,2018
Mar 29,2018
0
people found
this helpful
this helpful
We were very impressed and delighted with the professional service received from Brown & Cockerill Estate Agents. As first time sellers we were guided through the sale process by both Aaron and Mandy who handled the marketing and viewing of our property in a timely manner ...
read full review
read full review
Comment on agent fees
The Agent fee was reasonable.
Was this helpful?
Yes
Yes
Mar 19,2018
Mar 19,2018
0
people found
this helpful
this helpful
Paul provided us with a very professional and friendly service during the sale of our property. The process was long winded and had a number of issues but Paul was always available to help and try to iron out these problems. Would highly recommend Paul's ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2018
Mar 12,2018
0
people found
this helpful
this helpful
Both my brother and I found Aaron a very competent and efficient agent to have working on our behalf with a calm and patient attitude to any queries or problems we had.
We would like to thank him personally for all the hard work and ...
read full review
read full review
Comment on agent fees
The agents fees were very competitive and acceptable.
Was this helpful?
Yes
Yes
Mar 05,2018
Mar 05,2018
0
people found
this helpful
this helpful
We've already moved out of the area, so I wanted an agent I could be confident with to help us with the sale. I chose Brown & Cockerill after a positive experience with their property management team for rentals.
Aaron was brilliant from start to finish ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2018
Feb 14,2018
0
people found
this helpful
this helpful
Paul was very helpful and gave an immediate response to our many requests. We were regularly updated with the progress of our sale and the progress with the lower chain. Well done...
read full review
read full review
Comment on agent fees
We thought that the fees were below normal fees and acceptable.
Was this helpful?
Yes
Yes
Jan 27,2018
Jan 27,2018
0
people found
this helpful
this helpful
We were extremely happy with the service that we received from Aaron and the team at Brown and Cockerill during the sale of our house. Aaron was extremely good at keeping us up to date on the process and we found him to be very ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2018
Jan 24,2018
0
people found
this helpful
this helpful
Very happy with the service I received from Mandy and Aaron.
I am very pleased with their professionalism and how quickly things have come to a good end.
Thank you again....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 18,2018
Jan 18,2018
0
people found
this helpful
this helpful
I would like to say a big thank you to both Mandy and Aaron for all of the help and guidance given during the entire selling process. I found them to be extremely professional and knowledgeable during the process and with a totally âcan doâ ...
read full review
read full review
Comment on agent fees
I found that I received a level of service I would have expected to pay more for.
Was this helpful?
Yes
Yes
Jan 18, 2018
View all comments
(1)
Thank you for your kind comments and constructive feedback. It is always nice for the team to receive acknowledgement for their hard work. Much appreciated. ...
Jan 16,2018
Jan 16,2018
1
people found
this helpful
this helpful
Very pleased with the service we received from Paul and Aaron as well as their colleagues Mandy and Carl. We always felt as if every member of staff was working to help us achieve a sale and are delighted with the end result....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jan 16, 2018
View all comments
(1)
Thank you for your feedback and kind comments Elaine. It was a pleasure to help with your move and am delighted to hear you have been happy with our service. Thank you once again. ...
Jan 15,2018
Jan 15,2018
0
people found
this helpful
this helpful
Aaron made the purchase of our new house a breeze after having a house purchase fall through with a different sale agent . He made it a stress free transaction and nothing was too much to ask excellent customer care ....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12,2018
Jan 12,2018
0
people found
this helpful
this helpful
The service we received from Aaron and the team throughout our sale & purchase was excellent. Purchasing a new build property, we were under pressure to exchange as quickly as possible, and they managed to get us there within 6 weeks of us selling our property. We ...
read full review
read full review
Comment on agent fees
Very competitive
Was this helpful?
Yes
Yes
Jan 12, 2018
View all comments
(1)
Thank you for your positive feedback. I am delighted to hear that you have been pleased with our service and trust that you will both make your new house a home very soon and have many happy years there. Best wishes and kindest regards - Carl Watts (Managing Director) ...
Dec 04,2017
Dec 04,2017
0
people found
this helpful
this helpful
Aaron was the member of staff who sold us the new house and Mandy came round and put our old house on the market. Aaron got us a good price for our old house too - when it sold.
We had regular updates and throughout ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
Excellent service from Paul and the team, under what turned out to be very challenging circumstances. Despite the hurdles during the sales process, Paul and Aaron managed to keep the sale on track, and the sale completed in the end. A big thanks to both ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Oct 28,2017
Oct 28,2017
0
people found
this helpful
this helpful
I found that all the agents were friendly, helpful and informative, and responded quickly to any enquiries I had. Special thanks to Aaron, Paul and Mandy who I had the most contact with....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 21,2017
Sep 21,2017
0
people found
this helpful
this helpful
This was our first time we were doing the whole procedure, from the beginning Aaron has been very helpful very professional he explained what I've needed to do in every stage.I will be using his services again in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2017
Sep 21,2017
0
people found
this helpful
this helpful
Aaron was truly outstanding in keeping me informed at each stage of the proceedings and put me at ease throughout the process. I always received a quick response to all my queries. He is very courteous and has a very mature attitude in dealing with ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2017
Sep 11,2017
0
people found
this helpful
this helpful
Aaron was friendly and helpful throughout the whole process. He has an honest and open approach and was very supportive....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Sep 11,2017
Sep 11,2017
0
people found
this helpful
this helpful
Aaron was friendly and helpful throughout the whole process. He has an honest and open approach and was very supportive....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Sep 06,2017
Sep 06,2017
1
people found
this helpful
this helpful
Very professional service from Paul at Brown & Cockerill, easy to get hold of when needed assistance with the purchase of my property. Would recommend Brown & Cockerill without a doubt....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2017
Sep 06,2017
0
people found
this helpful
this helpful
I am extremely happy with the service provided by Mandy and Aaron during the sale process of my mother's property.
From our first enquiry to instruction for sale, viewing arrangements, detailed feedback and completion the service was friendly, approachable, professional and efficient. At all times ...
read full review
read full review
Comment on agent fees
Excellent. Clearly explained at initial enquiry and even though instruction was some months later the fees were as discussed.
Was this helpful?
Yes
Yes
Sep 06,2017
Sep 06,2017
1
people found
this helpful
this helpful
Popular property with a lot of interest. fair and honest approach to the offers and subsequent acceptance of my offer. Pleasant and professional to deal with...
read full review
read full review
Comment on agent fees
No fees incurred, I was the purchaser not the vendor
Was this helpful?
Yes
Yes
Sep 05,2017
Sep 05,2017
1
people found
this helpful
this helpful
WE found Mandy Bourchier was an extremely helpful and honest and knowledgeable person in her advice to us as well as a personable lady. Although we did not sell through her in the end we wish we had contacted her first, We would not hesitate ...
read full review
read full review
Comment on agent fees
Very reasonable and competative.
Was this helpful?
Yes
Yes
Aug 08,2017
Aug 08,2017
1
people found
this helpful
this helpful
The service provided by the whole team of staff member was very professional and efficent. I would highly recommend them to others looking to buy or sale a property....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2017
Jul 26,2017
1
people found
this helpful
this helpful
I have recently had fantastic service from Mandy and Carl in the sale of my property. I couldn't have asked for any more from an estate agent....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 25,2017
Jul 25,2017
1
people found
this helpful
this helpful
Aaron was friendly and helpful throughout the whole process, from viewing the property, to purchase completion. He answered every inquiry made on the purchase when asked quickly and professionally, he is a great credit to the Brown & Cockerill team....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Aaron
(112)
Paul
(59)
Paul
(59)
Mandy
(41)
Carl Watts M.N.A.E.A.
(22)
Matthew Sweet M.A.R.L.A
(16)
Emily
(4)
Leasa
Bal
(2)
Amrit
Lee
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Best Estate Agent in Rugby 
